Organization enrollment Pending — order placed Nov 2, card never charged (Case 30000005177773

Hello Apple Developer Support,

My Organization enrollment was submitted on October 29, 2026. After verification, I received instructions to purchase the membership, and on November 2, 2026 I placed the order. I received the order acknowledgement email ("Apple Developer Program, US$ 99 — will be processed within 2 business days").

However, 10 days later:

  • My card has never been charged, and no authorization request reached my bank.
  • My account page still shows "Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process."
  • I have not received an activation email.

I opened a support case on November 5, 2026, but have received only the automatic confirmation and no reply. I have not submitted another payment to avoid a duplicate charge.

Enrollment ID: 5ST2Q57YN6
Case ID: 30000005177773
Enrollment type: Organization
Country: Uzbekistan

Could you please check my order and either complete the activation or reset the stuck order so I can complete the payment?

Thank you.