Hello, Our app, EverySession, was first submitted for review on September 11, 2026, and we have now been trying to get it approved for almost four weeks. During this time, we have received two rejections, both of which we responded to promptly with detailed explanations. Some of the issues raised appeared to concern functionality or settings that were already correctly implemented. We also submitted an expedited review request in an attempt to resolve the delays. However, our app remains stuck on "Waiting for Review", with no further updates or indication of when the review will proceed. App: EverySession Version: 1.0 (build 21) iOS Submission ID: 32aa19b5-9f48-4044-947f-06f9dac4bf03 Current Status: Waiting for Review Timeline: Sep 11: Initially submitted the app for review. Sep 22: Rejected under Guidelines 2.1 and 2.3.6. App Review could not locate the Apple Pay integration and stated that our User-Generated Content age-rating setting was incorrect. Sep 23: We provided the exact steps to access Apple Pay and confirmed that User-Generated Content was already set to "Yes" in App Store Connect. Sep 29: Rejected again under Guideline 2.1(b), this time requesting clarification about our business model, subscriptions and payment functionality which was already explained in detail. Sep 29: We answered all seven questions that same day, explaining that EverySession manages university sports clubs and that payments relate exclusively to real-world memberships and in-person training sessions, not digital goods or subscriptions. Oct 1: App is ready and waiting for review after 2 despite responding 2 days earlier. Oct 8: The application remains "Waiting for Review", with no additional messages or requests for information. We understand that each resubmission may require another review and now when looking at app store connect is says that our submission date is October 1st. However, October 1 was not our initial submission date. We have been working through this review process since September 11, responding to every concern raised by Apple. What makes this particularly frustrating is that we have already requested an expedited review, yet the application remains in the queue without any explanation of the delay. Our app has already been approved on Google Play, and the continued delay is now affecting our planned launch, our business and the university clubs and members preparing to use the platform. We have also attempted to contact Apple through its support channels but have been unable to as the call lines are always closed and emails are not responded to. Questions: Is our latest submission still correctly queued for review, or could something be preventing it from progressing? Does an expedited review request remain valid after a rejection and resubmission, or does a new request need to be submitted? Is there a way to escalate this situation or speak directly with someone from App Review? Are there any outstanding issues or additional information required from us that might be delaying the review? We are hesitant to cancel and resubmit again, as we do not want to risk further delays. We fully understand the importance of Apple's review process and are committed to complying with its guidelines. However, after nearly a month of repeated unnecessary clarifications, resubmissions and an expedited review request, we are struggling to understand why the application has still not progressed. We would greatly appreciate any assistance from Apple staff or advice from developers who have experienced a similar situation. Thank you, EverySession Team

Hi everyone, Our first app, Element Empire (iOS 1.0, build 38), was submitted together with its in-app purchases on October 1, 2026, and has been in "Waiting for Review" ever since. What I've tried so far: October 6: sent a status inquiry to App Review. No response. October 7: requested an expedited review, which was confirmed on screen. The status hasn't changed. October 8: tried to request a phone call through Developer Support, but the form failed and the phone option has since disappeared. I've now sent an email to Developer Support. All agreements, tax forms and banking information are active, and there are no messages or warnings in App Store Connect. The Android version has already been approved, and we are holding our launch so both platforms can go live together. Is anyone else seeing long wait times for first submissions right now? And is there anything else I should check on my side? Thanks in advance.

Hi everyone, I’m hoping someone here can help or advise me on what to do next. I enrolled in the Apple Developer Program and completed the payment on October 1, 2026. However, my account is still showing Pending, and the Developer portal is still asking me to purchase the membership again. My details are: Enrollment ID: X2YRV8DQ57 Order ID: W1988568006 Payment date: October 1, 2026 Current status: Pending Developer portal still shows: “Purchase your membership” I have already contacted Apple Developer Support and sent them all the required details, including the payment information and screenshots, but I am still waiting for a resolution. The frustrating part is that Apple Developer Support is not responding to my follow-up emails, and when I contact Apple customer service by phone, they are unable to help because they apparently do not have access to the Apple Developer enrollment/payment system. I am currently completely blocked because I need the Developer Program membership to continue with App Store Connect and TestFlight testing, but I also do not want to pay for the membership a second time when I have already completed the payment. Has anyone experienced this recently? If so: How long did it take for Apple to activate your account? Was there any specific Developer Support team you contacted? Is there any way to escalate an enrollment/payment issue? Should I continue waiting, or is there another process I should follow? Any guidance would be greatly appreciated. I have already provided Apple with my order and enrollment information, but I have not received any meaningful update yet. Thanks in advance.

’m experiencing two problems with the new Asset Library / Header and Search Results features in App Store Connect. These are search-results creative videos, rather than traditional App Preview videos. Videos fail processing or remain stuck Several uploaded videos initially appeared to be processing, then showed a red error: Your file couldn’t be saved. Try again. If the problem persists, contact us. The App Store Connect API reports FAILED with POST_PROCESSING_FAILED for affected assets. Some also have a failed poster frame. This has occurred across multiple localizations, including the default product page and a custom product page. Waiting another 10 minutes did not resolve the failed assets. One example uses: MP4 container with H.264/AVC video 3840 × 2560 resolution 30 fps 16-second duration No audio The videos play and decode successfully locally. The original exports were approximately 2 MB. To test whether aggressive compression was involved, I also uploaded a higher-quality 19.2 MB export using H.264 High profile, Level 6.0, 8-bit YUV 4:2:0 and BT.709 colour settings. That latest upload remains at UPLOAD_COMPLETE after 10 minutes, without a processed video or poster frame. It has not yet reported a failure. Are there additional codec, profile, level, bitrate or colour-space requirements specifically for these new search-results videos? Is there a known processing issue, or a way to obtain a more detailed failure reason? Failed assets cannot be deleted after review withdrawal The app version was submitted and then withdrawn. It is now Developer Rejected and editable. After removing the video placements from both the default and custom product pages, some unused assets still cannot be deleted from Asset Library. The API returns HTTP 409: STATE_ERROR.ASSET_PREVIOUSLY_SUBMITTED_FOR_REVIEW The asset was previously submitted for App Review and can no longer be deleted. Other assets deleted successfully, but these remain locked even though the submission was withdrawn and their placements were removed. Is this deletion restriction expected after withdrawal? How can failed, unused assets be removed or reset? Does this require Apple Developer Support to clear them? Has anyone successfully uploaded videos through the new Search Results creative feature, or encountered either of these issues? I tried to manually delete the video from appstore connect but got this warning:

Hello, it's almost been a week since I originally signed up and paid for enrolling in the developer program. I've also raised a ticket two days ago, but I haven't heard back. I'm based in Germany. Does anybody know how long it usually takes and why it might be stuck? I read somewhere that they might request for some additional verification or documents or ID, but I've not received anything like that either.

Hello App Review Team, Our app submissions have been in “Awaiting Review” since September 29, 2026, and we have not yet received any feedback or updates regarding the review. Submission IDs: 92bffc4c-9707-4a84-b1cf-c106099bb4d1 9d36fcba-6ee0-406f-a8d6-090408d23cc7 Could you please let us know if there is any issue with these submissions or if any action is required from our side? We would also appreciate an update on when we can expect the review process to proceed. Thank you very much for your time and assistance. We look forward to your response. Best regards,

Coparenta (Apple ID 6780444442), iOS 1.0 build 32, was submitted for review on 29 Sep 2026 and has been in Waiting for Review for 8 days. Expedited review was requested on 2 Oct and acknowledged, and a Developer Support case was opened on 5 Oct (App Review status, case 102986219748). There has been no change of state, no message and no reply since. Apple states that 90% of submissions are reviewed in less than 48 hours. This app has already completed App Review successfully three times (29 Jul, 8 Aug, 25 Aug) and App Store Connect shows no issue with this build, so we have no way to tell whether the submission is progressing, stuck, or waiting on something from our side. Could someone from App Review confirm the status and, if anything is needed from us, tell us what? Even a short status message would help us plan. Thank you.

Hello, Currently, when users search for "Kuvy" in the App Store, our app does not appear in the organic results. Instead, the App Store triggers an automated spell-check prompt stating "Search for Kuvy instead" in the top-left corner. If a user manually clicks that small blue link, our app finally appears. The core issue is that some users miss this small prompt, assume the app does not exist, and abandon the download. This is hurting our user acquisition. "Kuvy" is our official, trademarked brand name and not a typo. I opened a ticket with Apple Developer Support on September 17th. It has now been nearly three weeks, and despite calling and messaging, I have only received generic responses stating that the issue has been "escalated to the engineering team." Has anyone else dealt with this specific search redirection bug, or is there a way to get an update from the engineering team to whitelist our brand keyword? Thank you.

A newly released iOS app has been available for approximately three weeks, but I still cannot find it by searching its exact name in the U.S. App Store. Several U.S.-based people whom I asked to independently test the same search were also unable to find it using their own devices and accounts. The same issue occurs on Apple’s public U.S. App Store website. The app’s direct link works normally, and searching for the developer name returns the app, but searching for the exact app name only returns unrelated apps. I submitted Developer Support case 20000142933730 approximately one week after the app became available, so the issue was already well beyond the normal 24-hour post-approval period. Apple Support reproduced and documented the issue before the case was escalated. After multiple phone calls and emails, the case has been assigned to three different Advisors. The current Senior Advisor says the app appears in her search environment and asked me to provide a screen recording. I sent the requested screen recording and screenshot, but was subsequently asked to provide the same evidence again. My questions have not been answered. Her response also referenced an unrelated case number. I do not intend to criticize any individual Advisor. However, I am increasingly concerned that the complete case history and submitted evidence have not been reviewed, and that the case may be stuck in a Support loop rather than reaching the team that can investigate App Store search behavior. This issue is significantly delaying the app’s launch and preventing users from discovering it through normal App Store search. Could an Apple staff member please help confirm whether case 20000142933730—including Apple’s previous reproduction and the screen recording and screenshot I submitted—has been forwarded to the Engineering team responsible for App Store search? If any other developers have experienced inconsistent exact-name search results across different App Store user environments, I would also appreciate hearing how the issue was resolved.

Hello, I am trying to submit my In-App Purchase subscriptions for review, but App Store Connect is preventing the submission. I have already created: A subscription group ("Piscineiros Pro") Two auto-renewable subscriptions All required metadata and review screenshots When I open the draft submission, I receive the following message: "Unable to Submit for Review. To submit your items for review, add an app version for the selected platform." However, my app version (iOS 4.8.3) already exists in App Store Connect and was previously submitted for review. I would like to understand: Do I need to create a new app version and upload a new binary before I can submit these subscriptions for review? Is it possible to associate the existing subscriptions with the currently rejected app version? What specific steps are required to submit these In-App Purchase products together with my app review? Thank you for your assistance. Best regards, Luiz Maueski

To learn how to prevent copycat and impersonation rejections, visit 4.1 - Preventing copycat and impersonation rejections on App Review Help.

Large companies/applications are good to go for Duo release. Is there a timeframe when Xcode 27.1 will be available so we can build and submit to App Store in time for Duo release? Any guidance around this?

I want to release an app under my company's name. From what I understand you need a DUNS number to verify your business. Because that takes about 30 days to be granted, I was thinking of releasing the app under my personal name and then moving it to the business account. Is that something I could do? Thanks

Hello, I’m trying to make a payment for a 1-year subscription, but the payment keeps being declined. I have tried both my Visa and Maestro cards, and neither of them is accepted. I have already checked with my bank/card provider, and there is no issue or restriction on my cards. Both cards work normally for other online payments. It therefore appears to be a payment system issue on your side rather than an issue with my cards. Could you please check why my payments are being rejected and help me complete the payment for the 1-year subscription? Thank you.

Desde 16 de setembro de 2026, o TestFlight parou de funcionar para o nosso aplicativo e nada do que fazemos resolve o problema. Parece ser o mesmo problema com o contrato beta descrito nos tópicos 814565 e 821498. Aplicativo apploja001: ID Apple 6769057506, ID do pacote com.grupolb.apploja Versão 1.4.3, O que aconteceu Em 16 de setembro de 2026, todos nossos apps expiraram no mesmo segundo. Ninguém da nossa equipe as expirou. As versões 1.4.2 e 1.4.1 ainda estavam validas e foram expiradas. Desde então, nenhum testador consegue instalar nenhuma versão, interna ou externa. As versões 1.4.9 e 1.4.7 são processadas como válidas e estão disponíveis para nosso grupo interno, mas ao clicar em Instalar no TestFlight, aparece a mensagem: "Não foi possível instalar o apploja. O aplicativo solicitado não está disponível ou não existe." Todos os contratos relacionados à área comercial estão ativos, não há pendências e a associação está ativa. As informações do teste (descrição, e-mail para feedback, contato para revisão) e o contrato de licença beta foram preenchidos. A conformidade com as normas de exportação está definida (criptografia não isenta não está ativada). As novas compilações falham da mesma maneira. Apagar o aplicativo do dispositivo antes de instalar resulta no mesmo erro. O sistema de verificação de disponibilidade da Apple não indica nenhuma interrupção. Tenho o caso Nº do caso: 102965543896 aberto desde 16 de setembro de 2026 sem retorno. Alguém da equipe de suporte poderia verificar meu caso;

Hello Apple Developer Community, I am seeking an update regarding my Apple Developer Program organization enrollment for Rajagiri School of Engineering and Technology (RSET), India. My enrollment process has been pending for around two months, and I have still not received a clear update regarding the current status. Enrollment ID: 479458S66X Organization: Rajagiri School of Engineering and Technology Country: India I have already contacted Apple Developer Support and followed up regarding this issue. However, I have not received a response to my recent follow-ups. The enrollment is required for us to publish our college's Flutter application on the Apple App Store. Because the organization enrollment is still pending, we are unable to proceed with publishing the application. The required D-U-N-S-related process has also been completed with Dun & Bradstreet. Could an Apple Developer Support representative please provide an update on the current status of my enrollment and let me know if any additional documents or verification are required from my side? As this issue has already been pending for around two months, I would greatly appreciate an update or escalation to the appropriate enrollment team.

Hello Apple Developer Community, I am seeking an update regarding my Apple Developer Program organization enrollment for Rajagiri School of Engineering and Technology (RSET), India. My enrollment process has been pending for around two months, and I have still not received a clear update regarding the current status. Enrollment ID: 479458S66X Organization: Rajagiri School of Engineering and Technology Country: India I have already contacted Apple Developer Support and followed up regarding this issue. However, I have not received a response to my recent follow-ups. The enrollment is required for us to publish our college's Flutter application on the Apple App Store. Because the organization enrollment is still pending, we are unable to proceed with publishing the application. The required D-U-N-S-related process has also been completed with Dun & Bradstreet. Could an Apple Developer Support representative please provide an update on the current status of my enrollment and let me know if any additional documents or verification are required from my side? As this issue has already been pending for around two months, I would greatly appreciate an update or escalation to the appropriate enrollment team.

Why does support not have a phone number anymore? Apple publicly posts phone hours than doesn't actually have a phone support. I have sent several of the their online support ticket submissions but all I get is a general email that is probably an AI response because itsnt helpful at all. I need to know what documents they want me to submit for a Company Developer account. I did not get an email telling me what to submit. The response I keep getting tells me to submit documents based on the email sent last week but I never got an email. This has been going on for almost a month now and keep getting the same stupid emails. how can I get a real response or an actual email from a person or maybe a dang phone number!! this is quite frustrating and would of expected better support from apple than this.

I have a question about Product page headers. I can see some apps like TikTok and Snapchat are using this feature. Is it only available for some accounts? If it is not currently available for all developers, when should we expect to gain access to it?

Hello, I recently received a Pending Termination Notice for my Apple Developer Program membership. The notice states that my account was identified as having provided false or fraudulent account information, documentation, or representations. I respectfully disagree with this finding. All information and documents I provided to Apple during enrollment and throughout my Developer Program membership are genuine and accurate. I have not intentionally provided false information, fraudulent documentation, or misrepresented my identity. I have complete original supporting documentation available and am fully willing to provide it again to Apple for verification, including identity and other relevant account verification documents. I have already been advised to submit an appeal to the App Review Board within the stated 30-day period, which I intend to do. I would appreciate guidance from anyone who has experienced a similar situation: Is there any additional verification process I should request as part of the appeal? Is there a recommended way to provide supporting identity documents for manual verification? Should I also contact Apple Developer Support in addition to submitting the App Review Board appeal? Is there anything specific that should be included when requesting reconsideration of a Developer Program termination related to Developer Identity? I am fully prepared to cooperate with Apple and provide any documentation necessary to verify the authenticity of my account information. My intention is simply to resolve any misunderstanding or discrepancy and have my Apple Developer Program membership reconsidered after verification. Thank you for any guidance.