App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

App Store Connect Documentation

Posts under App Store Connect tag

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How do apps show in regions where App Store is not available?

I recently launched my app on the App Store and realized people in Ethiopia could not find it on the App Store. According to Apple, Ethiopia is not in the list of regions where App Store is available. Well understood. Now my wonder is, how is it possible that apps still show up on the Ethiopian App Store? How did those developers get theirs to show there and mine doesn’t? People who search for my app get results shown for other apps with simile names. How does that work?
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iPhone only App now requiring iPad Suppor

My app has always been iPad only, however I submitted a new build and created a new version in App Store Connect, and am now being asked for iPad screenshots (which I can't provide) and my app is being rejected due to crashes on iPad (which we do not support). I never changed anything in the build or the new version to add support for iPad and in looking at past version that is current available for sale, I never had to supply iPad screenshots before. The resolution centre has been very unhelpful, saying that my submission needs to remove support for iPad. I never added support for iPad and have no why App Store Connect things I did, and there is seemingly no option to revert this as a setting. Has anyone else run into this?
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by bevtri.
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itunesconnect link not working

After successfully logging in to my developer itunesconnect account I see the icons/links for apps/books/etc. But clicking on the 'apps' icon doesn't load anything. No 404 or anything, just nothing happens.
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How do I let an oversea developer publish apps with my individual developer account?

Hello experts! Sorry if this questions has been asked before. I can't seem to find it with the search funciton (maybe I'm not using the right keywords so I apologize in advance)I hired a developer from another counry who will develop the app, upload and publish it for me under my account. I've paid for an Apple developer membership (99USD) but today I learned that what I have is an individual membership, which apparently has some user permission limit.After adding my developer to my membership on App Store Connect, I thought he will be able to take control but he told me that he doesn't have the permission to create certificates and IDs. After speaking to the developer support, I was told what I mentioned prior. My individual membership will not allow me to give permission to other users to generate certificates and stuff. I was told to migrate my membership to a company membership. However, I do not own a business and I do not wish to register for one since there is a lot to owning a business even for a personal business. Obviously I do not want to share my email and password to a developer oversea that I don't even see face to face.So here's the question, is there really NO way that I can achieve this with an individual developer membership? Is there any way that I can create the necessary certificates and whatever and send or export to my developer oversea? I'm really stuck here and I wish this was made more transparent on the webstie.Thanks for your advice!
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Trends tab in App Store Connect not loading anymore on the Mac version of Safari 13.

Hi there, Recently I updated to Safari 13 on my M1 MacBook Pro on macOS Big Sur 11.6 and since then, I noticed an issue where the Trends tab in App Store Connect doesn't load correctly. I also tested it on my iPhone with iOS 15, and it appeared on there perfectly fine. Anyways, I tried to fix the issue by clearing website data for apple.com, consistently refreshing the tab, logging out and back into Connect, restarting, etc. I even tried to load the mobile version by clicking the Develop menu item in Safari > User Agents > Safari - iOS 14.0 - iPhone, and that appeared blank too. Anyone experiencing this as well? Did you find a fix? Thanks!
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The review of your app is taking longer than Usual

I just purchased a developer account about 10 hours ago and my app is ready so I just launched it at once and about some hours back I got this message from apple. has anyone face any issues like this before and what is the way forward? Should I contact Apple or just be patient The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center. If you would like to inquire about the status of this review, you may file a request via the Apple Developer Contact Us page.
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by Dave556.
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App Review Delays Longer than a week

Have you ever submitted an app in the last 12 months and had it stay In Review longer than 7 days? If so, what was the outcome? a) the app was rejected b) it was approved If rejected, what was the issue? We know apps can be delayed past the stated 48 hour window for 90% of apps. However there is not a lot of details from the community what the results are when apps spend more time in review. Thank you for sharing your experience.
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by RexRay.
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1.9k Views

How to delete an app bundle?

I need to delete permanently an app bundle, or at least remove the apps from it, to be able to delete those apps. How to do it?
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by Daikyouju.
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No longer able to access Certificates, Identifiers & Profiles

Recently I've noticed that my development team is no longer recognized in the Team pop-up button in Xcode.Upon further investigation, I found that I no longer have access to the Certificates, Identifiers & Profiles section in the developer portal. My role is Admin. I have another member on my team who is also an Admin yet still has access to Certificates, Identifiers & Profiles.Does anyone know how I can regain access?https://www.evernote.com/l/AAXfvmC_3eRPLq9-BSUX6DaFN3dwy1_XNxY
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Add a new team for Xcode signing

I have a individual team with my dev account. I have recently got an invite for another team. I accepted the invite and now I need to sign the application and upload for that team. The new team however is not showing up in Xcode as an option and only shows my individual team. How do I get the new team added as an option within Xcode?
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by Zzak0128.
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Cannot Access "My Apps" in iTunes Connect

Hi,I am a member of the support team for an iOS developer in the Netherlands. I work in the US, while other team members work in the home office in the Netherlands. A few months ago, I was given the "Customer Support" role to respond to App Store reviews in iTunes Connect. For months I had no problems accessing the reviews under "My Apps". However, since last weekend when I click "My Apps", it takes me back to the main iTunes Connect menu. My colleague in the US who also has the Customer Support role is having the same problem, while my boss in the Netherlands who the developer account is under has no problems accessing the "My Apps" section. I am running Safari Version 11.0 (13604.1.38.1.6) under macOS High Sierra 10.13 (17A405). I have tried accesing iTunes Connect through Firefox 56.0 (64-bit) and had the same issue. I can confirm that I still have the Customer Support role in iTunes Connect. Apparently the home office has not made any changes on their end. At one point I briefly received the message "403: Forbidden".Could someone please advise what the issue may be and how I can access the "My Apps" section again?I would have contacted iTunes Connect support about this issue. However, all of the "Contact Us" links bring me back to the iTunes Connect menu. Thank you very much,Joe
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App Store Connect don't show build even Xcode can upload successfully.

App Store Connect webpage don't show build even Xcode is really upload success. Yesterday, I use Xcode to upload And it success. Then, today I try to upload the same build it show this I go to App Store Connect webpage and see TestFlight tab for this upload App. Then it show as following I hope my screen capture is helpful to you. I hope Apple's Xcode team and App Store Connect web team can try to find out my upload file. And research why Xcode can up load successfully and webpage don't show anything. The file I upload is Version=1.0.1 with build =2. My App ID is -> 5BX22E226C.com.meshub.fluWebrtcApp And the file I upload is Version=1.0.1 with Build=2. I upload it successfully at June 3rd. (Taipei Time). Thank you very much.
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by gapgap921.
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About submit my app to the App Store Connect

Hi. I need your help. I tried to submit my app to the App Store Connect. I almost submitted there however it was an error. I tried many times. My attachment is here. Please take a look. I did using 'Any iOS Device (arm64)' there. However, why an error again? I am confused. Can you please help me?
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Submit for review - AudioKit branch?

I have my first App ready and crash free (I think!) using AudioKit. While coding it I used the develop branch. I assume I should submit it with the main branch packages? Trouble is I updated my iPad to iOS15 (yesterday) so then had to move onto Xcode 13 and ended up have a lot of broken AudioKit code with the main branch of AudioKit. As well as a couple of issues with the develop branch - which I managed to fix. This is my first App submission so I'd like to get it right - excuse my newbie idiocy. Seems like it may have been a bad idea moving to iOS15 & Xcode 13 right now. Should I go back to 12? Main question though is what 3rd party framework branches should be used in a final App release?
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by Waterboy.
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How can I change app name?

I've tried the various methods listed in the forums, but it doesn't work so I ask a question Here's how I tried:Build Settings Change "Product Name" TARGETS Select app Change "Display Name" Project Navigator Select project name Double-click Change "project name" Rename Mange Scheme Change "Scheme name" info.plist Change "Bundle Display Name" After doing the above 4 methods, Clean Build and install the app on the device. Is there any other way? The app is released on the App store.
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by Swagger21.
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