Individual enrollment paid on Oct 25 (invoice issued, ID verified) still Pending after 15 days - Enrollment ID 84RCWNZFNH

Hello Apple Developer Support,

My individual enrollment in the Apple Developer Program has been stuck in "Pending" for 15 days, even though the payment was charged and invoiced and my identity documents were confirmed as received.

  • Enrollment ID: 84RCWNZFNH
  • Order: D005402389 (US$99, October 25, 2026)
  • Invoice: MD24187808
  • Support cases: 102998864849 and 103017960129

Timeline:

  • Oct 25: payment completed, order acknowledgement and invoice received.
  • Oct 26: Apple asked for identity verification. I sent my documents and received "We received your documents" the same day.
  • Oct 29, Nov 3, Nov 9: follow-ups through Contact Us. I only received automatic replies.

Current status: developer.apple.com/account still shows "Pending" and "Purchase your membership / Complete your purchase". It looks like my payment was not linked to my enrollment. I have not paid a second time to avoid a duplicate charge, and I have not withdrawn the enrollment. Phone support shows as "unavailable" when I try to request a call.

Could someone please link order D005402389 to enrollment 84RCWNZFNH and activate my membership, or tell me what is still missing? I can provide anything else privately through my support case.

Thank you,
Oswaldo