App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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Jun ’26
Paid Apps agreement option missing in App Store Connect — can't enable paid agreements
Hello, I need to set up the Paid Apps agreement in App Store Connect (to offer in-app purchases), but I don't see any button or link to request it. In App Store Connect under Business (Agreements, Tax, and Banking) I only see the Free Apps agreement as Active. There is no "View and Agree to Terms" banner and no option to add or activate the Paid Apps agreement anywhere. What I already checked: I'm signed in as the Account Holder (not Admin or another role). The Apple Developer Program membership is active and paid. I tried both the new "Business" section and the old "Agreements, Tax, and Banking" page — no Paid Apps row, no request button. Tried different browsers and clearing cache, same result. Questions: What conditions must be met for the Paid Apps agreement option to appear for an account? Is there a known delay or eligibility/verification step (e.g., for individual accounts or specific regions) before it shows up? Is contacting Apple Developer Support the only way to resolve this, or is there something I can do myself in the account? Thanks in advance for any pointers.
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Bank Account Stuck in "Processing"
Hi all, Hoping someone has run into this or has advice. My App Store Connect account is registered as an Individual, with the legal entity/account holder under my name. I added a bank account, but the Account Holder Name on that bank account belongs to a different person than the name on my developer agreement. That other person and I are both Admins on the same App Store Connect team. It's now been well past the standard 24-hour processing window, and the bank account is still showing "Processing," with the usual banner: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." Separately, my Canadian GST/HST Form 506 also shows "Missing Tax Info," and my Paid Apps Agreement is "Pending User Info," so I suspect these two issues may be related/compounding. Questions: Has anyone successfully gotten Apple to approve a bank account where the Account Holder Name doesn't match the developer account's legal entity name, when both people are Admins on the same team? If not, has anyone been able to get Apple to cancel/reset a stuck bank account submission so they could resubmit under the correct account holder name? I can't edit it myself while it shows "Processing." Any luck getting a timely response from the Financial Information contact form specifically, versus general Developer Support (which just redirected me to documentation)? Appreciate any insight trying to avoid this dragging on for weeks like I've seen in a few other threads here. Thanks!
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One App seems to stay in Waiting for Review
So I've got multiple apps on the App Store, one is very complex and another that is more basic. The one that is more basic continually seems to be skipped over in the review process and just sits there in waiting for review (currently been there waiting for a week), while the other gets reviewed within 24 hours. I'm grateful the more complex one clears quickly as I am making several updates each week, but I need the other to clear in a timely manner as well. This is not the first time with this particular app and starting to wonder if there is some issue with the intended audience. I sincerely hope that is not the case. Thank you App Review folks, I know you're swamped, but can you please look into this seemingly repeating issue and let me know why the hold up on this one app I'm particular?
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App completely invisible in App Store search for 5+ weeks — exact brand name returns zero results (Case 102903827120)
Summary My app "Hibika" has been completely absent from App Store search results since launch on May 25, 2026 — now over 5 weeks. This includes searching for its exact, unique brand name, which should be the most trivial search match possible. App details App name: Hibika App ID: 6760477185 Bundle ID: com.chrisbc.hibika Version: 1.2.0, status: Ready for Distribution Category: Health & Fitness / Habit tracker What's broken Searching "Hibika" in the App Store app or on apps.apple.com returns zero results — not even a distant match — in every storefront I've tested (Spain, US, UK, Germany, France, Mexico, Japan). The app's direct product page loads correctly and is fully functional: https://apps.apple.com/us/app/hibika/id6760477185 Search by keywords/subtitle terms also returns nothing, which is expected since those aren't indexed for a brand-new app with low install volume — but the complete absence for the exact brand name is not normal behavior and does not match any documented ASO ranking factor. What I've verified so far Not a device/cache issue — reproduced across multiple devices, regions, and by independent third parties (including an Apple Developer Support advisor who confirmed the same result on their end). Not a regional listing gap — app availability is confirmed active in all major storefronts. A separate issue with user reviews not appearing on the product page self-resolved after a few weeks, but the search indexing issue persists. Apple Developer Support case history Case escalated to a Senior Advisor in early June. Escalated to Engineering team on June 17 (ticket 180061872). As of July 2, no update or resolution provided, despite multiple follow-ups. Question for the community Has anyone experienced total invisibility in App Store search (including exact brand name matches) that lasted this long? If so: Did it resolve on its own, or did something specific fix it (title/subtitle change, rebuild, resubmission)? Any idea what backend indexing bug could cause a brand-new app to be excluded even from exact-name search? Any insight from developers who've hit this — or from Apple engineers who might see this — would be hugely appreciated. Happy to share more diagnostic details if useful.
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IAP Products Not Loading During App Review - Sandbox Environment Issue (Guideline 2.1b)
Hello, We are experiencing an issue where our In-App Purchase products fail to load during App Review, but work correctly in TestFlight using the exact same build. App Details: Framework: React Native (Expo) with RevenueCat SDK Products: 4 auto-renewable subscriptions Important context: Our app has been through multiple review cycles. In earlier submissions (builds 3 and 4), the IAP products loaded correctly and the reviewer was able to see the prices on the same review device (iPad Air 11-inch M3). However, in our most recent submissions, the exact same implementation is no longer loading products during review, despite working correctly in TestFlight. What works on our side: StoreKit successfully returns all subscription products RevenueCat offerings load correctly Localized pricing is displayed properly Purchases complete successfully Restore purchases work as expected Tested on multiple physical devices with sandbox accounts What happens during App Review: The paywall shows "—" instead of prices Products appear to not load from StoreKit Same binary works perfectly in TestFlight We have verified: All 4 IAP products are attached to the submitted app version Product identifiers match exactly between App Store Connect and code Paid Apps Agreement is Active (Jun 7, 2026 - Jun 5, 2027) Banking and tax information are Active Products are marked as available for sale Bundle ID is registered and In-App Purchase capability is enabled We noticed a similar thread here: https://developer.apple.com/forums/thread/827016 https://developer.apple.com/forums/thread/829441 We suspect this may be an intermittent StoreKit product retrieval issue specific to the App Review sandbox environment, as the behavior changed between review cycles without any changes to our IAP implementation. Any guidance would be appreciated. Thank you.
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App stuck in "Waiting for Review" for 5 weeks — is this normal?
Hi everyone, My app update has been stuck in "Waiting for Review" for 5 weeks now, and I'd like to ask if anyone has experienced something similar. App ID: 6763439171 Here's the timeline: Initial submission: took about 1 month in "Waiting for Review" before approval. Long, but I understood it was the first review. Subsequent minor updates: approved within 1–2 days each time. Great experience. Current update (minor UI/interface changes): submitted 5 weeks ago, still "Waiting for Review" with no status change. I've also submitted an expedited review request 3 times during this period, but I haven't received any response — not even a rejection of the expedite request. There's nothing unusual about this update — no new permissions, no new SDKs, just interface adjustments. I've searched the forums and other developers' experiences, but I couldn't find many cases where a simple update waited this long. I'm hesitant to cancel and resubmit, because I'm worried that would put me at the back of the queue and reset the wait to another month or more. My questions: Is a 5-week "Waiting for Review" for a minor update normal these days? Is it normal to get zero response after 3 expedited review requests? Would canceling and resubmitting actually reset my place in the queue? Is there any other way to reach the review team at this point? Any advice or shared experiences would be appreciated. Thanks!
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App Stuck in "Waiting for Review" Since May 18 – No Response from Support
I submitted an updated version of my app for review on May 18, 2026, and its status has remained "Waiting for Review" ever since. It has now been more than two weeks without any progress or communication from Apple. To resolve the issue, I have: Submitted multiple support tickets through Apple Developer Support. Received the standard message that I would receive a response within 48 hours. Waited more than 15 days, but have not received any reply to any of my tickets. Attempted to contact Developer Support by phone during U.S. business hours, but after waiting on hold for more than two hours, I was unable to reach anyone. This delay is affecting my ability to release important updates to my users, and I am running out of options. Has anyone experienced a similar situation recently? Is there any other channel or escalation process that I can use to get assistance or have my submission reviewed? Any guidance would be greatly appreciated. Thank you.
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Add Bank Account fails with "Something went wrong" right after selecting Country
I am completely blocked from adding a bank account to my account, which is holding up my Paid Applications Agreement. Summary When I try to add a bank account in App Store Connect, the flow fails the moment I select a Country/Region and click Next. Instead of the bank details form, I get a full page error: "Something went wrong. Please try again." There is a Refresh button, but refreshing just returns to the same error. The bank details form never appears, so I can never enter any bank information. Steps to reproduce Sign in to App Store Connect as the Account Holder. Go to Business, then Agreements. Under the Paid Applications Agreement, click Add Bank Account (also tried the Add Bank Account link under Bank Accounts). On the bank account screen, select the Country/Region for the account. Click Next. The page immediately shows "Something went wrong. Please try again." No form loads. Current account state Role: Account Holder. Paid Applications Agreement: status "Pending User Info". It is signed, and the only remaining item is the bank account. U.S. tax form (W-9): status Active. Free Applications Agreement: Active. Digital Services Act / EU trader info: Active. What I have already tried Chrome and Safari, both latest. Incognito / private windows with cookies cleared. Signed out fully and back in. Different networks (home Wi-Fi and mobile hotspot), no VPN. Retried across several sessions over multiple hours. The result is identical every time: the error appears right after selecting the country and clicking Next. Impact Because the agreement cannot go Active without a bank account, my auto-renewable subscriptions cannot be sold, and they will not load even in sandbox for testing. This is blocking my in-app purchase testing and my App Store submission entirely, even though the rest of the app is ready. Questions Is this a known server-side issue with the Add Bank Account flow after country selection, and is there a workaround? Is there anything specific about certain Country/Region selections that is known to trigger this? If this needs to be escalated, what is the fastest path? I have also contacted Developer Support but wanted to check here in case others have seen and solved it. Any guidance appreciated. Happy to provide screenshots, the exact timestamps, or my Team ID via a private channel if that helps diagnose it.
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1d
Apple Developer Program team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access. The purpose of adding this user is to include them as an internal TestFlight tester after the invitation is accepted. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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Subscriptions missing after initial app release
Hey everyone, I'm dealing with a strange issue with auto-renewable subscriptions in my app, and hoping someone can help or point me to the right direction. Here's what happened: Earlier I got my initial app version approved and released with monthly and yearly subscriptions in App Store Connect. And I checked that the app went live, and I could see the subscriptions in a fresh App Store install. But a few weeks after that, I noticed the subscriptions were gone from the app, then I went checking in App Store Connect, and found subscriptions were in some developer attention required state (something along the line). I then submitted a new app version with an additional subscription item, hoping I could reselect the prev 2 subscriptions and the new one for review, together with the new app build. And the subscriptions were in Waiting for Review status. But app reviewer responded that they can't see any subscription for review, and can't proceed with the review. And I noticed that the Subscriptions page shows the banner Your first subscription must be submitted with a new app version. Create your subscription, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review., as if I had never got any subscription approved & released before. Now I'm completely stuck. App reviewer can't see the subscriptions, and I see in App Store Connect my subscriptions are in Waiting for Review status. Thanks a lot for any help!
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First app stuck in "Waiting for Review". Can App Review verify my submission is queued correctly?
Hi, I'm looking for some guidance regarding my first App Store submission. My app has been stuck In "Waiting for Review" stage with no status change. I thoroughly went through guidelines and prepare forums before submitting, not sure what to do next or where my app stands after passing estimated wait times. If anyone from App Review is able to confirm that the submission is properly queued or let me know if there's anything I need to do I would really appreciate it. Thank you!
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2d
Enrollment stuck since June 26 - Case ID 102929280077
Hello, I am writing to request assistance or an internal escalation regarding my Individual Apple Developer Program enrollment, which has been stuck in review since June 26. I opened a support ticket on July 2 (Case ID: 102929280077) and received an initial response from the eurodev queue, but I have not received any updates or requests for documentation since then. All of my account details, legal name, and payment information match my region perfectly. Because the standard processing window has passed, I would greatly appreciate it if a forum moderator or community manager could look into this case or escalate it to the enrollment team. Thank you for your time and help.
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2d
Developer Program active but App Store Connect says my Apple Account isn't enabled
Hey everybody, I enrolled in the Apple Developer Program and my membership is active. Xcode recognizes my team, code signing works, and I can archive my app successfully. The problem is that App Store Connect itself says: “Your Apple Account isn't enabled for App Store Connect.” Xcode gives the same kind of issue when I try to upload through Organizer. It says it can't authenticate with App Store Connect and that I don't have App Store Connect access for my team. What's weird is that everything else seems to work. My developer account is active, the team shows up correctly in Xcode, and the archive builds without any issues. I've tried signing out and back into Xcode, removing and re-adding my Apple ID, restarting everything, and waiting more than 24 hours since my membership became active. I already contacted Apple Support and they escalated the case to their senior support team, but I wanted to ask if anyone here has seen this before. Has anyone had App Store Connect take a while to become enabled after joining the Developer Program? Or is there something else I should be checking? Thanks.
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3d
Account Billing Block / Enrollment Unavailable in India Loop
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan.
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Developer Tools & Services
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan
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External Review - Deleted Build Stuck in Waiting for Review Queue
I deleted Build 16 from the external Test Flight review approval because I want Build 17 to be used and set up for external review. I successfully removed it and it is not showing up under external testing.. but when I try to add my Build 17, it is greyed out and says that Build 16 is still waiting for review. Can you please fix this as soon as possible so I can begin the review process for my Build 17? Please let me know what information you may need. I'm hoping to get this resolved ASAP.
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App Store Connect Shows Subscription Errors
See below screenshot. App Store Connect is making this process next to impossible. And I'm sure this has been said a thousand times before by other developers but this UI, even when it "works," provides absolutely no guidance for developers about what Apple expects. It does not render the strings in context or provide reasonable examples so developers understand what Apple is even asking for here. What should a good subscription group description be? It's completely unclear. If the point Apple is trying to drive home is that developers need to be clear with customers, then it should take some of its own advice and explain to developers what it actually wants here.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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7.1k
Activity
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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1.5k
Activity
Jun ’26
Paid Apps agreement option missing in App Store Connect — can't enable paid agreements
Hello, I need to set up the Paid Apps agreement in App Store Connect (to offer in-app purchases), but I don't see any button or link to request it. In App Store Connect under Business (Agreements, Tax, and Banking) I only see the Free Apps agreement as Active. There is no "View and Agree to Terms" banner and no option to add or activate the Paid Apps agreement anywhere. What I already checked: I'm signed in as the Account Holder (not Admin or another role). The Apple Developer Program membership is active and paid. I tried both the new "Business" section and the old "Agreements, Tax, and Banking" page — no Paid Apps row, no request button. Tried different browsers and clearing cache, same result. Questions: What conditions must be met for the Paid Apps agreement option to appear for an account? Is there a known delay or eligibility/verification step (e.g., for individual accounts or specific regions) before it shows up? Is contacting Apple Developer Support the only way to resolve this, or is there something I can do myself in the account? Thanks in advance for any pointers.
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15
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2h
Bank Account Stuck in "Processing"
Hi all, Hoping someone has run into this or has advice. My App Store Connect account is registered as an Individual, with the legal entity/account holder under my name. I added a bank account, but the Account Holder Name on that bank account belongs to a different person than the name on my developer agreement. That other person and I are both Admins on the same App Store Connect team. It's now been well past the standard 24-hour processing window, and the bank account is still showing "Processing," with the usual banner: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." Separately, my Canadian GST/HST Form 506 also shows "Missing Tax Info," and my Paid Apps Agreement is "Pending User Info," so I suspect these two issues may be related/compounding. Questions: Has anyone successfully gotten Apple to approve a bank account where the Account Holder Name doesn't match the developer account's legal entity name, when both people are Admins on the same team? If not, has anyone been able to get Apple to cancel/reset a stuck bank account submission so they could resubmit under the correct account holder name? I can't edit it myself while it shows "Processing." Any luck getting a timely response from the Financial Information contact form specifically, versus general Developer Support (which just redirected me to documentation)? Appreciate any insight trying to avoid this dragging on for weeks like I've seen in a few other threads here. Thanks!
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15
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4h
One App seems to stay in Waiting for Review
So I've got multiple apps on the App Store, one is very complex and another that is more basic. The one that is more basic continually seems to be skipped over in the review process and just sits there in waiting for review (currently been there waiting for a week), while the other gets reviewed within 24 hours. I'm grateful the more complex one clears quickly as I am making several updates each week, but I need the other to clear in a timely manner as well. This is not the first time with this particular app and starting to wonder if there is some issue with the intended audience. I sincerely hope that is not the case. Thank you App Review folks, I know you're swamped, but can you please look into this seemingly repeating issue and let me know why the hold up on this one app I'm particular?
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6h
App completely invisible in App Store search for 5+ weeks — exact brand name returns zero results (Case 102903827120)
Summary My app "Hibika" has been completely absent from App Store search results since launch on May 25, 2026 — now over 5 weeks. This includes searching for its exact, unique brand name, which should be the most trivial search match possible. App details App name: Hibika App ID: 6760477185 Bundle ID: com.chrisbc.hibika Version: 1.2.0, status: Ready for Distribution Category: Health & Fitness / Habit tracker What's broken Searching "Hibika" in the App Store app or on apps.apple.com returns zero results — not even a distant match — in every storefront I've tested (Spain, US, UK, Germany, France, Mexico, Japan). The app's direct product page loads correctly and is fully functional: https://apps.apple.com/us/app/hibika/id6760477185 Search by keywords/subtitle terms also returns nothing, which is expected since those aren't indexed for a brand-new app with low install volume — but the complete absence for the exact brand name is not normal behavior and does not match any documented ASO ranking factor. What I've verified so far Not a device/cache issue — reproduced across multiple devices, regions, and by independent third parties (including an Apple Developer Support advisor who confirmed the same result on their end). Not a regional listing gap — app availability is confirmed active in all major storefronts. A separate issue with user reviews not appearing on the product page self-resolved after a few weeks, but the search indexing issue persists. Apple Developer Support case history Case escalated to a Senior Advisor in early June. Escalated to Engineering team on June 17 (ticket 180061872). As of July 2, no update or resolution provided, despite multiple follow-ups. Question for the community Has anyone experienced total invisibility in App Store search (including exact brand name matches) that lasted this long? If so: Did it resolve on its own, or did something specific fix it (title/subtitle change, rebuild, resubmission)? Any idea what backend indexing bug could cause a brand-new app to be excluded even from exact-name search? Any insight from developers who've hit this — or from Apple engineers who might see this — would be hugely appreciated. Happy to share more diagnostic details if useful.
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266
Activity
10h
IAP Products Not Loading During App Review - Sandbox Environment Issue (Guideline 2.1b)
Hello, We are experiencing an issue where our In-App Purchase products fail to load during App Review, but work correctly in TestFlight using the exact same build. App Details: Framework: React Native (Expo) with RevenueCat SDK Products: 4 auto-renewable subscriptions Important context: Our app has been through multiple review cycles. In earlier submissions (builds 3 and 4), the IAP products loaded correctly and the reviewer was able to see the prices on the same review device (iPad Air 11-inch M3). However, in our most recent submissions, the exact same implementation is no longer loading products during review, despite working correctly in TestFlight. What works on our side: StoreKit successfully returns all subscription products RevenueCat offerings load correctly Localized pricing is displayed properly Purchases complete successfully Restore purchases work as expected Tested on multiple physical devices with sandbox accounts What happens during App Review: The paywall shows "—" instead of prices Products appear to not load from StoreKit Same binary works perfectly in TestFlight We have verified: All 4 IAP products are attached to the submitted app version Product identifiers match exactly between App Store Connect and code Paid Apps Agreement is Active (Jun 7, 2026 - Jun 5, 2027) Banking and tax information are Active Products are marked as available for sale Bundle ID is registered and In-App Purchase capability is enabled We noticed a similar thread here: https://developer.apple.com/forums/thread/827016 https://developer.apple.com/forums/thread/829441 We suspect this may be an intermittent StoreKit product retrieval issue specific to the App Review sandbox environment, as the behavior changed between review cycles without any changes to our IAP implementation. Any guidance would be appreciated. Thank you.
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App stuck in "Waiting for Review" for 5 weeks — is this normal?
Hi everyone, My app update has been stuck in "Waiting for Review" for 5 weeks now, and I'd like to ask if anyone has experienced something similar. App ID: 6763439171 Here's the timeline: Initial submission: took about 1 month in "Waiting for Review" before approval. Long, but I understood it was the first review. Subsequent minor updates: approved within 1–2 days each time. Great experience. Current update (minor UI/interface changes): submitted 5 weeks ago, still "Waiting for Review" with no status change. I've also submitted an expedited review request 3 times during this period, but I haven't received any response — not even a rejection of the expedite request. There's nothing unusual about this update — no new permissions, no new SDKs, just interface adjustments. I've searched the forums and other developers' experiences, but I couldn't find many cases where a simple update waited this long. I'm hesitant to cancel and resubmit, because I'm worried that would put me at the back of the queue and reset the wait to another month or more. My questions: Is a 5-week "Waiting for Review" for a minor update normal these days? Is it normal to get zero response after 3 expedited review requests? Would canceling and resubmitting actually reset my place in the queue? Is there any other way to reach the review team at this point? Any advice or shared experiences would be appreciated. Thanks!
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70
Activity
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App Stuck in "Waiting for Review" Since May 18 – No Response from Support
I submitted an updated version of my app for review on May 18, 2026, and its status has remained "Waiting for Review" ever since. It has now been more than two weeks without any progress or communication from Apple. To resolve the issue, I have: Submitted multiple support tickets through Apple Developer Support. Received the standard message that I would receive a response within 48 hours. Waited more than 15 days, but have not received any reply to any of my tickets. Attempted to contact Developer Support by phone during U.S. business hours, but after waiting on hold for more than two hours, I was unable to reach anyone. This delay is affecting my ability to release important updates to my users, and I am running out of options. Has anyone experienced a similar situation recently? Is there any other channel or escalation process that I can use to get assistance or have my submission reviewed? Any guidance would be greatly appreciated. Thank you.
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256
Activity
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Add Bank Account fails with "Something went wrong" right after selecting Country
I am completely blocked from adding a bank account to my account, which is holding up my Paid Applications Agreement. Summary When I try to add a bank account in App Store Connect, the flow fails the moment I select a Country/Region and click Next. Instead of the bank details form, I get a full page error: "Something went wrong. Please try again." There is a Refresh button, but refreshing just returns to the same error. The bank details form never appears, so I can never enter any bank information. Steps to reproduce Sign in to App Store Connect as the Account Holder. Go to Business, then Agreements. Under the Paid Applications Agreement, click Add Bank Account (also tried the Add Bank Account link under Bank Accounts). On the bank account screen, select the Country/Region for the account. Click Next. The page immediately shows "Something went wrong. Please try again." No form loads. Current account state Role: Account Holder. Paid Applications Agreement: status "Pending User Info". It is signed, and the only remaining item is the bank account. U.S. tax form (W-9): status Active. Free Applications Agreement: Active. Digital Services Act / EU trader info: Active. What I have already tried Chrome and Safari, both latest. Incognito / private windows with cookies cleared. Signed out fully and back in. Different networks (home Wi-Fi and mobile hotspot), no VPN. Retried across several sessions over multiple hours. The result is identical every time: the error appears right after selecting the country and clicking Next. Impact Because the agreement cannot go Active without a bank account, my auto-renewable subscriptions cannot be sold, and they will not load even in sandbox for testing. This is blocking my in-app purchase testing and my App Store submission entirely, even though the rest of the app is ready. Questions Is this a known server-side issue with the Add Bank Account flow after country selection, and is there a workaround? Is there anything specific about certain Country/Region selections that is known to trigger this? If this needs to be escalated, what is the fastest path? I have also contacted Developer Support but wanted to check here in case others have seen and solved it. Any guidance appreciated. Happy to provide screenshots, the exact timestamps, or my Team ID via a private channel if that helps diagnose it.
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Activity
1d
Apple Developer Program team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access. The purpose of adding this user is to include them as an internal TestFlight tester after the invitation is accepted. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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Activity
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Subscriptions missing after initial app release
Hey everyone, I'm dealing with a strange issue with auto-renewable subscriptions in my app, and hoping someone can help or point me to the right direction. Here's what happened: Earlier I got my initial app version approved and released with monthly and yearly subscriptions in App Store Connect. And I checked that the app went live, and I could see the subscriptions in a fresh App Store install. But a few weeks after that, I noticed the subscriptions were gone from the app, then I went checking in App Store Connect, and found subscriptions were in some developer attention required state (something along the line). I then submitted a new app version with an additional subscription item, hoping I could reselect the prev 2 subscriptions and the new one for review, together with the new app build. And the subscriptions were in Waiting for Review status. But app reviewer responded that they can't see any subscription for review, and can't proceed with the review. And I noticed that the Subscriptions page shows the banner Your first subscription must be submitted with a new app version. Create your subscription, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review., as if I had never got any subscription approved & released before. Now I'm completely stuck. App reviewer can't see the subscriptions, and I see in App Store Connect my subscriptions are in Waiting for Review status. Thanks a lot for any help!
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First app stuck in "Waiting for Review". Can App Review verify my submission is queued correctly?
Hi, I'm looking for some guidance regarding my first App Store submission. My app has been stuck In "Waiting for Review" stage with no status change. I thoroughly went through guidelines and prepare forums before submitting, not sure what to do next or where my app stands after passing estimated wait times. If anyone from App Review is able to confirm that the submission is properly queued or let me know if there's anything I need to do I would really appreciate it. Thank you!
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Enrollment stuck since June 26 - Case ID 102929280077
Hello, I am writing to request assistance or an internal escalation regarding my Individual Apple Developer Program enrollment, which has been stuck in review since June 26. I opened a support ticket on July 2 (Case ID: 102929280077) and received an initial response from the eurodev queue, but I have not received any updates or requests for documentation since then. All of my account details, legal name, and payment information match my region perfectly. Because the standard processing window has passed, I would greatly appreciate it if a forum moderator or community manager could look into this case or escalate it to the enrollment team. Thank you for your time and help.
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Activity
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Developer Program active but App Store Connect says my Apple Account isn't enabled
Hey everybody, I enrolled in the Apple Developer Program and my membership is active. Xcode recognizes my team, code signing works, and I can archive my app successfully. The problem is that App Store Connect itself says: “Your Apple Account isn't enabled for App Store Connect.” Xcode gives the same kind of issue when I try to upload through Organizer. It says it can't authenticate with App Store Connect and that I don't have App Store Connect access for my team. What's weird is that everything else seems to work. My developer account is active, the team shows up correctly in Xcode, and the archive builds without any issues. I've tried signing out and back into Xcode, removing and re-adding my Apple ID, restarting everything, and waiting more than 24 hours since my membership became active. I already contacted Apple Support and they escalated the case to their senior support team, but I wanted to ask if anyone here has seen this before. Has anyone had App Store Connect take a while to become enabled after joining the Developer Program? Or is there something else I should be checking? Thanks.
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Activity
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Account Billing Block / Enrollment Unavailable in India Loop
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan.
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Developer Tools & Services
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan
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Activity
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You cannot release on IPAD if you don't have a 13'' one? (need of 13'' screenshots are obligatory?)
I am using CI/CD method to build my apps, i dont have xcode simulator, so I cannot produce 13'' screenshots And I have an ipad that is NOT 13'' what can I do? I am locked out from releasing on ipads?
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Activity
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External Review - Deleted Build Stuck in Waiting for Review Queue
I deleted Build 16 from the external Test Flight review approval because I want Build 17 to be used and set up for external review. I successfully removed it and it is not showing up under external testing.. but when I try to add my Build 17, it is greyed out and says that Build 16 is still waiting for review. Can you please fix this as soon as possible so I can begin the review process for my Build 17? Please let me know what information you may need. I'm hoping to get this resolved ASAP.
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App Store Connect Shows Subscription Errors
See below screenshot. App Store Connect is making this process next to impossible. And I'm sure this has been said a thousand times before by other developers but this UI, even when it "works," provides absolutely no guidance for developers about what Apple expects. It does not render the strings in context or provide reasonable examples so developers understand what Apple is even asking for here. What should a good subscription group description be? It's completely unclear. If the point Apple is trying to drive home is that developers need to be clear with customers, then it should take some of its own advice and explain to developers what it actually wants here.
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