Charged $99 on a withdrawn order – enrollment still shows "Complete your purchase" (Case 30000009143582)

Hello,

I'm enrolling in the Apple Developer Program as an individual from Uzbekistan.

  • On Nov 4, my first payment failed, so I withdrew that enrollment and started a new one.
  • On Nov 5, Apple charged my card $99, but the payment was applied to the old, withdrawn order. (Order and invoice numbers are in my support case.)
  • My account still shows "Complete your purchase now". I haven't paid again to avoid a double charge.

I opened support case 30000009143582 on Nov 8 and haven't received a reply yet.

Could someone from the Developer Program team please apply the existing payment to my current enrollment, or refund it so I can pay again?

Thank you!