A software update is required to connect to iPad6,7

Question

stcroppe OP

Created Jun ’18

Replies 8

Boosts 0

Views 6.7k

Participants 7

I keep seeing this dialogue after installing Mojave.

"A software update is required to connect ti iPad6,7.

Would you like to download and install this update now?

Use of this software is subject to the original Software License Agreement(s) that accompanied the software being updated."

The notification is not very helpful as it isn't telling me what software we are talking about. is it:

a. iOS? Nope, unlikely I am running iOS 12 beta 2

b. iTunes? Possibly but iTunes loads on my mac when I authenticate to my iPad

c. a USB driver?

Not knowing what software I am about to install is counter intuitive to Apple's focus on privacy and security. Moreover I am uneasy accepting the Software License Agreement for a piece of software that wants to update itself annonymously. Call me old fashioned...

Apple can you shed light on this or fix the dialog box?

Is anyone else seeing this.

Boost

Answer 1

rnichs OP

Jun ’18

It seems to be an iTunes update that appears when a device is first connected to iTunes by USB after updating to Mojave. Based on my experience, it doesn't appear on wifi connections, only USB, so presumably updates the required USB driver.

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Answer 2

XCool OP

Jun ’18

I'm seeing this on the latest version of High Sierra (10.13.5) with iPad running iOS 12 Beta 2.

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Answer 3

bridger OP

Jun ’18

I keep running into this too. I don't think it is an iTunes window because I don't see the iTunes process running.

Annoyingly, this update fails each time I try it so I can't get rid of this window. It pops up every time I connect my phone to charge.

Is there any way to find out which process a specific window belongs to?

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Answer 4

bridger OP

Jun ’18

I did find that the window belongs to MobileDeviceUpdater, which lives in /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Resources/MobileDeviceUpdater.app

It seems to actually be from Apple. Still not sure what it is doing and why it always fails to update. https://support.apple.com/en-us/HT208831

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Answer 5

GerryO OP

Jul ’18

I am on High Sierra 10.13.6 and my iPhone X is on beta 12.

I get this error every time and the install fails every time.

As a result, I cannot backup my iPhone, which is critical to being able to roll back.

Anybody from Apple monitor these forums and know when there will be a fix?

That support article has no replies and of course, the update it mentions, is the one that doesn't work.

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Answer 6

jwDave OP

Jul ’18

I installed this, it went through and hung with 7 seconds remaining. Now my Mac will not start up! It hangs and the end of the black screen with the white bar.... Now what?

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Answer 7

jwDave OP

Jul ’18

Well I suspect I know the issue, I have recovered my Mac with a snapshot restore. I believe the issue is that I store my iPhone and iPad iTunes backups etc. on an external disk with a symlink to the external disk. I did not have the external disc connected when I tried to install the iPhone update to allow connection of my iPhone.... so I suspect the ‘hang at 7 seconds’ was because it could not find my iTunes sync data, when I restarted the same issue, but instead of cancelling it just stuck there, making my Mac unstartable.

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Answer 8

NetBoy2020 OP

Jul ’18

What worked for me: I disconnected the phone, launched iTunes, reconnected the phone and it installed just fine.

I saw this on an iPhone 6S Plus running iOS 12 Beta 3 when using a non-Apple cable. It failed on the first attempt (while iTunes was not open.)

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