Individual enrollment pending since Nov 1 — payment settled, Apple Store order stuck at "Not started"

Hello,

I enrolled in the Apple Developer Program as an individual and purchased the one-year membership on 1 November 2026 (Turkey). My bank confirms the payment has been settled, but:

  • The Apple Store order details page shows every step, including "Order Placed", as "Not started".

    • My developer account still shows "Pending" and asks me to "complete your purchase".

    • I opened support case 30000004864511 on 4 November and added follow-ups on 6 and 8 November, but I have only received automated confirmations. Phone support for this topic is shown as unavailable.

  • I have not paid a second time, to avoid a duplicate charge. Could someone from Apple please look at this case or escalate it to the enrollment team?
    Thank you.