Hi,
I enrolled in the Apple Developer Program as an Individual on 1 November 2026 (region: Qatar). The membership fee was charged to my card, and I received an invoice from Apple on 2 November 2026 (Order number: D005431357).
It has now been more than 10 days, and my enrollment is still showing as pending. The usual processing time is up to 48 hours.
What has happened so far:
• Enrollment started on 1 November 2026
• Payment taken and invoice received on 2 November 2026
• Identity verification with my passport submitted on 2 November 2026 — no update or response since
• Contacted Apple Developer Support (Case ID: 30000008290092). Support says they can't find my payment/invoice, even though I have the invoice and the charge on my bank statement
• No reply to my follow-ups
I haven't created any duplicate enrollments, as I don't want to complicate things further.
Could someone from Apple please look into this enrollment and link the payment to my account, or advise on the correct escalation path? I'm happy to provide the invoice and bank confirmation privately.
Thank you.