User Profile

2 weeks ago, we changed our exiting monthly plan from $10/mo to $12.99/mo but now users are reporting a new price of $0.00! We checked everything, including the current price list of that subscription and it's correct:Current Price 155 Territories$15.59 Albania (USD)$12.99 Algeria (USD)$12.99 Angola (USD)$12.99 Anguilla (USD)$12.99 Antigua and Barbuda (USD)$12.99 Argentina (USD)$12.99 Armenia (USD)$18.49 Australia (AUD)12,99 € Austria (EUR)$12.99 Azerbaijan (USD)$12.99 Bahamas (USD)$12.99 Bahrain (USD)$12.99 Barbados (USD)$12.99 Belarus (USD)12,99 € Belgium (EUR)$12.99 Belize (USD)$12.99 Benin (USD)$12.99 Bermuda (USD)$12.99 Bhutan (USD)$12.99 Bolivia (USD)$12.99 Botswana (USD)R$ 42,90 Brazil (BRL)$12.99 Brunei Darussalam (USD)24,99 лв Bulgaria (BGN)$12.99 Burkina Faso (USD)$12.99 Cambodia (USD)$16.49 Canada (CAD)$12.99 Cape Verde (USD)$12.99 Cayman Islands (USD)$12.99 Chad (USD)$7.900 Chile (CLP)¥88.00 China (CNY)$37.900,00 Colombia (COP)$12.99 Congo, Republic of (USD)$12.99 Costa Rica (USD)99,99 kn Croatia (HRK)12,99 € Cyprus (EUR)329,00 Kč Czech Republic (CZK)99,00 kr Denmark (DKK)$12.99 Dominica (USD)$12.99 Dominican Republic (USD)$12.99 Ecuador (USD)EGP259.99 Egypt (EGP)$12.99 El Salvador (USD)12,99 € Estonia (EUR)$12.99 Fiji (USD)12,99 € Finland (EUR)12,99 € France (EUR)$12.99 Gambia (USD)12,99 € Germany (EUR)$12.99 Ghana (USD)12,99 € Greece (EUR)$12.99 Grenada (USD)$12.99 Guatemala (USD)$12.99 Guinea-Bissau (USD)$12.99 Guyana (USD)$12.99 Honduras (USD)HK$ 103.00 Hong Kong (HKD)4 190 Ft Hungary (HUF)$16.11 Iceland (USD)Rs 969 India (INR)Rp 179ribu Indonesia (IDR)12,99 € Ireland (EUR)NIS 45.90 Israel (ILS)12,99 € Italy (EUR)$12.99 Jamaica (USD)¥1,450 Japan (JPY)$12.99 Jordan (USD)4,290.00₸ Kazakhstan (KZT)$12.99 Kenya (USD)$14.29 Korea, Republic Of (USD)$12.99 Kuwait (USD)$12.99 Kyrgyzstan (USD)$12.99 Lao People's Democratic Republic (USD)12,99 € Latvia (EUR)$12.99 Lebanon (USD)$12.99 Liberia (USD)12,99 € Lithuania (EUR)12,99 € Luxembourg (EUR)$12.99 Macau (USD)$12.99 Macedonia, The Former Yugoslav Republic Of (USD)$12.99 Madagascar (USD)$12.99 Malawi (USD)RM52.90 Malaysia (MYR)$12.99 Mali (USD)12,99 € Malta (EUR)$12.99 Mauritania (USD)$12.99 Mauritius (USD)$249.00 Mexico (MXN)$12.99 Micronesia, Federated States of (USD)$12.99 Moldova, Republic Of (USD)$12.99 Mongolia (USD)$12.99 Montserrat (USD)$12.99 Mozambique (USD)$12.99 Namibia (USD)$12.99 Nepal (USD)12,99 € Netherlands (EUR)$20.99 New Zealand (NZD)$12.99 Nicaragua (USD)$12.99 Niger (USD)₦ 4,700.00 Nigeria (NGN)129,00 kr Norway (NOK)$12.99 Oman (USD)Rs 1,450.00 Pakistan (PKR)$12.99 Palau (USD)$12.99 Panama (USD)$12.99 Papua New Guinea (USD)$12.99 Paraguay (USD)S/ 41.90 Peru (PEN)₱ 649.00 Philippines (PHP)54,99 zł Poland (PLN)12,99 € Portugal (EUR)47.99 QAR Qatar (QAR)59,99 lei Romania (RON)899 р. Russia (RUB)$12.99 Saint Lucia (USD)$12.99 São Tomé and Príncipe (USD)SR 49.99 Saudi Arabia (SAR)$12.99 Senegal (USD)$12.99 Seychelles (USD)$12.99 Sierra Leone (USD)S$ 17.48 Singapore (SGD)12,99 € Slovakia (EUR)12,99 € Slovenia (EUR)$12.99 Solomon Islands (USD)R184.99 South Africa (ZAR)12,99 € Spain (EUR)$12.99 Sri Lanka (USD)$12.99 St. Kitts and Nevis (USD)$12.99 St. Vincent and The Grenadines (USD)$12.99 Suriname (USD)$12.99 Swaziland (USD)135,00 kr Sweden (SEK)CHF 13.50 Switzerland (CHF)NT$ 400 Taiwan (TWD)$12.99 Tajikistan (USD)28,900.00 TZS Tanzania, United Republic Of (TZS)฿419.00 Thailand (THB)$12.99 Trinidad and Tobago (USD)$12.99 Tunisia (USD)57,99 TL Turkey (TRY)$12.99 Turkmenistan (USD)$12.99 Turks and Caicos (USD)$12.99 Uganda (USD)$12.99 Ukraine (USD)AED 49.99 United Arab Emirates (AED)£11.49 United Kingdom (GBP)$12.99 United States (USD)$12.99 Uruguay (USD)$12.99 Uzbekistan (USD)$12.99 Venezuela (USD)299.000đ Vietnam (VND)$12.99 Virgin Islands, British (USD)$12.99 Yemen (USD)$12.99 Zimbabwe (USD)This is something really critical and we don't know what to do to avoid that.