App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
It says: "There are still screenshot uploads in progress." when submit a new build
I'm submitting a new version of my app, and after click "submit for Review", it show that: A few more items are needed in order to submit for review The items listed below are required for submission:There are still screenshot uploads in progress. I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't. And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same. What should I do?
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App icon color changed on its own
I haven't updated my app in months, but I discovered my app icon color recently changed entirely on its own, and it displays inconsistently in App Store, App Store Connect, and TestFlight. Everything works fine locally during development. It's all as expected in Icon Composer and Xcode. Typically, the icon shows a white symbol on a blue background. But now, online, the white symbol is a dark red color, and there seem to be additional Liquid Glass and shadow effects that I never chose. So, somewhere in Apple's backend processing of my .icon file, it's getting malformed and rasterized with different parameters than expected? And different cached versions are being displayed in different places? On web, it's showing the incorrect version. Same in App Store Connect and TestFlight. In App Store on iOS, the incorrect version is shown in search results, but the correct version is shown on the product page. I've attached some screenshots. Store link: https://apps.apple.com/us/app/kitchenkit-grocery-organizer/id6754018760 Related threads: https://developer.apple.com/forums/thread/812852 https://developer.apple.com/forums/thread/811770 https://developer.apple.com/forums/thread/823078
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App stuck in "Waiting for Review" — expedited requests ignored, need help unblocking
Hi Team, My App : LuvLust: Couples Game & Quiz (App ID: 6747910861) has been stuck in "Waiting for Review" for 3-4 weeks with no movement, no feedback, and no communication. What I've tried: Multiple expedited review requests & resubmissions although I understand now that's not the best way as it resets my position. I understand there are lot of requests but a queue number or some form of communication would help. Just want to know if there is a system glitch, account flag, or hidden blocker preventing my submission from entering review. Any help from the App Review team would be greatly appreciated. Thank you.
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Can't fetch products from App Store connect
I had everything working with Revenue Cat. Then my app got rejected for not loading subscriptions, which was odd because a previous built was rejected for wording on that same paywall. I checked, and realised I suddenly can't fetch products in testFlight either. I can only see products in Xcode using the store kit configuration file. I've found many issues like this online and everybody point to the same solutions (that seem to work for most), but here's what I tried so far: Checked that all my agreements in App Store Connect are active Checked that ids match between Xcode / revenue cat / App Store connect Store kit config file is syncing with App Store Connect correctly I removed revenue cat and used the store kit api directly to fetch products. The array of products is empty in all environments that don't have access to store kit config file. Checked status of all subscriptions (all waiting for review -- as they were when the paywall worked) Nothing seems to work... Any suggestions? Many thanks
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Unable to enroll in Apple Developer Program – Invalid State/Region value for Kosovo
Hello, I am trying to enroll in the Apple Developer Program, but I cannot complete the payment. During the purchase process, I receive the following error: We are unable to complete your order. There was an issue when we processed your order. An invalid value '1549' was provided for State, Province, or Region. My details: Country: Kosovo State/Province/Region: Kosovo Region (selected from the available option) I have verified my information multiple times, but the error appears every time. I have contacted Apple Developer Support multiple times over the past month.I have not received any response (positive or negative). I need to complete enrollment to publish my apps, and this delay is blocking my work.
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I want to bang my head into a brick wall
I had the issue pop up again. To refresh what previously happened, when I would submit a new build to TestFlight, it wouldn’t let me download it. That was a problem for a couple weeks. Then after the problem resolved I was able to download the “new build” but when I went into the app, it was clearly an old one. This issue got resolved a couple weeks ago, now it’s back. When I went to test out the new build on a couple of my apps, I was able to download it, but when I looked through the app, it was an old one. Please help me resolve this fast. Last time I waited for over a month
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W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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Xcode always shows error "Error Downloading Crash Log Information" when trying to download crash logs
For a couple of months now I haven't been able to see new crash reports for my App Store apps in Xcode. I see the list of crash reports in the Organizer, but selecting any of the new ones always shows the same error message: Error Downloading Crash Log Information: An error occurred preventing Xcode from downloading crash log information. "my.email at domain.com" failed with error: There was a failure decoding response: (HTTP 500, 20364 bytes) The data couldn't be read because it isn't in the correct format.. Pushing the Reload button makes the view load for a bit, but then the same error appears again. Since I want to keep fixing crashes in my apps as fast as possible, is Apple aware of the issue and working on a fix? I don't know if this is a Xcode or App Store Connect issue. I would have expected this issue to be fixed with the newest Xcode version 26.5, but it's still happening. I opened FB22589345 on April 23, but got no response so far.
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First auto-renewable subscriptions stuck In Review for more than a week after app approval
Hello, I’m looking for guidance on a first auto-renewable subscription review issue that appears to be stuck. Our app “Skinora: AI Skincare Routine” has already been approved and is live on the App Store, but both of our first auto-renewable subscriptions are still stuck in “In Review”. App version: 1.0.1 Build: 6 Subscriptions: Skinora Pro Annual — product ID: skinora_pro_annual Skinora Pro Weekly — product ID: skinora_pro_weekly_Access Current App Store Connect state: App version 1.0.1 is approved/live Subscription group localization is Approved Both subscription products still show In Review There are no visible Resolution Center messages or Notes from App Review requiring action from us Background: The subscriptions were originally returned because the first subscriptions needed to be submitted with a new app version/binary. We then submitted them together with app version 1.0.1 build 6. The app was approved, but the subscriptions have remained In Review for several working days. (8 days) This is blocking our launch because the live app depends on these subscriptions for Pro access, and users cannot purchase/unlock Pro until Apple approves the products. I have already contacted Apple Developer Support multiple times and also called support. The support representative said they would escalate it internally, but the status has not changed yet. Is this a known App Store Connect issue with first auto-renewable subscriptions? Is there any way to confirm whether the subscriptions are actually being reviewed or stuck in an inconsistent state? Should I continue waiting, or is there a specific action needed to reset or move the subscription review forward? Any guidance would be appreciated.
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409 ENTITY_ERROR.RELATIONSHIP.INVALID — Cannot attach build or create version, affecting 2 separate accounts for 1 week
I am unable to submit any app for review. Every attempt to add a build to an App Store version results in a 409 error, both through the App Store Connect website and directly through the App Store Connect REST API. Affected accounts: Account 1: My personal Apple Developer account Account 2: A company-owned Apple Developer account where I have Admin access Both accounts are completely separate — different legal entities, different enrollments — but exhibit the exact same behavior simultaneously. API errors observed When calling PATCH /v1/appStoreVersions/{id}/relationships/build: 409 ENTITY_ERROR.RELATIONSHIP.INVALID "The specified pre-release build could not be added." When calling POST /v1/appStoreVersions to create a new version: 409 ENTITY_ERROR.RELATIONSHIP.INVALID "You cannot create a new version of the App in the current state." What I have verified All builds are processingState: VALID and not expired usesNonExemptEncryption: false is set on all builds No build is already attached to another version Build version string matches the App Store version (1.1.0) App bundle ID matches the build bundle ID Localization, review contact details, and keywords are all filled in Banking info in Agreements, Tax, and Banking was recently updated on both accounts Issue persists on both the website and via the REST API, ruling out a browser/cache issue Question Has anyone seen 409 errors affecting two completely separate developer accounts simultaneously? Could there be a platform-level issue with App Store Connect that is not reflected on the System Status page? I opened a support ticket 1 week ago but I only got a reply today and it's just asking for more details.
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Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is NL4N2SPXQB
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Follow-up and Escalation Request – App Waiting for Review Since March 27, 2026
Dear Apple App Review Team, I hope you are doing well. I am writing to respectfully request assistance regarding my app review status for the following application: App Name: Lang-Talk : Language Lessons App ID: 6761159353 The app was submitted to App Store Connect on March 27, 2026, and it is still showing “Waiting for Review” after more than two months. I previously contacted Apple Developer Support regarding this issue under: Case ID: 102863904030 I received responses on April 15 and April 21 stating that the app was still in the queue and that there was nothing I could do to speed up the process. However, since then, there has been no progress, no review activity, and no additional communication regarding my submission. Because of the unusually long delay, I also posted a question on the Apple Developer Forums to seek guidance from other developers. In my forum post, I explained that: The app has remained in “Waiting for Review” since March 27, 2026 No rejection or feedback has ever been received This is the app’s first submission Many other apps and updates submitted after my app have already been reviewed and released Several developers mentioned that this waiting period is far longer than normal App Store review timelines, which increased my concern that there may be an issue preventing the review process from starting properly. I also submitted an expedite review request, but unfortunately there has been no change in the status. I completely understand that review times may vary depending on internal workload and review requirements. However, after waiting for more than two months without any feedback or status change, I kindly request that the App Review Team please investigate whether there is any hidden issue, account-related problem, or technical reason causing this delay. If any additional information or action is required from my side, I would be happy to provide it immediately. This project is very important to me, and the prolonged uncertainty has become extremely stressful. I would sincerely appreciate any clarification, assistance, or escalation that could help move the review process forward. Thank you very much for your time and support. Kind regards, Sameen Zaka
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App stuck in "Waiting for Review" for over 2 months
Hello everyone, I would like to ask whether other developers are currently experiencing unusually long App Review delays for new apps. Here is the timeline for my app (Apple ID: 6759361892): Build 1 — Feb 19, 2026: Initial build submitted Feb 21, 2026: Rejected because ads were not working properly Build 2 — Feb 23, 2026: Updated build submitted Build 3 — Feb 26, 2026: Another updated build submitted Mar 11–18, 2026: Status remained “Waiting for Review” and never entered the “In Review” stage Mar 18, 2026: Submission cancelled and resubmitted Current status: Still “Waiting for Review” During this period, I have already tried several ways to resolve the issue: Contacted Apple Developer Support multiple times Submitted an expedited review request Sent several follow-up emails regarding the delay Contacted Apple Support and asked them to leave messages for the App Review team Each time, I was told that the situation would be checked or that the review would “begin shortly.” I have now received that same response multiple times, including after my expedited review request was accepted, but there has still been no visible progress or transition into active review. While browsing the Developer Forums, I also noticed that several recent posts seem to describe similar situations, especially involving new app submissions remaining stuck in “Waiting for Review.” So I would like to ask: Are other developers currently experiencing similar delays? Has anyone recently seen their app finally move from “Waiting for Review” to “In Review” after a very long delay? Could this possibly be related to a broader App Review queue slowdown? I’m mainly trying to understand whether this is an isolated issue or something other developers are also currently facing. Any recent experiences or information would be greatly appreciated. Thank you.
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Non-Consumable IAP stuck in ‘Developer Action Required’ – cannot link to version page
My Non-Consumable IAP was rejected with Guideline 3.1.1 and now has status ‘Developer Action Required’. The problem: On the version page in App Store Connect, the ‘In-App Purchases and Subscriptions’ section does not appear at the bottom. I cannot link the IAP to a new version submission. Every time I submit a new binary, Apple approves the app version but rejects the IAP afterward — even though I have no way to attach it to the version in the first place. This seems to be a circular issue: the IAP doesn’t appear on the version page because of its current status, but the only way to fix the status is to submit it with a new version. Has anyone experienced this and found a solution? Any help appreciated!​​​​​​​​​​​​​​​​
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Update stuck in 'In Review' for 80 days — Developer Support says they can't reach App Review
Hello, I'm posting again — and unfortunately, I already know how this thread is going to go. My app (ID: 6756186616) has now been stuck in "In Review" for 80 days. To save everyone time, here is the reply I expect to receive within a day or two, copy-pasted from the response on my last thread: "Thank you for your post. We're investigating and The App Review team will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us." Nothing actually happened after that reply last time. No follow-up in App Store Connect. No further communication. Just silence. When I escalated to Developer Support (case #20000111565861), I was told explicitly that Developer Support has no way to reach the App Review team and no authority to intervene on submissions stuck in review. So Developer Support points back to App Review, and the standard forum reply points back to "contact us" — which loops back to Developer Support. This is a closed loop that doesn't actually resolve anything for an independent developer. Concrete questions: Is there any real escalation path that doesn't end in an automated reply? Why has a submission been "In Review" for 80 days with zero communication? What should a solo developer do when both Developer Support and the forum response are dead ends? I'm not asking for special treatment. I'm asking for the review to actually move — in either direction. A rejection with feedback would be infinitely more useful than 80 days of silence. Thank you.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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6.6k
Activity
Mar ’25
App stuck "Waiting for Review" for almost week now
Hi, My app ID: 6762301629 has been stuck in "Waiting for Review" since 17 May. We are worried there might be a system glitch or a hidden blocker holding up the process. Just wondering if there is anything we need to do on our end. Any help or a quick check from the App Review team would be greatly appreciated. Thank you!
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52
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22h
It says: "There are still screenshot uploads in progress." when submit a new build
I'm submitting a new version of my app, and after click "submit for Review", it show that: A few more items are needed in order to submit for review The items listed below are required for submission:There are still screenshot uploads in progress. I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't. And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same. What should I do?
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88k
Activity
22h
App icon color changed on its own
I haven't updated my app in months, but I discovered my app icon color recently changed entirely on its own, and it displays inconsistently in App Store, App Store Connect, and TestFlight. Everything works fine locally during development. It's all as expected in Icon Composer and Xcode. Typically, the icon shows a white symbol on a blue background. But now, online, the white symbol is a dark red color, and there seem to be additional Liquid Glass and shadow effects that I never chose. So, somewhere in Apple's backend processing of my .icon file, it's getting malformed and rasterized with different parameters than expected? And different cached versions are being displayed in different places? On web, it's showing the incorrect version. Same in App Store Connect and TestFlight. In App Store on iOS, the incorrect version is shown in search results, but the correct version is shown on the product page. I've attached some screenshots. Store link: https://apps.apple.com/us/app/kitchenkit-grocery-organizer/id6754018760 Related threads: https://developer.apple.com/forums/thread/812852 https://developer.apple.com/forums/thread/811770 https://developer.apple.com/forums/thread/823078
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App stuck in "Waiting for Review" — expedited requests ignored, need help unblocking
Hi Team, My App : LuvLust: Couples Game & Quiz (App ID: 6747910861) has been stuck in "Waiting for Review" for 3-4 weeks with no movement, no feedback, and no communication. What I've tried: Multiple expedited review requests & resubmissions although I understand now that's not the best way as it resets my position. I understand there are lot of requests but a queue number or some form of communication would help. Just want to know if there is a system glitch, account flag, or hidden blocker preventing my submission from entering review. Any help from the App Review team would be greatly appreciated. Thank you.
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Can't fetch products from App Store connect
I had everything working with Revenue Cat. Then my app got rejected for not loading subscriptions, which was odd because a previous built was rejected for wording on that same paywall. I checked, and realised I suddenly can't fetch products in testFlight either. I can only see products in Xcode using the store kit configuration file. I've found many issues like this online and everybody point to the same solutions (that seem to work for most), but here's what I tried so far: Checked that all my agreements in App Store Connect are active Checked that ids match between Xcode / revenue cat / App Store connect Store kit config file is syncing with App Store Connect correctly I removed revenue cat and used the store kit api directly to fetch products. The array of products is empty in all environments that don't have access to store kit config file. Checked status of all subscriptions (all waiting for review -- as they were when the paywall worked) Nothing seems to work... Any suggestions? Many thanks
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Unable to enroll in Apple Developer Program – Invalid State/Region value for Kosovo
Hello, I am trying to enroll in the Apple Developer Program, but I cannot complete the payment. During the purchase process, I receive the following error: We are unable to complete your order. There was an issue when we processed your order. An invalid value '1549' was provided for State, Province, or Region. My details: Country: Kosovo State/Province/Region: Kosovo Region (selected from the available option) I have verified my information multiple times, but the error appears every time. I have contacted Apple Developer Support multiple times over the past month.I have not received any response (positive or negative). I need to complete enrollment to publish my apps, and this delay is blocking my work.
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1d
I want to bang my head into a brick wall
I had the issue pop up again. To refresh what previously happened, when I would submit a new build to TestFlight, it wouldn’t let me download it. That was a problem for a couple weeks. Then after the problem resolved I was able to download the “new build” but when I went into the app, it was clearly an old one. This issue got resolved a couple weeks ago, now it’s back. When I went to test out the new build on a couple of my apps, I was able to download it, but when I looked through the app, it was an old one. Please help me resolve this fast. Last time I waited for over a month
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1d
W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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245
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Xcode always shows error "Error Downloading Crash Log Information" when trying to download crash logs
For a couple of months now I haven't been able to see new crash reports for my App Store apps in Xcode. I see the list of crash reports in the Organizer, but selecting any of the new ones always shows the same error message: Error Downloading Crash Log Information: An error occurred preventing Xcode from downloading crash log information. "my.email at domain.com" failed with error: There was a failure decoding response: (HTTP 500, 20364 bytes) The data couldn't be read because it isn't in the correct format.. Pushing the Reload button makes the view load for a bit, but then the same error appears again. Since I want to keep fixing crashes in my apps as fast as possible, is Apple aware of the issue and working on a fix? I don't know if this is a Xcode or App Store Connect issue. I would have expected this issue to be fixed with the newest Xcode version 26.5, but it's still happening. I opened FB22589345 on April 23, but got no response so far.
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First auto-renewable subscriptions stuck In Review for more than a week after app approval
Hello, I’m looking for guidance on a first auto-renewable subscription review issue that appears to be stuck. Our app “Skinora: AI Skincare Routine” has already been approved and is live on the App Store, but both of our first auto-renewable subscriptions are still stuck in “In Review”. App version: 1.0.1 Build: 6 Subscriptions: Skinora Pro Annual — product ID: skinora_pro_annual Skinora Pro Weekly — product ID: skinora_pro_weekly_Access Current App Store Connect state: App version 1.0.1 is approved/live Subscription group localization is Approved Both subscription products still show In Review There are no visible Resolution Center messages or Notes from App Review requiring action from us Background: The subscriptions were originally returned because the first subscriptions needed to be submitted with a new app version/binary. We then submitted them together with app version 1.0.1 build 6. The app was approved, but the subscriptions have remained In Review for several working days. (8 days) This is blocking our launch because the live app depends on these subscriptions for Pro access, and users cannot purchase/unlock Pro until Apple approves the products. I have already contacted Apple Developer Support multiple times and also called support. The support representative said they would escalate it internally, but the status has not changed yet. Is this a known App Store Connect issue with first auto-renewable subscriptions? Is there any way to confirm whether the subscriptions are actually being reviewed or stuck in an inconsistent state? Should I continue waiting, or is there a specific action needed to reset or move the subscription review forward? Any guidance would be appreciated.
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409 ENTITY_ERROR.RELATIONSHIP.INVALID — Cannot attach build or create version, affecting 2 separate accounts for 1 week
I am unable to submit any app for review. Every attempt to add a build to an App Store version results in a 409 error, both through the App Store Connect website and directly through the App Store Connect REST API. Affected accounts: Account 1: My personal Apple Developer account Account 2: A company-owned Apple Developer account where I have Admin access Both accounts are completely separate — different legal entities, different enrollments — but exhibit the exact same behavior simultaneously. API errors observed When calling PATCH /v1/appStoreVersions/{id}/relationships/build: 409 ENTITY_ERROR.RELATIONSHIP.INVALID "The specified pre-release build could not be added." When calling POST /v1/appStoreVersions to create a new version: 409 ENTITY_ERROR.RELATIONSHIP.INVALID "You cannot create a new version of the App in the current state." What I have verified All builds are processingState: VALID and not expired usesNonExemptEncryption: false is set on all builds No build is already attached to another version Build version string matches the App Store version (1.1.0) App bundle ID matches the build bundle ID Localization, review contact details, and keywords are all filled in Banking info in Agreements, Tax, and Banking was recently updated on both accounts Issue persists on both the website and via the REST API, ruling out a browser/cache issue Question Has anyone seen 409 errors affecting two completely separate developer accounts simultaneously? Could there be a platform-level issue with App Store Connect that is not reflected on the System Status page? I opened a support ticket 1 week ago but I only got a reply today and it's just asking for more details.
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561
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App stuck in "Processing for Distribution" status.
After our app review is accepted, it has been stuck in "Processing for Distribution" mode for over 24 hours. Usually we've seen a new app changed for "Processing for Distribution" to "Ready for distribution" in under 10 minutes. Does anyone encounter a similar issue and how to proceed?
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4
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Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is NL4N2SPXQB
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Follow-up and Escalation Request – App Waiting for Review Since March 27, 2026
Dear Apple App Review Team, I hope you are doing well. I am writing to respectfully request assistance regarding my app review status for the following application: App Name: Lang-Talk : Language Lessons App ID: 6761159353 The app was submitted to App Store Connect on March 27, 2026, and it is still showing “Waiting for Review” after more than two months. I previously contacted Apple Developer Support regarding this issue under: Case ID: 102863904030 I received responses on April 15 and April 21 stating that the app was still in the queue and that there was nothing I could do to speed up the process. However, since then, there has been no progress, no review activity, and no additional communication regarding my submission. Because of the unusually long delay, I also posted a question on the Apple Developer Forums to seek guidance from other developers. In my forum post, I explained that: The app has remained in “Waiting for Review” since March 27, 2026 No rejection or feedback has ever been received This is the app’s first submission Many other apps and updates submitted after my app have already been reviewed and released Several developers mentioned that this waiting period is far longer than normal App Store review timelines, which increased my concern that there may be an issue preventing the review process from starting properly. I also submitted an expedite review request, but unfortunately there has been no change in the status. I completely understand that review times may vary depending on internal workload and review requirements. However, after waiting for more than two months without any feedback or status change, I kindly request that the App Review Team please investigate whether there is any hidden issue, account-related problem, or technical reason causing this delay. If any additional information or action is required from my side, I would be happy to provide it immediately. This project is very important to me, and the prolonged uncertainty has become extremely stressful. I would sincerely appreciate any clarification, assistance, or escalation that could help move the review process forward. Thank you very much for your time and support. Kind regards, Sameen Zaka
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App stuck in "Waiting for Review" for over 2 months
Hello everyone, I would like to ask whether other developers are currently experiencing unusually long App Review delays for new apps. Here is the timeline for my app (Apple ID: 6759361892): Build 1 — Feb 19, 2026: Initial build submitted Feb 21, 2026: Rejected because ads were not working properly Build 2 — Feb 23, 2026: Updated build submitted Build 3 — Feb 26, 2026: Another updated build submitted Mar 11–18, 2026: Status remained “Waiting for Review” and never entered the “In Review” stage Mar 18, 2026: Submission cancelled and resubmitted Current status: Still “Waiting for Review” During this period, I have already tried several ways to resolve the issue: Contacted Apple Developer Support multiple times Submitted an expedited review request Sent several follow-up emails regarding the delay Contacted Apple Support and asked them to leave messages for the App Review team Each time, I was told that the situation would be checked or that the review would “begin shortly.” I have now received that same response multiple times, including after my expedited review request was accepted, but there has still been no visible progress or transition into active review. While browsing the Developer Forums, I also noticed that several recent posts seem to describe similar situations, especially involving new app submissions remaining stuck in “Waiting for Review.” So I would like to ask: Are other developers currently experiencing similar delays? Has anyone recently seen their app finally move from “Waiting for Review” to “In Review” after a very long delay? Could this possibly be related to a broader App Review queue slowdown? I’m mainly trying to understand whether this is an isolated issue or something other developers are also currently facing. Any recent experiences or information would be greatly appreciated. Thank you.
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187
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I am required to accept an already accepted agreement
Hello, if I try to create a new iOS App version on App Store Connect, I get a popup stating that I need to accept the updated Apple Developer Program License Agreement: However, the agreement has already been accepted: So, now I am stuck and I cannot release any update for my apps. How could I solve this? Thank you.
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Non-Consumable IAP stuck in ‘Developer Action Required’ – cannot link to version page
My Non-Consumable IAP was rejected with Guideline 3.1.1 and now has status ‘Developer Action Required’. The problem: On the version page in App Store Connect, the ‘In-App Purchases and Subscriptions’ section does not appear at the bottom. I cannot link the IAP to a new version submission. Every time I submit a new binary, Apple approves the app version but rejects the IAP afterward — even though I have no way to attach it to the version in the first place. This seems to be a circular issue: the IAP doesn’t appear on the version page because of its current status, but the only way to fix the status is to submit it with a new version. Has anyone experienced this and found a solution? Any help appreciated!​​​​​​​​​​​​​​​​
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Update stuck in 'In Review' for 80 days — Developer Support says they can't reach App Review
Hello, I'm posting again — and unfortunately, I already know how this thread is going to go. My app (ID: 6756186616) has now been stuck in "In Review" for 80 days. To save everyone time, here is the reply I expect to receive within a day or two, copy-pasted from the response on my last thread: "Thank you for your post. We're investigating and The App Review team will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us." Nothing actually happened after that reply last time. No follow-up in App Store Connect. No further communication. Just silence. When I escalated to Developer Support (case #20000111565861), I was told explicitly that Developer Support has no way to reach the App Review team and no authority to intervene on submissions stuck in review. So Developer Support points back to App Review, and the standard forum reply points back to "contact us" — which loops back to Developer Support. This is a closed loop that doesn't actually resolve anything for an independent developer. Concrete questions: Is there any real escalation path that doesn't end in an automated reply? Why has a submission been "In Review" for 80 days with zero communication? What should a solo developer do when both Developer Support and the forum response are dead ends? I'm not asking for special treatment. I'm asking for the review to actually move — in either direction. A rejection with feedback would be infinitely more useful than 80 days of silence. Thank you.
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App Pricing Change
Hi, I made a price change for an in-app subscription in App Store Connect, but when testing the app the price change did not reflect. Is there anything further that I have to do, or will the new price reflect when the app is accessed?
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