App Store

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The App Store allows users around the world to discover and download your iOS and iPadOS apps.

Posts under App Store tag

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App Store Ratings and Reviews Missing or Disappearing
Hello everyone, We’ve recently noticed an issue with our app’s ratings and reviews on the App Store. Some users have informed us that they left ratings and/or reviews, but these never appeared. Additionally, we’ve observed some reviews disappearing after they were initially visible. We contacted Apple Support, and while they pointed us to the App Store terms and conditions—indicating that Apple has discretion over review removal—we’re trying to determine if there might be a technical reason behind this behavior. Here are some specifics: It has been a while since we’ve seen any new ratings or reviews, even though users have confirmed submitting them. Some reviews that were previously approved and visible have disappeared without explanation. We’ve ensured—to the extent possible—that our app complies with all guidelines and policies, so we’re ruling out violations as the cause for now. Since the app is still new, even a few ratings or reviews missing is quite impactful. Has anyone else experienced similar issues? Could this be related to a known bug or technical limitation? For example, could regional settings, delays in processing reviews, or other factors be affecting visibility? We would greatly appreciate any advice on how to investigate this further or escalate the matter effectively. If you’ve encountered this before, what steps did you take to resolve it? Thank you for your help!
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Xcode 16 Supports iOS 12 Deployment Despite Official iOS 13 Minimum - Will This Continue?
I've noticed that despite Apple stating Xcode 16's minimum deployment target is iOS 13, I was able to set my app's minimum target to iOS 12, build it, and successfully upload it to TestFlight. I've tested the app on iOS 12 devices, and it functions normally. Given that updating to Xcode 16 will be mandatory after April 24th, I have a few questions: Is it intentional that Xcode 16 still allows targeting iOS 12? Will Apple continue to support this capability for iOS 12 devices in the future? Are there any plans to restrict or block apps targeting iOS 12 in upcoming Xcode updates? I'm seeking clarification on whether it's safe to continue supporting iOS 12 in our apps or if we should prepare for potential changes. Any insights from the Apple development team would be greatly appreciated.
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Problems Publishing with User Tracking
Hello, I'm trying to publish my app, but I'm constantly getting rejected by Apple. They're telling me I'm having issues with tracking user data. This item has been rejected for the following reasons: 5.1.2 Legal: Privacy - Data Use and Sharing I've indicated that I don't use this data for ads, that it's only used for personalization and to understand who saves items. I added the NSUserTrackingUsageDescription property to the info.plist. I run AppTrackingTransparency.requestTrackingAuthorization() when the user logs into the app, displaying a warning message. I'd say I meet all the requirements they've set for me, but they still haven't approved my app. What do you recommend? How can I speak to a physical person who can help me? Thank you very much and best regards.
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App Store Connect Upload bug
I am trying to submit my app for review but when I click on the 'add to review' button, I am getting the message: Unable to Add for Review The items below are required to start the review process: There are still screenshot uploads in progress. However, there is nothing I am uploading... I tried removing all screenshots, nothing works. It has been 4 days, I cant update my app on the app store... impossible to get any response from Apple... Any inputs will be greatly appreciated.
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Unable to Add for Review - App Store Connect bug...
I am trying to submit my app for review and am getting a notification: Unable to Add for Review The items below are required to start the review process: There are still screenshot uploads in progress. There is nothing being uploaded, I removed all of the screenshots, added them back and still getting the same issue. Problem started after trying to upload an app preview video. Got a message that the video was in the wrong aspect ratio. I corrected that, uploaded the video successfully but still getting the error.. ANY Suggestions? Apple is not responding to my Feedback assistance or support inquiry.
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macOS maximum CPU usage of application
My audio and MIDI sequencer application consumes about 600 % of CPU power with 10 different instruments during playback. While idle approximately 100%. What is the maximum of CPU power that an application can consume? Are there any limits and could they be modified? I am asking because if I add more instruments the real-time behaviour gets bad at 700 % of CPU power. I have got following HW: MacBook Pro 14-inch, Nov 2024 Apple M4 Pro 24 GB
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Reviewer can't see the updated screenshots
Hello, I have submitted my app for review. There is some issues with screenshots contents so I updated the screenshots and reply to apple review team. I got a response from review team again that they are not able to see the latest screenshots. Although, I can see the latest updated screenshots in my portal also the save button is disabled and add for review is enabled. I've also checked on Media manager all screenshots their is also updated. Can you please guide what I'm doing wrong or what I'm missing? Thanks
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Enrollment Delay After Completing the Purchase
I recently purchased an Apple Developer Account on March 01, 2025. Upon completing the purchase, I received a confirmation message stating that my account would be activated within 48 hours. However, it has now been more than ten days, and my account still remains inactive. I didn't recieve any further email regarding apple developer account enrollment. Two days ago, I sent email and discuss my issue but still there is no response from apple team what should I do?
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Mac App Store Unable to Install or Purchase Any New Applications
Since macOS 15.4 Beta 2, my App Store has been unable to install or download any new applications; it can only download applications I have previously purchased. It appears as follows: when I click 'Get,' the system spins to load and then returns to the initial state. Upon checking system error reports, it seems there's an issue with AMSUIPaymentViewService_macOS [2113]. This problem persists despite changing credit cards or even removing all credit cards. macOS 15.4 Beta 3 has not fixed this error.
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No Appeal Response
Hello, I've submitted my game to app store review and got rejected, I sent an appeal on Mar 2, but I didn't receive any confirmation email that the appeal has been sent, which was weird thing since Apple always send confirmation emails! and I didn't receive any response yet! My game is still in rejected state I didn't upload any new version as I wait for the appeal response. M questions are, do Apple usually sends a confirmation emails after submitting an appeal? and should I wait more for the response? (it has been 10 days). Thanks in advance for anyone who could share any insights.
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Account Flagged 3.2(f) and no reply at all
We are a team of developers, and our company is involved in creating mobile applications. Recently, our developer account was terminated, and all active apps were removed from the App Store. The email mentioned that our app violates section 3.2(f) of the Apple Developer Program License Agreement. We've been trying to identify the issue since then, but we're not involved in any fraudulent activities. Our company is facing a critical situation as it is essential for us to have the apps back on the App Store as soon as possible. We are unsure of how to proceed and would greatly appreciate any assistance or guidance. Thanks. Our app ID com.seriktes.kz App name Seriktes
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Received 10 rejections, prompt“domains listed on the app's Product Pages are still not clearly under your control or ownership”
Received 10 rejections with the prompt 'domains listed on the app's Product Pages are still not clearly under your control or ownership', requiring me to 'update the Product Page metadata in App Store Connect to only include domains that are associated with Apple Accounts registered to your developer account' Who knows where the problem lies with this? My domain name is confirmed to have been purchased by my company and has a domain certificate. I have used the same domain name in the description, technical support website, and privacy agreement. I have also added instructions and introductions about the app on the official website, but the problem has not been solved. Is it because Apple cannot find the ownership of my domain name?
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CarPlay Question
Why is there no option as a CarPlay developer to enable the creation of an App to track and enter your car's maintenance records? I know the pat reply would be Apple doesn't want you to do this while car is in motion. But I would normally do this while parked at the dealership or other service provider no?
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Xcode Cloud workflows not transferring when transferring app ownership
We are transferring ownership of an app from one org to another. Most things seem to be transferring as expected thus far according to this page, with the exception of our Xcode Cloud configuration and workflows. I understand that they are connected to source code (Github in this case), so those would probably need to be reconnected, but is there any way to get some of the configuration/workflows transferred?
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I cannot enroll Apple Developer Program
Hey everyone, I've been a longtime Apple customer, and recently, I started working on developing my own app. I made great progress and was excited to sign up for the Apple Developer Program—only to be shocked when I discovered that Apple had banned me for no apparent reason. Now, I’m unable to launch my own app for absolutely no reason... Has anyone else experienced this before? Feels like all my dreams just got crushed.
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