Unable to download apps, updates, iCloud on iPad Pro, fine on my iPhone

Basically, I'm running latest developer beta, but beginning with the previous version, I've been unable to get updates, new apps, Apple Books, movies, anything Apple related, including iCloud files.


Kindle downloads fine. My certificate is current, I've tried multiple networks, and my iPhone on the same network handles it fine. Usually I get the first pip of a download, then it freezes.


I've wiped and reloaded/reset the device, restoring from a backup, and for a few minutes it worked, then it stopped again. I've checked time zone settings, made sure time and date, location are correct, logged in and out of iTunes, re-downloaded the developer certificate.


Basically, I'm stuck. I am now not even sure that rolling back to iOS 11 would solve the problem, and I really don't want to do that anyway. Has anyone experienced this, or know of a solid fix?

Same here, but I noticed a few other things that might be related. Im an Apple music and icloud photo library user. Downloading songs from apple music does not work, and any photos later than tuesday have not been sync'd back to my photo library on my mac. It looks like there is a hiccup in pinging the apple servers somwhere. I have reported it all as feedback thru the app!

Accepted Answer

This appears to be resolved with developer beta 6.


Note that to get the update I had to restore it through iTunes. The OTA did not work.

Still occuring with beta 6 on iPad and iPhone. On Wifi, no apps are updating, photo library stalled. This after a restore through iTunes (although I did a restore upgrade, not restore from scratch).

Still happening with me also on beta 6. I also did an upgrade and not a wipe and restore through itunes.


iphone 8+

I'm seeing an issue where my iPhone X shows it's at the current version but my iPads see the B6 update. Is this what you saw as well that caused you to go through iTunes?

there appears to be an issue connecting to apple services. When i tried to update it timed out and would not even show there was an update. Anything with the phone connecting to anything apple related and it would not work.

In the Service Status, Schoolwork shows as having issues. I wonder if the beta servers are on the same one as Schoolwork.

If it was just the download of the new beta that might be it. But this error seems to have other issues. I can't download app updates from the app store, my photo library will not upload or download any pics. I can't find the update to my watch beta, or the ios beta if i try through the phone. Its almost like its a data routing error. like the phone does not know how to contact apple's servers to get the data.

Precicesly it, seems something's off in the code or the CDN.

Anyone having luck today? Still no Photos syncing, iCloud, app updates, etc today. Is the Public Beta the same build?

So I found a fix on reddit/r/iosbeta


Apparently in a previous version of the beta somthing in the network settings was broke and the code is still lurking around. The only way to fix it is to do a backup of your phone. Do a settings-->general-->reset-->erase all contents and setting. Then restore your back from itunes or icloud backup.


I just did it on mine and my phone is working again now. I am downloading from the apple store and my photos are working. I was also able to contact the update servers and get the beta 6 for my watch, something I could not do before the wipe and restore.

OK, there goes my day 🙂

Thank you so much! This was driving me crazy but this fixed all my issues (on iPhone and Apple Watch).

Unable to download apps, updates, iCloud on iPad Pro, fine on my iPhone
 
 
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