I’m experiencing an account-wide TestFlight issue that is preventing any of my apps from being distributed for testing.
Issue summary
All builds upload, validate, and process successfully in App Store Connect.
Builds appear correctly in TestFlight and are marked as Testing / available.
Internal testers—including the Account Holder—can see the app in TestFlight, but tapping Install or Update immediately fails with:
“Could not install [App Name]. The requested app is not available or doesn’t exist.”
This occurs on multiple devices and Apple IDs, including a newly added internal tester.
I cannot invite testers to internal testing or add builds to an external testing group.
When submitting a build for external testing / Beta App Review, App Store Connect returns:
“There was an error processing your request. Please try again later.”
The same builds install and run normally when installed directly from Xcode.
The issue affects multiple apps under the same developer account, including newly uploaded builds with incremented version/build numbers.
What I have already tried
Uploaded fresh builds with incremented build numbers.
Confirmed builds are processed and available in App Store Connect.
Removed and re-added internal testers.
Accepted the latest Apple Developer Program License Agreement.
Signed out and back into the Apple ID.
Restarted the device and TestFlight.
Deleted and reinstalled TestFlight.
Tested on multiple iPhones and Apple IDs.
Verified that TestFlight apps from other developers install normally on the same devices.
Expected behavior
Once a build is processed and available in App Store Connect, internal testers should be able to install it from TestFlight. I should also be able to add the build to an external testing group and submit it for Beta App Review.
Additional context
This began after builds across multiple apps expired / stopped working, and it persists for every newly uploaded build. Since internal testing does not require Beta App Review, this does not appear to be an issue with the build itself, export compliance, test information, or external review configuration. It looks like a backend provisioning or Beta Contract issue associated with the developer account.
I submitted a support request to Apple but have not received a response. Could Apple please investigate the account’s TestFlight/Beta Contract provisioning and restore the ability to install builds and submit for external testing?
Please let me know if you need the Team ID, App Store Connect app IDs, build numbers, request IDs, or screenshots.