Hello Apple Developer Support,
My Organization enrollment was submitted on October 29, 2026. After verification, I received instructions to purchase the membership, and on November 2, 2026 I placed the order. I received the order acknowledgement email ("Apple Developer Program, US$ 99 — will be processed within 2 business days").
However, 10 days later:
- My card has never been charged, and no authorization request reached my bank.
- My account page still shows "Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process."
- I have not received an activation email.
I opened a support case on November 5, 2026, but have received only the automatic confirmation and no reply. I have not submitted another payment to avoid a duplicate charge.
Enrollment ID: 5ST2Q57YN6
Case ID: 30000005177773
Enrollment type: Organization
Country: Uzbekistan
Could you please check my order and either complete the activation or reset the stuck order so I can complete the payment?
Thank you.