App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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7k
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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1.5k
Jun ’26
Developer Program active but App Store Connect says my Apple Account isn't enabled
Hey everybody, I enrolled in the Apple Developer Program and my membership is active. Xcode recognizes my team, code signing works, and I can archive my app successfully. The problem is that App Store Connect itself says: “Your Apple Account isn't enabled for App Store Connect.” Xcode gives the same kind of issue when I try to upload through Organizer. It says it can't authenticate with App Store Connect and that I don't have App Store Connect access for my team. What's weird is that everything else seems to work. My developer account is active, the team shows up correctly in Xcode, and the archive builds without any issues. I've tried signing out and back into Xcode, removing and re-adding my Apple ID, restarting everything, and waiting more than 24 hours since my membership became active. I already contacted Apple Support and they escalated the case to their senior support team, but I wanted to ask if anyone here has seen this before. Has anyone had App Store Connect take a while to become enabled after joining the Developer Program? Or is there something else I should be checking? Thanks.
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11h
App Stuck in "Waiting for Review" Since May 18 – No Response from Support
I submitted an updated version of my app for review on May 18, 2026, and its status has remained "Waiting for Review" ever since. It has now been more than two weeks without any progress or communication from Apple. To resolve the issue, I have: Submitted multiple support tickets through Apple Developer Support. Received the standard message that I would receive a response within 48 hours. Waited more than 15 days, but have not received any reply to any of my tickets. Attempted to contact Developer Support by phone during U.S. business hours, but after waiting on hold for more than two hours, I was unable to reach anyone. This delay is affecting my ability to release important updates to my users, and I am running out of options. Has anyone experienced a similar situation recently? Is there any other channel or escalation process that I can use to get assistance or have my submission reviewed? Any guidance would be greatly appreciated. Thank you.
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136
11h
Account Billing Block / Enrollment Unavailable in India Loop
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan.
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11h
Developer Tools & Services
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan
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11h
External Review - Deleted Build Stuck in Waiting for Review Queue
I deleted Build 16 from the external Test Flight review approval because I want Build 17 to be used and set up for external review. I successfully removed it and it is not showing up under external testing.. but when I try to add my Build 17, it is greyed out and says that Build 16 is still waiting for review. Can you please fix this as soon as possible so I can begin the review process for my Build 17? Please let me know what information you may need. I'm hoping to get this resolved ASAP.
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1d
App Store Connect Shows Subscription Errors
See below screenshot. App Store Connect is making this process next to impossible. And I'm sure this has been said a thousand times before by other developers but this UI, even when it "works," provides absolutely no guidance for developers about what Apple expects. It does not render the strings in context or provide reasonable examples so developers understand what Apple is even asking for here. What should a good subscription group description be? It's completely unclear. If the point Apple is trying to drive home is that developers need to be clear with customers, then it should take some of its own advice and explain to developers what it actually wants here.
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158
2d
App Store Connect Shows Conflicting Statuses
This is a screenshot of my App Store Connect right now (in Safari): An app version should not be able to display as simultaneously "Waiting For Review" and "In Review". Nor is it clear why the "macOS 1.0.0" version shows "Unresolved Issues" when I responded to the reviewer and the response is recorded. A different status like "Unresolved pending correspondence" would be more helpful.
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2d
App Store Connect Does Not Allow Reply
This will be the fifth bug I have found in Apple's code in two weeks that is preventing me from distributing my app. I cannot reply to the reviewer who reviewed my app. Why? Another unspecified error. What did I do wrong? I attached a screenshot. Then nothing happened. So I tried to attach it again. Then I tried to remove the second attachment. Then I got this error. The level of pervasive flaws in Apple's systems is really unacceptable.
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2d
Enrollment stuck "processing" for 9+ weeks — Case #102899187117, no resolution
My Apple Developer Program enrollment has been stuck for over nine weeks and standard support has led nowhere. The situation: Individual enrollment submitted ~9 weeks ago. The $99 fee was charged immediately. Status has never moved beyond "processing / under review." Support case #102899187117 is open. Every reply is a generic "still under review" — no timeline, no request for additional documents, no explanation. I'm a new developer with a finished app that is ready to launch, and this enrollment is the only thing blocking it. Nine weeks with no communication and no path forward is not a reasonable wait. My questions to the community and to any Apple staff reading: Has anyone resolved a case stuck this long — and what finally moved it? Is there any escalation channel beyond the standard contact form that actually gets a response? If an Apple engineer or moderator sees this: could you please look at case #102899187117? I'm happy to share my Enrollment ID privately. Any guidance is genuinely appreciated. Thank you.
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2d
Appstore is showing old thumbnails
Hello Apple team. I have change my app thumbnails some weeks ago. But I've actively been experiencing in my own phone, appstore or friends appstore that the thumbanils shown are from 4 o 6 versions ago. Example This 2 screenshots are from today, same hour. One from my computer, the appstore one from my phone. The phone screenshot its showing very old thumbnails. If you see on my apple account. The phone screenshots thumbnails doesn't exist there anymore. I really need help on this.
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2d
Apple Developer Program team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access. The purpose of adding this user is to include them as an internal TestFlight tester after the invitation is accepted. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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2d
Time-sensitive launch failing: 1,134 in-app purchases stuck in review for 7 weeks — app already approved, 4 support requests unanswered
Hi App Review team, I'm posting here as a last resort after7 weeks with no movement and 4 unanswered support requests. I'm about to lose my launch window next week and I need someone at Apple to look at this. The situation: App: BMH Themes — App ID 6763770421 — Bundle ID com.bringmedinahome.bmhthemes Version 1.0 (Build 24): reviewed and APPROVED, currently "Ready for Distribution". In-app purchases: 904 are APPROVED, but 1,134 have been stuck in "Waiting for Review" for 7 weeks. The 1,134 stuck items are the exact same type as the 904 already approved — so this is clearly not a content issue. None of the 1,134 show any rejection or "Developer Action Needed" message. Nothing is pending on my side. I have submitted 4 support requests over the past weeks. None received a substantive response. Why this is urgent: My company is now legally registered, my VAT number is being issued, my business bank account is active, and my full marketing campaign is finalized for a launch next week. I cannot launch with 1,134 of my products frozen — releasing a half-empty catalog would waste the entire launch. These stuck in-app purchases are the ONLY remaining blocker. My request: Could someone please check whether these 1,134 in-app purchases are correctly queued, confirm whether there is an internal processing issue, and escalate to the App Review / in-app purchase team? The app is already approved — only these items are stuck. Thank you very much for any help.
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2d
App Store Connect Outage / Flakiness
Over the last 24 hours, App Store Connect has been performing very slowly, sometimes showing Bad Gateway and sometimes only loading tab views without any content. I use the word "flakiness" because it's happening intermittently. It took over an hour for Xcode Cloud builds to be triggered yesterday, and during that time it was not possible to start builds manually because the github refs weren't refreshing. Today I was unable to load the Users & Access > Integrations > Webhooks page. Since, I've logged out and back in, and now I cannot load any of my apps even though my development team correctly shows with my account info in the top right. Is anyone else experiencing these symptoms? I see nothing on the System Status page other than an outage with Apple Podcasts Connect.
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2d
App Store PPO: Installed app shows default icon instead of alternate test icon
Hi everyone, I’m currently running an A/B test for my app icon using App Store Product Page Optimization (PPO), and I've run into a frustrating behavior that I can't quite figure out. The Setup: My app binary includes both the default icon (Icon A) and the alternate icon (Icon B) in the Asset Catalog. I've successfully linked Icon B to the PPO treatment in App Store Connect. The Problem: When the App Store serves Treatment B, the store page correctly displays Icon B. However, after downloading and installing the app, the home screen still shows the default Icon A. What I've verified so far: I have Include All App Icon Assets set to Yes in Xcode Build Settings. Has anyone else experienced this exact disconnect between the PPO storefront and the installed binary? Thanks.
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3d
Guideline 5.2.3 - Internet radio app using Radio Browser API - What documentation does App Review actually expect?
Hello, I'm looking for advice from developers who have successfully published internet radio applications on the App Store. My app has been rejected multiple times under Guideline 5.2.3 with the following message: "The app provides potentially unauthorized access to third-party audio or video streaming, catalogs, and discovery services." Apple asks me to provide: "documentary evidence evidencing that you have all necessary rights or permissions to the third-party audio or video streaming, catalogs, and discovery services in the app." However, I'm not sure what documentation App Review actually expects. My application works as follows: • It does NOT host, proxy, cache, retransmit, record, convert, or modify any audio streams. • Playback uses Apple's AVPlayer. • Audio is streamed directly from the original broadcaster to the user's device. • The application only retrieves publicly available station metadata and stream URLs from the Radio Browser API. • The app no longer contains any built-in curated station list. • Music identification uses Apple ShazamKit together with metadata lookup (MusicBrainz, Last.fm and Apple iTunes Search API). These services are used only for metadata and artwork, not for streaming audio. I have already contacted the Radio Browser maintainers asking whether they can provide written permission or an official statement, but I have not yet received a reply. My questions are: Has anyone successfully published an App Store internet radio application that uses the Radio Browser API (or another public radio directory)? What documentary evidence satisfied App Review? Does Apple expect permission from the Radio Browser project, or from every individual broadcaster whose publicly available stream is listed in the directory? If your app was approved, what documentation did you provide? Any experience or guidance would be greatly appreciated. Thank you. Has anyone received a successful approval for an internet radio app under Guideline 5.2.3 in 2025 or 2026?
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3d
Developer Account Enrollment Delayed for 2 Weeks - Case ID: 102930925115
Hello, My Apple Developer Account enrollment has been stuck in the manual identity verification phase for over two weeks. I was asked by support to provide my details in Roman characters, which I did immediately, but I have received no response since then. This delay is severely impacting my business and halting my application deployment. Could a community manager or senior support agent please review my case? Case ID: 102930925115 Name: MOMEN GHAFARI
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3d
App Delay: macOS stuck 'Processing' for over 10 days
NB Dev Support ticket has been open for 9 days 102922985821 We are experiencing significant roadblock as macOS app are stuck 'Processing' after uploading. Current 10 days stuck. It's now affecting our release roadmap, and this is even before we have to wait for the usual extended TestFlight and Production review times that exist for macOS (compared to iOS). The .pkg app is uploaded via Transporter. Transporter reports it has uploaded ok, but in App Store Connect shows it is stuck 'Processing'. Subsequent upload has the same effect. Two previous builds for this build number were rejected (Invalid Binary = signing) but have been fixed - we shouldn't have to bump the build number to free the slot to try again... Note there were a flurry of these issues in Jan 2026, but also at least one other ticket now: https://developer.apple.com/forums/thread/818208 Anyone else seeing this, or been able to resolve? Cheers!
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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7k
Activity
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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1.5k
Activity
Jun ’26
Developer Program active but App Store Connect says my Apple Account isn't enabled
Hey everybody, I enrolled in the Apple Developer Program and my membership is active. Xcode recognizes my team, code signing works, and I can archive my app successfully. The problem is that App Store Connect itself says: “Your Apple Account isn't enabled for App Store Connect.” Xcode gives the same kind of issue when I try to upload through Organizer. It says it can't authenticate with App Store Connect and that I don't have App Store Connect access for my team. What's weird is that everything else seems to work. My developer account is active, the team shows up correctly in Xcode, and the archive builds without any issues. I've tried signing out and back into Xcode, removing and re-adding my Apple ID, restarting everything, and waiting more than 24 hours since my membership became active. I already contacted Apple Support and they escalated the case to their senior support team, but I wanted to ask if anyone here has seen this before. Has anyone had App Store Connect take a while to become enabled after joining the Developer Program? Or is there something else I should be checking? Thanks.
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1
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0
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258
Activity
11h
App Stuck in "Waiting for Review" Since May 18 – No Response from Support
I submitted an updated version of my app for review on May 18, 2026, and its status has remained "Waiting for Review" ever since. It has now been more than two weeks without any progress or communication from Apple. To resolve the issue, I have: Submitted multiple support tickets through Apple Developer Support. Received the standard message that I would receive a response within 48 hours. Waited more than 15 days, but have not received any reply to any of my tickets. Attempted to contact Developer Support by phone during U.S. business hours, but after waiting on hold for more than two hours, I was unable to reach anyone. This delay is affecting my ability to release important updates to my users, and I am running out of options. Has anyone experienced a similar situation recently? Is there any other channel or escalation process that I can use to get assistance or have my submission reviewed? Any guidance would be greatly appreciated. Thank you.
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1
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0
Views
136
Activity
11h
Account Billing Block / Enrollment Unavailable in India Loop
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan.
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1
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29
Activity
11h
Developer Tools & Services
To Apple Developer Support, I am attempting to enroll in the Apple Developer Program from India using this specific Apple Account email address. My account region is correctly configured to India, and my device region matches. However, I am trapped in a server-side account loop: The Apple Developer App displays the error: "Enrollment is unavailable in your country. Connect to iTunes Support." The web browser portal displays the error: "Your Apple Account isn't enabled for iTunes Connect." Because of these errors, the option to request a phone callback has also disappeared from my contact page. This appears to be a backend payment processing/enrollment state conflict tied to my Apple Account ID. Please manually clear or reset the pending enrollment state flag on this account so that I can complete identity verification and purchase the program via the Developer app using a valid international credit card. Thank you, Noaman Raees Khan
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1
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33
Activity
11h
You cannot release on IPAD if you don't have a 13'' one? (need of 13'' screenshots are obligatory?)
I am using CI/CD method to build my apps, i dont have xcode simulator, so I cannot produce 13'' screenshots And I have an ipad that is NOT 13'' what can I do? I am locked out from releasing on ipads?
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3
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245
Activity
1d
External Review - Deleted Build Stuck in Waiting for Review Queue
I deleted Build 16 from the external Test Flight review approval because I want Build 17 to be used and set up for external review. I successfully removed it and it is not showing up under external testing.. but when I try to add my Build 17, it is greyed out and says that Build 16 is still waiting for review. Can you please fix this as soon as possible so I can begin the review process for my Build 17? Please let me know what information you may need. I'm hoping to get this resolved ASAP.
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3
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131
Activity
1d
App Store Connect Shows Subscription Errors
See below screenshot. App Store Connect is making this process next to impossible. And I'm sure this has been said a thousand times before by other developers but this UI, even when it "works," provides absolutely no guidance for developers about what Apple expects. It does not render the strings in context or provide reasonable examples so developers understand what Apple is even asking for here. What should a good subscription group description be? It's completely unclear. If the point Apple is trying to drive home is that developers need to be clear with customers, then it should take some of its own advice and explain to developers what it actually wants here.
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0
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158
Activity
2d
App Store Connect Shows Conflicting Statuses
This is a screenshot of my App Store Connect right now (in Safari): An app version should not be able to display as simultaneously "Waiting For Review" and "In Review". Nor is it clear why the "macOS 1.0.0" version shows "Unresolved Issues" when I responded to the reviewer and the response is recorded. A different status like "Unresolved pending correspondence" would be more helpful.
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120
Activity
2d
Unable to Add for Review
I am having an error when trying to Add for Review? Unable to Add for Review The items below are required to start the review process: An unexpected error was encountered when submitting for review. If the issue persists please contact us. Does anyone else have this issue or know perhaps a workaround.
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1
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181
Activity
2d
App Store Connect Does Not Allow Reply
This will be the fifth bug I have found in Apple's code in two weeks that is preventing me from distributing my app. I cannot reply to the reviewer who reviewed my app. Why? Another unspecified error. What did I do wrong? I attached a screenshot. Then nothing happened. So I tried to attach it again. Then I tried to remove the second attachment. Then I got this error. The level of pervasive flaws in Apple's systems is really unacceptable.
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77
Activity
2d
Enrollment stuck "processing" for 9+ weeks — Case #102899187117, no resolution
My Apple Developer Program enrollment has been stuck for over nine weeks and standard support has led nowhere. The situation: Individual enrollment submitted ~9 weeks ago. The $99 fee was charged immediately. Status has never moved beyond "processing / under review." Support case #102899187117 is open. Every reply is a generic "still under review" — no timeline, no request for additional documents, no explanation. I'm a new developer with a finished app that is ready to launch, and this enrollment is the only thing blocking it. Nine weeks with no communication and no path forward is not a reasonable wait. My questions to the community and to any Apple staff reading: Has anyone resolved a case stuck this long — and what finally moved it? Is there any escalation channel beyond the standard contact form that actually gets a response? If an Apple engineer or moderator sees this: could you please look at case #102899187117? I'm happy to share my Enrollment ID privately. Any guidance is genuinely appreciated. Thank you.
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32
Activity
2d
Appstore is showing old thumbnails
Hello Apple team. I have change my app thumbnails some weeks ago. But I've actively been experiencing in my own phone, appstore or friends appstore that the thumbanils shown are from 4 o 6 versions ago. Example This 2 screenshots are from today, same hour. One from my computer, the appstore one from my phone. The phone screenshot its showing very old thumbnails. If you see on my apple account. The phone screenshots thumbnails doesn't exist there anymore. I really need help on this.
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44
Activity
2d
can i change my seller name a bit
hi, i have an individual developer account and my seller/team name shows as “mehmet samet tufekci” i don’t want to use a brand name or company name. i just want it to show as “Samet Tufekci” instead is this possible for an individual account and where should i request it?
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46
Activity
2d
Apple Developer Program team invitation keeps redirecting to the sign-in page
We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access. The purpose of adding this user is to include them as an internal TestFlight tester after the invitation is accepted. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.
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100
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Time-sensitive launch failing: 1,134 in-app purchases stuck in review for 7 weeks — app already approved, 4 support requests unanswered
Hi App Review team, I'm posting here as a last resort after7 weeks with no movement and 4 unanswered support requests. I'm about to lose my launch window next week and I need someone at Apple to look at this. The situation: App: BMH Themes — App ID 6763770421 — Bundle ID com.bringmedinahome.bmhthemes Version 1.0 (Build 24): reviewed and APPROVED, currently "Ready for Distribution". In-app purchases: 904 are APPROVED, but 1,134 have been stuck in "Waiting for Review" for 7 weeks. The 1,134 stuck items are the exact same type as the 904 already approved — so this is clearly not a content issue. None of the 1,134 show any rejection or "Developer Action Needed" message. Nothing is pending on my side. I have submitted 4 support requests over the past weeks. None received a substantive response. Why this is urgent: My company is now legally registered, my VAT number is being issued, my business bank account is active, and my full marketing campaign is finalized for a launch next week. I cannot launch with 1,134 of my products frozen — releasing a half-empty catalog would waste the entire launch. These stuck in-app purchases are the ONLY remaining blocker. My request: Could someone please check whether these 1,134 in-app purchases are correctly queued, confirm whether there is an internal processing issue, and escalate to the App Review / in-app purchase team? The app is already approved — only these items are stuck. Thank you very much for any help.
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App Store Connect Outage / Flakiness
Over the last 24 hours, App Store Connect has been performing very slowly, sometimes showing Bad Gateway and sometimes only loading tab views without any content. I use the word "flakiness" because it's happening intermittently. It took over an hour for Xcode Cloud builds to be triggered yesterday, and during that time it was not possible to start builds manually because the github refs weren't refreshing. Today I was unable to load the Users & Access > Integrations > Webhooks page. Since, I've logged out and back in, and now I cannot load any of my apps even though my development team correctly shows with my account info in the top right. Is anyone else experiencing these symptoms? I see nothing on the System Status page other than an outage with Apple Podcasts Connect.
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App Store PPO: Installed app shows default icon instead of alternate test icon
Hi everyone, I’m currently running an A/B test for my app icon using App Store Product Page Optimization (PPO), and I've run into a frustrating behavior that I can't quite figure out. The Setup: My app binary includes both the default icon (Icon A) and the alternate icon (Icon B) in the Asset Catalog. I've successfully linked Icon B to the PPO treatment in App Store Connect. The Problem: When the App Store serves Treatment B, the store page correctly displays Icon B. However, after downloading and installing the app, the home screen still shows the default Icon A. What I've verified so far: I have Include All App Icon Assets set to Yes in Xcode Build Settings. Has anyone else experienced this exact disconnect between the PPO storefront and the installed binary? Thanks.
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Guideline 5.2.3 - Internet radio app using Radio Browser API - What documentation does App Review actually expect?
Hello, I'm looking for advice from developers who have successfully published internet radio applications on the App Store. My app has been rejected multiple times under Guideline 5.2.3 with the following message: "The app provides potentially unauthorized access to third-party audio or video streaming, catalogs, and discovery services." Apple asks me to provide: "documentary evidence evidencing that you have all necessary rights or permissions to the third-party audio or video streaming, catalogs, and discovery services in the app." However, I'm not sure what documentation App Review actually expects. My application works as follows: • It does NOT host, proxy, cache, retransmit, record, convert, or modify any audio streams. • Playback uses Apple's AVPlayer. • Audio is streamed directly from the original broadcaster to the user's device. • The application only retrieves publicly available station metadata and stream URLs from the Radio Browser API. • The app no longer contains any built-in curated station list. • Music identification uses Apple ShazamKit together with metadata lookup (MusicBrainz, Last.fm and Apple iTunes Search API). These services are used only for metadata and artwork, not for streaming audio. I have already contacted the Radio Browser maintainers asking whether they can provide written permission or an official statement, but I have not yet received a reply. My questions are: Has anyone successfully published an App Store internet radio application that uses the Radio Browser API (or another public radio directory)? What documentary evidence satisfied App Review? Does Apple expect permission from the Radio Browser project, or from every individual broadcaster whose publicly available stream is listed in the directory? If your app was approved, what documentation did you provide? Any experience or guidance would be greatly appreciated. Thank you. Has anyone received a successful approval for an internet radio app under Guideline 5.2.3 in 2025 or 2026?
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Developer Account Enrollment Delayed for 2 Weeks - Case ID: 102930925115
Hello, My Apple Developer Account enrollment has been stuck in the manual identity verification phase for over two weeks. I was asked by support to provide my details in Roman characters, which I did immediately, but I have received no response since then. This delay is severely impacting my business and halting my application deployment. Could a community manager or senior support agent please review my case? Case ID: 102930925115 Name: MOMEN GHAFARI
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App Delay: macOS stuck 'Processing' for over 10 days
NB Dev Support ticket has been open for 9 days 102922985821 We are experiencing significant roadblock as macOS app are stuck 'Processing' after uploading. Current 10 days stuck. It's now affecting our release roadmap, and this is even before we have to wait for the usual extended TestFlight and Production review times that exist for macOS (compared to iOS). The .pkg app is uploaded via Transporter. Transporter reports it has uploaded ok, but in App Store Connect shows it is stuck 'Processing'. Subsequent upload has the same effect. Two previous builds for this build number were rejected (Invalid Binary = signing) but have been fixed - we shouldn't have to bump the build number to free the slot to try again... Note there were a flurry of these issues in Jan 2026, but also at least one other ticket now: https://developer.apple.com/forums/thread/818208 Anyone else seeing this, or been able to resolve? Cheers!
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