App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
First App Store review submitted after publishing on Google Play 🚀
Hi everyone! Today I finally submitted my first iOS app for App Store review after previously publishing the Android version on Google Play. App ID: 6771439707 The app was developed with Flutter and the process was a very interesting learning experience, especially around: App Privacy configuration screenshots and metadata archive/distribution process App Store Connect setup adapting branding/assets to platform guidelines Coming from Android publishing, I have to admit the Apple review pipeline feels much stricter and more detail-oriented 😄 but also very polished once everything is correctly configured. I just wanted to thank the community because many forum posts helped me solve issues during the submission process. Now waiting for review results 🤞 Greetings from Argentina!
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App Stuck in Waiting for Review
Hello, My app, Puls: Corporate Wellness (Apple ID: 6762296263), appears to be stuck in the App Review process, and I would like to check whether there might be an issue with my submission. The app has been in the review queue for approximately 10 days, which seems unusually long compared to my previous submissions. I have also opened multiple support cases regarding this issue but have not received any response so far. I would greatly appreciate it if someone could check whether there is an issue with the submission or if any additional information is required from my side. This delay is impacting our planned release timeline, so any assistance or guidance would be greatly appreciated.
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App Stuck in Waiting for Review for Over a Week — Multiple Support Requests Unanswered
Hello, My app Mahjong Pair! - Tile Match (App ID: 6761831655) appears to be stuck in the App Review process, and I would like to check whether there may be an issue with this submission. The current version was originally planned for release on May 18, 2026. However, today is May 30, 2026, and the app is still in "Waiting for Review." Current status: Waiting for Review No messages in Resolution Center No requests for additional information We have also submitted multiple Support inquiries but have not received any response so far. This version is particularly important to our team, as it is tied to a planned release schedule and user acquisition activities that had already been prepared in advance. Given the unusually long delay, we are unsure whether the submission is proceeding normally or if there may be an issue requiring attention. If an Apple staff member could help check the status of this submission, it would be greatly appreciated. Thank you for your time and assistance.
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App Stuck in Waiting for Review for Over a Week?!? (Super unusual)
Hello, My app DramaTales - Watch Drama Reels (Apple ID: 6762190227) seems to be stuck in the App Review process and I'd like to check if something might be wrong with my submission. Timeline: Submission for review: May 20, 2026 Current status: Waiting for Review Waiting time: 9 days as of May 28, 2026 My app reviews are typically approved within 1-2 business days, so I suppose this delay seems to be unusual. Please help review this submission as soon as possible! I have a timeline for publishing app version that cannot be delayed for this long. Any guidance would be very appreciated. Thank you in advance!
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App icon color changed on its own
I haven't updated my app in months, but I discovered my app icon color recently changed entirely on its own, and it displays inconsistently in App Store, App Store Connect, and TestFlight. Everything works fine locally during development. It's all as expected in Icon Composer and Xcode. Typically, the icon shows a white symbol on a blue background. But now, online, the white symbol is a dark red color, and there seem to be additional Liquid Glass and shadow effects that I never chose. So, somewhere in Apple's backend processing of my .icon file, it's getting malformed and rasterized with different parameters than expected? And different cached versions are being displayed in different places? On web, it's showing the incorrect version. Same in App Store Connect and TestFlight. In App Store on iOS, the incorrect version is shown in search results, but the correct version is shown on the product page. I've attached some screenshots. Store link: https://apps.apple.com/us/app/kitchenkit-grocery-organizer/id6754018760 Related threads: https://developer.apple.com/forums/thread/812852 https://developer.apple.com/forums/thread/811770 https://developer.apple.com/forums/thread/823078
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App completely stuck in "Waiting for Review" queue for 2 months
Hi everyone, We are experiencing a bizarre issue with one of our apps, BLOKX. Here is the quick timeline: March 26: First submission. No status change for 2 weeks. We canceled and resubmitted. April 27: Still zero movement. We updated our SDK and submitted again on May 15. On the exact same day, we submitted other app from our developer account. It got reviewed and approved. Only BLOKX gets completely ignored. May 20: Suspecting a technical glitch with the specific App ID, we created a brand new App ID and submitted BLOKX as a completely fresh app. Today (May 27): Still stuck in "Waiting for Review" with zero movement. The Support Loop: We have already contacted Apple Support multiple times regarding the old App ID (Case ID: 102871846091 and Case ID: 102875670447). The replies we are getting are incredibly frustrating and factually incorrect. Support keeps replying with a generic template stating that the app “was just submitted today” (matching the exact date of their email reply), completely ignoring the weeks it spent waiting. When we replied back with actual screenshots of our timeline and submission history proving otherwise, they simply copy-pasted the exact same response a few days later, just changing the date to the current day. • App name: BLOKX • Platform: iOS • Current status: Waiting for Review • Total waiting time: Almost 2 months (across both IDs) • Old App ID: 6761107868 • Current App ID: 6771268940 Has anyone faced something similar recently? How did you get Apple to notice? If any Apple engineering or forum moderator can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thanks in advance!
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Xcode always shows error "Error Downloading Crash Log Information" when trying to download crash logs
For a couple of months now I haven't been able to see new crash reports for my App Store apps in Xcode. I see the list of crash reports in the Organizer, but selecting any of the new ones always shows the same error message: Error Downloading Crash Log Information: An error occurred preventing Xcode from downloading crash log information. "my.email at domain.com" failed with error: There was a failure decoding response: (HTTP 500, 20364 bytes) The data couldn't be read because it isn't in the correct format.. Pushing the Reload button makes the view load for a bit, but then the same error appears again. Since I want to keep fixing crashes in my apps as fast as possible, is Apple aware of the issue and working on a fix? I don't know if this is a Xcode or App Store Connect issue. I would have expected this issue to be fixed with the newest Xcode version 26.5, but it's still happening. I opened FB22589345 on April 23, but got no response so far.
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App stuck in "In Review" state while in review tab says "Approved"
Hi all, has anyone experienced an issue where App Store Connect shows the app as In Review and doesn't allow you to release it to production, but under General → App Review the review appears to be completed and the status is Approved? (attached screenshots) It's been in this state for more than 3 days already. Has anyone encountered this before or knows how to resolve it? Any advice would be appreciated. I've contacted support already but no response
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Cannot attach In-App Purchase to first macOS app version — "In-App Purchases and Subscriptions" section missing on version page
I'm trying to submit a first-time In-App Purchase together with a new version of my macOS app, but App Store Connect doesn't seem to provide a way to do this. Setup: macOS app (Bundle ID: de.andreasmaser.Screenshots) Marketing version: 1.2, Build 1 (uploaded, processed, attached to version) IAP "Screenshots Pro" (Product ID: de.andreasmaser.Screenshots.pro) is fully configured: status "Waiting for Review", App Review screenshot present, both English + German localizations, pricing set Previous 1.1 submission was rejected under Guideline 2.1(b) because "the associated In-App Purchase products have not been submitted for review" Per Apple's documentation (https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/submit-an-in-app-purchase), step 3 says: "On the right, scroll down to the In-App Purchases and Subscriptions section." The problem: This section does not exist on the macOS app version page. I scrolled through the entire page; the sections are: App Previews & Screenshots → Promotional Text → Description → Keywords → URLs/Version/Copyright → Build → Added Content → Game Center → App Review Information → App Sandbox Information → Version Release. There is no "In-App Purchases and Subscriptions" section anywhere. What I've tried: Both Version 1.1 and a fresh Version 1.2 with a freshly-uploaded build Cancelling/withdrawing the previous submission and starting a new draft Editing the IAP and re-saving (no status change) The IAP's "Submit for Review" button stays greyed out on the IAP page The submission draft panel only shows the app version, with no "+" button to add IAPs The "Submission Drafts" floating button on the IAP detail page just opens the same panel with only the app Questions: Does the "In-App Purchases and Subscriptions" section appear for macOS apps under specific conditions I'm missing? Is there a different workflow for attaching first-time IAPs on macOS apps vs. iOS apps? Is this a known App Store Connect bug, and what's the recommended workaround? Any guidance is greatly appreciated — I've been blocked on this re-submission since yesterday.
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App is "Ready for Sale" but not showing up in App Store Search Results
Hi everyone, My new app, was recently approved and its status changed to "Ready for Sale" in App Store Connect. Everything seems to be working fine technically: I can download the app perfectly using the direct App Store link, and it also appears correctly when I click on my Developer Name. However, when I search for the exact and unique name in the App Store search tab, it doesn't show up at all. I am aware that search indexing can usually take anywhere from 24 to 72 hours, but I wanted to ask if anyone else is experiencing unusual delays with the search index right now? Is there anything else I can do to trigger the indexing process besides waiting or pushing a new update?
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Enrollment pending for 10+ days after payment and document submission — no response from support
Hello, I am posting here as a last resort after multiple unsuccessful attempts to contact Apple Developer Support through other channels. Timeline of my situation: I enrolled in the Apple Developer Program through the Apple Developer app on iPhone, and the annual membership fee was successfully charged to my credit card. The subscription appears as active under my Apple ID subscriptions. I was then asked by Apple Developer Relations to provide identity verification documents. I submitted my government-issued ID as requested. I received an email from the Apple Developer Relations Team confirming receipt of the documents, stating: "Thank you for providing the documents we requested. We will review them and follow up with you within two business days." That two-business-day window has now been exceeded by more than a week. Total elapsed time since document submission: 10 days. I have since sent three follow-up emails to Apple Developer Support. None of them have received any response. The Apple Developer app shows the message: "Enrollment through the Apple Developer app is not available for this Apple Account", and redirects to the web. On the web, the enrollment page shows "Purchase your membership" and asks me to complete my purchase, as if I had never paid. I have not clicked that button to avoid being charged a second time. reportaproblem.apple.com does not allow me to take any action on this subscription. At this point my payment, my submitted documents, and my enrollment status appear to be disconnected from each other in Apple's systems. The payment is confirmed, the documents were submitted as requested, but the enrollment remains in a pending state with no communication. I have seen several similar cases in this forum during 2026, some of which were resolved when Apple staff intervened directly. I would greatly appreciate if someone from Apple could review my case internally, confirm that the payment is linked to my enrollment, and allow the document review to proceed. If that is not possible, I would need clear guidance on how to obtain a refund of the membership fee that was already charged. I am happy to provide my Apple ID, the date of the charge, or any other information needed via a private channel. Thank you in advance for any help.
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Subscriptions stuck in Developer Action Needed, cannot submit for review
Hello, our subscriptions are stuck in "Developer Action Needed" state, while "Submit for Review" button is greyed out. Even after editing review notes (as suggested here). Subscriptions were rejected before because: "In order to approve your new In-App Purchase business model, we have to verify the purchasability of the items being sold. Please upload a new binary and make sure that your new In-App Purchase products are available for purchase at the time of review." We submitted new binary but we are still stuck in this state and are not able to resubmit. Thanks for any help. Issue: FB22860643
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**App Stuck in “Waiting for Review” for Several Days – [Poker Reflex] ([6761329446])**
Hi Apple, I hope you are doing well. I am posting here regarding our app, [Poker Reflex] (6761329446: [6761329446]), which has been stuck in the “Waiting for Review” state since [Friday 22th 2026]. We fully understand that App Review times can vary depending on workload and internal processes. However, in our case, the app has remained in this status for several days without any visible progress, update, rejection, metadata issue, or request for additional information. At the moment: No rejection message has been received No metadata issue is shown in App Store Connect No compliance or permission request appears to be pending No additional information has been requested from our side The app simply remains in “Waiting for Review” This is becoming a real concern for us because the delay is now significantly affecting our release planning and business timeline. We have carefully prepared the submission, reviewed the App Store Review Guidelines, and ensured that all required assets, metadata, permissions, and compliance information were provided. What concerns us most is that there seems to be no action or movement at all, which makes us wonder whether the submission may be stuck in the review queue or blocked by an unseen issue. We would sincerely appreciate any guidance from Apple or the developer community regarding: Whether this type of delay is currently common Whether there is any way to confirm that the app is properly queued for review Whether there may be an invisible issue preventing the review from starting Whether this can be escalated or checked by the App Review team We are fully available to provide any additional information or make immediate changes if something is required from our side. Any help, advice, or update would be greatly appreciated. Thank you. [Alexis / Poker Reflex Team]
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Non-Consumable IAP stuck in ‘Developer Action Required’ – cannot link to version page
My Non-Consumable IAP was rejected with Guideline 3.1.1 and now has status ‘Developer Action Required’. The problem: On the version page in App Store Connect, the ‘In-App Purchases and Subscriptions’ section does not appear at the bottom. I cannot link the IAP to a new version submission. Every time I submit a new binary, Apple approves the app version but rejects the IAP afterward — even though I have no way to attach it to the version in the first place. This seems to be a circular issue: the IAP doesn’t appear on the version page because of its current status, but the only way to fix the status is to submit it with a new version. Has anyone experienced this and found a solution? Any help appreciated!​​​​​​​​​​​​​​​​
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Help with 4.3 Spam Rejection
I am in the middle of trying to get an app approved for beta release and the back and forth with the App Store reviewers has been incredibly frustrating and concerning. On Tuesday, I created an app record for my app but quickly realized I made it under the wrong account- I'm working for a company that has a few brands under it's umbrella, and I was under the wrong account when I created the app record. Rather than wait several days to get Apple's approval to transfer app ownership, I decided to delete that app record and create a new one under the proper account. Worst mistake of my life. Now, Apple is insisting that the new app record is spam despite my clarification that I own the other app record and that it was deleted before the new one was created. I have no choice but to believe that somebody else is using our branding and asset somewhere in the App Store that I can't see. Does anybody know how I can resolve this? It should have never taken me the whole week to make an app available on test flight and my stakeholders are not pleased, and I have no clear path towards resolution that will allow me to use the proper branding with the proper company account. App review refuse to offer any solutions, I am stuck with a brand name that I can't use because it's associated with an app I already deleted.
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How do you set a designated app icon for TestFlight builds?
I currently have multiple macOS app icons configured in my project: AppIcon.icon AppIcon-Development.icon AppIcon-Beta.icon In Xcode, I can assign different app icons for Debug and Release configurations, which works well for local development and production builds. However, I cannot find any equivalent way to specify a dedicated app icon for TestFlight distributions. I would like TestFlight builds to automatically use AppIcon-Beta.icon. Where is this configured, or what is the recommended approach? Is there a specific build setting, archive configuration or App Store Connect mechanism for this, or do I need to handle it manually using build configurations or schemes? Thanks.
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iOS app stuck in “Waiting for Review” for almost 2 weeks
Hi everyone, We are facing an unusually long review delay for our iOS app submission. Our app has been in “Waiting for Review” status for almost 2 weeks now, with no update or movement. We had planned our official launch for 21 May 2026, but the launch date has already passed because the app is still not reviewed/approved. We have already contacted Apple Developer Support and requested assistance, but the status has not changed so far. For context: • App name: SuperWomen • Platform: iOS • Current status: Waiting for Review • Waiting time: Almost 2 weeks • Planned launch date affected: 21 May 2026 • Apple ID: 6759612459 • Case ID: 102898811179 Is anyone else still experiencing unusually long “Waiting for Review” times recently? Also, if Apple Staff can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thank you.
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W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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Analytics Reports API: ONE_TIME_SNAPSHOT stuck with reports but no instances, and deleted snapshot still blocks recreation (409)
Hello, We are trying to back up App Store Connect Analytics data before an app transfer, and we are seeing two different problems with ONE_TIME_SNAPSHOT requests. Apps com.estmob.paprika (App ID: 596642855) com.estmob.ios.sendy.app (App ID: 1489041568) Issue 1: Paprika snapshot exists, but no instances or segments are ever generated Current snapshot request: Request ID: 4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 What we see: GET /v1/analyticsReportRequests/4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 returns 200 The request has a reports relationship GET /v1/analyticsReportRequests/{id}/reports returns 127 analyticsReports However, for all of those reports, GET /v1/analyticsReports/{reportId}/instances returns no instances Therefore there are still no segments and no downloadable raw files As of May 26, 2026, the state is still: reports: 127 reportsWithInstances: 0 instances: 0 segments: 0 Issue 2: Sendy snapshot was deleted, but creating a new snapshot still fails with 409 Previous snapshot request: Request ID: d40503ae-7a75-4d88-a8a6-115456c333cc Current state: GET /v1/analyticsReportRequests/d40503ae-7a75-4d88-a8a6-115456c333cc now returns 404 Listing analyticsReportRequests for the app shows no visible ONE_TIME_SNAPSHOT request Only the ONGOING request is visible However, creating a new ONE_TIME_SNAPSHOT still fails with: 409 STATE_ERROR "You already have such an entity" We also found this forum thread, which seems related: https://developer.apple.com/forums/thread/759773 Questions For Paprika, does this mean the ONE_TIME_SNAPSHOT is still processing, or is it stuck? For Sendy, is this expected behavior due to a cooldown / retention rule after deleting a snapshot request? If Sendy is blocked by backend state, how long should we wait before a new ONE_TIME_SNAPSHOT can be created? Is there anything else we should check to determine whether the Paprika snapshot will eventually produce instances and segments? This is currently blocking our analytics backup for app transfer. If needed, I can provide additional request/response details. Thank you.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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6.7k
Activity
Mar ’25
First App Store review submitted after publishing on Google Play 🚀
Hi everyone! Today I finally submitted my first iOS app for App Store review after previously publishing the Android version on Google Play. App ID: 6771439707 The app was developed with Flutter and the process was a very interesting learning experience, especially around: App Privacy configuration screenshots and metadata archive/distribution process App Store Connect setup adapting branding/assets to platform guidelines Coming from Android publishing, I have to admit the Apple review pipeline feels much stricter and more detail-oriented 😄 but also very polished once everything is correctly configured. I just wanted to thank the community because many forum posts helped me solve issues during the submission process. Now waiting for review results 🤞 Greetings from Argentina!
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8
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166
Activity
2h
App Stuck in Waiting for Review
Hello, My app, Puls: Corporate Wellness (Apple ID: 6762296263), appears to be stuck in the App Review process, and I would like to check whether there might be an issue with my submission. The app has been in the review queue for approximately 10 days, which seems unusually long compared to my previous submissions. I have also opened multiple support cases regarding this issue but have not received any response so far. I would greatly appreciate it if someone could check whether there is an issue with the submission or if any additional information is required from my side. This delay is impacting our planned release timeline, so any assistance or guidance would be greatly appreciated.
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10
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2h
App Stuck in Waiting for Review for Over a Week — Multiple Support Requests Unanswered
Hello, My app Mahjong Pair! - Tile Match (App ID: 6761831655) appears to be stuck in the App Review process, and I would like to check whether there may be an issue with this submission. The current version was originally planned for release on May 18, 2026. However, today is May 30, 2026, and the app is still in "Waiting for Review." Current status: Waiting for Review No messages in Resolution Center No requests for additional information We have also submitted multiple Support inquiries but have not received any response so far. This version is particularly important to our team, as it is tied to a planned release schedule and user acquisition activities that had already been prepared in advance. Given the unusually long delay, we are unsure whether the submission is proceeding normally or if there may be an issue requiring attention. If an Apple staff member could help check the status of this submission, it would be greatly appreciated. Thank you for your time and assistance.
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39
Activity
2h
App Stuck in Waiting for Review for Over a Week?!? (Super unusual)
Hello, My app DramaTales - Watch Drama Reels (Apple ID: 6762190227) seems to be stuck in the App Review process and I'd like to check if something might be wrong with my submission. Timeline: Submission for review: May 20, 2026 Current status: Waiting for Review Waiting time: 9 days as of May 28, 2026 My app reviews are typically approved within 1-2 business days, so I suppose this delay seems to be unusual. Please help review this submission as soon as possible! I have a timeline for publishing app version that cannot be delayed for this long. Any guidance would be very appreciated. Thank you in advance!
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1
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92
Activity
11h
App icon color changed on its own
I haven't updated my app in months, but I discovered my app icon color recently changed entirely on its own, and it displays inconsistently in App Store, App Store Connect, and TestFlight. Everything works fine locally during development. It's all as expected in Icon Composer and Xcode. Typically, the icon shows a white symbol on a blue background. But now, online, the white symbol is a dark red color, and there seem to be additional Liquid Glass and shadow effects that I never chose. So, somewhere in Apple's backend processing of my .icon file, it's getting malformed and rasterized with different parameters than expected? And different cached versions are being displayed in different places? On web, it's showing the incorrect version. Same in App Store Connect and TestFlight. In App Store on iOS, the incorrect version is shown in search results, but the correct version is shown on the product page. I've attached some screenshots. Store link: https://apps.apple.com/us/app/kitchenkit-grocery-organizer/id6754018760 Related threads: https://developer.apple.com/forums/thread/812852 https://developer.apple.com/forums/thread/811770 https://developer.apple.com/forums/thread/823078
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6
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279
Activity
12h
App completely stuck in "Waiting for Review" queue for 2 months
Hi everyone, We are experiencing a bizarre issue with one of our apps, BLOKX. Here is the quick timeline: March 26: First submission. No status change for 2 weeks. We canceled and resubmitted. April 27: Still zero movement. We updated our SDK and submitted again on May 15. On the exact same day, we submitted other app from our developer account. It got reviewed and approved. Only BLOKX gets completely ignored. May 20: Suspecting a technical glitch with the specific App ID, we created a brand new App ID and submitted BLOKX as a completely fresh app. Today (May 27): Still stuck in "Waiting for Review" with zero movement. The Support Loop: We have already contacted Apple Support multiple times regarding the old App ID (Case ID: 102871846091 and Case ID: 102875670447). The replies we are getting are incredibly frustrating and factually incorrect. Support keeps replying with a generic template stating that the app “was just submitted today” (matching the exact date of their email reply), completely ignoring the weeks it spent waiting. When we replied back with actual screenshots of our timeline and submission history proving otherwise, they simply copy-pasted the exact same response a few days later, just changing the date to the current day. • App name: BLOKX • Platform: iOS • Current status: Waiting for Review • Total waiting time: Almost 2 months (across both IDs) • Old App ID: 6761107868 • Current App ID: 6771268940 Has anyone faced something similar recently? How did you get Apple to notice? If any Apple engineering or forum moderator can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thanks in advance!
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2
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134
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12h
Xcode always shows error "Error Downloading Crash Log Information" when trying to download crash logs
For a couple of months now I haven't been able to see new crash reports for my App Store apps in Xcode. I see the list of crash reports in the Organizer, but selecting any of the new ones always shows the same error message: Error Downloading Crash Log Information: An error occurred preventing Xcode from downloading crash log information. "my.email at domain.com" failed with error: There was a failure decoding response: (HTTP 500, 20364 bytes) The data couldn't be read because it isn't in the correct format.. Pushing the Reload button makes the view load for a bit, but then the same error appears again. Since I want to keep fixing crashes in my apps as fast as possible, is Apple aware of the issue and working on a fix? I don't know if this is a Xcode or App Store Connect issue. I would have expected this issue to be fixed with the newest Xcode version 26.5, but it's still happening. I opened FB22589345 on April 23, but got no response so far.
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18
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685
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16h
App stuck in "In Review" state while in review tab says "Approved"
Hi all, has anyone experienced an issue where App Store Connect shows the app as In Review and doesn't allow you to release it to production, but under General → App Review the review appears to be completed and the status is Approved? (attached screenshots) It's been in this state for more than 3 days already. Has anyone encountered this before or knows how to resolve it? Any advice would be appreciated. I've contacted support already but no response
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80
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Cannot attach In-App Purchase to first macOS app version — "In-App Purchases and Subscriptions" section missing on version page
I'm trying to submit a first-time In-App Purchase together with a new version of my macOS app, but App Store Connect doesn't seem to provide a way to do this. Setup: macOS app (Bundle ID: de.andreasmaser.Screenshots) Marketing version: 1.2, Build 1 (uploaded, processed, attached to version) IAP "Screenshots Pro" (Product ID: de.andreasmaser.Screenshots.pro) is fully configured: status "Waiting for Review", App Review screenshot present, both English + German localizations, pricing set Previous 1.1 submission was rejected under Guideline 2.1(b) because "the associated In-App Purchase products have not been submitted for review" Per Apple's documentation (https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/submit-an-in-app-purchase), step 3 says: "On the right, scroll down to the In-App Purchases and Subscriptions section." The problem: This section does not exist on the macOS app version page. I scrolled through the entire page; the sections are: App Previews & Screenshots → Promotional Text → Description → Keywords → URLs/Version/Copyright → Build → Added Content → Game Center → App Review Information → App Sandbox Information → Version Release. There is no "In-App Purchases and Subscriptions" section anywhere. What I've tried: Both Version 1.1 and a fresh Version 1.2 with a freshly-uploaded build Cancelling/withdrawing the previous submission and starting a new draft Editing the IAP and re-saving (no status change) The IAP's "Submit for Review" button stays greyed out on the IAP page The submission draft panel only shows the app version, with no "+" button to add IAPs The "Submission Drafts" floating button on the IAP detail page just opens the same panel with only the app Questions: Does the "In-App Purchases and Subscriptions" section appear for macOS apps under specific conditions I'm missing? Is there a different workflow for attaching first-time IAPs on macOS apps vs. iOS apps? Is this a known App Store Connect bug, and what's the recommended workaround? Any guidance is greatly appreciated — I've been blocked on this re-submission since yesterday.
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0
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76
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1d
App is "Ready for Sale" but not showing up in App Store Search Results
Hi everyone, My new app, was recently approved and its status changed to "Ready for Sale" in App Store Connect. Everything seems to be working fine technically: I can download the app perfectly using the direct App Store link, and it also appears correctly when I click on my Developer Name. However, when I search for the exact and unique name in the App Store search tab, it doesn't show up at all. I am aware that search indexing can usually take anywhere from 24 to 72 hours, but I wanted to ask if anyone else is experiencing unusual delays with the search index right now? Is there anything else I can do to trigger the indexing process besides waiting or pushing a new update?
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3
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286
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1d
Enrollment pending for 10+ days after payment and document submission — no response from support
Hello, I am posting here as a last resort after multiple unsuccessful attempts to contact Apple Developer Support through other channels. Timeline of my situation: I enrolled in the Apple Developer Program through the Apple Developer app on iPhone, and the annual membership fee was successfully charged to my credit card. The subscription appears as active under my Apple ID subscriptions. I was then asked by Apple Developer Relations to provide identity verification documents. I submitted my government-issued ID as requested. I received an email from the Apple Developer Relations Team confirming receipt of the documents, stating: "Thank you for providing the documents we requested. We will review them and follow up with you within two business days." That two-business-day window has now been exceeded by more than a week. Total elapsed time since document submission: 10 days. I have since sent three follow-up emails to Apple Developer Support. None of them have received any response. The Apple Developer app shows the message: "Enrollment through the Apple Developer app is not available for this Apple Account", and redirects to the web. On the web, the enrollment page shows "Purchase your membership" and asks me to complete my purchase, as if I had never paid. I have not clicked that button to avoid being charged a second time. reportaproblem.apple.com does not allow me to take any action on this subscription. At this point my payment, my submitted documents, and my enrollment status appear to be disconnected from each other in Apple's systems. The payment is confirmed, the documents were submitted as requested, but the enrollment remains in a pending state with no communication. I have seen several similar cases in this forum during 2026, some of which were resolved when Apple staff intervened directly. I would greatly appreciate if someone from Apple could review my case internally, confirm that the payment is linked to my enrollment, and allow the document review to proceed. If that is not possible, I would need clear guidance on how to obtain a refund of the membership fee that was already charged. I am happy to provide my Apple ID, the date of the charge, or any other information needed via a private channel. Thank you in advance for any help.
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1
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115
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Subscriptions stuck in Developer Action Needed, cannot submit for review
Hello, our subscriptions are stuck in "Developer Action Needed" state, while "Submit for Review" button is greyed out. Even after editing review notes (as suggested here). Subscriptions were rejected before because: "In order to approve your new In-App Purchase business model, we have to verify the purchasability of the items being sold. Please upload a new binary and make sure that your new In-App Purchase products are available for purchase at the time of review." We submitted new binary but we are still stuck in this state and are not able to resubmit. Thanks for any help. Issue: FB22860643
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**App Stuck in “Waiting for Review” for Several Days – [Poker Reflex] ([6761329446])**
Hi Apple, I hope you are doing well. I am posting here regarding our app, [Poker Reflex] (6761329446: [6761329446]), which has been stuck in the “Waiting for Review” state since [Friday 22th 2026]. We fully understand that App Review times can vary depending on workload and internal processes. However, in our case, the app has remained in this status for several days without any visible progress, update, rejection, metadata issue, or request for additional information. At the moment: No rejection message has been received No metadata issue is shown in App Store Connect No compliance or permission request appears to be pending No additional information has been requested from our side The app simply remains in “Waiting for Review” This is becoming a real concern for us because the delay is now significantly affecting our release planning and business timeline. We have carefully prepared the submission, reviewed the App Store Review Guidelines, and ensured that all required assets, metadata, permissions, and compliance information were provided. What concerns us most is that there seems to be no action or movement at all, which makes us wonder whether the submission may be stuck in the review queue or blocked by an unseen issue. We would sincerely appreciate any guidance from Apple or the developer community regarding: Whether this type of delay is currently common Whether there is any way to confirm that the app is properly queued for review Whether there may be an invisible issue preventing the review from starting Whether this can be escalated or checked by the App Review team We are fully available to provide any additional information or make immediate changes if something is required from our side. Any help, advice, or update would be greatly appreciated. Thank you. [Alexis / Poker Reflex Team]
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2
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Non-Consumable IAP stuck in ‘Developer Action Required’ – cannot link to version page
My Non-Consumable IAP was rejected with Guideline 3.1.1 and now has status ‘Developer Action Required’. The problem: On the version page in App Store Connect, the ‘In-App Purchases and Subscriptions’ section does not appear at the bottom. I cannot link the IAP to a new version submission. Every time I submit a new binary, Apple approves the app version but rejects the IAP afterward — even though I have no way to attach it to the version in the first place. This seems to be a circular issue: the IAP doesn’t appear on the version page because of its current status, but the only way to fix the status is to submit it with a new version. Has anyone experienced this and found a solution? Any help appreciated!​​​​​​​​​​​​​​​​
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104
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Help with 4.3 Spam Rejection
I am in the middle of trying to get an app approved for beta release and the back and forth with the App Store reviewers has been incredibly frustrating and concerning. On Tuesday, I created an app record for my app but quickly realized I made it under the wrong account- I'm working for a company that has a few brands under it's umbrella, and I was under the wrong account when I created the app record. Rather than wait several days to get Apple's approval to transfer app ownership, I decided to delete that app record and create a new one under the proper account. Worst mistake of my life. Now, Apple is insisting that the new app record is spam despite my clarification that I own the other app record and that it was deleted before the new one was created. I have no choice but to believe that somebody else is using our branding and asset somewhere in the App Store that I can't see. Does anybody know how I can resolve this? It should have never taken me the whole week to make an app available on test flight and my stakeholders are not pleased, and I have no clear path towards resolution that will allow me to use the proper branding with the proper company account. App review refuse to offer any solutions, I am stuck with a brand name that I can't use because it's associated with an app I already deleted.
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3
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370
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3d
Spinning Circle when developers attempt to accept App Store Connect invite
I have several developers that are not able to accept their App Store Connect invitations. I have even tried to invite myself using an alternate email and all users get stuck at App Store Connect website with an infinite loading screen.
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281
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3d
How do you set a designated app icon for TestFlight builds?
I currently have multiple macOS app icons configured in my project: AppIcon.icon AppIcon-Development.icon AppIcon-Beta.icon In Xcode, I can assign different app icons for Debug and Release configurations, which works well for local development and production builds. However, I cannot find any equivalent way to specify a dedicated app icon for TestFlight distributions. I would like TestFlight builds to automatically use AppIcon-Beta.icon. Where is this configured, or what is the recommended approach? Is there a specific build setting, archive configuration or App Store Connect mechanism for this, or do I need to handle it manually using build configurations or schemes? Thanks.
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35
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3d
iOS app stuck in “Waiting for Review” for almost 2 weeks
Hi everyone, We are facing an unusually long review delay for our iOS app submission. Our app has been in “Waiting for Review” status for almost 2 weeks now, with no update or movement. We had planned our official launch for 21 May 2026, but the launch date has already passed because the app is still not reviewed/approved. We have already contacted Apple Developer Support and requested assistance, but the status has not changed so far. For context: • App name: SuperWomen • Platform: iOS • Current status: Waiting for Review • Waiting time: Almost 2 weeks • Planned launch date affected: 21 May 2026 • Apple ID: 6759612459 • Case ID: 102898811179 Is anyone else still experiencing unusually long “Waiting for Review” times recently? Also, if Apple Staff can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thank you.
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1
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65
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3d
W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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4
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393
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4d
Analytics Reports API: ONE_TIME_SNAPSHOT stuck with reports but no instances, and deleted snapshot still blocks recreation (409)
Hello, We are trying to back up App Store Connect Analytics data before an app transfer, and we are seeing two different problems with ONE_TIME_SNAPSHOT requests. Apps com.estmob.paprika (App ID: 596642855) com.estmob.ios.sendy.app (App ID: 1489041568) Issue 1: Paprika snapshot exists, but no instances or segments are ever generated Current snapshot request: Request ID: 4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 What we see: GET /v1/analyticsReportRequests/4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 returns 200 The request has a reports relationship GET /v1/analyticsReportRequests/{id}/reports returns 127 analyticsReports However, for all of those reports, GET /v1/analyticsReports/{reportId}/instances returns no instances Therefore there are still no segments and no downloadable raw files As of May 26, 2026, the state is still: reports: 127 reportsWithInstances: 0 instances: 0 segments: 0 Issue 2: Sendy snapshot was deleted, but creating a new snapshot still fails with 409 Previous snapshot request: Request ID: d40503ae-7a75-4d88-a8a6-115456c333cc Current state: GET /v1/analyticsReportRequests/d40503ae-7a75-4d88-a8a6-115456c333cc now returns 404 Listing analyticsReportRequests for the app shows no visible ONE_TIME_SNAPSHOT request Only the ONGOING request is visible However, creating a new ONE_TIME_SNAPSHOT still fails with: 409 STATE_ERROR "You already have such an entity" We also found this forum thread, which seems related: https://developer.apple.com/forums/thread/759773 Questions For Paprika, does this mean the ONE_TIME_SNAPSHOT is still processing, or is it stuck? For Sendy, is this expected behavior due to a cooldown / retention rule after deleting a snapshot request? If Sendy is blocked by backend state, how long should we wait before a new ONE_TIME_SNAPSHOT can be created? Is there anything else we should check to determine whether the Paprika snapshot will eventually produce instances and segments? This is currently blocking our analytics backup for app transfer. If needed, I can provide additional request/response details. Thank you.
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123
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4d