App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
App completely stuck in "Waiting for Review" queue for 2 months
Hi everyone, We are experiencing a bizarre issue with one of our apps, BLOKX. Here is the quick timeline: March 26: First submission. No status change for 2 weeks. We canceled and resubmitted. April 27: Still zero movement. We updated our SDK and submitted again on May 15. On the exact same day, we submitted other app from our developer account. It got reviewed and approved. Only BLOKX gets completely ignored. May 20: Suspecting a technical glitch with the specific App ID, we created a brand new App ID and submitted BLOKX as a completely fresh app. Today (May 27): Still stuck in "Waiting for Review" with zero movement. The Support Loop: We have already contacted Apple Support multiple times regarding the old App ID (Case ID: 102871846091 and Case ID: 102875670447). The replies we are getting are incredibly frustrating and factually incorrect. Support keeps replying with a generic template stating that the app “was just submitted today” (matching the exact date of their email reply), completely ignoring the weeks it spent waiting. When we replied back with actual screenshots of our timeline and submission history proving otherwise, they simply copy-pasted the exact same response a few days later, just changing the date to the current day. • App name: BLOKX • Platform: iOS • Current status: Waiting for Review • Total waiting time: Almost 2 months (across both IDs) • Old App ID: 6761107868 • Current App ID: 6771268940 Has anyone faced something similar recently? How did you get Apple to notice? If any Apple engineering or forum moderator can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thanks in advance!
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Help with 4.3 Spam Rejection
I am in the middle of trying to get an app approved for beta release and the back and forth with the App Store reviewers has been incredibly frustrating and concerning. On Tuesday, I created an app record for my app but quickly realized I made it under the wrong account- I'm working for a company that has a few brands under it's umbrella, and I was under the wrong account when I created the app record. Rather than wait several days to get Apple's approval to transfer app ownership, I decided to delete that app record and create a new one under the proper account. Worst mistake of my life. Now, Apple is insisting that the new app record is spam despite my clarification that I own the other app record and that it was deleted before the new one was created. I have no choice but to believe that somebody else is using our branding and asset somewhere in the App Store that I can't see. Does anybody know how I can resolve this? It should have never taken me the whole week to make an app available on test flight and my stakeholders are not pleased, and I have no clear path towards resolution that will allow me to use the proper branding with the proper company account. App review refuse to offer any solutions, I am stuck with a brand name that I can't use because it's associated with an app I already deleted.
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11h
How do you set a designated app icon for TestFlight builds?
I currently have multiple macOS app icons configured in my project: AppIcon.icon AppIcon-Development.icon AppIcon-Beta.icon In Xcode, I can assign different app icons for Debug and Release configurations, which works well for local development and production builds. However, I cannot find any equivalent way to specify a dedicated app icon for TestFlight distributions. I would like TestFlight builds to automatically use AppIcon-Beta.icon. Where is this configured, or what is the recommended approach? Is there a specific build setting, archive configuration or App Store Connect mechanism for this, or do I need to handle it manually using build configurations or schemes? Thanks.
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16h
iOS app stuck in “Waiting for Review” for almost 2 weeks
Hi everyone, We are facing an unusually long review delay for our iOS app submission. Our app has been in “Waiting for Review” status for almost 2 weeks now, with no update or movement. We had planned our official launch for 21 May 2026, but the launch date has already passed because the app is still not reviewed/approved. We have already contacted Apple Developer Support and requested assistance, but the status has not changed so far. For context: • App name: SuperWomen • Platform: iOS • Current status: Waiting for Review • Waiting time: Almost 2 weeks • Planned launch date affected: 21 May 2026 • Apple ID: 6759612459 • Case ID: 102898811179 Is anyone else still experiencing unusually long “Waiting for Review” times recently? Also, if Apple Staff can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thank you.
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First App Store review submitted after publishing on Google Play 🚀
Hi everyone! Today I finally submitted my first iOS app for App Store review after previously publishing the Android version on Google Play. App ID: 6771439707 The app was developed with Flutter and the process was a very interesting learning experience, especially around: App Privacy configuration screenshots and metadata archive/distribution process App Store Connect setup adapting branding/assets to platform guidelines Coming from Android publishing, I have to admit the Apple review pipeline feels much stricter and more detail-oriented 😄 but also very polished once everything is correctly configured. I just wanted to thank the community because many forum posts helped me solve issues during the submission process. Now waiting for review results 🤞 Greetings from Argentina!
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**App Stuck in “Waiting for Review” for Several Days – [Poker Reflex] ([6761329446])**
Hi Apple, I hope you are doing well. I am posting here regarding our app, [Poker Reflex] (6761329446: [6761329446]), which has been stuck in the “Waiting for Review” state since [Friday 22th 2026]. We fully understand that App Review times can vary depending on workload and internal processes. However, in our case, the app has remained in this status for several days without any visible progress, update, rejection, metadata issue, or request for additional information. At the moment: No rejection message has been received No metadata issue is shown in App Store Connect No compliance or permission request appears to be pending No additional information has been requested from our side The app simply remains in “Waiting for Review” This is becoming a real concern for us because the delay is now significantly affecting our release planning and business timeline. We have carefully prepared the submission, reviewed the App Store Review Guidelines, and ensured that all required assets, metadata, permissions, and compliance information were provided. What concerns us most is that there seems to be no action or movement at all, which makes us wonder whether the submission may be stuck in the review queue or blocked by an unseen issue. We would sincerely appreciate any guidance from Apple or the developer community regarding: Whether this type of delay is currently common Whether there is any way to confirm that the app is properly queued for review Whether there may be an invisible issue preventing the review from starting Whether this can be escalated or checked by the App Review team We are fully available to provide any additional information or make immediate changes if something is required from our side. Any help, advice, or update would be greatly appreciated. Thank you. [Alexis / Poker Reflex Team]
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21h
Subscriptions stuck in Developer Action Needed, cannot submit for review
Hello, our subscriptions are stuck in "Developer Action Needed" state, while "Submit for Review" button is greyed out. Even after editing review notes (as suggested here). Subscriptions were rejected before because: "In order to approve your new In-App Purchase business model, we have to verify the purchasability of the items being sold. Please upload a new binary and make sure that your new In-App Purchase products are available for purchase at the time of review." We submitted new binary but we are still stuck in this state and are not able to resubmit. Thanks for any help. Issue: FB22860643
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Xcode always shows error "Error Downloading Crash Log Information" when trying to download crash logs
For a couple of months now I haven't been able to see new crash reports for my App Store apps in Xcode. I see the list of crash reports in the Organizer, but selecting any of the new ones always shows the same error message: Error Downloading Crash Log Information: An error occurred preventing Xcode from downloading crash log information. "my.email at domain.com" failed with error: There was a failure decoding response: (HTTP 500, 20364 bytes) The data couldn't be read because it isn't in the correct format.. Pushing the Reload button makes the view load for a bit, but then the same error appears again. Since I want to keep fixing crashes in my apps as fast as possible, is Apple aware of the issue and working on a fix? I don't know if this is a Xcode or App Store Connect issue. I would have expected this issue to be fixed with the newest Xcode version 26.5, but it's still happening. I opened FB22589345 on April 23, but got no response so far.
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W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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Analytics Reports API: ONE_TIME_SNAPSHOT stuck with reports but no instances, and deleted snapshot still blocks recreation (409)
Hello, We are trying to back up App Store Connect Analytics data before an app transfer, and we are seeing two different problems with ONE_TIME_SNAPSHOT requests. Apps com.estmob.paprika (App ID: 596642855) com.estmob.ios.sendy.app (App ID: 1489041568) Issue 1: Paprika snapshot exists, but no instances or segments are ever generated Current snapshot request: Request ID: 4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 What we see: GET /v1/analyticsReportRequests/4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 returns 200 The request has a reports relationship GET /v1/analyticsReportRequests/{id}/reports returns 127 analyticsReports However, for all of those reports, GET /v1/analyticsReports/{reportId}/instances returns no instances Therefore there are still no segments and no downloadable raw files As of May 26, 2026, the state is still: reports: 127 reportsWithInstances: 0 instances: 0 segments: 0 Issue 2: Sendy snapshot was deleted, but creating a new snapshot still fails with 409 Previous snapshot request: Request ID: d40503ae-7a75-4d88-a8a6-115456c333cc Current state: GET /v1/analyticsReportRequests/d40503ae-7a75-4d88-a8a6-115456c333cc now returns 404 Listing analyticsReportRequests for the app shows no visible ONE_TIME_SNAPSHOT request Only the ONGOING request is visible However, creating a new ONE_TIME_SNAPSHOT still fails with: 409 STATE_ERROR "You already have such an entity" We also found this forum thread, which seems related: https://developer.apple.com/forums/thread/759773 Questions For Paprika, does this mean the ONE_TIME_SNAPSHOT is still processing, or is it stuck? For Sendy, is this expected behavior due to a cooldown / retention rule after deleting a snapshot request? If Sendy is blocked by backend state, how long should we wait before a new ONE_TIME_SNAPSHOT can be created? Is there anything else we should check to determine whether the Paprika snapshot will eventually produce instances and segments? This is currently blocking our analytics backup for app transfer. If needed, I can provide additional request/response details. Thank you.
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App icon color changed on its own
I haven't updated my app in months, but I discovered my app icon color recently changed entirely on its own, and it displays inconsistently in App Store, App Store Connect, and TestFlight. Everything works fine locally during development. It's all as expected in Icon Composer and Xcode. Typically, the icon shows a white symbol on a blue background. But now, online, the white symbol is a dark red color, and there seem to be additional Liquid Glass and shadow effects that I never chose. So, somewhere in Apple's backend processing of my .icon file, it's getting malformed and rasterized with different parameters than expected? And different cached versions are being displayed in different places? On web, it's showing the incorrect version. Same in App Store Connect and TestFlight. In App Store on iOS, the incorrect version is shown in search results, but the correct version is shown on the product page. I've attached some screenshots. Store link: https://apps.apple.com/us/app/kitchenkit-grocery-organizer/id6754018760 Related threads: https://developer.apple.com/forums/thread/812852 https://developer.apple.com/forums/thread/811770 https://developer.apple.com/forums/thread/823078
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TestFlight: "The requested app is not available or doesn't exist" - Cannot install any build for over a week
Hello everyone, I've been unable to install any TestFlight build on my device for over a week. Every build shows "Complete" in App Store Connect, but installation always fails with the same error. I also submitted a support ticket to Apple Developer Support over a week ago but have not received any response. I'm posting here hoping someone from the community or Apple team can help. Error Message "The requested app is not available or doesn't exist" (Turkish: "İstenen uygulama kullanılamıyor veya yok") Environment Device: iPhone 17 Pro Max iOS: 26.4.2 App: Easyway Digital Library Bundle ID: com.abacusai.turkishsocialme.t1777823268 Build Framework: React Native (Expo SDK 54) What I've Tried (Nothing Works) ✅ Multiple builds uploaded (build 4, 5, 6, 7, 8) — all show "Complete" ✅ Deleted and reinstalled TestFlight app ✅ Signed out and back into Apple ID on device ✅ Restarted iPhone ✅ Tried different browsers (Safari, Chrome, Firefox) ✅ Tried Internal Testing — receive email but can't install ✅ Tried External Testing — same error ✅ Tried creating Public Link — same error ✅ Cleared browser cache, tried Incognito mode ✅ Verified Export Compliance (ITSAppUsesNonExemptEncryption: false) ✅ Paid Apps Agreement: Active ✅ Free Apps Agreement: Active ✅ Bank & Tax info: Complete Build Status in App Store Connect Version & Build: 1.0.1 (8) Status: Complete Date Created: May 15, 2026 Timeline May 8, 2026: First build uploaded — same error started May 10, 2026: Paid Apps Agreement activated May 15, 2026: Still the same error after 8 builds Apple Support — No Response Submitted a support ticket on approximately May 8, 2026 Category: App Store Connect & TestFlight Issue: Cannot install builds via TestFlight Status: No response received after over 1 week No case number update, no email reply Questions Has anyone experienced this with a new app on TestFlight? Is there a known issue with TestFlight and new Bundle IDs? Could this be related to the Paid Apps Agreement activation delay? Is there a way to reset the TestFlight state for a Bundle ID? How can I escalate my support ticket if there's no response? I'm completely stuck — I cannot test my app at all. Any help or guidance would be greatly appreciated. Thank you!
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2d
TestFlight not working for internal testing – affects all apps
Hi, I am an iOS developer and I am facing a critical issue with TestFlight that is affecting ALL of my applications, not just one. Issue: TestFlight is not working during internal testing for any of my apps I am unable to install or test any build through TestFlight The problem is consistently reproducible Example App Details: App Name: PDF Editor & PDF Compressor Version: 1.2 (Build 1) Build Status: Ready to Submit Testing Group: Internal (1 Tester) Invite Status: Accepted I already submitted a support case (Case ID: 102895219145) on May 20, 2026 but have not received any response yet. Has anyone else faced this issue? Any help would be greatly appreciated. Thank you.
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3d
It says: "There are still screenshot uploads in progress." when submit a new build
I'm submitting a new version of my app, and after click "submit for Review", it show that: A few more items are needed in order to submit for review The items listed below are required for submission:There are still screenshot uploads in progress. I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't. And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same. What should I do?
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4d
App stuck in "Waiting for Review" — expedited requests ignored, need help unblocking
Hi Team, My App : LuvLust: Couples Game & Quiz (App ID: 6747910861) has been stuck in "Waiting for Review" for 3-4 weeks with no movement, no feedback, and no communication. What I've tried: Multiple expedited review requests & resubmissions although I understand now that's not the best way as it resets my position. I understand there are lot of requests but a queue number or some form of communication would help. Just want to know if there is a system glitch, account flag, or hidden blocker preventing my submission from entering review. Any help from the App Review team would be greatly appreciated. Thank you.
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4d
Can't fetch products from App Store connect
I had everything working with Revenue Cat. Then my app got rejected for not loading subscriptions, which was odd because a previous built was rejected for wording on that same paywall. I checked, and realised I suddenly can't fetch products in testFlight either. I can only see products in Xcode using the store kit configuration file. I've found many issues like this online and everybody point to the same solutions (that seem to work for most), but here's what I tried so far: Checked that all my agreements in App Store Connect are active Checked that ids match between Xcode / revenue cat / App Store connect Store kit config file is syncing with App Store Connect correctly I removed revenue cat and used the store kit api directly to fetch products. The array of products is empty in all environments that don't have access to store kit config file. Checked status of all subscriptions (all waiting for review -- as they were when the paywall worked) Nothing seems to work... Any suggestions? Many thanks
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Unable to enroll in Apple Developer Program – Invalid State/Region value for Kosovo
Hello, I am trying to enroll in the Apple Developer Program, but I cannot complete the payment. During the purchase process, I receive the following error: We are unable to complete your order. There was an issue when we processed your order. An invalid value '1549' was provided for State, Province, or Region. My details: Country: Kosovo State/Province/Region: Kosovo Region (selected from the available option) I have verified my information multiple times, but the error appears every time. I have contacted Apple Developer Support multiple times over the past month.I have not received any response (positive or negative). I need to complete enrollment to publish my apps, and this delay is blocking my work.
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I want to bang my head into a brick wall
I had the issue pop up again. To refresh what previously happened, when I would submit a new build to TestFlight, it wouldn’t let me download it. That was a problem for a couple weeks. Then after the problem resolved I was able to download the “new build” but when I went into the app, it was clearly an old one. This issue got resolved a couple weeks ago, now it’s back. When I went to test out the new build on a couple of my apps, I was able to download it, but when I looked through the app, it was an old one. Please help me resolve this fast. Last time I waited for over a month
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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6.7k
Activity
Mar ’25
App completely stuck in "Waiting for Review" queue for 2 months
Hi everyone, We are experiencing a bizarre issue with one of our apps, BLOKX. Here is the quick timeline: March 26: First submission. No status change for 2 weeks. We canceled and resubmitted. April 27: Still zero movement. We updated our SDK and submitted again on May 15. On the exact same day, we submitted other app from our developer account. It got reviewed and approved. Only BLOKX gets completely ignored. May 20: Suspecting a technical glitch with the specific App ID, we created a brand new App ID and submitted BLOKX as a completely fresh app. Today (May 27): Still stuck in "Waiting for Review" with zero movement. The Support Loop: We have already contacted Apple Support multiple times regarding the old App ID (Case ID: 102871846091 and Case ID: 102875670447). The replies we are getting are incredibly frustrating and factually incorrect. Support keeps replying with a generic template stating that the app “was just submitted today” (matching the exact date of their email reply), completely ignoring the weeks it spent waiting. When we replied back with actual screenshots of our timeline and submission history proving otherwise, they simply copy-pasted the exact same response a few days later, just changing the date to the current day. • App name: BLOKX • Platform: iOS • Current status: Waiting for Review • Total waiting time: Almost 2 months (across both IDs) • Old App ID: 6761107868 • Current App ID: 6771268940 Has anyone faced something similar recently? How did you get Apple to notice? If any Apple engineering or forum moderator can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thanks in advance!
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58
Activity
2h
Help with 4.3 Spam Rejection
I am in the middle of trying to get an app approved for beta release and the back and forth with the App Store reviewers has been incredibly frustrating and concerning. On Tuesday, I created an app record for my app but quickly realized I made it under the wrong account- I'm working for a company that has a few brands under it's umbrella, and I was under the wrong account when I created the app record. Rather than wait several days to get Apple's approval to transfer app ownership, I decided to delete that app record and create a new one under the proper account. Worst mistake of my life. Now, Apple is insisting that the new app record is spam despite my clarification that I own the other app record and that it was deleted before the new one was created. I have no choice but to believe that somebody else is using our branding and asset somewhere in the App Store that I can't see. Does anybody know how I can resolve this? It should have never taken me the whole week to make an app available on test flight and my stakeholders are not pleased, and I have no clear path towards resolution that will allow me to use the proper branding with the proper company account. App review refuse to offer any solutions, I am stuck with a brand name that I can't use because it's associated with an app I already deleted.
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3
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350
Activity
11h
Spinning Circle when developers attempt to accept App Store Connect invite
I have several developers that are not able to accept their App Store Connect invitations. I have even tried to invite myself using an alternate email and all users get stuck at App Store Connect website with an infinite loading screen.
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1
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246
Activity
14h
How do you set a designated app icon for TestFlight builds?
I currently have multiple macOS app icons configured in my project: AppIcon.icon AppIcon-Development.icon AppIcon-Beta.icon In Xcode, I can assign different app icons for Debug and Release configurations, which works well for local development and production builds. However, I cannot find any equivalent way to specify a dedicated app icon for TestFlight distributions. I would like TestFlight builds to automatically use AppIcon-Beta.icon. Where is this configured, or what is the recommended approach? Is there a specific build setting, archive configuration or App Store Connect mechanism for this, or do I need to handle it manually using build configurations or schemes? Thanks.
Replies
0
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Views
13
Activity
16h
iOS app stuck in “Waiting for Review” for almost 2 weeks
Hi everyone, We are facing an unusually long review delay for our iOS app submission. Our app has been in “Waiting for Review” status for almost 2 weeks now, with no update or movement. We had planned our official launch for 21 May 2026, but the launch date has already passed because the app is still not reviewed/approved. We have already contacted Apple Developer Support and requested assistance, but the status has not changed so far. For context: • App name: SuperWomen • Platform: iOS • Current status: Waiting for Review • Waiting time: Almost 2 weeks • Planned launch date affected: 21 May 2026 • Apple ID: 6759612459 • Case ID: 102898811179 Is anyone else still experiencing unusually long “Waiting for Review” times recently? Also, if Apple Staff can check whether our submission is stuck in the review queue or if any action is required from our side, it would be very helpful. Thank you.
Replies
1
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0
Views
46
Activity
16h
First App Store review submitted after publishing on Google Play 🚀
Hi everyone! Today I finally submitted my first iOS app for App Store review after previously publishing the Android version on Google Play. App ID: 6771439707 The app was developed with Flutter and the process was a very interesting learning experience, especially around: App Privacy configuration screenshots and metadata archive/distribution process App Store Connect setup adapting branding/assets to platform guidelines Coming from Android publishing, I have to admit the Apple review pipeline feels much stricter and more detail-oriented 😄 but also very polished once everything is correctly configured. I just wanted to thank the community because many forum posts helped me solve issues during the submission process. Now waiting for review results 🤞 Greetings from Argentina!
Replies
4
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0
Views
91
Activity
18h
**App Stuck in “Waiting for Review” for Several Days – [Poker Reflex] ([6761329446])**
Hi Apple, I hope you are doing well. I am posting here regarding our app, [Poker Reflex] (6761329446: [6761329446]), which has been stuck in the “Waiting for Review” state since [Friday 22th 2026]. We fully understand that App Review times can vary depending on workload and internal processes. However, in our case, the app has remained in this status for several days without any visible progress, update, rejection, metadata issue, or request for additional information. At the moment: No rejection message has been received No metadata issue is shown in App Store Connect No compliance or permission request appears to be pending No additional information has been requested from our side The app simply remains in “Waiting for Review” This is becoming a real concern for us because the delay is now significantly affecting our release planning and business timeline. We have carefully prepared the submission, reviewed the App Store Review Guidelines, and ensured that all required assets, metadata, permissions, and compliance information were provided. What concerns us most is that there seems to be no action or movement at all, which makes us wonder whether the submission may be stuck in the review queue or blocked by an unseen issue. We would sincerely appreciate any guidance from Apple or the developer community regarding: Whether this type of delay is currently common Whether there is any way to confirm that the app is properly queued for review Whether there may be an invisible issue preventing the review from starting Whether this can be escalated or checked by the App Review team We are fully available to provide any additional information or make immediate changes if something is required from our side. Any help, advice, or update would be greatly appreciated. Thank you. [Alexis / Poker Reflex Team]
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59
Activity
21h
Subscriptions stuck in Developer Action Needed, cannot submit for review
Hello, our subscriptions are stuck in "Developer Action Needed" state, while "Submit for Review" button is greyed out. Even after editing review notes (as suggested here). Subscriptions were rejected before because: "In order to approve your new In-App Purchase business model, we have to verify the purchasability of the items being sold. Please upload a new binary and make sure that your new In-App Purchase products are available for purchase at the time of review." We submitted new binary but we are still stuck in this state and are not able to resubmit. Thanks for any help. Issue: FB22860643
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37
Activity
22h
Xcode always shows error "Error Downloading Crash Log Information" when trying to download crash logs
For a couple of months now I haven't been able to see new crash reports for my App Store apps in Xcode. I see the list of crash reports in the Organizer, but selecting any of the new ones always shows the same error message: Error Downloading Crash Log Information: An error occurred preventing Xcode from downloading crash log information. "my.email at domain.com" failed with error: There was a failure decoding response: (HTTP 500, 20364 bytes) The data couldn't be read because it isn't in the correct format.. Pushing the Reload button makes the view load for a bit, but then the same error appears again. Since I want to keep fixing crashes in my apps as fast as possible, is Apple aware of the issue and working on a fix? I don't know if this is a Xcode or App Store Connect issue. I would have expected this issue to be fixed with the newest Xcode version 26.5, but it's still happening. I opened FB22589345 on April 23, but got no response so far.
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5
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12
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301
Activity
23h
W-9 shown for single-member US LLC owned by a non-US individual — should be W-8BEN (disregarded entity)
Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.
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4
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356
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1d
Analytics Reports API: ONE_TIME_SNAPSHOT stuck with reports but no instances, and deleted snapshot still blocks recreation (409)
Hello, We are trying to back up App Store Connect Analytics data before an app transfer, and we are seeing two different problems with ONE_TIME_SNAPSHOT requests. Apps com.estmob.paprika (App ID: 596642855) com.estmob.ios.sendy.app (App ID: 1489041568) Issue 1: Paprika snapshot exists, but no instances or segments are ever generated Current snapshot request: Request ID: 4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 What we see: GET /v1/analyticsReportRequests/4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 returns 200 The request has a reports relationship GET /v1/analyticsReportRequests/{id}/reports returns 127 analyticsReports However, for all of those reports, GET /v1/analyticsReports/{reportId}/instances returns no instances Therefore there are still no segments and no downloadable raw files As of May 26, 2026, the state is still: reports: 127 reportsWithInstances: 0 instances: 0 segments: 0 Issue 2: Sendy snapshot was deleted, but creating a new snapshot still fails with 409 Previous snapshot request: Request ID: d40503ae-7a75-4d88-a8a6-115456c333cc Current state: GET /v1/analyticsReportRequests/d40503ae-7a75-4d88-a8a6-115456c333cc now returns 404 Listing analyticsReportRequests for the app shows no visible ONE_TIME_SNAPSHOT request Only the ONGOING request is visible However, creating a new ONE_TIME_SNAPSHOT still fails with: 409 STATE_ERROR "You already have such an entity" We also found this forum thread, which seems related: https://developer.apple.com/forums/thread/759773 Questions For Paprika, does this mean the ONE_TIME_SNAPSHOT is still processing, or is it stuck? For Sendy, is this expected behavior due to a cooldown / retention rule after deleting a snapshot request? If Sendy is blocked by backend state, how long should we wait before a new ONE_TIME_SNAPSHOT can be created? Is there anything else we should check to determine whether the Paprika snapshot will eventually produce instances and segments? This is currently blocking our analytics backup for app transfer. If needed, I can provide additional request/response details. Thank you.
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99
Activity
1d
App icon color changed on its own
I haven't updated my app in months, but I discovered my app icon color recently changed entirely on its own, and it displays inconsistently in App Store, App Store Connect, and TestFlight. Everything works fine locally during development. It's all as expected in Icon Composer and Xcode. Typically, the icon shows a white symbol on a blue background. But now, online, the white symbol is a dark red color, and there seem to be additional Liquid Glass and shadow effects that I never chose. So, somewhere in Apple's backend processing of my .icon file, it's getting malformed and rasterized with different parameters than expected? And different cached versions are being displayed in different places? On web, it's showing the incorrect version. Same in App Store Connect and TestFlight. In App Store on iOS, the incorrect version is shown in search results, but the correct version is shown on the product page. I've attached some screenshots. Store link: https://apps.apple.com/us/app/kitchenkit-grocery-organizer/id6754018760 Related threads: https://developer.apple.com/forums/thread/812852 https://developer.apple.com/forums/thread/811770 https://developer.apple.com/forums/thread/823078
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1d
TestFlight: "The requested app is not available or doesn't exist" - Cannot install any build for over a week
Hello everyone, I've been unable to install any TestFlight build on my device for over a week. Every build shows "Complete" in App Store Connect, but installation always fails with the same error. I also submitted a support ticket to Apple Developer Support over a week ago but have not received any response. I'm posting here hoping someone from the community or Apple team can help. Error Message "The requested app is not available or doesn't exist" (Turkish: "İstenen uygulama kullanılamıyor veya yok") Environment Device: iPhone 17 Pro Max iOS: 26.4.2 App: Easyway Digital Library Bundle ID: com.abacusai.turkishsocialme.t1777823268 Build Framework: React Native (Expo SDK 54) What I've Tried (Nothing Works) ✅ Multiple builds uploaded (build 4, 5, 6, 7, 8) — all show "Complete" ✅ Deleted and reinstalled TestFlight app ✅ Signed out and back into Apple ID on device ✅ Restarted iPhone ✅ Tried different browsers (Safari, Chrome, Firefox) ✅ Tried Internal Testing — receive email but can't install ✅ Tried External Testing — same error ✅ Tried creating Public Link — same error ✅ Cleared browser cache, tried Incognito mode ✅ Verified Export Compliance (ITSAppUsesNonExemptEncryption: false) ✅ Paid Apps Agreement: Active ✅ Free Apps Agreement: Active ✅ Bank & Tax info: Complete Build Status in App Store Connect Version & Build: 1.0.1 (8) Status: Complete Date Created: May 15, 2026 Timeline May 8, 2026: First build uploaded — same error started May 10, 2026: Paid Apps Agreement activated May 15, 2026: Still the same error after 8 builds Apple Support — No Response Submitted a support ticket on approximately May 8, 2026 Category: App Store Connect & TestFlight Issue: Cannot install builds via TestFlight Status: No response received after over 1 week No case number update, no email reply Questions Has anyone experienced this with a new app on TestFlight? Is there a known issue with TestFlight and new Bundle IDs? Could this be related to the Paid Apps Agreement activation delay? Is there a way to reset the TestFlight state for a Bundle ID? How can I escalate my support ticket if there's no response? I'm completely stuck — I cannot test my app at all. Any help or guidance would be greatly appreciated. Thank you!
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312
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2d
TestFlight not working for internal testing – affects all apps
Hi, I am an iOS developer and I am facing a critical issue with TestFlight that is affecting ALL of my applications, not just one. Issue: TestFlight is not working during internal testing for any of my apps I am unable to install or test any build through TestFlight The problem is consistently reproducible Example App Details: App Name: PDF Editor & PDF Compressor Version: 1.2 (Build 1) Build Status: Ready to Submit Testing Group: Internal (1 Tester) Invite Status: Accepted I already submitted a support case (Case ID: 102895219145) on May 20, 2026 but have not received any response yet. Has anyone else faced this issue? Any help would be greatly appreciated. Thank you.
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57
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3d
App stuck "Waiting for Review" for almost week now
Hi, My app ID: 6762301629 has been stuck in "Waiting for Review" since 17 May. We are worried there might be a system glitch or a hidden blocker holding up the process. Just wondering if there is anything we need to do on our end. Any help or a quick check from the App Review team would be greatly appreciated. Thank you!
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76
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4d
It says: "There are still screenshot uploads in progress." when submit a new build
I'm submitting a new version of my app, and after click "submit for Review", it show that: A few more items are needed in order to submit for review The items listed below are required for submission:There are still screenshot uploads in progress. I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't. And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same. What should I do?
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204
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16
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88k
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4d
App stuck in "Waiting for Review" — expedited requests ignored, need help unblocking
Hi Team, My App : LuvLust: Couples Game & Quiz (App ID: 6747910861) has been stuck in "Waiting for Review" for 3-4 weeks with no movement, no feedback, and no communication. What I've tried: Multiple expedited review requests & resubmissions although I understand now that's not the best way as it resets my position. I understand there are lot of requests but a queue number or some form of communication would help. Just want to know if there is a system glitch, account flag, or hidden blocker preventing my submission from entering review. Any help from the App Review team would be greatly appreciated. Thank you.
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2
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149
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4d
Can't fetch products from App Store connect
I had everything working with Revenue Cat. Then my app got rejected for not loading subscriptions, which was odd because a previous built was rejected for wording on that same paywall. I checked, and realised I suddenly can't fetch products in testFlight either. I can only see products in Xcode using the store kit configuration file. I've found many issues like this online and everybody point to the same solutions (that seem to work for most), but here's what I tried so far: Checked that all my agreements in App Store Connect are active Checked that ids match between Xcode / revenue cat / App Store connect Store kit config file is syncing with App Store Connect correctly I removed revenue cat and used the store kit api directly to fetch products. The array of products is empty in all environments that don't have access to store kit config file. Checked status of all subscriptions (all waiting for review -- as they were when the paywall worked) Nothing seems to work... Any suggestions? Many thanks
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6
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4d
Unable to enroll in Apple Developer Program – Invalid State/Region value for Kosovo
Hello, I am trying to enroll in the Apple Developer Program, but I cannot complete the payment. During the purchase process, I receive the following error: We are unable to complete your order. There was an issue when we processed your order. An invalid value '1549' was provided for State, Province, or Region. My details: Country: Kosovo State/Province/Region: Kosovo Region (selected from the available option) I have verified my information multiple times, but the error appears every time. I have contacted Apple Developer Support multiple times over the past month.I have not received any response (positive or negative). I need to complete enrollment to publish my apps, and this delay is blocking my work.
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527
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4d
I want to bang my head into a brick wall
I had the issue pop up again. To refresh what previously happened, when I would submit a new build to TestFlight, it wouldn’t let me download it. That was a problem for a couple weeks. Then after the problem resolved I was able to download the “new build” but when I went into the app, it was clearly an old one. This issue got resolved a couple weeks ago, now it’s back. When I went to test out the new build on a couple of my apps, I was able to download it, but when I looked through the app, it was an old one. Please help me resolve this fast. Last time I waited for over a month
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77
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4d