How to resolve an app store rejection because of an external to a forum?

Question

Created Oct ’18

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It becomes crazy. Our macOS app was again rejected, after we have removed the link to our payed cloud service. It's not possible to migrate the order, payment and account management of a cloud service to an in-app purchase. There are many apps in the macOS app store, which depend on externally payed services like OneDrive, Xing, LinkedIn.

However we have removed the link to our homepage in the account setting for integrating data of our cloud service. Our app is a utility to find content from several sources, which can be configured in a list of account settings.

Now the reviewer rejected our app, becuase of a link to our forum with a user guide.

Here is the explnation of the reviewer:

Guideline 3.1.1 - Business

Your app or its metadata includes a link to external mechanisms to purchase or subscribe to content outside of the app.

There is no call to action to buy something. And the forum is free. It's even not necessary to register to the forum to read the article. It's just a customer friendly to reference a forum with a guide and the option to ask questions.

What's up with Apple? We want to make business with them and have already in-app purchases for additional features in our app.

I'm afraid that our management will stop the macOS development with this problems. We need to publish a Mojave compatibility update and this link was not new.

How can the resolve the problem? Has someone an idea?

Boost

Answer 1

john daniel OP

Oct ’18

If your goal is to deliver that user guide, embed it within the app and display it.

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Answer 2

KMT OP

Oct ’18

The -linked- web-based user guide says:

"Further assistance for using Instantli

You can find a description of all Instantli functions in the Help section of your app in the usual location."

--

No need to redundantly link it from inside the app, then - problem solved.

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Answer 3

PBK OP

Oct ’18

So if it is really true that:

>we have removed the link to our homepage in the account setting for...

means it is no longer true that:

> Your app or its metadata includes a link to external mechanisms to purchase or subscribe to content outside of the app.

then appeal the rejection pointing out that you no longer link to PAGE X. Indicate that neither your metadata nor the NEW page you link to "include... a link to external mechanisms to purchase or subscribe to content outside of the app".

But, on the other hand, if the full use of your app does in fact require such a purchase outside of IAP then convert it to IAP. That means you need to solve this problem as others have:

> It's not (sic) possible to migrate the order, payment and account management of a cloud service to an in-app purchase.

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