App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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Jun ’26
External Review - Deleted Build Stuck in Waiting for Review Queue
I deleted Build 16 from the external Test Flight review approval because I want Build 17 to be used and set up for external review. I successfully removed it and it is not showing up under external testing.. but when I try to add my Build 17, it is greyed out and says that Build 16 is still waiting for review. Can you please fix this as soon as possible so I can begin the review process for my Build 17? Please let me know what information you may need. I'm hoping to get this resolved ASAP.
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App Store PPO: Installed app shows default icon instead of alternate test icon
Hi everyone, I’m currently running an A/B test for my app icon using App Store Product Page Optimization (PPO), and I've run into a frustrating behavior that I can't quite figure out. The Setup: My app binary includes both the default icon (Icon A) and the alternate icon (Icon B) in the Asset Catalog. I've successfully linked Icon B to the PPO treatment in App Store Connect. The Problem: When the App Store serves Treatment B, the store page correctly displays Icon B. However, after downloading and installing the app, the home screen still shows the default Icon A. What I've verified so far: I have Include All App Icon Assets set to Yes in Xcode Build Settings. Has anyone else experienced this exact disconnect between the PPO storefront and the installed binary? Thanks.
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Guideline 5.2.3 - Internet radio app using Radio Browser API - What documentation does App Review actually expect?
Hello, I'm looking for advice from developers who have successfully published internet radio applications on the App Store. My app has been rejected multiple times under Guideline 5.2.3 with the following message: "The app provides potentially unauthorized access to third-party audio or video streaming, catalogs, and discovery services." Apple asks me to provide: "documentary evidence evidencing that you have all necessary rights or permissions to the third-party audio or video streaming, catalogs, and discovery services in the app." However, I'm not sure what documentation App Review actually expects. My application works as follows: • It does NOT host, proxy, cache, retransmit, record, convert, or modify any audio streams. • Playback uses Apple's AVPlayer. • Audio is streamed directly from the original broadcaster to the user's device. • The application only retrieves publicly available station metadata and stream URLs from the Radio Browser API. • The app no longer contains any built-in curated station list. • Music identification uses Apple ShazamKit together with metadata lookup (MusicBrainz, Last.fm and Apple iTunes Search API). These services are used only for metadata and artwork, not for streaming audio. I have already contacted the Radio Browser maintainers asking whether they can provide written permission or an official statement, but I have not yet received a reply. My questions are: Has anyone successfully published an App Store internet radio application that uses the Radio Browser API (or another public radio directory)? What documentary evidence satisfied App Review? Does Apple expect permission from the Radio Browser project, or from every individual broadcaster whose publicly available stream is listed in the directory? If your app was approved, what documentation did you provide? Any experience or guidance would be greatly appreciated. Thank you. Has anyone received a successful approval for an internet radio app under Guideline 5.2.3 in 2025 or 2026?
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Developer Account Enrollment Delayed for 2 Weeks - Case ID: 102930925115
Hello, My Apple Developer Account enrollment has been stuck in the manual identity verification phase for over two weeks. I was asked by support to provide my details in Roman characters, which I did immediately, but I have received no response since then. This delay is severely impacting my business and halting my application deployment. Could a community manager or senior support agent please review my case? Case ID: 102930925115 Name: MOMEN GHAFARI
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App Delay: macOS stuck 'Processing' for over 10 days
NB Dev Support ticket has been open for 9 days 102922985821 We are experiencing significant roadblock as macOS app are stuck 'Processing' after uploading. Current 10 days stuck. It's now affecting our release roadmap, and this is even before we have to wait for the usual extended TestFlight and Production review times that exist for macOS (compared to iOS). The .pkg app is uploaded via Transporter. Transporter reports it has uploaded ok, but in App Store Connect shows it is stuck 'Processing'. Subsequent upload has the same effect. Two previous builds for this build number were rejected (Invalid Binary = signing) but have been fixed - we shouldn't have to bump the build number to free the slot to try again... Note there were a flurry of these issues in Jan 2026, but also at least one other ticket now: https://developer.apple.com/forums/thread/818208 Anyone else seeing this, or been able to resolve? Cheers!
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App completely invisible in App Store search for 5+ weeks — exact brand name returns zero results (Case 102903827120)
Summary My app "Hibika" has been completely absent from App Store search results since launch on May 25, 2026 — now over 5 weeks. This includes searching for its exact, unique brand name, which should be the most trivial search match possible. App details App name: Hibika App ID: 6760477185 Bundle ID: com.chrisbc.hibika Version: 1.2.0, status: Ready for Distribution Category: Health & Fitness / Habit tracker What's broken Searching "Hibika" in the App Store app or on apps.apple.com returns zero results — not even a distant match — in every storefront I've tested (Spain, US, UK, Germany, France, Mexico, Japan). The app's direct product page loads correctly and is fully functional: https://apps.apple.com/us/app/hibika/id6760477185 Search by keywords/subtitle terms also returns nothing, which is expected since those aren't indexed for a brand-new app with low install volume — but the complete absence for the exact brand name is not normal behavior and does not match any documented ASO ranking factor. What I've verified so far Not a device/cache issue — reproduced across multiple devices, regions, and by independent third parties (including an Apple Developer Support advisor who confirmed the same result on their end). Not a regional listing gap — app availability is confirmed active in all major storefronts. A separate issue with user reviews not appearing on the product page self-resolved after a few weeks, but the search indexing issue persists. Apple Developer Support case history Case escalated to a Senior Advisor in early June. Escalated to Engineering team on June 17 (ticket 180061872). As of July 2, no update or resolution provided, despite multiple follow-ups. Question for the community Has anyone experienced total invisibility in App Store search (including exact brand name matches) that lasted this long? If so: Did it resolve on its own, or did something specific fix it (title/subtitle change, rebuild, resubmission)? Any idea what backend indexing bug could cause a brand-new app to be excluded even from exact-name search? Any insight from developers who've hit this — or from Apple engineers who might see this — would be hugely appreciated. Happy to share more diagnostic details if useful.
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App Stuck in Waiting for Review for Nearly a Week — Multiple Support Requests Unanswered
Hello, My app Jewel Coloring+ Sort Beads IQ+ (App ID: 6785241915) appears to be stuck in the App Review process, and I would like to check whether there may be an issue with this submission. The current version was originally planned for release on June 30, 2026. However, today is July 7, 2026, and the app is still in "Waiting for Review." Current status: Waiting for Review No messages in Resolution Center No requests for additional information We have also submitted multiple Support inquiries but have not received any response so far. This version is particularly important to our team, as it is tied to a planned release schedule and user acquisition activities that had already been prepared in advance. Given the unusually long delay, we are unsure whether the submission is proceeding normally or if there may be an issue requiring attention. If an Apple staff member could help check the status of this submission, it would be greatly appreciated. Thank you for your time and assistance.
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App Stuck in Waiting for Review for Over a Week — Multiple Support Requests Unanswered
Hello, My app Jewel Coloring+ Sort Beads IQ+ (App ID: 6785241915) appears to be stuck in the App Review process, and I would like to check whether there may be an issue with this submission. The current version was originally planned for release on June 30, 2026. However, today is July 7, 2026, and the app is still in "Waiting for Review." Current status: Waiting for Review No messages in Resolution Center No requests for additional information We have also submitted multiple Support inquiries but have not received any response so far. This version is particularly important to our team, as it is tied to a planned release schedule and user acquisition activities that had already been prepared in advance. Given the unusually long delay, we are unsure whether the submission is proceeding normally or if there may be an issue requiring attention. If an Apple staff member could help check the status of this submission, it would be greatly appreciated. Thank you for your time and assistance.
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Apple Developer Program team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access. The purpose of adding this user is to include them as an internal TestFlight tester after the invitation is accepted. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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App Store Connect - Developer team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access to testflight. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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App Store Connect Metrics via REST API
I hope this message finds you well. I’m reaching out to ask whether specific App Store Connect metrics available in the App Analytics dashboard can also be accessed via the App Store Connect REST API. I have reviewed the official API documentation, but I couldn’t find confirmation regarding the metrics listed below. Could you kindly clarify if the following metrics are available through the REST API? And if so, could you point me to the relevant endpoints or documentation? From the "Usage" group: Installations (Opt-in only) Active Devices Deletions (Uninstalls) From the "App Store" group: Impressions (Unique Devices) Product Page Views (Unique Devices) If these metrics are not available via the REST API, is there an alternative method to programmatically access or export them? Thank you very much in advance for your help and guidance.
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-1003 error when reporting or loading achievements in Unity app
Hello, I'm building an unreleased game and testing it on both iOS 26.5.2 and iOS 27.0 Developer Beta, and getting the same error when trying to interact with GameKit. It doesn't seem to matter whether the game is deployed directly through Xcode or Testflight. The local player authenticates properly upon booting the game, but when trying to claim an achievement using the following code: try { var inProgressAchievements = await GKAchievement.LoadAchievements(); var gkAchievement = inProgressAchievements.FirstOrDefault(ach => ach.Identifier == "NEW_CASE"); if (gkAchievement == null) gkAchievement = GKAchievement.Init("NEW_CASE"); gkAchievement.PercentComplete = 100; await GKAchievement.Report(gkAchievement); } catch (GameKitException e) { Debug.LogError($"Failed to report achievement {achievement.IOSAchievementID}, error {e.Code} : {e.Message}"); } I get the following error: [Platform] [21.598] Failed to report achievement NEW_CASE, error -1003 : Code=-1003 Domain=NSURLErrorDomain Description=Aucun serveur ayant le nom d’hôte précisé n’a été détecté. Manavoid.Core.<<UnlockAchievement>gDoAsync|0>d:MoveNext() (at ./Library/PackageCache/com.manavoid.core@824a3b70b55f/Runtime/Platform/IOSSubsystem.cs:69) Apple.GameKit.GKAchievement:OnLoadAchievementsError(Int64, IntPtr) (at ./Library/PackageCache/com.apple.unityplugin.gamekit@1ebe01ff0665/Source/GKAchievement.cs:139) [Platform] [21.59859] Failed to report achievement , error -1003 : Code=-1003 Domain=NSURLErrorDomain Description=Aucun serveur ayant le nom d’hôte précisé n’a été détecté. Manavoid.Core.<<UnlockAchievement>gDoAsync|0>d:MoveNext() (at ./Library/PackageCache/com.manavoid.core@824a3b70b55f/Runtime/Platform/IOSSubsystem.cs:69) Apple.GameKit.GKAchievement:OnLoadAchievementsError(Int64, IntPtr) (at ./Library/PackageCache/com.apple.unityplugin.gamekit@1ebe01ff0665/Source/GKAchievement.cs:139) I currently have 18 achievements set up in Game Center. Some of them are still strictly IDs and have no localization data or artwork yet, if that matters. Opening the Game Center overlay in-game works, but I can't see any achievements listed. I did manage to see them once (with missing localization as expected), but I couldn't reproduce it consistently, most of the time Game Center simply says "0 out of 0 achievements". My Testflight build metadata looks like this: ***.app*** application-identifier: **********.com.***.*** get-task-allow: false beta-reports-active: true com.apple.developer.team-identifier: ********** com.apple.developer.game-center: true Help!
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GAKO Business stuck in “Waiting for Review” despite approved expedited review and multiple support escalations
Hello, Our GAKO Business update has been repeatedly delayed in “Waiting for Review,” despite multiple contacts with Apple Developer Support and an approved expedited review request. App: GAKO Business Version: 1.3.1 Current submission date: July 3, 2026 Current status: Waiting for Review Expedited review: Approved This issue has been ongoing across multiple submissions for approximately one month. We have contacted Apple Developer Support several times and followed up repeatedly under the same support case. However, the current submission has still not entered review. The update contains critical production fixes affecting existing App Store users. GAKO Business is used by real businesses to manage appointments, employees, schedules, services, and customer records. The currently published version contains issues affecting essential business workflows, while the corrected version remains unavailable. Apple has confirmed that the application was placed in the expedited review queue. However, it remains in “Waiting for Review.” We are not asking Apple to bypass the App Review Guidelines. We would like Apple to verify whether the submission is affected by an internal routing issue, technical hold, or another submission-level problem. Has anyone experienced the same situation where expedited review was approved, but the application remained in “Waiting for Review”? If Apple staff sees this post, we would greatly appreciate assistance in checking the submission. Thank you.
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TestFlight builds appear but cannot be installed – "The requested app is not available or doesn't exist"
Hello, I am experiencing an issue that affects every app under my Apple Developer account, and after extensive troubleshooting I believe this is an Apple-side backend issue. Developer Team ID: V94M8SUV94 Issue Every TestFlight build uploads and processes successfully. The build status becomes "Testing", internal testers receive the invitation, and the app appears correctly in TestFlight with: App icon App name Version Description Install button However, as soon as Install is tapped (within 1–2 seconds), TestFlight displays: The requested app is not available or doesn't exist." This issue affects Every app under my developer account Every uploaded build Every internal tester Multiple Apple IDs Multiple iPhones Things I have already verified Apple Developer Program membership is Active Free Apps Agreement is Active Paid Apps Agreement is Active Banking information is Active Tax forms (W-8BEN and Certificate of Foreign Status) are Active App Availability is enabled in 175 countries/regions No countries are in Processing Distribution certificates are valid Builds finish processing successfully Builds show Testing Internal TestFlight groups are configured correctly Multiple new builds have been uploaded Multiple devices have been tested Important observation The same Apple IDs and devices can successfully install TestFlight apps from other developers. Only apps from my developer account fail to install. Support cases I currently have two open Apple Developer Support cases: Case ID: 102931480856 Case ID: 102933805150 Unfortunately, I have not yet received a resolution. Apple Developer Forum I found several forum threads where other developers reported the exact same behavior. Some later reported that Apple resolved the issue through backend intervention without requiring changes to the app or App Store Connect configuration. Has anyone experienced this recently? If an Apple engineer sees this, could you please verify whether Developer Team ID V94M8SUV94 is affected by a known TestFlight backend issue or requires backend reprovisioning? As far as my research the issue is in beta app agrement Any guidance would be greatly appreciated, as this is currently blocking all internal testing for my clients. Thank you.
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Error 422 when installing TestFlight beta – waiting for over a week
Hi, I’m experiencing the 422 Beta error every time I try to install my TestFlight build. App information: App name: Stallkoll Bundle ID: se.stallkollapp.app Apple Developer Program: Individual Account Distribution: TestFlight Build uploaded using Codemagic Apple Support has already confirmed that my Apple Developer account verification is approved, and all required documents have been accepted. I have already tried: Creating multiple new builds. Removing and re-adding myself as a tester. Reinstalling TestFlight. Logging out and back into my Apple ID. Confirming Agreements, Tax and Banking are complete. Waiting over a week. Contacting Apple Support several times. In Codemagic, the upload finds my app correctly, but during App Store Connect distribution I repeatedly see: “Did not find build matching uploaded version yet, it might be still processing. Waiting to try again…” The build eventually appears in TestFlight, but it still cannot be installed and always results in the 422 Beta error. I’ve now been blocked for over a week and really need to release my app. Has anyone experienced this issue, or could someone from Apple please investigate whether there is something wrong with my App Store Connect account or TestFlight configuration? Thank you!
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Non-Consumable IAP stuck in ‘Developer Action Required’ – cannot link to version page
My Non-Consumable IAP was rejected with Guideline 3.1.1 and now has status ‘Developer Action Required’. The problem: On the version page in App Store Connect, the ‘In-App Purchases and Subscriptions’ section does not appear at the bottom. I cannot link the IAP to a new version submission. Every time I submit a new binary, Apple approves the app version but rejects the IAP afterward — even though I have no way to attach it to the version in the first place. This seems to be a circular issue: the IAP doesn’t appear on the version page because of its current status, but the only way to fix the status is to submit it with a new version. Has anyone experienced this and found a solution? Any help appreciated!​​​​​​​​​​​​​​​​
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App Store Connect – URGENT! Missing “In-App Purchases and Subscriptions” Section + Cannot Create New Version (Blocking Submission)
Hi everyone, I’m currently stuck with a blocking issue in App Store Connect and would really appreciate any guidance or insight. Issue: My app version (iOS App 1.0) is missing the “In-App Purchases and Subscriptions” section entirely. Because of this, I cannot attach my subscriptions to the version, which is preventing me from submitting the app for review. Additionally, I also do not have the option to create a new version, so I can’t work around the issue by moving to 1.0.1. What happened before this: I uploaded a build (Build 24) Submitted the app for review Then removed the submission After that, the IAP section disappeared completely Since then, I cannot attach subscriptions or create a new version Current state: Subscriptions are created and show “Waiting for Review” New Build is attached to Version 1.0 All metadata and screenshots are complete “In-App Purchases and Subscriptions” section is missing “Add Version” option is not available What I’ve tried: Removing and re-adding the build Waiting for UI refresh/processing Contacting Apple Developer Support (case has been escalated for 6 days with no response) Impact: This is currently blocking my app launch because I would be rejected since the subscriptions are not linked, as I cannot submit my first subscription with the app. Questions: Has anyone experienced a missing IAP section after removing a submission? Is there any way to force reset the app version state from the developer side? Is this a known App Store Connect issue? Any help or suggestions would be greatly appreciated. Thanks in advance.
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Organization enrollment stuck in a loop - please withdraw my pending enrollment so I can re-submit
Two weeks in a loop and hoping a staff member can step in. I'm enrolling my company, Zawaya GCC Advertising & Marketing (Kuwait), as an organization. My D‑U‑N‑S Number is active and correct, and the legal entity details match. The problem: when I first submitted, the applicant name and verification contact on the enrollment form were entered incorrectly. Both are locked on the submitted application.. there's no field for me to edit them, and my Apple Account name itself is already correct, so this isn't something I can fix on my side. Instead I'm stuck in an automated loop: I get an email asking me to upload documents, I upload them, and the response comes back that the applicant name and verification contact are wrong and must be changed.. the exact thing I can't change. Upload → rejected for the locked fields → asked to upload again. Two weeks, no progress. What I've already tried: Requested the correction through support multiple times (no action taken) Re-uploaded the requested documents several times Requested a phone callback three times.. held 2+ hours each with no answer My ask is a single, simple one: please withdraw/cancel this pending enrollment so I can start a fresh one with the correct applicant name and verification contact. I'm the company owner and haven't been charged, so re-submitting is no problem on my end. Case Number: 102912899650 Enrollment ID: PXJF4634XK I'll update this thread the moment anything moves. Thank you to anyone at Apple who can take a look.
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No response from Apple Developer Support – how to proceed?
Hi everyone, I’m facing an issue with the App Store review / support process and would really appreciate some guidance from others who may have experienced something similar. I have contacted Apple Developer Support multiple times regarding my app, but unfortunately I have not received any meaningful response so far. At this point, I am unsure how to move forward or how to get proper feedback to resolve the issue. The lack of response is making it difficult to proceed with my app submission and address any potential problems on Apple’s side. Has anyone encountered a similar situation? How did you successfully escalate the issue? Is there a specific way to get a response from the review team or developer support? Any advice on how to move forward would be highly appreciated. Thank you in advance!
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Activity
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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1.5k
Activity
Jun ’26
External Review - Deleted Build Stuck in Waiting for Review Queue
I deleted Build 16 from the external Test Flight review approval because I want Build 17 to be used and set up for external review. I successfully removed it and it is not showing up under external testing.. but when I try to add my Build 17, it is greyed out and says that Build 16 is still waiting for review. Can you please fix this as soon as possible so I can begin the review process for my Build 17? Please let me know what information you may need. I'm hoping to get this resolved ASAP.
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34m
App Store PPO: Installed app shows default icon instead of alternate test icon
Hi everyone, I’m currently running an A/B test for my app icon using App Store Product Page Optimization (PPO), and I've run into a frustrating behavior that I can't quite figure out. The Setup: My app binary includes both the default icon (Icon A) and the alternate icon (Icon B) in the Asset Catalog. I've successfully linked Icon B to the PPO treatment in App Store Connect. The Problem: When the App Store serves Treatment B, the store page correctly displays Icon B. However, after downloading and installing the app, the home screen still shows the default Icon A. What I've verified so far: I have Include All App Icon Assets set to Yes in Xcode Build Settings. Has anyone else experienced this exact disconnect between the PPO storefront and the installed binary? Thanks.
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1h
Guideline 5.2.3 - Internet radio app using Radio Browser API - What documentation does App Review actually expect?
Hello, I'm looking for advice from developers who have successfully published internet radio applications on the App Store. My app has been rejected multiple times under Guideline 5.2.3 with the following message: "The app provides potentially unauthorized access to third-party audio or video streaming, catalogs, and discovery services." Apple asks me to provide: "documentary evidence evidencing that you have all necessary rights or permissions to the third-party audio or video streaming, catalogs, and discovery services in the app." However, I'm not sure what documentation App Review actually expects. My application works as follows: • It does NOT host, proxy, cache, retransmit, record, convert, or modify any audio streams. • Playback uses Apple's AVPlayer. • Audio is streamed directly from the original broadcaster to the user's device. • The application only retrieves publicly available station metadata and stream URLs from the Radio Browser API. • The app no longer contains any built-in curated station list. • Music identification uses Apple ShazamKit together with metadata lookup (MusicBrainz, Last.fm and Apple iTunes Search API). These services are used only for metadata and artwork, not for streaming audio. I have already contacted the Radio Browser maintainers asking whether they can provide written permission or an official statement, but I have not yet received a reply. My questions are: Has anyone successfully published an App Store internet radio application that uses the Radio Browser API (or another public radio directory)? What documentary evidence satisfied App Review? Does Apple expect permission from the Radio Browser project, or from every individual broadcaster whose publicly available stream is listed in the directory? If your app was approved, what documentation did you provide? Any experience or guidance would be greatly appreciated. Thank you. Has anyone received a successful approval for an internet radio app under Guideline 5.2.3 in 2025 or 2026?
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3h
can i change my seller name a bit
hi, i have an individual developer account and my seller/team name shows as “mehmet samet tufekci” i don’t want to use a brand name or company name. i just want it to show as “Samet Tufekci” instead is this possible for an individual account and where should i request it?
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11
Activity
4h
Developer Account Enrollment Delayed for 2 Weeks - Case ID: 102930925115
Hello, My Apple Developer Account enrollment has been stuck in the manual identity verification phase for over two weeks. I was asked by support to provide my details in Roman characters, which I did immediately, but I have received no response since then. This delay is severely impacting my business and halting my application deployment. Could a community manager or senior support agent please review my case? Case ID: 102930925115 Name: MOMEN GHAFARI
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12
Activity
5h
App Delay: macOS stuck 'Processing' for over 10 days
NB Dev Support ticket has been open for 9 days 102922985821 We are experiencing significant roadblock as macOS app are stuck 'Processing' after uploading. Current 10 days stuck. It's now affecting our release roadmap, and this is even before we have to wait for the usual extended TestFlight and Production review times that exist for macOS (compared to iOS). The .pkg app is uploaded via Transporter. Transporter reports it has uploaded ok, but in App Store Connect shows it is stuck 'Processing'. Subsequent upload has the same effect. Two previous builds for this build number were rejected (Invalid Binary = signing) but have been fixed - we shouldn't have to bump the build number to free the slot to try again... Note there were a flurry of these issues in Jan 2026, but also at least one other ticket now: https://developer.apple.com/forums/thread/818208 Anyone else seeing this, or been able to resolve? Cheers!
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238
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16h
App completely invisible in App Store search for 5+ weeks — exact brand name returns zero results (Case 102903827120)
Summary My app "Hibika" has been completely absent from App Store search results since launch on May 25, 2026 — now over 5 weeks. This includes searching for its exact, unique brand name, which should be the most trivial search match possible. App details App name: Hibika App ID: 6760477185 Bundle ID: com.chrisbc.hibika Version: 1.2.0, status: Ready for Distribution Category: Health & Fitness / Habit tracker What's broken Searching "Hibika" in the App Store app or on apps.apple.com returns zero results — not even a distant match — in every storefront I've tested (Spain, US, UK, Germany, France, Mexico, Japan). The app's direct product page loads correctly and is fully functional: https://apps.apple.com/us/app/hibika/id6760477185 Search by keywords/subtitle terms also returns nothing, which is expected since those aren't indexed for a brand-new app with low install volume — but the complete absence for the exact brand name is not normal behavior and does not match any documented ASO ranking factor. What I've verified so far Not a device/cache issue — reproduced across multiple devices, regions, and by independent third parties (including an Apple Developer Support advisor who confirmed the same result on their end). Not a regional listing gap — app availability is confirmed active in all major storefronts. A separate issue with user reviews not appearing on the product page self-resolved after a few weeks, but the search indexing issue persists. Apple Developer Support case history Case escalated to a Senior Advisor in early June. Escalated to Engineering team on June 17 (ticket 180061872). As of July 2, no update or resolution provided, despite multiple follow-ups. Question for the community Has anyone experienced total invisibility in App Store search (including exact brand name matches) that lasted this long? If so: Did it resolve on its own, or did something specific fix it (title/subtitle change, rebuild, resubmission)? Any idea what backend indexing bug could cause a brand-new app to be excluded even from exact-name search? Any insight from developers who've hit this — or from Apple engineers who might see this — would be hugely appreciated. Happy to share more diagnostic details if useful.
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143
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1d
App Stuck in Waiting for Review for Nearly a Week — Multiple Support Requests Unanswered
Hello, My app Jewel Coloring+ Sort Beads IQ+ (App ID: 6785241915) appears to be stuck in the App Review process, and I would like to check whether there may be an issue with this submission. The current version was originally planned for release on June 30, 2026. However, today is July 7, 2026, and the app is still in "Waiting for Review." Current status: Waiting for Review No messages in Resolution Center No requests for additional information We have also submitted multiple Support inquiries but have not received any response so far. This version is particularly important to our team, as it is tied to a planned release schedule and user acquisition activities that had already been prepared in advance. Given the unusually long delay, we are unsure whether the submission is proceeding normally or if there may be an issue requiring attention. If an Apple staff member could help check the status of this submission, it would be greatly appreciated. Thank you for your time and assistance.
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1d
App Stuck in Waiting for Review for Over a Week — Multiple Support Requests Unanswered
Hello, My app Jewel Coloring+ Sort Beads IQ+ (App ID: 6785241915) appears to be stuck in the App Review process, and I would like to check whether there may be an issue with this submission. The current version was originally planned for release on June 30, 2026. However, today is July 7, 2026, and the app is still in "Waiting for Review." Current status: Waiting for Review No messages in Resolution Center No requests for additional information We have also submitted multiple Support inquiries but have not received any response so far. This version is particularly important to our team, as it is tied to a planned release schedule and user acquisition activities that had already been prepared in advance. Given the unusually long delay, we are unsure whether the submission is proceeding normally or if there may be an issue requiring attention. If an Apple staff member could help check the status of this submission, it would be greatly appreciated. Thank you for your time and assistance.
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80
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1d
Apple Developer Program team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access. The purpose of adding this user is to include them as an internal TestFlight tester after the invitation is accepted. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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1d
App Store Connect - Developer team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access to testflight. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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34
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1d
App Store Connect Metrics via REST API
I hope this message finds you well. I’m reaching out to ask whether specific App Store Connect metrics available in the App Analytics dashboard can also be accessed via the App Store Connect REST API. I have reviewed the official API documentation, but I couldn’t find confirmation regarding the metrics listed below. Could you kindly clarify if the following metrics are available through the REST API? And if so, could you point me to the relevant endpoints or documentation? From the "Usage" group: Installations (Opt-in only) Active Devices Deletions (Uninstalls) From the "App Store" group: Impressions (Unique Devices) Product Page Views (Unique Devices) If these metrics are not available via the REST API, is there an alternative method to programmatically access or export them? Thank you very much in advance for your help and guidance.
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4
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1d
-1003 error when reporting or loading achievements in Unity app
Hello, I'm building an unreleased game and testing it on both iOS 26.5.2 and iOS 27.0 Developer Beta, and getting the same error when trying to interact with GameKit. It doesn't seem to matter whether the game is deployed directly through Xcode or Testflight. The local player authenticates properly upon booting the game, but when trying to claim an achievement using the following code: try { var inProgressAchievements = await GKAchievement.LoadAchievements(); var gkAchievement = inProgressAchievements.FirstOrDefault(ach => ach.Identifier == "NEW_CASE"); if (gkAchievement == null) gkAchievement = GKAchievement.Init("NEW_CASE"); gkAchievement.PercentComplete = 100; await GKAchievement.Report(gkAchievement); } catch (GameKitException e) { Debug.LogError($"Failed to report achievement {achievement.IOSAchievementID}, error {e.Code} : {e.Message}"); } I get the following error: [Platform] [21.598] Failed to report achievement NEW_CASE, error -1003 : Code=-1003 Domain=NSURLErrorDomain Description=Aucun serveur ayant le nom d’hôte précisé n’a été détecté. Manavoid.Core.<<UnlockAchievement>gDoAsync|0>d:MoveNext() (at ./Library/PackageCache/com.manavoid.core@824a3b70b55f/Runtime/Platform/IOSSubsystem.cs:69) Apple.GameKit.GKAchievement:OnLoadAchievementsError(Int64, IntPtr) (at ./Library/PackageCache/com.apple.unityplugin.gamekit@1ebe01ff0665/Source/GKAchievement.cs:139) [Platform] [21.59859] Failed to report achievement , error -1003 : Code=-1003 Domain=NSURLErrorDomain Description=Aucun serveur ayant le nom d’hôte précisé n’a été détecté. Manavoid.Core.<<UnlockAchievement>gDoAsync|0>d:MoveNext() (at ./Library/PackageCache/com.manavoid.core@824a3b70b55f/Runtime/Platform/IOSSubsystem.cs:69) Apple.GameKit.GKAchievement:OnLoadAchievementsError(Int64, IntPtr) (at ./Library/PackageCache/com.apple.unityplugin.gamekit@1ebe01ff0665/Source/GKAchievement.cs:139) I currently have 18 achievements set up in Game Center. Some of them are still strictly IDs and have no localization data or artwork yet, if that matters. Opening the Game Center overlay in-game works, but I can't see any achievements listed. I did manage to see them once (with missing localization as expected), but I couldn't reproduce it consistently, most of the time Game Center simply says "0 out of 0 achievements". My Testflight build metadata looks like this: ***.app*** application-identifier: **********.com.***.*** get-task-allow: false beta-reports-active: true com.apple.developer.team-identifier: ********** com.apple.developer.game-center: true Help!
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125
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2d
GAKO Business stuck in “Waiting for Review” despite approved expedited review and multiple support escalations
Hello, Our GAKO Business update has been repeatedly delayed in “Waiting for Review,” despite multiple contacts with Apple Developer Support and an approved expedited review request. App: GAKO Business Version: 1.3.1 Current submission date: July 3, 2026 Current status: Waiting for Review Expedited review: Approved This issue has been ongoing across multiple submissions for approximately one month. We have contacted Apple Developer Support several times and followed up repeatedly under the same support case. However, the current submission has still not entered review. The update contains critical production fixes affecting existing App Store users. GAKO Business is used by real businesses to manage appointments, employees, schedules, services, and customer records. The currently published version contains issues affecting essential business workflows, while the corrected version remains unavailable. Apple has confirmed that the application was placed in the expedited review queue. However, it remains in “Waiting for Review.” We are not asking Apple to bypass the App Review Guidelines. We would like Apple to verify whether the submission is affected by an internal routing issue, technical hold, or another submission-level problem. Has anyone experienced the same situation where expedited review was approved, but the application remained in “Waiting for Review”? If Apple staff sees this post, we would greatly appreciate assistance in checking the submission. Thank you.
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77
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2d
TestFlight builds appear but cannot be installed – "The requested app is not available or doesn't exist"
Hello, I am experiencing an issue that affects every app under my Apple Developer account, and after extensive troubleshooting I believe this is an Apple-side backend issue. Developer Team ID: V94M8SUV94 Issue Every TestFlight build uploads and processes successfully. The build status becomes "Testing", internal testers receive the invitation, and the app appears correctly in TestFlight with: App icon App name Version Description Install button However, as soon as Install is tapped (within 1–2 seconds), TestFlight displays: The requested app is not available or doesn't exist." This issue affects Every app under my developer account Every uploaded build Every internal tester Multiple Apple IDs Multiple iPhones Things I have already verified Apple Developer Program membership is Active Free Apps Agreement is Active Paid Apps Agreement is Active Banking information is Active Tax forms (W-8BEN and Certificate of Foreign Status) are Active App Availability is enabled in 175 countries/regions No countries are in Processing Distribution certificates are valid Builds finish processing successfully Builds show Testing Internal TestFlight groups are configured correctly Multiple new builds have been uploaded Multiple devices have been tested Important observation The same Apple IDs and devices can successfully install TestFlight apps from other developers. Only apps from my developer account fail to install. Support cases I currently have two open Apple Developer Support cases: Case ID: 102931480856 Case ID: 102933805150 Unfortunately, I have not yet received a resolution. Apple Developer Forum I found several forum threads where other developers reported the exact same behavior. Some later reported that Apple resolved the issue through backend intervention without requiring changes to the app or App Store Connect configuration. Has anyone experienced this recently? If an Apple engineer sees this, could you please verify whether Developer Team ID V94M8SUV94 is affected by a known TestFlight backend issue or requires backend reprovisioning? As far as my research the issue is in beta app agrement Any guidance would be greatly appreciated, as this is currently blocking all internal testing for my clients. Thank you.
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89
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2d
Error 422 when installing TestFlight beta – waiting for over a week
Hi, I’m experiencing the 422 Beta error every time I try to install my TestFlight build. App information: App name: Stallkoll Bundle ID: se.stallkollapp.app Apple Developer Program: Individual Account Distribution: TestFlight Build uploaded using Codemagic Apple Support has already confirmed that my Apple Developer account verification is approved, and all required documents have been accepted. I have already tried: Creating multiple new builds. Removing and re-adding myself as a tester. Reinstalling TestFlight. Logging out and back into my Apple ID. Confirming Agreements, Tax and Banking are complete. Waiting over a week. Contacting Apple Support several times. In Codemagic, the upload finds my app correctly, but during App Store Connect distribution I repeatedly see: “Did not find build matching uploaded version yet, it might be still processing. Waiting to try again…” The build eventually appears in TestFlight, but it still cannot be installed and always results in the 422 Beta error. I’ve now been blocked for over a week and really need to release my app. Has anyone experienced this issue, or could someone from Apple please investigate whether there is something wrong with my App Store Connect account or TestFlight configuration? Thank you!
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73
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2d
Non-Consumable IAP stuck in ‘Developer Action Required’ – cannot link to version page
My Non-Consumable IAP was rejected with Guideline 3.1.1 and now has status ‘Developer Action Required’. The problem: On the version page in App Store Connect, the ‘In-App Purchases and Subscriptions’ section does not appear at the bottom. I cannot link the IAP to a new version submission. Every time I submit a new binary, Apple approves the app version but rejects the IAP afterward — even though I have no way to attach it to the version in the first place. This seems to be a circular issue: the IAP doesn’t appear on the version page because of its current status, but the only way to fix the status is to submit it with a new version. Has anyone experienced this and found a solution? Any help appreciated!​​​​​​​​​​​​​​​​
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4
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353
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2d
App Store Connect – URGENT! Missing “In-App Purchases and Subscriptions” Section + Cannot Create New Version (Blocking Submission)
Hi everyone, I’m currently stuck with a blocking issue in App Store Connect and would really appreciate any guidance or insight. Issue: My app version (iOS App 1.0) is missing the “In-App Purchases and Subscriptions” section entirely. Because of this, I cannot attach my subscriptions to the version, which is preventing me from submitting the app for review. Additionally, I also do not have the option to create a new version, so I can’t work around the issue by moving to 1.0.1. What happened before this: I uploaded a build (Build 24) Submitted the app for review Then removed the submission After that, the IAP section disappeared completely Since then, I cannot attach subscriptions or create a new version Current state: Subscriptions are created and show “Waiting for Review” New Build is attached to Version 1.0 All metadata and screenshots are complete “In-App Purchases and Subscriptions” section is missing “Add Version” option is not available What I’ve tried: Removing and re-adding the build Waiting for UI refresh/processing Contacting Apple Developer Support (case has been escalated for 6 days with no response) Impact: This is currently blocking my app launch because I would be rejected since the subscriptions are not linked, as I cannot submit my first subscription with the app. Questions: Has anyone experienced a missing IAP section after removing a submission? Is there any way to force reset the app version state from the developer side? Is this a known App Store Connect issue? Any help or suggestions would be greatly appreciated. Thanks in advance.
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3
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324
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2d
Organization enrollment stuck in a loop - please withdraw my pending enrollment so I can re-submit
Two weeks in a loop and hoping a staff member can step in. I'm enrolling my company, Zawaya GCC Advertising & Marketing (Kuwait), as an organization. My D‑U‑N‑S Number is active and correct, and the legal entity details match. The problem: when I first submitted, the applicant name and verification contact on the enrollment form were entered incorrectly. Both are locked on the submitted application.. there's no field for me to edit them, and my Apple Account name itself is already correct, so this isn't something I can fix on my side. Instead I'm stuck in an automated loop: I get an email asking me to upload documents, I upload them, and the response comes back that the applicant name and verification contact are wrong and must be changed.. the exact thing I can't change. Upload → rejected for the locked fields → asked to upload again. Two weeks, no progress. What I've already tried: Requested the correction through support multiple times (no action taken) Re-uploaded the requested documents several times Requested a phone callback three times.. held 2+ hours each with no answer My ask is a single, simple one: please withdraw/cancel this pending enrollment so I can start a fresh one with the correct applicant name and verification contact. I'm the company owner and haven't been charged, so re-submitting is no problem on my end. Case Number: 102912899650 Enrollment ID: PXJF4634XK I'll update this thread the moment anything moves. Thank you to anyone at Apple who can take a look.
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2
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198
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2d
No response from Apple Developer Support – how to proceed?
Hi everyone, I’m facing an issue with the App Store review / support process and would really appreciate some guidance from others who may have experienced something similar. I have contacted Apple Developer Support multiple times regarding my app, but unfortunately I have not received any meaningful response so far. At this point, I am unsure how to move forward or how to get proper feedback to resolve the issue. The lack of response is making it difficult to proceed with my app submission and address any potential problems on Apple’s side. Has anyone encountered a similar situation? How did you successfully escalate the issue? Is there a specific way to get a response from the review team or developer support? Any advice on how to move forward would be highly appreciated. Thank you in advance!
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246
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2d