i cant create a new app on itunes connect. i click on the add new app button ➕ , and it doesnt open the scroll menu. ive tried on safari, firefox, and chrome. i heard it might be because of the update on the contract / license agreement (which i did approve),
there's a similar thread: https://forums.developer.apple.com/discussion/create!input.jspa?containerType=14&containerID=2042&draftID=34113
except ive tried all that, still doesnt work. please help
Hello,
The issue should be solved. My account now is working.
If it's not solved. I guarantee you that it will be if you follow this steps, as I did.
Call them at +1(800)-633-2152
They will create a case number for you/
Wait for their email and tell them the following:
Steps to reproduce the issue
• Full window screenshots illustrating the issue
• Username of each user experiencing the issue
• Web browser and version number
• System Information (device model and OS version number)
• Approximate date and time the error occurred (including time zone)
• The URL of the page you are on
• Source code of the error page (optional)
Don't forget to send them the case ID that they will offer for your case. In less than a day, it will be solved.
You can also e-mail them directly at: devprograms@apple.com and ask for Kaity - she's the senior Adviser at Apple
Kaity: "To follow up with me on this case, please feel free to respond to this email or contact me directly:
1-877-416-4271 ex. 1140685 Mon-Fri 7 AM - 4PM PT"
Have a great day,
It will help,
Alin
