App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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8k
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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2.9k
Jun ’26
Unable to accept new developer program license agreement
I see a yellow banner on my App Store Connect page with the following message: Apple Developer Program License Agreement Updated The updated Apple Developer Program License Agreement needs to be reviewed. In order to update your existing apps and submit new apps to the App Store, the Account Holder must review and accept the updated agreement by signing in to their account on the Apple Developer website. I am the account owner and I don't see any option to accept the license agreement. I see that the last agreement was signed on 13th December 2021 and it is accepted. I don't see any other agreements anywhere. I am unable to release any apps due to this issue. Does anyone know how to resolve this, please?
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macOS approved, iOS rejected under 4.3(a) - guidance on difference review outcomes
Hello, Our app, Hera Media Player, has received different review outcomes on iOS and macOS. The iOS version, 1.0.2 (3), was rejected under Guideline 4.3(a) on October 16. The macOS version of the same project has since been approved for App Store distribution under the same developer account. We replied in App Store Connect with additional information and the macOS approval, asking for the iOS decision to be reconsidered. Three days have passed since our latest reply without a response. We understand that each platform is reviewed separately. Could someone from App Review help us understand the different outcomes and advise on the next step? App: Hera Media Player iOS submission: 814d35ea-f1ac-40c9-bd34-d32cb662f117 Thank you.
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Apple Developer Program Membership Terminated Despite Transparent Simulation App Disclosures — No Meaningful Response to Appeals
Hello Apple Developer Community, I’m posting here because I have exhausted the available channels to resolve an issue concerning the termination of my Apple Developer Program membership, and I’m struggling to obtain a meaningful response or clarification. After receiving the termination notice, I submitted an appeal and attempted to contact the Apple Developer Support team by phone to understand the decision and explore whether there was any possibility of resolving the issue. Unfortunately, I was told that the matter was not within the team's control. This was extremely disappointing because I was seeking a clear explanation and guidance on what I could do next. Since then, I have been unable to establish meaningful further communication through phone support. I submitted another appeal through the available channel, provided identity verification documents, and explained my application's functionality and disclosures. However, I have still not received a meaningful response addressing the specific concerns I raised. My application is a simulation-based mining app, not an actual cryptocurrency mining service. I have made efforts to disclose its simulation-based nature transparently throughout the app's presentation, including: App metadata and description Promotional text In-app disclosures Supporting documentation submitted during the appeal Despite these efforts, my Developer Program membership was terminated, and I have not received sufficient clarification about the specific issue that remains unresolved or whether the information and documentation I submitted were properly considered. I fully understand that Apple has developer policies and that developers are expected to comply with them. I am not asking Apple to ignore its guidelines. I am asking for a fair opportunity to understand the decision, clarify any remaining concerns, and determine whether any further action is possible. What makes this situation particularly frustrating is that I have invested considerable time, effort, and money into developing and maintaining my applications and participating in the Apple Developer Program. Paying the membership fee while being unable to obtain meaningful clarification or a substantive response to my appeals leaves me feeling that my investment and efforts have not been adequately acknowledged. I am not expecting a guaranteed reinstatement. I am requesting transparency, a meaningful explanation, and clarity on whether my case has received a proper review. I would appreciate guidance on the following questions: Is there any official escalation channel available when a developer has exhausted the usual appeal and support channels? Can Apple clarify whether the simulation-based nature of an app, when disclosed in its metadata, promotional text, in-app content, and supporting documentation, is sufficient to address the relevant policy concerns? I understand that compliance depends on the complete app and applicable guidelines. Is there any further review process available after an appeal has been rejected or has gone unanswered? If a membership termination decision is final, is there a way to obtain a clear explanation of the specific policy concerns that led to it? I am sharing this experience publicly because I genuinely want to understand what happened and whether any legitimate path forward remains. I have tried to resolve this through the official channels before bringing the matter to the community. I may also share my experience on Reddit so that other developers facing similar situations can learn from it. My intention is to raise awareness about the difficulty of obtaining meaningful communication during a serious account-related dispute, not to attack individual support representatives. If anyone from Apple or anyone who has experienced a similar situation can offer factual guidance about the available options, I would sincerely appreciate it. Thank you for taking the time to read my post.
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Old bank account stuck on "Processing" for over a year, so I can't complete the Paid Apps Agreement
Hi all, I'm hoping someone from Apple can help. I've tried the usual routes and haven't had a reply. The problem In App Store Connect, under Business (Agreements, Tax and Banking), my old bank account has shown as "Processing" for over a year. I've since closed that account, so it will never finish processing. While it's stuck, I can't complete the Paid Apps Agreement. That means my in-app purchases won't load in sandbox testing and can't go on sale. My app is otherwise ready to release, so this is now the only thing holding it up. What I've tried 15 October: emailed Developer Support asking for the old bank account to be removed. No reply. Emailed again since then. Still no reply. Sent a separate request to update my address. No reply yet. What I need The old "Processing" bank account removed or cancelled My address updated, as per my separate request Then I can add my current bank account and complete the Paid Apps Agreement Has anyone else had a stuck "Processing" bank account cleared? If so, how did you get it done? And is there a better way to reach the right team than the contact form? If anyone from Apple can look into this, I'm happy to send account details privately. Thanks very much, Tom
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W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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DSA Trader Verification stuck "In Review" since 11 August 2026 - app blocked in all 27 EU countries
Hello, my app "YOGO Loops" (Apple ID: 6799279746) has been approved and is "Ready for Distribution", but it is unavailable in all 27 EU countries. App Store Connect > Business > Compliance shows: Digital Services Act | 27 countries or regions | Last Updated: 11 Aug 2026 | Status: In Review Pricing and Availability shows "Trader status not provided" / "Cannot sell" for all EU territories. Everything else is Active: Tax forms (W-8BEN): Active Administrative Cooperation Directive (7th amendment): Enabled Trader information (address, phone, email): submitted I am an individual developer based in Germany, so my main market is completely blocked. Apple states a review time of about 5 business days, I am now at day 38. I have already filed a support request with Apple. Has anyone had a DSA verification unstuck after a delay like this? Is there an escalation path beyond the standard support form? Thank you.
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App approved but EU distribution blocked – DSA compliance stuck “In Review”
Hello, My app “DeepTone” has been fully approved and is marked as Ready for Distribution in App Store Connect. However, the app is not available in EU countries due to Digital Services Act (DSA) compliance still showing “In Review”. details: DSA verification was submitted and confirmed as completed by Apple Developer Support (case ID available). App Review has already approved the app. The app is currently live in non-EU regions but blocked in the EU. App Store Connect still shows: Digital Services Act (DSA) compliance – In Review Encryption Self-Declaration (France) – In Review This appears to be a backend compliance status issue rather than an app review issue. Has anyone experienced a similar situation where DSA compliance remained “In Review” after approval? Is there a known escalation path or expected resolution timeframe for this? Thank you for any guidance.
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iOS submission stuck in Waiting for Review for over 48 hours after a What's New-only resubmission
Hello App Review team, Our iOS app Ohripa (version 1.5, build 25166424) has been in "Waiting for Review" since October 21, 2026 at 9:44 AM (Taiwan time, UTC+8), which is now more than 48 hours. Submission ID: 72c92e5e-3eb8-4cd7-92f2-032e093d6097 The previous submission of version 1.5 was rejected under Guideline 1.1 because of wording in the What's New text. We revised only the What's New text and resubmitted the same build (25166424). We have not received any message since resubmitting, and the Reply to App Review option is no longer available in App Store Connect while the submission is waiting. Could you check whether anything is needed from us to move this submission forward? We are happy to provide any additional information. Thank you.
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DSA trader status stuck "In Review" since 13 October – app unavailable in its only market
My trader information under the EU Digital Services Act has been "In Review" since 13 October 2026. Since then my app has not been available in Germany, which is its only storefront. Pricing and Availability shows "Trader contact information missing". In App Store Connect I cannot edit, resubmit or view any details. What I have tried: Developer Support on 16 October 2026 (Distribution > Other Distribution Questions): no reply yet (case ID: 102998226596) Developer Support on 21 October 2026 (Reports and Payments > Paid Agreement Setup) Checked my inbox, including spam: no request for documents or verification codes App: Bowlification, Apple ID 6814083192 This looks like the same issue as https://developer.apple.com/forums/thread/848065. Is there anything I can do on my side, or could someone from the App Store Connect team take a look? Thank you.
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App Review Pending for More Than 48 Hours – Backed: Warranty & Claim Kit
Hello Apple Developer Community, I submitted my iOS app, Backed: Warranty & Claim Kit, for App Review and received Apple's confirmation email stating that the app had been received for review. The email mentions that over 90% of apps are reviewed within 48 hours. However, it has now been more than 48 hours, and my app's status is still showing “Waiting for Review” in App Store Connect. I understand that review times can vary depending on several factors, but I would appreciate some guidance from developers who have experienced a similar delay. Has anyone recently experienced a review delay beyond 48 hours? Is it normal for an app to remain in “Waiting for Review” status for several days? At what point should I contact Apple Developer Support? App details: App name: Backed: Warranty & Claim Kit Platform: iOS Current status: Waiting for Review Time elapsed: More than 48 hours I would appreciate any advice or insights from developers who have experienced this situation. Thank you!
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3h
First app stuck in Waiting for Review since October 13, expedite approved
Hello, Our first app, Gaft (Apple ID 6798040496), version 1.0, was submitted for review on October 13, 2026 together with its first in-app purchases (two auto-renewable subscriptions and one consumable). It is still in Waiting for Review. An expedited review was approved on October 19, and we contacted Developer Support on October 20 (case 103002520980), but there is no reply and no change in status yet. Is anything needed from our side? Thank you for your help.
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3h
Unexpected iPad and Apple Watch screenshot tabs appearing in App Store Connect
When submitting a new version of our iOS app in 1st Oct, we noticed that iPad and Apple Watch tabs appeared in the “Previews and Screenshots” section alongside the iPhone tab. These tabs did not appear during our previous version submissions. Our app is intended for iPhone, and we do not need iPad or Apple Watch screenshot sections. We have not intentionally added support for these devices, and our submission process has remained the same. Here is a screenshot showing the tabs meanwhile our build metadata only support iphone in device family We would appreciate clarification on three points: 1. Why did this happen? Is it caused by a change in App Store Connect, something in our uploaded build, or another setting? 2. What impact does this have when submitting an app? If we submit with these tabs present but leave their screenshot sections empty, could this affect approval, supported-device listings, or distribution? 3. How can we prevent this in future submissions? Are there specific project or App Store Connect settings we should check or change?
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4.3(b) appeal filed Oct 9, no reply: how is "meaningfully different" judged?
I am asking two things: whether the App Review Board has my appeal, and how one sentence in the decision should be read against the guideline. I am not asking for an exception. I will follow the Board's decision. App: BeetMeet (Korea only, 19+), Apple ID 6819720059. Rejected Oct 8, 2026 under 4.3(a) and 4.3(b). I replied in App Store Connect the same day and filed an appeal through the App Review Board form on Oct 9. The form showed no case number, so I have no way to check its status except to ask here. No reply as of Oct 23. 4.3(a) is resolved. It came from an earlier record of the same app that still had a storefront. I removed every storefront from that record on Oct 8 and will not resubmit it. 4.3(b) is the question. The guideline says dating apps "are well established on the App Store and we will not accept new submissions unless they offer a meaningfully different or improved experience." The decision says the app "may include features or characteristics that distinguish it. However, there are already enough of these apps on the App Store." Read side by side, the decision allows that the app may be distinguishable and then declines on the size of the category. The guideline makes the category's size the reason for the test, not its result. If I am reading this wrong, I would like to know how it should be read, so that I can act on the actual standard instead of guessing at it. What I asked App Review to evaluate, in the demo account listed in App Review Information, takes about five minutes: a. Home > "Another me" > Report. The user's own model, built from a 91-item assessment and 13 guided conversations. Matching cannot start before this model exists. b. Situation cards. The user answers 10 relationship situations first, then grades how their own model answered each one. c. Match card. At most one person, shown only when 1,000 simulated encounters and seven staged conversations score 90% or higher. The full simulated conversation and an eleven-axis score breakdown are one tap away. If no one reaches 90%, the screen says so. There is no browsing, feed, swipe, or list anywhere in the app. d. Chat. Seven days, photos blurred until the last day, revealed only if both people consent. The three screenshots attached to the decision show the match tab, the chat tab, and the match card. Screens a and b, and the transcript and breakdown under c, are not among them. My reply in App Store Connect asked which features duplicate what is widely available and whether a and b were evaluated. The reply did not name a feature or answer either question. Two requests: Confirm whether the Oct 9 appeal is in the Board's queue. If the Board finds the difference not meaningful, say which of a, b, or c is widely available. One sentence is enough. I will build on it or stop. I agree this is a dating app. I am asking only that the guideline's own test be applied to the screens where the difference lives.
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Alternative App Marketplace setup issues — 409 on alternativeDistributionKeys, Invalid entitlement on upload, missing Notarization review
We are developing an Alternative App Marketplace and are in the process of setting up distribution through App Store Connect. For reference: - Team ID: [G2547U6TXN] - Primary Bundle ID: [com.gameloot.ios] - Alternative App Marketplace status: Assigned We have added the "Alternative App Marketplace" capability to our referenced Capabilities, and our Alternative App Marketplace is already in the Assigned state. However, when we use Xcode's Distribute App to upload to App Store Connect, we get an Invalid entitlement error, asking us to remove com.apple.developer.marketplace.app-installation. (See the attached screenshot.) We would like to confirm how to upload our third-party marketplace app to App Store Connect via Xcode. When we upload a public key through the App Store Connect API endpoint https://api.appstoreconnect.apple.com/v1/alternativeDistributionKeys using an Account Holder role, we receive error code 409: "Provider doesn't have marketplace apps."
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3h
App Review Stuck at "Waiting for Review" for Over 3 Weeks Despite Multiple Support Tickets
CalPot App Review Delayed for Over 3 Weeks Despite Multiple Resubmissions and Support Tickets Hi Apple Developer Community, We're experiencing an unusually long delay with our app submission and would appreciate guidance from Apple or other developers who have experienced something similar. Here is the timeline: Initial submission: We submitted our app for review and received feedback identifying an issue within approximately 24–48 hours. Issue resolved: We corrected the reported issue and promptly resubmitted the app. Second review: The submission remained in "waiting for review" for at least two weeks without progressing. Support requests: During this period, we submitted at least three support tickets seeking assistance. Submission cancelled: After the extended delay and unsuccessful attempts to resolve the situation through support, we cancelled the existing submission and submitted it again. Current status: Another week has passed, and the app remains stuck at "Waiting for Review" with no further updates or requests for information. Our concern: We understand that some apps require additional review time. However, the initial review identified an issue within 48 hours, while subsequent submissions have remained pending for weeks despite the issue being corrected. Apple also confirms that "Waiting for Review" means the review has not yet started. Our questions: Is it normal for an app to remain in the review process for this long after an initial issue has been resolved? Could cancelling and resubmitting have caused further delays or restarted the review queue? Is there a way to determine whether our submission is being actively processed or is blocked by an issue that isn't visible in App Store Connect? What is the appropriate escalation process when multiple support tickets have already been submitted without resolving the situation? We would sincerely appreciate any assistance from an Apple representative or developers who have encountered this issue. Thank you in advance.
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Urgent App Review Escalation: Time-Critical Government-Funded Public Event, 7 November
Hello Apple App Review Team, I'm seeking urgent assistance with Carrying The Fire (Apple ID: 6820179361), submitted on 9 October 2026, which has now remained in "Waiting for Review" for over eight days, without progressing to active review. An expedited app review request was also submitted. The app is an essential component of a major government-funded public arts event on 7 November 2026 in Albany, Western Australia, involving approximately 2,000 community participants. The event is presented by FORM as part of Albany 2026, with support from the Australian Government's Festivals Australia program and Lotterywest. The performance depends on participants downloading and preparing the app well in advance. Our planned distribution period is already underway, and the continued delay is directly affecting participant preparations and putting the event at risk. The Android version has already been approved and published on Google Play, but iOS participants are currently unable to download or prepare the app, creating an increasingly concerning issue as the event approaches. We have submitted a formal expedited-review request and contacted Apple Developer Support twice (Case ID: 102994798591), but have received no response. Given the fixed event deadline and the significant number of participants affected, could an Apple App Review representative please urgently investigate our submission and escalate it to the appropriate team? Official event information: https://www.albany2026.com.au/events/carrying-the-fire Any help here would be truly appreciated. Thank you for your assistance.
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Unable to Access Contact Us Page to Submit Developer Account Reinstatement Petition
Hello Apple Developer Support and Community, My Apple Developer Program membership has been formally terminated, and I was instructed by Apple to submit a petition through the “Re-instate a Terminated Developer Program Membership” form. Unfortunately, I have been unable to access the Contact Us page required to submit this petition. Whenever I click “Contact Support,” the browser redirects me to: https://developer.apple.com/register/agree/?path=%2Fcontact%2F The page remains completely blank and continues loading indefinitely. The Contact Us form never appears, so I cannot submit my reinstatement request or open a support case through the website. I have already tried multiple browsers, private/incognito browsing, and different networks, but the problem persists. I have attached a screenshot showing the page stuck loading. My previous appeal reference is APL546734. Apple has informed me that I may petition for reinstatement after formal termination, and I have prepared a reinstatement request explaining the corrective changes I have made to my applications. I am not trying to bypass Apple's review process. I simply want to access the correct form and submit my petition through the official process. Could Apple Developer Support please help me with one of the following? Restore access to the Contact Us page or the reinstatement form. Provide an alternative official method to submit my reinstatement petition. Advise me how to open a Developer Support case when the Contact Us page itself does not load. I would sincerely appreciate any assistance, as I want to ensure I can submit my request for consideration. Thank you for your time and help.
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Repeated App Review Delays – No Response Despite Multiple Support Requests
Hello everyone, I am an independent developer of Bolzplatz – Soccer GM (App ID: 6747684577), and I am hoping someone from Apple's App Review team might be able to help me. Unfortunately, I have been experiencing recurring and unusually long App Review delays over the past several weeks. During a previous submission, I had to wait more than three weeks for a review, despite receiving confirmation that my expedited review request had been approved. Multiple attempts to contact Developer Support did not resolve the situation. Now I am facing similar difficulties again. Since October 16, 2026, I have been trying to get another update reviewed. Concerned about another prolonged delay, I submitted two replacement builds, hoping to avoid a possible issue with the review process. I understand that replacing a build may reset the review queue. However, my previous experience has left me genuinely concerned that something might not be working correctly. What makes the situation especially frustrating is the lack of communication. I have contacted Apple Developer Support several times, including messages on October 19 and 20, and submitted another support request on October 22. Unfortunately, I have not received a substantive response. I also submitted formal complaints on September 29 and October 21 regarding these recurring issues. As an independent developer, I continuously invest considerable time and resources into improving my game, fixing bugs, and providing new features for my players. I fully respect Apple's review process and understand the importance of thorough app reviews. However, repeated delays without meaningful communication make it extremely difficult to plan updates and support my players. My main concern is whether there might be an underlying technical or administrative issue affecting my application's review process. Could someone from the Apple App Review team please help investigate this situation or advise me on how to get it properly escalated? I would sincerely appreciate any assistance or guidance. Thank you very much for your time! Kind regards,Felix DämmrichDeveloper – Bolzplatz – Soccer GM
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App Review Delayed Again After Addressing All Rejection Issues — Waiting for Review for 7+ Days
Hi everyone, I'm looking for advice from developers who have experienced prolonged App Review delays, and hopefully some help from someone at Apple who can look into this situation. My app, Parozo: Restaurant POS & KOT (iOS version 1.0.0), was initially reviewed by Apple, and I received feedback regarding several guidelines: Guidelines 2.3.10 and 2.3.3: App Store screenshots and accurate representation of the app. Guideline 3.1.1: In-app purchases and business subscription functionality. Guideline 4.5.4: Push notification permissions. I carefully reviewed Apple's feedback and made the requested changes. I replaced the screenshots with actual iOS app screenshots, made push notifications optional, and removed plan, pricing, registration, and renewal screens and purchase links from the iOS app to address the subscription-related concerns. I then submitted the updated build 1.0.0 (7) for review on October 16, 2026. However, the submission is still showing “Waiting for Review,” and more than seven days have now passed without the new review process starting or any further communication. I've also contacted Apple Developer Support multiple times regarding these delays. Unfortunately, I haven't received a meaningful response to my previous requests. I submitted another support request yesterday, but the issue remains unresolved. My latest App Review support case is 103003613618. I completely understand that app reviews take time and that Apple must carefully evaluate every submission. I'm not asking for the review guidelines to be bypassed or for special treatment. I have addressed the issues identified in the previous review and simply want to understand why the corrected submission is still waiting and whether any further action is needed from my side. As an independent developer, these repeated delays and the lack of communication make it difficult to plan a product launch, particularly after spending time addressing the feedback provided by App Review. Has anyone experienced a similar situation after fixing all the issues identified by Apple? Did your resubmission eventually move into review, and is there an effective way to get a status update when repeated support requests receive no response? I'd especially appreciate guidance from anyone who has successfully escalated a similar case, or from an Apple representative who can direct me to the appropriate team. Thank you for your time and help.
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Pending Termination Notice (Section 3.2(f)) received on 24 September, with no response to our appeal or follow-ups for 28 days
Hello everyone, On 24 September, our developer account received a Pending Termination Notice citing Section 3.2(f). We appealed immediately and have followed up repeatedly since. It has now been 28 days, and we have not received a single response, not even an acknowledgement. I’m posting here because we have run out of other options, and because I want to ask a plain question: who at Apple is responsible for this? What the notice told us, and what it didn’t The notice quotes a clause from the agreement. It does not say which of our apps is involved, what exactly was found, or what we are expected to fix. We can only guess at what Apple’s review found. Our best guess is this. We built a white-labelled version of our product for a client and hosted it on our developer account, because the client’s own developer account was still waiting on DUNS approval. We always planned to move it to the client’s account as soon as theirs was ready. If that is the issue, we are willing to transfer the app right away and make any other changes needed. But we can’t tell whether that is the issue, or whether there is something else we haven’t even thought of. Without an explanation, we can’t fix anything. What 28 days of silence has cost us Our entire team is at a standstill, because we can’t plan releases, updates or new work while the account’s future is uncertain. Our client is waiting, and so are our users. For a small company, every week of this puts salaries, contracts and relationships at risk. What we are asking Apple for A response to our appeal, from a person, with a clear owner for this case. A specific explanation of the finding, meaning which app and which part of the clause, not only the clause text. A fair, reasonable window to fix the issue, including moving the client’s app to their own account, before any termination is considered. A timeline, so we can tell our team and clients what to expect. Apple sets the rules for its platform, and we accept that. But the people who build on that platform put years of work and a lot of passion into their products. A process that threatens to end a business and then goes silent, with no explanation and nobody taking responsibility, is hard to defend as fair. If an action carries consequences this serious, someone should own the decision and be able to explain it. If any Apple representative reads this, or if anyone in the community has been through the same situation and found a way forward, we would be grateful to hear from you. Thank you.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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8k
Activity
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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2.9k
Activity
Jun ’26
Unable to accept new developer program license agreement
I see a yellow banner on my App Store Connect page with the following message: Apple Developer Program License Agreement Updated The updated Apple Developer Program License Agreement needs to be reviewed. In order to update your existing apps and submit new apps to the App Store, the Account Holder must review and accept the updated agreement by signing in to their account on the Apple Developer website. I am the account owner and I don't see any option to accept the license agreement. I see that the last agreement was signed on 13th December 2021 and it is accepted. I don't see any other agreements anywhere. I am unable to release any apps due to this issue. Does anyone know how to resolve this, please?
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3
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1.1k
Activity
28m
macOS approved, iOS rejected under 4.3(a) - guidance on difference review outcomes
Hello, Our app, Hera Media Player, has received different review outcomes on iOS and macOS. The iOS version, 1.0.2 (3), was rejected under Guideline 4.3(a) on October 16. The macOS version of the same project has since been approved for App Store distribution under the same developer account. We replied in App Store Connect with additional information and the macOS approval, asking for the iOS decision to be reconsidered. Three days have passed since our latest reply without a response. We understand that each platform is reviewed separately. Could someone from App Review help us understand the different outcomes and advise on the next step? App: Hera Media Player iOS submission: 814d35ea-f1ac-40c9-bd34-d32cb662f117 Thank you.
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78
Activity
1h
Apple Developer Program Membership Terminated Despite Transparent Simulation App Disclosures — No Meaningful Response to Appeals
Hello Apple Developer Community, I’m posting here because I have exhausted the available channels to resolve an issue concerning the termination of my Apple Developer Program membership, and I’m struggling to obtain a meaningful response or clarification. After receiving the termination notice, I submitted an appeal and attempted to contact the Apple Developer Support team by phone to understand the decision and explore whether there was any possibility of resolving the issue. Unfortunately, I was told that the matter was not within the team's control. This was extremely disappointing because I was seeking a clear explanation and guidance on what I could do next. Since then, I have been unable to establish meaningful further communication through phone support. I submitted another appeal through the available channel, provided identity verification documents, and explained my application's functionality and disclosures. However, I have still not received a meaningful response addressing the specific concerns I raised. My application is a simulation-based mining app, not an actual cryptocurrency mining service. I have made efforts to disclose its simulation-based nature transparently throughout the app's presentation, including: App metadata and description Promotional text In-app disclosures Supporting documentation submitted during the appeal Despite these efforts, my Developer Program membership was terminated, and I have not received sufficient clarification about the specific issue that remains unresolved or whether the information and documentation I submitted were properly considered. I fully understand that Apple has developer policies and that developers are expected to comply with them. I am not asking Apple to ignore its guidelines. I am asking for a fair opportunity to understand the decision, clarify any remaining concerns, and determine whether any further action is possible. What makes this situation particularly frustrating is that I have invested considerable time, effort, and money into developing and maintaining my applications and participating in the Apple Developer Program. Paying the membership fee while being unable to obtain meaningful clarification or a substantive response to my appeals leaves me feeling that my investment and efforts have not been adequately acknowledged. I am not expecting a guaranteed reinstatement. I am requesting transparency, a meaningful explanation, and clarity on whether my case has received a proper review. I would appreciate guidance on the following questions: Is there any official escalation channel available when a developer has exhausted the usual appeal and support channels? Can Apple clarify whether the simulation-based nature of an app, when disclosed in its metadata, promotional text, in-app content, and supporting documentation, is sufficient to address the relevant policy concerns? I understand that compliance depends on the complete app and applicable guidelines. Is there any further review process available after an appeal has been rejected or has gone unanswered? If a membership termination decision is final, is there a way to obtain a clear explanation of the specific policy concerns that led to it? I am sharing this experience publicly because I genuinely want to understand what happened and whether any legitimate path forward remains. I have tried to resolve this through the official channels before bringing the matter to the community. I may also share my experience on Reddit so that other developers facing similar situations can learn from it. My intention is to raise awareness about the difficulty of obtaining meaningful communication during a serious account-related dispute, not to attack individual support representatives. If anyone from Apple or anyone who has experienced a similar situation can offer factual guidance about the available options, I would sincerely appreciate it. Thank you for taking the time to read my post.
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5
Activity
1h
Old bank account stuck on "Processing" for over a year, so I can't complete the Paid Apps Agreement
Hi all, I'm hoping someone from Apple can help. I've tried the usual routes and haven't had a reply. The problem In App Store Connect, under Business (Agreements, Tax and Banking), my old bank account has shown as "Processing" for over a year. I've since closed that account, so it will never finish processing. While it's stuck, I can't complete the Paid Apps Agreement. That means my in-app purchases won't load in sandbox testing and can't go on sale. My app is otherwise ready to release, so this is now the only thing holding it up. What I've tried 15 October: emailed Developer Support asking for the old bank account to be removed. No reply. Emailed again since then. Still no reply. Sent a separate request to update my address. No reply yet. What I need The old "Processing" bank account removed or cancelled My address updated, as per my separate request Then I can add my current bank account and complete the Paid Apps Agreement Has anyone else had a stuck "Processing" bank account cleared? If so, how did you get it done? And is there a better way to reach the right team than the contact form? If anyone from Apple can look into this, I'm happy to send account details privately. Thanks very much, Tom
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Activity
1h
W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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22
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Activity
3h
DSA Trader Verification stuck "In Review" since 11 August 2026 - app blocked in all 27 EU countries
Hello, my app "YOGO Loops" (Apple ID: 6799279746) has been approved and is "Ready for Distribution", but it is unavailable in all 27 EU countries. App Store Connect > Business > Compliance shows: Digital Services Act | 27 countries or regions | Last Updated: 11 Aug 2026 | Status: In Review Pricing and Availability shows "Trader status not provided" / "Cannot sell" for all EU territories. Everything else is Active: Tax forms (W-8BEN): Active Administrative Cooperation Directive (7th amendment): Enabled Trader information (address, phone, email): submitted I am an individual developer based in Germany, so my main market is completely blocked. Apple states a review time of about 5 business days, I am now at day 38. I have already filed a support request with Apple. Has anyone had a DSA verification unstuck after a delay like this? Is there an escalation path beyond the standard support form? Thank you.
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153
Activity
3h
App approved but EU distribution blocked – DSA compliance stuck “In Review”
Hello, My app “DeepTone” has been fully approved and is marked as Ready for Distribution in App Store Connect. However, the app is not available in EU countries due to Digital Services Act (DSA) compliance still showing “In Review”. details: DSA verification was submitted and confirmed as completed by Apple Developer Support (case ID available). App Review has already approved the app. The app is currently live in non-EU regions but blocked in the EU. App Store Connect still shows: Digital Services Act (DSA) compliance – In Review Encryption Self-Declaration (France) – In Review This appears to be a backend compliance status issue rather than an app review issue. Has anyone experienced a similar situation where DSA compliance remained “In Review” after approval? Is there a known escalation path or expected resolution timeframe for this? Thank you for any guidance.
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3
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346
Activity
3h
iOS submission stuck in Waiting for Review for over 48 hours after a What's New-only resubmission
Hello App Review team, Our iOS app Ohripa (version 1.5, build 25166424) has been in "Waiting for Review" since October 21, 2026 at 9:44 AM (Taiwan time, UTC+8), which is now more than 48 hours. Submission ID: 72c92e5e-3eb8-4cd7-92f2-032e093d6097 The previous submission of version 1.5 was rejected under Guideline 1.1 because of wording in the What's New text. We revised only the What's New text and resubmitted the same build (25166424). We have not received any message since resubmitting, and the Reply to App Review option is no longer available in App Store Connect while the submission is waiting. Could you check whether anything is needed from us to move this submission forward? We are happy to provide any additional information. Thank you.
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13
Activity
3h
DSA trader status stuck "In Review" since 13 October – app unavailable in its only market
My trader information under the EU Digital Services Act has been "In Review" since 13 October 2026. Since then my app has not been available in Germany, which is its only storefront. Pricing and Availability shows "Trader contact information missing". In App Store Connect I cannot edit, resubmit or view any details. What I have tried: Developer Support on 16 October 2026 (Distribution > Other Distribution Questions): no reply yet (case ID: 102998226596) Developer Support on 21 October 2026 (Reports and Payments > Paid Agreement Setup) Checked my inbox, including spam: no request for documents or verification codes App: Bowlification, Apple ID 6814083192 This looks like the same issue as https://developer.apple.com/forums/thread/848065. Is there anything I can do on my side, or could someone from the App Store Connect team take a look? Thank you.
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4
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135
Activity
3h
App Review Pending for More Than 48 Hours – Backed: Warranty & Claim Kit
Hello Apple Developer Community, I submitted my iOS app, Backed: Warranty & Claim Kit, for App Review and received Apple's confirmation email stating that the app had been received for review. The email mentions that over 90% of apps are reviewed within 48 hours. However, it has now been more than 48 hours, and my app's status is still showing “Waiting for Review” in App Store Connect. I understand that review times can vary depending on several factors, but I would appreciate some guidance from developers who have experienced a similar delay. Has anyone recently experienced a review delay beyond 48 hours? Is it normal for an app to remain in “Waiting for Review” status for several days? At what point should I contact Apple Developer Support? App details: App name: Backed: Warranty & Claim Kit Platform: iOS Current status: Waiting for Review Time elapsed: More than 48 hours I would appreciate any advice or insights from developers who have experienced this situation. Thank you!
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11
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3h
First app stuck in Waiting for Review since October 13, expedite approved
Hello, Our first app, Gaft (Apple ID 6798040496), version 1.0, was submitted for review on October 13, 2026 together with its first in-app purchases (two auto-renewable subscriptions and one consumable). It is still in Waiting for Review. An expedited review was approved on October 19, and we contacted Developer Support on October 20 (case 103002520980), but there is no reply and no change in status yet. Is anything needed from our side? Thank you for your help.
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6
Activity
3h
Unexpected iPad and Apple Watch screenshot tabs appearing in App Store Connect
When submitting a new version of our iOS app in 1st Oct, we noticed that iPad and Apple Watch tabs appeared in the “Previews and Screenshots” section alongside the iPhone tab. These tabs did not appear during our previous version submissions. Our app is intended for iPhone, and we do not need iPad or Apple Watch screenshot sections. We have not intentionally added support for these devices, and our submission process has remained the same. Here is a screenshot showing the tabs meanwhile our build metadata only support iphone in device family We would appreciate clarification on three points: 1. Why did this happen? Is it caused by a change in App Store Connect, something in our uploaded build, or another setting? 2. What impact does this have when submitting an app? If we submit with these tabs present but leave their screenshot sections empty, could this affect approval, supported-device listings, or distribution? 3. How can we prevent this in future submissions? Are there specific project or App Store Connect settings we should check or change?
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86
Activity
3h
4.3(b) appeal filed Oct 9, no reply: how is "meaningfully different" judged?
I am asking two things: whether the App Review Board has my appeal, and how one sentence in the decision should be read against the guideline. I am not asking for an exception. I will follow the Board's decision. App: BeetMeet (Korea only, 19+), Apple ID 6819720059. Rejected Oct 8, 2026 under 4.3(a) and 4.3(b). I replied in App Store Connect the same day and filed an appeal through the App Review Board form on Oct 9. The form showed no case number, so I have no way to check its status except to ask here. No reply as of Oct 23. 4.3(a) is resolved. It came from an earlier record of the same app that still had a storefront. I removed every storefront from that record on Oct 8 and will not resubmit it. 4.3(b) is the question. The guideline says dating apps "are well established on the App Store and we will not accept new submissions unless they offer a meaningfully different or improved experience." The decision says the app "may include features or characteristics that distinguish it. However, there are already enough of these apps on the App Store." Read side by side, the decision allows that the app may be distinguishable and then declines on the size of the category. The guideline makes the category's size the reason for the test, not its result. If I am reading this wrong, I would like to know how it should be read, so that I can act on the actual standard instead of guessing at it. What I asked App Review to evaluate, in the demo account listed in App Review Information, takes about five minutes: a. Home > "Another me" > Report. The user's own model, built from a 91-item assessment and 13 guided conversations. Matching cannot start before this model exists. b. Situation cards. The user answers 10 relationship situations first, then grades how their own model answered each one. c. Match card. At most one person, shown only when 1,000 simulated encounters and seven staged conversations score 90% or higher. The full simulated conversation and an eleven-axis score breakdown are one tap away. If no one reaches 90%, the screen says so. There is no browsing, feed, swipe, or list anywhere in the app. d. Chat. Seven days, photos blurred until the last day, revealed only if both people consent. The three screenshots attached to the decision show the match tab, the chat tab, and the match card. Screens a and b, and the transcript and breakdown under c, are not among them. My reply in App Store Connect asked which features duplicate what is widely available and whether a and b were evaluated. The reply did not name a feature or answer either question. Two requests: Confirm whether the Oct 9 appeal is in the Board's queue. If the Board finds the difference not meaningful, say which of a, b, or c is widely available. One sentence is enough. I will build on it or stop. I agree this is a dating app. I am asking only that the guideline's own test be applied to the screens where the difference lives.
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Activity
3h
Alternative App Marketplace setup issues — 409 on alternativeDistributionKeys, Invalid entitlement on upload, missing Notarization review
We are developing an Alternative App Marketplace and are in the process of setting up distribution through App Store Connect. For reference: - Team ID: [G2547U6TXN] - Primary Bundle ID: [com.gameloot.ios] - Alternative App Marketplace status: Assigned We have added the "Alternative App Marketplace" capability to our referenced Capabilities, and our Alternative App Marketplace is already in the Assigned state. However, when we use Xcode's Distribute App to upload to App Store Connect, we get an Invalid entitlement error, asking us to remove com.apple.developer.marketplace.app-installation. (See the attached screenshot.) We would like to confirm how to upload our third-party marketplace app to App Store Connect via Xcode. When we upload a public key through the App Store Connect API endpoint https://api.appstoreconnect.apple.com/v1/alternativeDistributionKeys using an Account Holder role, we receive error code 409: "Provider doesn't have marketplace apps."
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53
Activity
3h
App Review Stuck at "Waiting for Review" for Over 3 Weeks Despite Multiple Support Tickets
CalPot App Review Delayed for Over 3 Weeks Despite Multiple Resubmissions and Support Tickets Hi Apple Developer Community, We're experiencing an unusually long delay with our app submission and would appreciate guidance from Apple or other developers who have experienced something similar. Here is the timeline: Initial submission: We submitted our app for review and received feedback identifying an issue within approximately 24–48 hours. Issue resolved: We corrected the reported issue and promptly resubmitted the app. Second review: The submission remained in "waiting for review" for at least two weeks without progressing. Support requests: During this period, we submitted at least three support tickets seeking assistance. Submission cancelled: After the extended delay and unsuccessful attempts to resolve the situation through support, we cancelled the existing submission and submitted it again. Current status: Another week has passed, and the app remains stuck at "Waiting for Review" with no further updates or requests for information. Our concern: We understand that some apps require additional review time. However, the initial review identified an issue within 48 hours, while subsequent submissions have remained pending for weeks despite the issue being corrected. Apple also confirms that "Waiting for Review" means the review has not yet started. Our questions: Is it normal for an app to remain in the review process for this long after an initial issue has been resolved? Could cancelling and resubmitting have caused further delays or restarted the review queue? Is there a way to determine whether our submission is being actively processed or is blocked by an issue that isn't visible in App Store Connect? What is the appropriate escalation process when multiple support tickets have already been submitted without resolving the situation? We would sincerely appreciate any assistance from an Apple representative or developers who have encountered this issue. Thank you in advance.
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12
Activity
3h
Urgent App Review Escalation: Time-Critical Government-Funded Public Event, 7 November
Hello Apple App Review Team, I'm seeking urgent assistance with Carrying The Fire (Apple ID: 6820179361), submitted on 9 October 2026, which has now remained in "Waiting for Review" for over eight days, without progressing to active review. An expedited app review request was also submitted. The app is an essential component of a major government-funded public arts event on 7 November 2026 in Albany, Western Australia, involving approximately 2,000 community participants. The event is presented by FORM as part of Albany 2026, with support from the Australian Government's Festivals Australia program and Lotterywest. The performance depends on participants downloading and preparing the app well in advance. Our planned distribution period is already underway, and the continued delay is directly affecting participant preparations and putting the event at risk. The Android version has already been approved and published on Google Play, but iOS participants are currently unable to download or prepare the app, creating an increasingly concerning issue as the event approaches. We have submitted a formal expedited-review request and contacted Apple Developer Support twice (Case ID: 102994798591), but have received no response. Given the fixed event deadline and the significant number of participants affected, could an Apple App Review representative please urgently investigate our submission and escalate it to the appropriate team? Official event information: https://www.albany2026.com.au/events/carrying-the-fire Any help here would be truly appreciated. Thank you for your assistance.
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6
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254
Activity
3h
Unable to Access Contact Us Page to Submit Developer Account Reinstatement Petition
Hello Apple Developer Support and Community, My Apple Developer Program membership has been formally terminated, and I was instructed by Apple to submit a petition through the “Re-instate a Terminated Developer Program Membership” form. Unfortunately, I have been unable to access the Contact Us page required to submit this petition. Whenever I click “Contact Support,” the browser redirects me to: https://developer.apple.com/register/agree/?path=%2Fcontact%2F The page remains completely blank and continues loading indefinitely. The Contact Us form never appears, so I cannot submit my reinstatement request or open a support case through the website. I have already tried multiple browsers, private/incognito browsing, and different networks, but the problem persists. I have attached a screenshot showing the page stuck loading. My previous appeal reference is APL546734. Apple has informed me that I may petition for reinstatement after formal termination, and I have prepared a reinstatement request explaining the corrective changes I have made to my applications. I am not trying to bypass Apple's review process. I simply want to access the correct form and submit my petition through the official process. Could Apple Developer Support please help me with one of the following? Restore access to the Contact Us page or the reinstatement form. Provide an alternative official method to submit my reinstatement petition. Advise me how to open a Developer Support case when the Contact Us page itself does not load. I would sincerely appreciate any assistance, as I want to ensure I can submit my request for consideration. Thank you for your time and help.
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31
Activity
3h
Repeated App Review Delays – No Response Despite Multiple Support Requests
Hello everyone, I am an independent developer of Bolzplatz – Soccer GM (App ID: 6747684577), and I am hoping someone from Apple's App Review team might be able to help me. Unfortunately, I have been experiencing recurring and unusually long App Review delays over the past several weeks. During a previous submission, I had to wait more than three weeks for a review, despite receiving confirmation that my expedited review request had been approved. Multiple attempts to contact Developer Support did not resolve the situation. Now I am facing similar difficulties again. Since October 16, 2026, I have been trying to get another update reviewed. Concerned about another prolonged delay, I submitted two replacement builds, hoping to avoid a possible issue with the review process. I understand that replacing a build may reset the review queue. However, my previous experience has left me genuinely concerned that something might not be working correctly. What makes the situation especially frustrating is the lack of communication. I have contacted Apple Developer Support several times, including messages on October 19 and 20, and submitted another support request on October 22. Unfortunately, I have not received a substantive response. I also submitted formal complaints on September 29 and October 21 regarding these recurring issues. As an independent developer, I continuously invest considerable time and resources into improving my game, fixing bugs, and providing new features for my players. I fully respect Apple's review process and understand the importance of thorough app reviews. However, repeated delays without meaningful communication make it extremely difficult to plan updates and support my players. My main concern is whether there might be an underlying technical or administrative issue affecting my application's review process. Could someone from the Apple App Review team please help investigate this situation or advise me on how to get it properly escalated? I would sincerely appreciate any assistance or guidance. Thank you very much for your time! Kind regards,Felix DämmrichDeveloper – Bolzplatz – Soccer GM
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4
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102
Activity
3h
App Review Delayed Again After Addressing All Rejection Issues — Waiting for Review for 7+ Days
Hi everyone, I'm looking for advice from developers who have experienced prolonged App Review delays, and hopefully some help from someone at Apple who can look into this situation. My app, Parozo: Restaurant POS & KOT (iOS version 1.0.0), was initially reviewed by Apple, and I received feedback regarding several guidelines: Guidelines 2.3.10 and 2.3.3: App Store screenshots and accurate representation of the app. Guideline 3.1.1: In-app purchases and business subscription functionality. Guideline 4.5.4: Push notification permissions. I carefully reviewed Apple's feedback and made the requested changes. I replaced the screenshots with actual iOS app screenshots, made push notifications optional, and removed plan, pricing, registration, and renewal screens and purchase links from the iOS app to address the subscription-related concerns. I then submitted the updated build 1.0.0 (7) for review on October 16, 2026. However, the submission is still showing “Waiting for Review,” and more than seven days have now passed without the new review process starting or any further communication. I've also contacted Apple Developer Support multiple times regarding these delays. Unfortunately, I haven't received a meaningful response to my previous requests. I submitted another support request yesterday, but the issue remains unresolved. My latest App Review support case is 103003613618. I completely understand that app reviews take time and that Apple must carefully evaluate every submission. I'm not asking for the review guidelines to be bypassed or for special treatment. I have addressed the issues identified in the previous review and simply want to understand why the corrected submission is still waiting and whether any further action is needed from my side. As an independent developer, these repeated delays and the lack of communication make it difficult to plan a product launch, particularly after spending time addressing the feedback provided by App Review. Has anyone experienced a similar situation after fixing all the issues identified by Apple? Did your resubmission eventually move into review, and is there an effective way to get a status update when repeated support requests receive no response? I'd especially appreciate guidance from anyone who has successfully escalated a similar case, or from an Apple representative who can direct me to the appropriate team. Thank you for your time and help.
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19
Activity
4h
Pending Termination Notice (Section 3.2(f)) received on 24 September, with no response to our appeal or follow-ups for 28 days
Hello everyone, On 24 September, our developer account received a Pending Termination Notice citing Section 3.2(f). We appealed immediately and have followed up repeatedly since. It has now been 28 days, and we have not received a single response, not even an acknowledgement. I’m posting here because we have run out of other options, and because I want to ask a plain question: who at Apple is responsible for this? What the notice told us, and what it didn’t The notice quotes a clause from the agreement. It does not say which of our apps is involved, what exactly was found, or what we are expected to fix. We can only guess at what Apple’s review found. Our best guess is this. We built a white-labelled version of our product for a client and hosted it on our developer account, because the client’s own developer account was still waiting on DUNS approval. We always planned to move it to the client’s account as soon as theirs was ready. If that is the issue, we are willing to transfer the app right away and make any other changes needed. But we can’t tell whether that is the issue, or whether there is something else we haven’t even thought of. Without an explanation, we can’t fix anything. What 28 days of silence has cost us Our entire team is at a standstill, because we can’t plan releases, updates or new work while the account’s future is uncertain. Our client is waiting, and so are our users. For a small company, every week of this puts salaries, contracts and relationships at risk. What we are asking Apple for A response to our appeal, from a person, with a clear owner for this case. A specific explanation of the finding, meaning which app and which part of the clause, not only the clause text. A fair, reasonable window to fix the issue, including moving the client’s app to their own account, before any termination is considered. A timeline, so we can tell our team and clients what to expect. Apple sets the rules for its platform, and we accept that. But the people who build on that platform put years of work and a lot of passion into their products. A process that threatens to end a business and then goes silent, with no explanation and nobody taking responsibility, is hard to defend as fair. If an action carries consequences this serious, someone should own the decision and be able to explain it. If any Apple representative reads this, or if anyone in the community has been through the same situation and found a way forward, we would be grateful to hear from you. Thank you.
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49
Activity
4h