App Store

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The App Store allows users around the world to discover and download your iOS and iPadOS apps.

Posts under App Store tag

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Rooted iPhone 15 Pro
iOS 18.2 (22C152) My phone is currently on lockdown mode and I have gotten alerts from Experian that my information is on the dark web as well as having to reset all my accounts. However this has not fixed the issue. Even if I hard factory reset settings etc the root makes its way very shortly after, if not immediately. Though I recently got these notifications and purchased the phone in Feb. 2024 the has been an ongoing issue for a few years. I can elaborate if needed. To make it short I have a reinstalled root on my phone. Apple nor Spectrum (who I have my phone with) have been able to assist with this issue. I have been able to clarify this ”hijacking” with the Geek Squad who didn’t want their legal team involved when asking for a report so the PD can do an internal cyber investigation. So, I’ve just lived with it. Let me know what your thoughts to resolve this issue would be before spending thousands to find a resolution on my own. Side note before asked: what I’ve been told may be it’s ”gateway” is via “DNS hijacking” with WiFi or internally hotspot. I can also elaborate if needed-I’m not a web developer, however I do know where this issue stems from whom has their masters in such industry as well as 30 years experience. It’s annoying and inconvenient at this point and I’m looking for clarity, resolution and if no justice for the criminal then liability. thank you! please refrain from saying “APpLe CaNt bE hiJaCked“ ..
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App Automatically Logging Out for Some Users
Hello, We’re experiencing an issue in our app where a subset of users are being logged out automatically without any apparent reason. This is impacting both iOS 16 and iOS 17 users (though it’s hard to confirm if it’s platform-specific). Here’s a breakdown of the situation: Symptoms Some users report being logged out of the app randomly, even after remaining active. The issue doesn’t seem to affect all users—just a specific subset. Users are prompted to log in again, and once they do, the app behaves as expected until the issue recurs.
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Apple support rejected my refund with ridiculous reason
First double charge in a same item, i ask the game developer they accept my refund request, but i don’t know why apple rejected my request, they said i haven’t strongly support? how can i send him the support? there are no attach button allow me the send him the conversatio via email. Then suddenly charge me 2 times i haven’t buy item. i request refund they also rejected…why? i didn’t get anything from the game but i had pay already. who can help me to get back my money. totalHK188 miss charged. this is not fair they stole my money. i don’t know why the game developers accept my refund request, who gave apple the right to reject
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Developer / Apple ID randomly locked without any reason given
Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day. On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be. I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever? I also submitted request to Apple Developer Support, but it seems I can not call them myself, and I should await reply from their side. But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication). Anyone with similar experience and/or solutions?
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1w
Only 'Users and Access' Visible on App Store Connect – Apps Not Showing
Hello, I’m encountering an issue with my App Store Connect account. When I log in, I can only see the “Users and Access” section. The “Apps” section is not showing up, and I’m unable to view or manage my applications. I’ve tried the following steps with no success: Checked for any issues with my Apple Developer account or App Store Connect permissions. Logged in using different browsers and cleared cache. Ensured that my role (as an Admin/Account Holder) has full access. Has anyone encountered a similar problem? Could it be related to my account role, or is there a different issue that might be causing this? Any help or insights would be appreciated. Thanks!
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1w
Alternate App Icons not working in test flight
I've been working on implementing alternate app icons for my iOS app, and everything works perfectly in debug builds on both the simulator and a physical device. However, when testing on TestFlight, I encounter the following error: The requested operation couldn’t be completed because the feature is not supported. Has anyone faced this issue before? Is there a specific TestFlight configuration or setup I might be missing to enable alternate app icon functionality?
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1w
Which color variant (Any, Dark or Tinted) of the App Icon is going to be displayed on the App Store for my app on iOS 18?
My app currently doesn't specify multiple different appearances (Any, Dark, Tinted) for the App Icon. I want to release an update in which I plan to create a new AppIcon resouce which is going to contain these 3 appearances so that users on iOS 18 can have better experience. Once I will provide the new App Icon with the Any, Dark and Tinted variants, which of these variants will the App Store use for my app on the App Store? Does it depend on the user's system-wide choice of appearance? That is, would the App Store show a different icon appearance for my app for a person using the "Dark" option and a different app icon for the person using the "Light" option? Can I force the App Store to always display the "Any" variant of my icon on the App Store, regardless of the user's dark mode setting? My app targets iOS 13. What would happen if a person running iOS 13 would install the new update of my app, which newly contains all 3 App Icon color appearances? Would the "Any" variant be displayed and would iOS 13 ignore the "Dark" and "Tinted" variants? Or is there no backwards compatibility and older iOS version would display a blank app icon (the icon used by iOS for apps, which do not specify an App Icon)? P.S. Is this documented somewhere? Perhaps in a WWDC video or in documentation? I could not find enough in-depth information on this topic (especially on app icon appearance behavior on iOS 17 and older).
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1w
Trouble with testing new receipt loading in place of exit(173)
I have several ObjC based apps in the App Store and used to validate the receipt file inside the app in my code, and then reject it with exit(173) if it's invalid, which did trigger macOS to update the receipt if possible. This isn't working any more in recent macOS versions, where the user is instead just told that the app is damaged, and they need to re-install it manually. Which sucks. So I wanted to update my code. I read about SKReceiptRefreshRequest, which is supposed to re-download and install the receipt file, if I understand it correctly. I implemented the code but now have trouble verifying that it works as intended, and does this in a user friendly way. I found in my tests that macOS now caches the receipt in ~/Library/Caches/com.apple.appstoreagent/fsCachedData and then hardlinks the file into the app. BTW: Sadly, this also requires that the app is located on the startup volume or the system will refuse to install the receipt, which wasn't a requirement in past times. Now, if the receipt is already present in the cache folder, then my code works - the receipt gets re-linked. But what if the cached receipt isn't there, yet? Such as that the user had copied the app from another Mac over to a freshly installed Mac? In the past, when the user then launched the app on the new Mac, he'd be prompted to login to the MAS and if that worked, the receipt would get installed and the app launched. Basically, the question is: What if the receipt validation fails in my app and I request a new receipt, but the user has not yet logged into MAS (e.g. new computer)? To simulate this, I logging out of the MAS and TestFlight, deleting all copies of the app and then run the app that I had copied from another Mac where it was authorized with a valid receipt for that device. If I do this with the old version that uses exit(173), I get these two messages in macOS 15.2: The second one is especially terrible because it shows the translocated path, which the average user surely get quite confused, and then maybe even search in vain for the app in there and get frustrated. But that's out of my hands. Sigh. Now, that was proving that the old method with exit(173) isn't working any more and needs to be changed in my apps. Since I'm still developing (testing) this new behavior, the app is therefore not in the MAS yet - the only way for me to test this is to use TestFlight. However, running a Testflight app copied from another Mac leads to this error: That is not helpful in simulating what would happen if this app was released in the MAS. This won't let me find out what happens if my app is run on a Mac where the receipt fails and I ask it to load it via SKReceiptRefreshRequest and if the user is NOT yet logged into the MAS account for this purchased app of his/hers. That leaves only one option: Release the app with untested code and hope for the best. Contrary to this new behavior, the old method did let me test this easily because I would just use the special App Store tester account with the MAS app, i.e. the built MAS app would, when I launched it locally, request for a login and I'd provide my tester's account. But this isn't available any more, apparently. What a mess.
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1w
Can’t connect to App Store. iOS 15.8.3 - I need to update an App, but I can’t access App Store. Other Apps appear to work normally. AND I can’t connect the phone by cable to the PC. Both things work on my other iPhone 8.
Can’t connect to App Store. iOS 15.8.3, iPhone SE 1st edition - I need to update an App, but I can’t access App Store. Other Apps appear to work normally. AND I can’t connect the phone by cable to the PC. Both things work on my iPhone 8. No idea if the two problems are connected.
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2w
Impact on App Store app Deletion for Users in EU regions
HI, I am an iOS developer working in finance sector. I just wanted to clarify the following thing once the user deleted the App Store app in the EU region. Impact on Already Installed Apps After Deleting the App Store App If a user deletes the App Store app in iOS 18.2, will already installed apps remain functional? How does the OS manage app updates for these installed apps? Are updates delivered automatically via the system's update mechanism, even when the App Store app is uninstalled? Accessing the App Store Through Safari Can users still browse the App Store via Safari in iOS 18.2? Will this access allow users to manually download updates for their installed apps if the App Store app is not installed? Please help to understand how this is handled.
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2w
Inform users that they need to delete and reinstall the app
Hi, My app has been on the store for a few months now with a few updates. Now I plan a major update that will affect the structure of core data itself (key attribute replaced by relationship). I see no other way than asking the users to delete and reinstall the app to reset all data and start it as new. In a previous update I provided users the possibility to backup their data in a file so they can restore it with the future release. Is there a better way than using the "What's new in this version" section to pass the message to the users ?
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1w
Push Notifications after update to 18+ iOS
Dear Apple Engineer, We have problem in the banking application after update iOS to 18, 18.1 or 18.1.1. No notifications appear on the locked screen, even in the notification center. On lower version push notifications apparently correctly. What have we checked so far is: certificates profiles app with push notifications extension and without it usage of setBadgeCount(_:withCompletionHandler:) instead of applicationIconBadgeNumber Our sample payload with encrypted data: { "aps":{ "alert":"Message from Bank", "badge":0, "sound":"default", "mutable-content":1, "category":"" }, "Type":"", "MessageId":"", "Id":"8ebf0c13-83cf-4029-ac13-91d026c3770a", "Media-url":"", "alternativeTitle":"New message", "priority":5, "EncryptedData":"eyJ0eXAiOiJibTplbmMtdjEiLCJhbGciOiJibTppb3MtZWNkaCIsImVuYyI6ImJtOkExMjhHQ00tSVYxNiIsImVuY19raWQiOiI5OUIyN0E4NC1CQzRFLTRGMzQtQjBGNC0yMTcyMEYxQTFEN0EifQ...BDdxycY-ZWPC7BgI_07efVSgjKyGyGVKlcNtZSslWJePrwJkJyIxFBr07XtayB0I2jv6Vc8AdUpdvMJ-daVzkPYMZ7pQA_X0Pg8RPRS2GnPkhyhK3XNkLRMsjG6CkSafYaqSeLMEpdF2Q-QkajvO3ojnRl1C-Bp9FpNbeaCwJXwqjEMKKhggRsKH8zdk7XcYhZX5_hARbBkIFLrCX1Xzyypp_PfZ23v9Pbd8aHmAf7FQdYN6xbfyoL5XEaDrCjGi-up2n1nlcTeEfkXHBunitUzQulmrjo86GJS0ldhF0mEMZ3_t6ObbjeKijYExMeYHxeCe89Yg10TvZI6kP4xizpJijG9cz75X3VI3I4SgeR8BuZRcb5eTQKWWzGW7u6LD1QtV3PWFCtv942CSz62kPPo-dD0248Fqm5HwxZejQSrZKjYQQ87dkzB0q7p2Q_M0z2Y-bRfNRXJl8VaF5X6-2KwLq47zwrQYUIcEHdag3J05X0SzBiImAdbh2zQz074QqEEpoU1F6C89LHKFxAw", "IsSigned":false } What do you need to analyze the problem? Identifiers, sample application? Best regards, Michał iOS Developer.
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Optimizing React Native App for Fast API Calls Using Expo
I'm developing a grocery delivery app using React Native and Expo. The app uses Node.js and MongoDB for the backend APIs. While integrating dashboard APIs, I've noticed a delay in API response times, particularly with the product filtering and sorting features. I'm looking for best practices or tools to optimize API calls in React Native, especially with Expo. Additionally, are there ways to implement efficient caching for repeated queries? Any advice or recommendations would be greatly appreciated!
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2w
IAP Sandbox - No Products
Hello, I've been trying to get the sandbox environment working for in-app purchases, but so far, no luck. I can use a storekit config file to simulate purchases just fine. The item is a single consumable product. I've checked that my product ID matches, followed the advice tendered to other forum users, created a sandbox user, all to no avail. I've signed into the app store using my sandbox account on one phone - I can't get the "Sandbox User" option to appear on the second after attempting to make a purchase (per https://developer.apple.com/documentation/storekit/testing-in-app-purchases-with-sandbox ). What I'm wondering is, do I need to get the in-app-purchase approved/released through App Review before I can even perform testing or something? I've signed all agreements, set up our banking information, everything seems to be in order, but I just cannot get the StoreKIt products call to return anything. ( let products = try await Product.products(for: productId) ) Is there anything else I can check? I've also checked everything here: https://forums.developer.apple.com/forums/thread/652077 Thanks!
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