SSL issue with Sierra and High Sierra

Question

luckycnd OP

Created Nov ’17

Replies 1

Boosts 0

Views 1.7k

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Hi

We are a software company that has develop a transactionnal software for Ski Areas Associations in Canada and USA.

This is working for about 9 years

We have multiple sites hosted on 2 windows 2012 server by 1and1

We use IIS8 with a Extend Valude SSL certifcate issued by GeoTrust on the two servers

People who owns a Mac with Sierra and High Siera using Safari or Chrome can't connect due to a question about the SSL Certificate

No Issues if they use Firefox.

No issues with iOS devices.

No issues if people use Windows bases devices

No issues if people use Android based devices

Here is on of the URL that gives an issue:

https://www.e4stores.online/GoPassSany_web?ACTION=PRO

Apple Care give us as reference this link

https://support.apple.com/en-us/HT208221

Has anybody an idea about this issue and how we can solve it ?

Boost

Answer 1

john daniel OP

Nov ’17

Hello luckycnd,

When I try to connect to that site, from either Safari or Chrome, I get a challenge for client certificates. I don't know much about client certificates. I was able to cancel the request in Chrome and then it loaded the page. In Safari, I can't cancel and if I pick one of those certificates, then I get the error page. The certificates in question were the same as those mentioned in this post on Stack Overflow: apple.stackexchange.com/questions/257694/i-have-several-hundred-expired-certificates-starting-with-com-apple-idms-appleid

I deleted the one expired certifcate and the two valid ones that matched and now I can connect to your site in Safari.

Here are some other sites with suggestions on how to fix:

community.filemaker.com/thread/151146

archive.sap.com/discussions/thread/3200674

www.stedwardsoxford.org/wp-content/uploads/2016/05/Removing-a-corrupted-Mac-certificate.pdf

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