Hello Apple Developer Community and App Review Team,
I am writing to urgently seek assistance with an app submission that has been severely stuck in "Waiting for Review." The original submission dates back to September 28, 2026, meaning it has been stuck in the review process for over a month. The current build (resubmitted on November 3rd) has also been waiting for over a week with zero updates.
App Details:
App Name: Viipture
Apple ID: 6812593628
Submission ID: 0fc3b976-a2ea-4940-ad04-ad398f295ed4
Current Status: Waiting for Review since November 3, 2026 (Original submission on Sept 28)
Background & Troubleshooting:
This app was previously rejected, but I have since fixed all the highlighted issues (Guideline 5.1.1 regarding camera permissions and Guideline 4 regarding localization) and resubmitted a new build on November 3rd.
Despite taking the following steps, there has been no progress:
Expedited Review: I previously had an expedited request approved (Developer Support Case ID: 103001055446). The team confirmed that resubmitted builds would automatically return to the expedited queue, but the status remains unchanged.
TestFlight Verification: Crucially, recent builds submitted via TestFlight external testing were approved normally and are currently being tested by users.
Account Status: Another app under the exact same developer account was recently updated and approved normally. The account's legal entity address change is also fully complete.
Request:
Given that TestFlight builds and other apps on the same account process fine, but this specific App Store submission has been stuck for a month, I strongly suspect a system bug or a stuck queue state on this specific binary.
Could an App Review representative please investigate this submission? If it is blocked, I kindly request assistance in moving it back to the normal queue.
Thank you for your time and help.