App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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Jun ’26
Existing screenshots not displayed in Preview
My App Preview videos display correctly, but none of the existing screenshots are visible in Preview. Both the released version and new created version. However, in the Asset Library (one of the newly introduced tabs in App Store Connect), those screenshots are marked as used in all versions. I tried to re-upload the screenshots or browse from assets, but the system returned an error. I suspect this happens because the screenshots are already attached to the version but fail to display, which prevents any new screenshots from being added. Another similar issue is that previews for newly added assets disappear as soon as the web page is switched. I uploaded a video/screenshot for the Header and Search Results. Although it processed successfully, the preview does not display unless I manually click the Preview button. Furthermore, if I navigate to a different page in App Store Connect (such as switching to another localized language to add a new asset) and then return to the original language, the preview is completely gone. However, according to the Asset Library, the header asset has already been successfully added. It appears that the Preview function in the newly updated App Store Connect is experiencing bugs. Currently, this issue is blocking me from submitting new versions. Filed FB25118327
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App Previews not served for iPhone since ~Oct 5 — reproducible on apps.apple.com for every app (FB25109947)
Since around October 5, the App Store has stopped delivering App Preview videos for the iPhone platform. This is not a settings or device issue — it's visible in Apple's own server response. Reproduce in 30 seconds, no device needed: https://apps.apple.com/us/app/candy-crush-saga/id553834731?platform=ipad — preview video present (plays on hover). Same URL with ?platform=iphone — no preview, no poster frame; carousel starts at screenshot 1. View source: the ipad response contains an apptrailers.itunes.apple.com/…/*.m3u8 reference; the iphone response contains none. Same result for Wordscapes, my own app (LineSpell, id6795994376, preview verified in Media Manager), and the UK storefront. The Internet Archive has the Candy Crush iPhone page carrying the stream in every snapshot from March 2025 through Oct 5, 2026 12:06 UTC (web.archive.org/web/20261005120601id_/https://apps.apple.com/us/app/candy-crush-saga/id553834731), so this began between Oct 5 and Oct 8 — coinciding with the Asset Library / creative-assets launch on Oct 5. On device: iPhone 17 Pro (iOS 27.0.1) and iPads on iPadOS 26.6.2 / 26.7.1 show no previews or poster frames for any app. An iPad Pro 12.9" on iPadOS 16.7.16, same Apple Account and network, shows all of them. In-App Event videos play fine on the affected devices. As of Oct 8, 1:30 PM ET: still absent for Candy Crush and LineSpell; NYT Games' iPhone page has a stream again, so it may be recovering progressively. Filed as FB25109947 and Developer Support case 102990230664. If you're seeing the same, please add your FB number here — and if your iPhone previews have come back, say when.
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Approved update stuck in Ready for Distribution for 3+ days, store still serves previous version
App: Toneli: AI Photo & Art Editor (Apple ID 6798006355) Version: 1.0.5 (build 35) Approved and moved to Ready for Distribution on 13 Oct 2026 at 16:18 UTC (19:18 TRT). Release option: automatically release this version. Phased release: off. More than 3 days later, every storefront we checked (US, TR, GB, DE, JP, BR) still serves 1.0.4, both on the App Store page and in the iTunes lookup API. The previous update, 1.0.4, went live within a minute of its approval. Availability: 174 of 175 territories. Agreements, tax and banking are all Active (the updated Paid Applications Agreement was accepted on 14 Oct). The build is Valid and all screenshots finished processing. One open item: the preview frame of the header video in our Asset Library has stayed in "Processing" since 13 Oct 16:18 UTC, the same second the version became Ready for Distribution. The video itself is Approved. Could this be holding the release? Developer Support case 102997851070 was opened on 16 Oct (TRT); no reply yet. Could someone from Apple check whether the 1.0.5 release is stuck and re-trigger its distribution? Thank you.
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Apple Developer Account Facing Termination – Appeal Submitted but No Response
Hi Apple Developer Community, I'm reaching out to share my situation and seek advice from developers who may have experienced something similar. Recently, my Apple Developer account received a Pending Termination Notice, and my app, FastWise: IF Fasting Timer (App ID: 6798288587), was removed from the App Store. Apple stated that the account had been flagged for alleged dishonest or fraudulent activity related to developer identity or account information, citing Section 3.2(f) of the Apple Developer Program License Agreement and App Review Guideline 5.6.2. I submitted an official appeal to the App Review Board on October 8, 2026, explaining my situation and requesting a review of the decision. I also contacted Apple Developer Support by phone. However, as of October 16, I have not received any updates or response regarding my appeal. I'm concerned because the notice states that my developer membership may be terminated, earnings payments are paused, and app transfers are disabled. I fully respect Apple's policies and understand the importance of maintaining a trustworthy App Store ecosystem. I am willing to provide any additional information or documentation required to resolve this matter. I would appreciate guidance from the community on a few questions: Has anyone experienced a similar Pending Termination Notice and successfully appealed it? How long does Apple typically take to respond to a developer account termination appeal? Is there an official way to request a status update or escalation when an appeal has already been submitted? Are there any additional steps I should take while waiting for the App Review Board's response? App: FastWise: IF Fasting Timer App ID: 6798288587 Appeal submitted: October 8, 2026 Any insights or experiences would be greatly appreciated. I hope to resolve this situation fairly and continue developing apps for the Apple ecosystem. Thank you for your support!
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New app stuck in "Waiting for Review" for 7 days after "Information Needed"
Hello App Review team, Our first app, Armor Sandbox (Apple ID 6821128741), received a Guideline 2.1 "Information Needed" message on October 10. We replied within two hours with the requested screen recording and all seven answers, and resubmitted the same day. Since then, the app and its in-app purchase have been in "Waiting for Review" for 7 days (since October 10), with an expedited review request active. There have been no new messages from App Review. The game is already live on Google Play and players are asking for the iPhone version. Could you please check whether anything is blocking this submission or needed from our side? Thank you very much.
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TerraPulse - Waiting for Review since 8 October after Guideline 2.1 reply
Hello, My app TerraPulse (iOS 1.0, Apple ID: 6820235734) has been in “Waiting for Review” since Thursday 8 October 2026. Timeline: First submission received a Guideline 2.1 “Information Needed” request. On 8 October I replied in the Resolution Center with the requested information, added the details to the App Review notes, and resubmitted. Since then the status has not changed. On 13 October I contacted App Review through the Contact Us form but have not yet received a reply. This is my first app on a new developer account. Could someone from App Review please check whether the submission is still in the queue, or whether anything else is needed from me? I’m happy to provide a demo video or any further information straight away. Thank you for your help.
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Approved updates "Ready for Distribution" for 6 days, App Store still serves old version
Our app's last three updates were approved and show "Ready for Distribution" in App Store Connect, but the public App Store still serves the version from Oct 5. App: Aldo Coach: AI Workout Plan (Apple ID 6802822375) Live on the store: 1.4.1 (released Oct 5) Approved but not showing: 1.5 (build 1039), approved Oct 8, released manually 1.6 (build 1060), approved Oct 10, released manually 1.6.1 (build 1065), approved Oct 11, set to release automatically after approval What I've checked: All three show Ready for Distribution in App Store Connect. The iTunes lookup API and apps.apple.com both still show 1.4.1, in every country we're available in (US, Canada, UK, EU). Builds are valid and not expired. All territories show Available. No phased release. Agreements are active. I updated the promotional text on 1.6.1 to trigger a refresh. No change. I have two support cases open (102992551230 and 102994478457) with only the automatic replies so far, and phone support shows as unavailable. Has anyone seen this recently? If someone at Apple could check whether the store needs a refresh on their side, I'd be grateful. Thank you.
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App stuck in "Waiting for Review" since October 5 – no response to expedite request
Hello, My app Janaza Call (iOS 1.0, first submission) has been in “Waiting for Review” since October 5, 2026 — 10 days now. There are no messages in App Store Connect, all agreements are accepted, and I submitted an App Review status inquiry on October 11 and an expedited review request on October 13, with no reply. Submission ID: 306e42da-b564-4d86-b695-1e7dddca8ceb Could someone from App Review please check whether anything is blocking this submission? Thank you very much.
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New app waiting for review for over two weeks after answering a 2.1 Information Needed request
Hello, We submitted our first app on Sep 29. On Sep 30 it was rejected under Guideline 2.1 (Information Needed) because our developer account has a limited App Review history. The same day we replied with everything requested (a screen recording on a physical device, the purpose and audience, setup instructions with a demo account, external services, regions, and regulated-industry information), added it to the App Review notes, and resubmitted. That submission stayed in "Waiting for Review" until Oct 9 without being opened. On Oct 9 we resubmitted it together with our two auto-renewable subscriptions, and it again waited without being opened. On Oct 15 we replaced it with version 1.0.1 and a new recording on that build. It is waiting again, now more than two weeks after we answered the 2.1 request. We have submitted two expedited review requests and opened a Developer Support case on Oct 5 (followed up today), with no reply so far. Our account also has a pending request to convert from an individual to an organization account. Has anyone seen a pending account conversion hold an App Review submission? And could someone from App Review check whether anything on our account is blocking this review? Thank you!
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BETA_CONTRACT_MISSING and internal testers cannot install ("The requested app is not available or doesn't exist")
Hello, I'm hitting both of the following problems on the same app at the same time, and I believe something on Apple's side (a beta contract record) may be missing for my account or app. External testing: submitting a build for TestFlight external beta review fails. POST /v1/betaAppReviewSubmissions returns HTTP 422: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING: Beta Contract is missing. Error ID: c8dbd3ce-92b3-490c-a908-13663f07dc44 (October 14, 2026, 22:30 UTC) Internal testing: as the account holder and an internal tester, I can see build 16 (1.0.0) under "Currently Testing" in the TestFlight app, but tapping Install fails with "The requested app is not available or doesn't exist." (October 15, 2026, 04:51 and 05:36 UTC). I opened it from the "View in TestFlight" button in the invitation email. What I have checked: I accepted the agreement shown under Business in App Store Connect on October 14, 2026. The error has continued since then. Build 16 has finished processing (state: VALID) and shows as being tested in the internal group. The external tester group and Test Information (description, feedback email, privacy policy URL) are filled in. The Apple Account signed in to TestFlight on my iPhone is the same as the App Store Connect account holder. I opened a support case (102996922469) on October 15 and added the internal testing details, but I haven't received a reply yet. Other threads describe the same combination, and in at least one case it seems to have been fixed on Apple's side. Could someone from Apple check whether the beta contract record for my account or this app is missing? App: 雲来松 (Bundle ID: com.unraimatsu.app, Apple ID: 6790007313, Team ID: 794DY3RQ8N) Thank you.
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W-8BEN line 2 locked with the wrong citizenship, Finance not replying
Same problem as threads 847696 and 80916, still happening in October 2026. I'm a Brazilian citizen living in the UK, enrolled as an individual. The U.S. Certificate of Foreign Status I submitted on 28 September recorded United Kingdom on line 2, and the W-8BEN copies it into its line 2 (citizenship) as locked text. I can't submit a W-8BEN with the wrong citizenship, so my Paid Apps Agreement is stuck at Pending User Info. Finance case 22532856 has had no reply since 28 September apart from the automatic acknowledgement. Has anyone had this reset? Did it take a phone call, or did someone at Apple reset the tax forms for you?
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App Stuck in "Waiting for Review" for Over 3 Weeks After Re-Submission
Hello, My app was reviewed and rejected on June 26, 2026 (3:48 PM). I fixed every issue mentioned by the App Review team and submitted a new build. After about one week, the app was still stuck in "Waiting for Review" and had never moved to "In Review." Thinking there might have been an issue with the submission itself, I canceled it and submitted it again. Submission ID: 0e03f336-27f3-42d0-9d15-a0df4e8ac77a Unfortunately, even after re-submitting, the app is still in "Waiting for Review", and I haven't received any communication explaining the delay. Has anyone experienced a similar situation? If so, how did you get the review process moving again? Any guidance would be greatly appreciated. Thank you.
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Waiting for Review for 9 days (since Oct 7) – long-time developer, first time seeing this
Hello App Review team, Our game Istanbul Taxi: City Driver has been in "Waiting for Review" since October 7, 2026 and has not moved to "In Review" yet. App Apple ID: 6819802943 Version: [1.0] Submission ID: 78962f48-9200-418d-acd6-7d104761acaa Submitted: October 7, 2026 Platform: iOS Agreements, tax and banking are all active, and there are no messages or pending items in App Store Connect. I've been an Apple developer for over 11 years and have never seen a submission wait this long before review. I understand there may be a backlog right now, and I'm not asking for special treatment. I'd just like to confirm that the submission is queued correctly and that nothing is needed from my side. If anything is required, I can respond right away. Thank you.
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W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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"waiting for review" since Sep 29th!
Hello Apple Developer Community, FlightPay has been stuck in “Waiting for Review” since 29 September 2026 and has never progressed to “In Review”. App: FlightPay Version / Build: 1.0 Submission ID: 54f7a4eb-8a71-4563-af38-0ef09f32ccd1 Apple ID: 6777972569 Timeline: 29 September: submitted for App Review Planned release date: 01 October Expedited review subsequently requested Contacted Developer Support twice via the Contact Us form No response to either support request No outstanding requests or actions are shown in App Store Connect The submission has now been waiting for over two weeks and appears to be stuck before review has even started. Could Apple App Review please check whether this submission is correctly queued or whether it is affected by an internal hold or routing issue? We can provide any additional information immediately if required. Thank you.
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First iOS app stuck in “Waiting for Review” for 9 days – expedited review requested
Hello Apple Developer Community, My first iOS app, PitCaptain, has been stuck in “Waiting for Review” since October 7, 2026. App: PitCaptain Version: iOS 1.0.0 (build 10) Submission date: October 7, 2026 Current status: Waiting for Review Expedited review: Requested Contacted Apple Support: Yes The app has not moved to “In Review”, and I have not received any feedback or requests for additional information. PitCaptain helps endurance racing teams plan driver changes, driving stints, refuelling windows and driver-change alarms. I understand that review times can vary, but nine days without any status change is concerning, especially after requesting an expedited review. Could someone from App Review please check whether the submission is progressing normally or whether it may be stuck in the review queue? Any advice or assistance would be greatly appreciated. Thank you!
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New app "Samco SAP – Algo Investing" stuck in Waiting for Review since Oct 7, 2026
Hello App Review team, Our new iOS app "Samco SAP – Algo Investing" (version 1.0, Apple ID: 6775370259 was submitted for review on October 7, 2026 at 8:53 PM IST. It has remained in "Waiting for Review" for 9 days with no messages or status change. What we have already done: Requested an expedited review Contacted Developer Support (case number: 102995944877) Accepted all agreements in App Store Connect (Business section) Completed App Information, App Privacy, age rating and export compliance Provided a working demo account in App Review Information About the app: it is published by Samco Securities Limited, a SEBI-registered stockbroker in India, and lets our existing clients invest in algorithmic strategies (SAP). This is our first submission for this app, and there has been no rejection or request for information. Could you please check whether anything is blocking the submission, or whether any action is needed from our side? Thank you for your help. Samco Securities Limited
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Apple Developer Account Flagged for Termination Under Guideline 5.6.2 — Seeking a Clear Explanation and Appeal Status
Hello Apple Developer Community, I am posting here because I have been unable to obtain a satisfactory explanation from Apple Support regarding my Apple Developer Program membership, which was flagged for termination over alleged dishonest or fraudulent activity. I am hoping someone with relevant experience or knowledge of the Developer Program review process can help me understand the appropriate next steps. Background My Apple Developer Program membership was registered as an Individual under my own legal identity. During enrollment, I provided my genuine government-issued identification when Apple requested it. I have been the sole owner and operator of my developer account and the applications associated with it. I received a notice alleging dishonest or fraudulent activity under Section 3.2(f) of the Apple Developer Program License Agreement and App Review Guideline 5.6.2, Developer Identity. The notice states that false or fraudulent account information, documentation, or representations were provided during enrollment or after the account was created. However, it does not identify the particular document, information, application, or activity that Apple considers inaccurate. Before receiving this notice, I was not asked to provide additional identity documents, correct my account information, or explain any specific discrepancy. My attempts to obtain clarification I have contacted Apple Support and spoken with phone support, but I have not received a satisfactory explanation of the specific concern underlying this action. I submitted an appeal through the designated process and am currently awaiting a response. My appeal has not been denied; I have not yet received a decision. While I understand that these reviews may require time, the lack of a specific explanation has left me uncertain about what information Apple believes was false or misleading and how I can meaningfully address the allegation. What I am requesting I respect Apple's responsibility to maintain trust and integrity within the developer ecosystem. I am not asking for its policies to be waived. I am asking for a fair and transparent opportunity to understand the concern associated with my membership. I would appreciate guidance on the following questions: Is there an appropriate escalation channel for an individual developer whose membership has been flagged for termination under Guideline 5.6.2 and whose appeal remains pending? Is it possible to obtain clarification about whether the concern relates to identity verification, enrollment information, app ownership or representation, or another issue? If standard phone support cannot provide details about the allegation, which team or process is responsible for reviewing such concerns? Is there an established way to request an update on a pending appeal when no decision has been communicated? I am willing to cooperate fully, provide supporting documentation, and correct any genuine inaccuracies if they are identified. However, without knowing what information or conduct is at issue, I cannot provide a targeted response or understand what needs to be resolved. I respectfully ask anyone familiar with this process, including an Apple representative if available, to help identify the appropriate route for obtaining clarification and a meaningful review. Thank you for your time and guidance.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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7.9k
Activity
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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2.9k
Activity
Jun ’26
Existing screenshots not displayed in Preview
My App Preview videos display correctly, but none of the existing screenshots are visible in Preview. Both the released version and new created version. However, in the Asset Library (one of the newly introduced tabs in App Store Connect), those screenshots are marked as used in all versions. I tried to re-upload the screenshots or browse from assets, but the system returned an error. I suspect this happens because the screenshots are already attached to the version but fail to display, which prevents any new screenshots from being added. Another similar issue is that previews for newly added assets disappear as soon as the web page is switched. I uploaded a video/screenshot for the Header and Search Results. Although it processed successfully, the preview does not display unless I manually click the Preview button. Furthermore, if I navigate to a different page in App Store Connect (such as switching to another localized language to add a new asset) and then return to the original language, the preview is completely gone. However, according to the Asset Library, the header asset has already been successfully added. It appears that the Preview function in the newly updated App Store Connect is experiencing bugs. Currently, this issue is blocking me from submitting new versions. Filed FB25118327
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6
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778
Activity
5h
App Previews not served for iPhone since ~Oct 5 — reproducible on apps.apple.com for every app (FB25109947)
Since around October 5, the App Store has stopped delivering App Preview videos for the iPhone platform. This is not a settings or device issue — it's visible in Apple's own server response. Reproduce in 30 seconds, no device needed: https://apps.apple.com/us/app/candy-crush-saga/id553834731?platform=ipad — preview video present (plays on hover). Same URL with ?platform=iphone — no preview, no poster frame; carousel starts at screenshot 1. View source: the ipad response contains an apptrailers.itunes.apple.com/…/*.m3u8 reference; the iphone response contains none. Same result for Wordscapes, my own app (LineSpell, id6795994376, preview verified in Media Manager), and the UK storefront. The Internet Archive has the Candy Crush iPhone page carrying the stream in every snapshot from March 2025 through Oct 5, 2026 12:06 UTC (web.archive.org/web/20261005120601id_/https://apps.apple.com/us/app/candy-crush-saga/id553834731), so this began between Oct 5 and Oct 8 — coinciding with the Asset Library / creative-assets launch on Oct 5. On device: iPhone 17 Pro (iOS 27.0.1) and iPads on iPadOS 26.6.2 / 26.7.1 show no previews or poster frames for any app. An iPad Pro 12.9" on iPadOS 16.7.16, same Apple Account and network, shows all of them. In-App Event videos play fine on the affected devices. As of Oct 8, 1:30 PM ET: still absent for Candy Crush and LineSpell; NYT Games' iPhone page has a stream again, so it may be recovering progressively. Filed as FB25109947 and Developer Support case 102990230664. If you're seeing the same, please add your FB number here — and if your iPhone previews have come back, say when.
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1k
Activity
6h
Approved update stuck in Ready for Distribution for 3+ days, store still serves previous version
App: Toneli: AI Photo & Art Editor (Apple ID 6798006355) Version: 1.0.5 (build 35) Approved and moved to Ready for Distribution on 13 Oct 2026 at 16:18 UTC (19:18 TRT). Release option: automatically release this version. Phased release: off. More than 3 days later, every storefront we checked (US, TR, GB, DE, JP, BR) still serves 1.0.4, both on the App Store page and in the iTunes lookup API. The previous update, 1.0.4, went live within a minute of its approval. Availability: 174 of 175 territories. Agreements, tax and banking are all Active (the updated Paid Applications Agreement was accepted on 14 Oct). The build is Valid and all screenshots finished processing. One open item: the preview frame of the header video in our Asset Library has stayed in "Processing" since 13 Oct 16:18 UTC, the same second the version became Ready for Distribution. The video itself is Approved. Could this be holding the release? Developer Support case 102997851070 was opened on 16 Oct (TRT); no reply yet. Could someone from Apple check whether the 1.0.5 release is stuck and re-trigger its distribution? Thank you.
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370
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8h
Apple Developer Account Facing Termination – Appeal Submitted but No Response
Hi Apple Developer Community, I'm reaching out to share my situation and seek advice from developers who may have experienced something similar. Recently, my Apple Developer account received a Pending Termination Notice, and my app, FastWise: IF Fasting Timer (App ID: 6798288587), was removed from the App Store. Apple stated that the account had been flagged for alleged dishonest or fraudulent activity related to developer identity or account information, citing Section 3.2(f) of the Apple Developer Program License Agreement and App Review Guideline 5.6.2. I submitted an official appeal to the App Review Board on October 8, 2026, explaining my situation and requesting a review of the decision. I also contacted Apple Developer Support by phone. However, as of October 16, I have not received any updates or response regarding my appeal. I'm concerned because the notice states that my developer membership may be terminated, earnings payments are paused, and app transfers are disabled. I fully respect Apple's policies and understand the importance of maintaining a trustworthy App Store ecosystem. I am willing to provide any additional information or documentation required to resolve this matter. I would appreciate guidance from the community on a few questions: Has anyone experienced a similar Pending Termination Notice and successfully appealed it? How long does Apple typically take to respond to a developer account termination appeal? Is there an official way to request a status update or escalation when an appeal has already been submitted? Are there any additional steps I should take while waiting for the App Review Board's response? App: FastWise: IF Fasting Timer App ID: 6798288587 Appeal submitted: October 8, 2026 Any insights or experiences would be greatly appreciated. I hope to resolve this situation fairly and continue developing apps for the Apple ecosystem. Thank you for your support!
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2
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431
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8h
New app stuck in "Waiting for Review" for 7 days after "Information Needed"
Hello App Review team, Our first app, Armor Sandbox (Apple ID 6821128741), received a Guideline 2.1 "Information Needed" message on October 10. We replied within two hours with the requested screen recording and all seven answers, and resubmitted the same day. Since then, the app and its in-app purchase have been in "Waiting for Review" for 7 days (since October 10), with an expedited review request active. There have been no new messages from App Review. The game is already live on Google Play and players are asking for the iPhone version. Could you please check whether anything is blocking this submission or needed from our side? Thank you very much.
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2
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327
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9h
TerraPulse - Waiting for Review since 8 October after Guideline 2.1 reply
Hello, My app TerraPulse (iOS 1.0, Apple ID: 6820235734) has been in “Waiting for Review” since Thursday 8 October 2026. Timeline: First submission received a Guideline 2.1 “Information Needed” request. On 8 October I replied in the Resolution Center with the requested information, added the details to the App Review notes, and resubmitted. Since then the status has not changed. On 13 October I contacted App Review through the Contact Us form but have not yet received a reply. This is my first app on a new developer account. Could someone from App Review please check whether the submission is still in the queue, or whether anything else is needed from me? I’m happy to provide a demo video or any further information straight away. Thank you for your help.
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328
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9h
AppStore showing images no longer associated with the AppRecord
The AppStore is showing images no longer associated with the AppRecord approved for distribution.
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53
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12h
Stuck at waiting for review
My New app version 1.0 stuck at waiting for review for 7 days. I know it takes long for new app but it takes too much this time. Since this is new app, I need to release it in time, so, is there anything I can do. But, update version of my old app took only 2 days which is submitted later than the new app. Is there anything I can do?
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303
Activity
17h
Approved updates "Ready for Distribution" for 6 days, App Store still serves old version
Our app's last three updates were approved and show "Ready for Distribution" in App Store Connect, but the public App Store still serves the version from Oct 5. App: Aldo Coach: AI Workout Plan (Apple ID 6802822375) Live on the store: 1.4.1 (released Oct 5) Approved but not showing: 1.5 (build 1039), approved Oct 8, released manually 1.6 (build 1060), approved Oct 10, released manually 1.6.1 (build 1065), approved Oct 11, set to release automatically after approval What I've checked: All three show Ready for Distribution in App Store Connect. The iTunes lookup API and apps.apple.com both still show 1.4.1, in every country we're available in (US, Canada, UK, EU). Builds are valid and not expired. All territories show Available. No phased release. Agreements are active. I updated the promotional text on 1.6.1 to trigger a refresh. No change. I have two support cases open (102992551230 and 102994478457) with only the automatic replies so far, and phone support shows as unavailable. Has anyone seen this recently? If someone at Apple could check whether the store needs a refresh on their side, I'd be grateful. Thank you.
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8
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251
Activity
17h
App stuck in "Waiting for Review" since October 5 – no response to expedite request
Hello, My app Janaza Call (iOS 1.0, first submission) has been in “Waiting for Review” since October 5, 2026 — 10 days now. There are no messages in App Store Connect, all agreements are accepted, and I submitted an App Review status inquiry on October 11 and an expedited review request on October 13, with no reply. Submission ID: 306e42da-b564-4d86-b695-1e7dddca8ceb Could someone from App Review please check whether anything is blocking this submission? Thank you very much.
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44
Activity
19h
New app waiting for review for over two weeks after answering a 2.1 Information Needed request
Hello, We submitted our first app on Sep 29. On Sep 30 it was rejected under Guideline 2.1 (Information Needed) because our developer account has a limited App Review history. The same day we replied with everything requested (a screen recording on a physical device, the purpose and audience, setup instructions with a demo account, external services, regions, and regulated-industry information), added it to the App Review notes, and resubmitted. That submission stayed in "Waiting for Review" until Oct 9 without being opened. On Oct 9 we resubmitted it together with our two auto-renewable subscriptions, and it again waited without being opened. On Oct 15 we replaced it with version 1.0.1 and a new recording on that build. It is waiting again, now more than two weeks after we answered the 2.1 request. We have submitted two expedited review requests and opened a Developer Support case on Oct 5 (followed up today), with no reply so far. Our account also has a pending request to convert from an individual to an organization account. Has anyone seen a pending account conversion hold an App Review submission? And could someone from App Review check whether anything on our account is blocking this review? Thank you!
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42
Activity
20h
BETA_CONTRACT_MISSING and internal testers cannot install ("The requested app is not available or doesn't exist")
Hello, I'm hitting both of the following problems on the same app at the same time, and I believe something on Apple's side (a beta contract record) may be missing for my account or app. External testing: submitting a build for TestFlight external beta review fails. POST /v1/betaAppReviewSubmissions returns HTTP 422: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING: Beta Contract is missing. Error ID: c8dbd3ce-92b3-490c-a908-13663f07dc44 (October 14, 2026, 22:30 UTC) Internal testing: as the account holder and an internal tester, I can see build 16 (1.0.0) under "Currently Testing" in the TestFlight app, but tapping Install fails with "The requested app is not available or doesn't exist." (October 15, 2026, 04:51 and 05:36 UTC). I opened it from the "View in TestFlight" button in the invitation email. What I have checked: I accepted the agreement shown under Business in App Store Connect on October 14, 2026. The error has continued since then. Build 16 has finished processing (state: VALID) and shows as being tested in the internal group. The external tester group and Test Information (description, feedback email, privacy policy URL) are filled in. The Apple Account signed in to TestFlight on my iPhone is the same as the App Store Connect account holder. I opened a support case (102996922469) on October 15 and added the internal testing details, but I haven't received a reply yet. Other threads describe the same combination, and in at least one case it seems to have been fixed on Apple's side. Could someone from Apple check whether the beta contract record for my account or this app is missing? App: 雲来松 (Bundle ID: com.unraimatsu.app, Apple ID: 6790007313, Team ID: 794DY3RQ8N) Thank you.
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2
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64
Activity
20h
W-8BEN line 2 locked with the wrong citizenship, Finance not replying
Same problem as threads 847696 and 80916, still happening in October 2026. I'm a Brazilian citizen living in the UK, enrolled as an individual. The U.S. Certificate of Foreign Status I submitted on 28 September recorded United Kingdom on line 2, and the W-8BEN copies it into its line 2 (citizenship) as locked text. I can't submit a W-8BEN with the wrong citizenship, so my Paid Apps Agreement is stuck at Pending User Info. Finance case 22532856 has had no reply since 28 September apart from the automatic acknowledgement. Has anyone had this reset? Did it take a phone call, or did someone at Apple reset the tax forms for you?
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4
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177
Activity
20h
App Stuck in "Waiting for Review" for Over 3 Weeks After Re-Submission
Hello, My app was reviewed and rejected on June 26, 2026 (3:48 PM). I fixed every issue mentioned by the App Review team and submitted a new build. After about one week, the app was still stuck in "Waiting for Review" and had never moved to "In Review." Thinking there might have been an issue with the submission itself, I canceled it and submitted it again. Submission ID: 0e03f336-27f3-42d0-9d15-a0df4e8ac77a Unfortunately, even after re-submitting, the app is still in "Waiting for Review", and I haven't received any communication explaining the delay. Has anyone experienced a similar situation? If so, how did you get the review process moving again? Any guidance would be greatly appreciated. Thank you.
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4
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930
Activity
21h
Waiting for Review for 9 days (since Oct 7) – long-time developer, first time seeing this
Hello App Review team, Our game Istanbul Taxi: City Driver has been in "Waiting for Review" since October 7, 2026 and has not moved to "In Review" yet. App Apple ID: 6819802943 Version: [1.0] Submission ID: 78962f48-9200-418d-acd6-7d104761acaa Submitted: October 7, 2026 Platform: iOS Agreements, tax and banking are all active, and there are no messages or pending items in App Store Connect. I've been an Apple developer for over 11 years and have never seen a submission wait this long before review. I understand there may be a backlog right now, and I'm not asking for special treatment. I'd just like to confirm that the submission is queued correctly and that nothing is needed from my side. If anything is required, I can respond right away. Thank you.
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4
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207
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21h
W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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21
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2.9k
Activity
23h
"waiting for review" since Sep 29th!
Hello Apple Developer Community, FlightPay has been stuck in “Waiting for Review” since 29 September 2026 and has never progressed to “In Review”. App: FlightPay Version / Build: 1.0 Submission ID: 54f7a4eb-8a71-4563-af38-0ef09f32ccd1 Apple ID: 6777972569 Timeline: 29 September: submitted for App Review Planned release date: 01 October Expedited review subsequently requested Contacted Developer Support twice via the Contact Us form No response to either support request No outstanding requests or actions are shown in App Store Connect The submission has now been waiting for over two weeks and appears to be stuck before review has even started. Could Apple App Review please check whether this submission is correctly queued or whether it is affected by an internal hold or routing issue? We can provide any additional information immediately if required. Thank you.
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93
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23h
First iOS app stuck in “Waiting for Review” for 9 days – expedited review requested
Hello Apple Developer Community, My first iOS app, PitCaptain, has been stuck in “Waiting for Review” since October 7, 2026. App: PitCaptain Version: iOS 1.0.0 (build 10) Submission date: October 7, 2026 Current status: Waiting for Review Expedited review: Requested Contacted Apple Support: Yes The app has not moved to “In Review”, and I have not received any feedback or requests for additional information. PitCaptain helps endurance racing teams plan driver changes, driving stints, refuelling windows and driver-change alarms. I understand that review times can vary, but nine days without any status change is concerning, especially after requesting an expedited review. Could someone from App Review please check whether the submission is progressing normally or whether it may be stuck in the review queue? Any advice or assistance would be greatly appreciated. Thank you!
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359
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New app "Samco SAP – Algo Investing" stuck in Waiting for Review since Oct 7, 2026
Hello App Review team, Our new iOS app "Samco SAP – Algo Investing" (version 1.0, Apple ID: 6775370259 was submitted for review on October 7, 2026 at 8:53 PM IST. It has remained in "Waiting for Review" for 9 days with no messages or status change. What we have already done: Requested an expedited review Contacted Developer Support (case number: 102995944877) Accepted all agreements in App Store Connect (Business section) Completed App Information, App Privacy, age rating and export compliance Provided a working demo account in App Review Information About the app: it is published by Samco Securities Limited, a SEBI-registered stockbroker in India, and lets our existing clients invest in algorithmic strategies (SAP). This is our first submission for this app, and there has been no rejection or request for information. Could you please check whether anything is blocking the submission, or whether any action is needed from our side? Thank you for your help. Samco Securities Limited
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19
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Apple Developer Account Flagged for Termination Under Guideline 5.6.2 — Seeking a Clear Explanation and Appeal Status
Hello Apple Developer Community, I am posting here because I have been unable to obtain a satisfactory explanation from Apple Support regarding my Apple Developer Program membership, which was flagged for termination over alleged dishonest or fraudulent activity. I am hoping someone with relevant experience or knowledge of the Developer Program review process can help me understand the appropriate next steps. Background My Apple Developer Program membership was registered as an Individual under my own legal identity. During enrollment, I provided my genuine government-issued identification when Apple requested it. I have been the sole owner and operator of my developer account and the applications associated with it. I received a notice alleging dishonest or fraudulent activity under Section 3.2(f) of the Apple Developer Program License Agreement and App Review Guideline 5.6.2, Developer Identity. The notice states that false or fraudulent account information, documentation, or representations were provided during enrollment or after the account was created. However, it does not identify the particular document, information, application, or activity that Apple considers inaccurate. Before receiving this notice, I was not asked to provide additional identity documents, correct my account information, or explain any specific discrepancy. My attempts to obtain clarification I have contacted Apple Support and spoken with phone support, but I have not received a satisfactory explanation of the specific concern underlying this action. I submitted an appeal through the designated process and am currently awaiting a response. My appeal has not been denied; I have not yet received a decision. While I understand that these reviews may require time, the lack of a specific explanation has left me uncertain about what information Apple believes was false or misleading and how I can meaningfully address the allegation. What I am requesting I respect Apple's responsibility to maintain trust and integrity within the developer ecosystem. I am not asking for its policies to be waived. I am asking for a fair and transparent opportunity to understand the concern associated with my membership. I would appreciate guidance on the following questions: Is there an appropriate escalation channel for an individual developer whose membership has been flagged for termination under Guideline 5.6.2 and whose appeal remains pending? Is it possible to obtain clarification about whether the concern relates to identity verification, enrollment information, app ownership or representation, or another issue? If standard phone support cannot provide details about the allegation, which team or process is responsible for reviewing such concerns? Is there an established way to request an update on a pending appeal when no decision has been communicated? I am willing to cooperate fully, provide supporting documentation, and correct any genuine inaccuracies if they are identified. However, without knowing what information or conduct is at issue, I cannot provide a targeted response or understand what needs to be resolved. I respectfully ask anyone familiar with this process, including an Apple representative if available, to help identify the appropriate route for obtaining clarification and a meaningful review. Thank you for your time and guidance.
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29
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1d