App Store

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The App Store allows users around the world to discover and download your iOS and iPadOS apps.

Posts under App Store tag

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Spam Rejection with no appeal response
Dear Apple Developer Community, I have been facing repeated 4.3 Spam rejections for my game on the App Store, and I am struggling to understand the reason behind it. My game is a multiplayer racing and drifting game, fully designed and developed from scratch. Every aspect—including UI, 3D assets, game mechanics, and netcode—has been built independently. While I have used some paid assets, they are strictly for visuals only (such as models and textures), not game templates or code templates. Additionally, these assets have been significantly modified to fit my game’s unique style. To address the rejection, I have made numerous changes—some major and some minor—including: Modifying gameplay elements Adjusting UI and mechanics Updating the App Store listing (title, screenshots, description, and category) Despite these efforts, I continue to receive the same 4.3 Spam rejection. I have also tried to appeal multiple times but have not received any response. My game is categorized under Racing and Simulation (with Racing as the main category), but I even tried submitting it under just Games without subcategories—yet the rejection persists. I’m truly frustrated and unsure what else I can do to resolve this issue. If anyone has faced a similar situation or has any advice on how to proceed, I would greatly appreciate your insights. Thank you in advance!
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Payment System for Peer-to-peer Parking App.
Hello, I am in the process of developing a peer-to-peer parking app and would like clarification on whether my payment system requires In-App Purchases (IAP) or if I can use custom payment system embedded in-app such as Stripe for transactions. About the App: Users can add empty parking spots they find on a map. Other users can pay to unlock a group of spot coordinates (availability is not guaranteed). Users can also host their own occupied parking spot and sell it to another user, guaranteeing availability. The app uses a virtual currency (“coins”), which represent real money and are used to pay for unlocking spots and purchasing hosted spots. Users can fund their account with coins, and coins they earn from selling spots can be cashed out via PayPal once a minimum threshold is met. Users cannot cash out coins they purchased—only the ones they earned. The funds/coins are controlled by the app’s servers acting as a middleman. If a purchase transaction occurs, the app deducts the coins from the purchaser‘s account and credits the sellers account minus service fee of the app. My Question: Since the app facilitates real-world transactions between users, can I use Stripe to allow users to purchase coins, or does Apple require In-App Purchases (IAP) for funding accounts? If not do you have any suggestions on different methods? I want to ensure compliance with App Store policies before proceeding. Thank you! Best regards, Mubin
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Mac app icon given black background by App Store Connect
I have a new, unreleased app in App Store Connect. The Mac app icon is a rounded rect with transparent border. For some reason, the "Included Assets App Icon" has a black background in App Store Connect. The black background also appears in the TestFlight app. The issue doesn't appear to be specific to the new app's icon, because I tried uploading a build with another icon, from an already released Mac app, and App Store Connect also gave that a black background. The app icon displays correct at runtime on macOS. The black background is a phenomenon only of App Store Connect and TestFlight. My theory is that App Store Connect is confused and still treating the app icon as if it were iOS rather than Mac. During development, the app has gone through a transition: first it was iOS on Mac, then it was Catalyst, and now finally it's AppKit. If the App Store Connect record for the app has some kind of iOS or Catalyst flag, I have no idea how to reset the flag. Has anyone else experienced this issue?
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Monthly Subscription is Changed to One-Time Purchase on Apple Store
We set up monthly subscription with a 1-month free trial. We tested it with Sandbox and TestFlight, and the subscription worked as expected. The app is now available on Apple Store, but the monthly subscription is changed to One-Time Charge on Apple Store. When we try to download our app, it asks One-Time Charge with the cost of the subscription fee before downloading the app. However, in our testing, the app was able to be installed without this One-Time Charge, and both free trial and subscription worked well. Does anyone have had the similar issue before? How would you suggest the fixing? Thanks in advance!
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Connections application with 4,000 pre-sign ups rejected unfairly - 4.3
For the last 2 years, our team at Panda has had one goal in mind: to change the failing connection application industry. The business model is severely flawed - evidenced in decline of users in match group etc (all public info). We are building the only connections app in the market without paid features – "We Don't Play Games”. This in itself revolutionizes a space which currently commodifies human connection; true connections aren’t forged through super-likes, platinum memberships and such pay-to-win models, where users that don’t pay are unfairly disadvantaged. Key Differentiators: Never having paid features 50/50 Male-Female Ratio: Our app will ensure a balanced male-to-female ratio, something not found in other apps, especially in countries like India, where dating apps are dominated by men. This helps create a healthier, more equitable user experience for all genders. In a country like India, how can any connections app succeed with 99.9% men and 0.1% women? Panda Duos: A first-of-its-kind feature where two sets of best friends can match with each other – an industry-first that no other major connections app offers. These elements, along with the app's core ethos, make Panda unique in an otherwise saturated market. The traditional models used by Match Group/Bumble are failing, as shown in their earnings reports, because they rely on a pay-to-win approach that doesn't deliver real value. Given these unique aspects, having received 4,550+ pre sign-ups, and our backing by a top VC, we strongly believe that Panda will offer an entirely different experience to users and remake a failing industry. This is not what Apple stands for, goes against fairness, and undermines the trust and respect that it should have as the only app store for iOS phones.
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App Store Ratings and Reviews Missing or Disappearing
Hello everyone, We’ve recently noticed an issue with our app’s ratings and reviews on the App Store. Some users have informed us that they left ratings and/or reviews, but these never appeared. Additionally, we’ve observed some reviews disappearing after they were initially visible. We contacted Apple Support, and while they pointed us to the App Store terms and conditions—indicating that Apple has discretion over review removal—we’re trying to determine if there might be a technical reason behind this behavior. Here are some specifics: It has been a while since we’ve seen any new ratings or reviews, even though users have confirmed submitting them. Some reviews that were previously approved and visible have disappeared without explanation. We’ve ensured—to the extent possible—that our app complies with all guidelines and policies, so we’re ruling out violations as the cause for now. Since the app is still new, even a few ratings or reviews missing is quite impactful. Has anyone else experienced similar issues? Could this be related to a known bug or technical limitation? For example, could regional settings, delays in processing reviews, or other factors be affecting visibility? We would greatly appreciate any advice on how to investigate this further or escalate the matter effectively. If you’ve encountered this before, what steps did you take to resolve it? Thank you for your help!
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Xcode 16 Supports iOS 12 Deployment Despite Official iOS 13 Minimum - Will This Continue?
I've noticed that despite Apple stating Xcode 16's minimum deployment target is iOS 13, I was able to set my app's minimum target to iOS 12, build it, and successfully upload it to TestFlight. I've tested the app on iOS 12 devices, and it functions normally. Given that updating to Xcode 16 will be mandatory after April 24th, I have a few questions: Is it intentional that Xcode 16 still allows targeting iOS 12? Will Apple continue to support this capability for iOS 12 devices in the future? Are there any plans to restrict or block apps targeting iOS 12 in upcoming Xcode updates? I'm seeking clarification on whether it's safe to continue supporting iOS 12 in our apps or if we should prepare for potential changes. Any insights from the Apple development team would be greatly appreciated.
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Problems Publishing with User Tracking
Hello, I'm trying to publish my app, but I'm constantly getting rejected by Apple. They're telling me I'm having issues with tracking user data. This item has been rejected for the following reasons: 5.1.2 Legal: Privacy - Data Use and Sharing I've indicated that I don't use this data for ads, that it's only used for personalization and to understand who saves items. I added the NSUserTrackingUsageDescription property to the info.plist. I run AppTrackingTransparency.requestTrackingAuthorization() when the user logs into the app, displaying a warning message. I'd say I meet all the requirements they've set for me, but they still haven't approved my app. What do you recommend? How can I speak to a physical person who can help me? Thank you very much and best regards.
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App Store Connect Upload bug
I am trying to submit my app for review but when I click on the 'add to review' button, I am getting the message: Unable to Add for Review The items below are required to start the review process: There are still screenshot uploads in progress. However, there is nothing I am uploading... I tried removing all screenshots, nothing works. It has been 4 days, I cant update my app on the app store... impossible to get any response from Apple... Any inputs will be greatly appreciated.
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Unable to Add for Review - App Store Connect bug...
I am trying to submit my app for review and am getting a notification: Unable to Add for Review The items below are required to start the review process: There are still screenshot uploads in progress. There is nothing being uploaded, I removed all of the screenshots, added them back and still getting the same issue. Problem started after trying to upload an app preview video. Got a message that the video was in the wrong aspect ratio. I corrected that, uploaded the video successfully but still getting the error.. ANY Suggestions? Apple is not responding to my Feedback assistance or support inquiry.
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macOS maximum CPU usage of application
My audio and MIDI sequencer application consumes about 600 % of CPU power with 10 different instruments during playback. While idle approximately 100%. What is the maximum of CPU power that an application can consume? Are there any limits and could they be modified? I am asking because if I add more instruments the real-time behaviour gets bad at 700 % of CPU power. I have got following HW: MacBook Pro 14-inch, Nov 2024 Apple M4 Pro 24 GB
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Reviewer can't see the updated screenshots
Hello, I have submitted my app for review. There is some issues with screenshots contents so I updated the screenshots and reply to apple review team. I got a response from review team again that they are not able to see the latest screenshots. Although, I can see the latest updated screenshots in my portal also the save button is disabled and add for review is enabled. I've also checked on Media manager all screenshots their is also updated. Can you please guide what I'm doing wrong or what I'm missing? Thanks
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Enrollment Delay After Completing the Purchase
I recently purchased an Apple Developer Account on March 01, 2025. Upon completing the purchase, I received a confirmation message stating that my account would be activated within 48 hours. However, it has now been more than ten days, and my account still remains inactive. I didn't recieve any further email regarding apple developer account enrollment. Two days ago, I sent email and discuss my issue but still there is no response from apple team what should I do?
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Mac App Store Unable to Install or Purchase Any New Applications
Since macOS 15.4 Beta 2, my App Store has been unable to install or download any new applications; it can only download applications I have previously purchased. It appears as follows: when I click 'Get,' the system spins to load and then returns to the initial state. Upon checking system error reports, it seems there's an issue with AMSUIPaymentViewService_macOS [2113]. This problem persists despite changing credit cards or even removing all credit cards. macOS 15.4 Beta 3 has not fixed this error.
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No Appeal Response
Hello, I've submitted my game to app store review and got rejected, I sent an appeal on Mar 2, but I didn't receive any confirmation email that the appeal has been sent, which was weird thing since Apple always send confirmation emails! and I didn't receive any response yet! My game is still in rejected state I didn't upload any new version as I wait for the appeal response. M questions are, do Apple usually sends a confirmation emails after submitting an appeal? and should I wait more for the response? (it has been 10 days). Thanks in advance for anyone who could share any insights.
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Account Flagged 3.2(f) and no reply at all
We are a team of developers, and our company is involved in creating mobile applications. Recently, our developer account was terminated, and all active apps were removed from the App Store. The email mentioned that our app violates section 3.2(f) of the Apple Developer Program License Agreement. We've been trying to identify the issue since then, but we're not involved in any fraudulent activities. Our company is facing a critical situation as it is essential for us to have the apps back on the App Store as soon as possible. We are unsure of how to proceed and would greatly appreciate any assistance or guidance. Thanks. Our app ID com.seriktes.kz App name Seriktes
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Received 10 rejections, prompt“domains listed on the app's Product Pages are still not clearly under your control or ownership”
Received 10 rejections with the prompt 'domains listed on the app's Product Pages are still not clearly under your control or ownership', requiring me to 'update the Product Page metadata in App Store Connect to only include domains that are associated with Apple Accounts registered to your developer account' Who knows where the problem lies with this? My domain name is confirmed to have been purchased by my company and has a domain certificate. I have used the same domain name in the description, technical support website, and privacy agreement. I have also added instructions and introductions about the app on the official website, but the problem has not been solved. Is it because Apple cannot find the ownership of my domain name?
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