App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
Stuck submitting subscription for review
We are stuck in AppStoreConnect limbo. We have a new subscription group + two Subscriptions in Ready To Review state in appstoreconnect, but Apple Review rejected our latest app version because they weren't included with the version. Our app version has been rejected for a few issues before this which maybe broke something. When I go to edit the version, there is no Subscriptions & Purchases section to add them for review. I tried editing the subscriptions and subscription group localization to see if that got it out of Waiting For Review state or showed the version section but no luck. So we can't add the Subscriptions for review and we are rejected from App Review if we don't. I submitted an Apple support email 8 days ago and haven't received any response. Does anyone know of a way to get this unblocked?
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App Store Connect crashes when configuring App Clip default experience (appClipDefaultExperience undefined)
Hi everyone, I am facing an issue while configuring an App Clip in App Store Connect, and I am unable to proceed due to a UI crash. Issue When I navigate to the App Clip section under my app version and click on the Subtitle field, the page immediately shows: “We can't process your request.” I am unable to enter any metadata for the App Clip experience. Console Error Previously, I observed the following error in the browser console: TypeError: Cannot read properties of undefined (reading 'appClipDefaultExperience.id')
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App Store Connect Business page silently fails on submit + stuck on loading screen
I've been experiencing two critical issues with App Store Connect for several weeks and have contacted Developer Support multiple times by email with no response. Environment: macOS (Sequoia), tested on Chrome and Safari, multiple devices and networks. US-based organization account. ISSUE 1 — BUSINESS PAGE NOT FUNCTIONING (ongoing for weeks) The Business > Agreements/Tax/Banking page does not work correctly. After filling in all required information and clicking Submit, the page silently refreshes back to the unfilled state. No success message, no error message. This happens consistently across all browsers and devices. The browser console shows the following error on page load: [maison] No route found https://appstoreconnect.apple.com/business/atb/[entity-id] This suggests the SPA router fails to initialize the page, which would explain why submit has no effect. Both my Free App and Paid App agreements are stuck in pending status ("Waiting for Tax/Bank Info"), and I cannot complete the required identity verification through the UI. WHAT I'VE TRIED Multiple browsers (Chrome, Safari) Multiple devices and networks Cleared all cookies and cache Disabled all browser extensions Contacted Developer Support by email — no response after 7+ days IMPACT I cannot launch my paid app because the Paid App Agreement cannot be completed. Has anyone encountered the [maison] routing error on the Business page? Any workarounds would be greatly appreciated.
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App Store Ratings and Reviews Missing or Disappearing
Hello everyone, We’ve recently noticed an issue with our app’s ratings and reviews on the App Store. Some users have informed us that they left ratings and/or reviews, but these never appeared. Additionally, we’ve observed some reviews disappearing after they were initially visible. We contacted Apple Support, and while they pointed us to the App Store terms and conditions—indicating that Apple has discretion over review removal—we’re trying to determine if there might be a technical reason behind this behavior. Here are some specifics: It has been a while since we’ve seen any new ratings or reviews, even though users have confirmed submitting them. Some reviews that were previously approved and visible have disappeared without explanation. We’ve ensured—to the extent possible—that our app complies with all guidelines and policies, so we’re ruling out violations as the cause for now. Since the app is still new, even a few ratings or reviews missing is quite impactful. Has anyone else experienced similar issues? Could this be related to a known bug or technical limitation? For example, could regional settings, delays in processing reviews, or other factors be affecting visibility? We would greatly appreciate any advice on how to investigate this further or escalate the matter effectively. If you’ve encountered this before, what steps did you take to resolve it? Thank you for your help!
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In-App Purchase dialog not appearing during App Review but works on physical device
Hi everyone, My app has been rejected twice under Guideline 2.1(b) - App Completeness because the reviewer says the In-App Purchase does not trigger a purchase flow when tapping the purchase button. However, I have tested it on a physical iPhone (iOS 18.6.2) and the StoreKit purchase dialog appears and completes successfully. I have confirmed: Paid Apps Agreement is active In-App Purchase product (non-consumable) is configured correctly Sandbox test account works fine Purchase flow works on physical device with screen recording as proof The reviewer tested on iPad Air 11-inch (M3) with iPadOS 26.4. My app uses Flutter with the in_app_purchase package (v3.2.0). The purchase implementation: Calls InAppPurchase.instance.isAvailable() Queries product details with queryProductDetails() Calls buyNonConsumable() when user taps purchase button I found and fixed a potential null reference issue in the purchase completer that could cause the purchase to fail silently, but I'm not sure if this was the exact cause since I cannot reproduce the issue. Has anyone experienced a similar situation where IAP works on device but fails during App Review? Any suggestions on what might be different in the review environment? Thank you.
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Stuck in "Waiting for Review" for 9 days (v1.0.3 Update)
Hi everyone, I am experiencing an unusual delay with my app update. I submitted version 1.0.3 of my app, "MarketNow", on March 12, 2026, but it has been stuck in the "Waiting for Review" status for 9 days now. Typically, updates are reviewed within 24–48 hours, so this 9-day wait is quite concerning. I have already sent a formal inquiry through App Store Connect but haven't received a specific update yet. Is anyone else seeing long wait times for updates this week? Could this be related to a backlog before the April SDK deadline, or is there a known issue with the Finance category review queue? Any insights would be helpful. Thanks!
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Entitlement values for the Enhanced Security and the Additional Runtime Platform Restrictions
I recently turned on the enhanced security options for my macOS app in Xcode 26.0.1 by adding the Enhanced Security capability in the Signing and Capabilities tab. Then, Xcode adds the following key-value sets (with some other key-values) to my app's entitlements file. <key>com.apple.security.hardened-process.enhanced-security-version</key> <integer>1</integer> <key>com.apple.security.hardened-process.platform-restrictions</key> <integer>2</integer> These values appear following the documentation about the enhanced security feature (Enabling enhanced security for your app) and the app works without any issues. However, when I submitted a new version to the Mac App Store, my submission was rejected, and I received the following message from the App Review team via the App Store Connect. Guideline 2.4.5(i) - Performance Your app incorrectly implements sandboxing, or it contains one or more entitlements with invalid values. Please review the included entitlements and sandboxing documentation and resolve this issue before resubmitting a new binary. Entitlement "com.apple.security.hardened-process.enhanced-security-version" value must be boolean and true. Entitlement "com.apple.security.hardened-process.platform-restrictions" value must be boolean and true. When I changed those values directly in the entitlements file based on this message, the app appears to still work. However, these settings are against the description in the documentation I mentioned above and against the settings Xcode inserted after changing the GUI setting view. So, my question is, which settings are actually correct to enable the Enhanced Security and the Additional Runtime Platform Restrictions?
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App Store version stuck after Pending Developer Release – cannot add builds or create new versions
Hello everyone, I’m running into a situation in App Store Connect that appears to be a backend lock related to an approved version, and I’m looking for confirmation or similar experiences. Context: App had version 1.2.6 Version progressed to Pending Developer Release Before releasing to users, I chose Developer Reject I then edited the version number (to 1.2.7) Current State / Issue: After this, App Store Connect is effectively blocked: ❌ Cannot associate any builds to the version ❌ Uploading a build with the same version and higher build number does not help ❌ Cannot create a fresh version (no “+ Version” button is visible) ❌ App Store Connect API returns: ENTITY_ERROR.RELATIONSHIP.INVALID ❌ Remove Version / Delete Version is not available Even attempting brand‑new version numbers does not work. It looks like App Store Connect still considers the previously approved Pending Developer Release version to be active and locked internally. What I understand so far From my understanding: Once a version reaches Pending Developer Release, the appStoreVersion record becomes finalized Editing the version number does not truly create a new version Developer rejection does not unlock the version–build relationship Only one approved / pending version is allowed per app This seems to leave the app in a state where no new versions can be created without backend intervention. Question Can anyone confirm: That once a version reaches Pending Developer Release, it can only be reset or removed by App Store Connect Support, and That there is no self‑service workaround (UI, API, CI, or Transporter) to recover from this state? If anyone has gone through this and successfully had Apple reset the appStoreVersion record, I’d appreciate confirmation or tips on getting it routed correctly. Thanks in advance.
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Pending User Info
Hi, I received this message recently, but after completing the process and uploading the KRS document for my company in Poland, it doesn’t seem to save. The same message keeps appearing again. I’ve tried around 50 times, but it just loops back to the same step. All agreements, tax forms, and compliance requirements are already active. I contacted the support but no reply. Anyone have any suggestion ?
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App Review stuck for weeks on individual account, expedite requests ignored, multiple apps affected
Hello everyone, I am trying to understand whether this is a normal delay or if there may be an account-level review issue affecting my submissions. I am an individual developer. I submitted my first app for review on March 14, 2026. It remained without a meaningful response until March 31, 2026. During this time, I sent three expedite review requests, but none of them helped. Because nothing moved, I withdrew the previous submission and uploaded a third build for the same app. However, the app is still stuck in review flow. At the same time, I submitted my second app on March 22, 2026. I also requested an expedite review for that app, but it is still in Waiting for Review as well. So currently: • App 1 was first submitted on March 14, 2026 • Multiple expedite requests were sent • The original submission was withdrawn and a new build was submitted • App 2 was submitted on March 22, 2026 • Both apps have been heavily delayed • One is still in review flow, and the other is still Waiting for Review I would like to ask: 1. Has anyone experienced this kind of delay on an individual account, especially with multiple apps at the same time? 2. Could this indicate an account-level issue, manual queue hold, or some kind of hidden review flag? 3. Is there any effective way to escalate this beyond normal expedite requests? 4. Would contacting App Review again help, or is there another correct channel for this situation? 5. If I withdraw and resubmit again, is there any chance that it makes the delay worse? I am not asking for special treatment. I am only trying to understand what may be causing such an unusual delay and what the most effective next step is. Any insight from developers who faced a similar situation would be very helpful. Thank you.
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I have submitted my app and it has been waiting for review.
I have submitted my app and it has been waiting for review. I am the owner of the App and I applied for expedited review, but it didn't work. The version we submitted updated the information of the App. We consulted Apple and asked to continue waiting by using "Contact Us". I also submitted the information and they said to wait further. So we can only seek help from the reviewers here. Application ID: d6479289380
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Pending Termination Notice (Guideline 5.6, Section 3.2(f)) – No Response After 14 Days – Case 30000003321343
Hello, I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc. Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice. Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information. Timeline: • March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation. • March 25: Submitted a follow-up through the App Review Status contact form. • March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343). • April 1 (today, Day 14): No response received from the App Review Board. Questions: Is there a way to confirm that our appeals are currently under review by the App Review Board? Are there any additional steps we should take to bring this to the Board's attention? Is there any mechanism to submit supplementary documentation, as the appeal form did not support attachments? We remain fully committed to compliance and ready to provide any additional information requested. Thank you for any guidance. Yifu Zhang, Account Holder Case ID: 30000003321343
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First app release rejected because IAPs didn’t appear, and now the In-App Purchases section is missing from the app version page
I’m trying to submit the first release of my iOS app together with the app’s first consumable in-app purchases, and I’m stuck in what looks like an App Store Connect state issue. My app was already rejected by App Review because the in-app purchases did not appear inside the app when the reviewer opened the paywall. Current setup: First app release Current app version page: iOS App Version 1.0.2 Current attached build: 5 App has never been released before 4 consumable IAPs: com.glowup.credits.100 com.glowup.credits.500 com.glowup.credits.1000 com.glowup.credits.2500 What I see in App Store Connect: All 4 IAPs show Waiting for Review On the iOS App Version 1.0.2 page, the In-App Purchases and Subscriptions section does not appear at all Because of that, I cannot explicitly select or attach the IAPs from the version page What I’ve already done: Uploaded a new build and attached build 5 to version 1.0.2 Removed my local StoreKit configuration file so the app now uses live App Store / StoreKit only Confirmed RevenueCat is configured correctly and sees the offering/packages RevenueCat logs show the products exist remotely, but StoreKit cannot fetch any live products and returns an “offerings empty / none of the products could be fetched” type error RevenueCat also reports the products are still in WAITING_FOR_REVIEW My questions: If the IAPs already show Waiting for Review, are they automatically linked to the current app submission? Is it expected that the In-App Purchases and Subscriptions section can disappear from the app version page in this state? For a first-release app that was already rejected, is attaching a new build and clicking Update Review enough, or is there another step required to associate the IAPs with the resubmission? Has anyone seen App Review reject an app for missing IAPs while the IAPs were still pending review and not yet fetchable from StoreKit? Any guidance from someone who has dealt with this exact first-release + first-IAP submission flow would help a lot.
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App Update Visible on App Store but Not Auto-Updating on User Devices
Hi everyone, I recently released a new version of my app on the App Store and the update is visible to users, but it is not auto-updating on their devices even when they have automatic updates enabled in their App Store app settings. What I have verified so far: The update is live and visible on the App Store The version number and build number are correctly incremented The app has been fully approved and released Tested on multiple devices with auto-update turned ON Waited more than 48 hours after release Users can only get the new version by manually going to the App Store and tapping Update. This includes important bug fixes so I want to ensure users are on the latest version. Has anyone else faced this recently? Could this be a server-side propagation delay or something I may have missed? Any guidance would be greatly appreciated!
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React Native IAP: getProducts returns empty array in TestFlight despite complete configuration
Hi everyone, I’m currently developing an iOS app using React Native and implementing consumable In-App Purchases (IAP). I'm facing an issue where getProducts returns an empty array without any error messages when testing on a TestFlight build. I have already completed the following setup: Agreements, Tax, and Banking: All forms are signed and the status is "Active" in App Store Connect. Product Configuration: The Consumable product is created in App Store Connect with the status "Ready to Submit". App Store Connect Integration: The product is correctly linked under the "In-App Purchases and Subscriptions" section of the App version. Xcode Capability: The "In-App Purchase" capability has been added to the project. Implementation: The Product ID in my React Native code (using react-native-iap) matches the ID in App Store Connect exactly. Despite these steps, the product list remains empty. Are there any hidden requirements or specific configurations for TestFlight that I might have missed? Any guidance would be greatly appreciated. Thanks!
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App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
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App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
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App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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6.3k
Activity
Mar ’25
Stuck submitting subscription for review
We are stuck in AppStoreConnect limbo. We have a new subscription group + two Subscriptions in Ready To Review state in appstoreconnect, but Apple Review rejected our latest app version because they weren't included with the version. Our app version has been rejected for a few issues before this which maybe broke something. When I go to edit the version, there is no Subscriptions & Purchases section to add them for review. I tried editing the subscriptions and subscription group localization to see if that got it out of Waiting For Review state or showed the version section but no luck. So we can't add the Subscriptions for review and we are rejected from App Review if we don't. I submitted an Apple support email 8 days ago and haven't received any response. Does anyone know of a way to get this unblocked?
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Activity
11m
App Store Connect crashes when configuring App Clip default experience (appClipDefaultExperience undefined)
Hi everyone, I am facing an issue while configuring an App Clip in App Store Connect, and I am unable to proceed due to a UI crash. Issue When I navigate to the App Clip section under my app version and click on the Subtitle field, the page immediately shows: “We can't process your request.” I am unable to enter any metadata for the App Clip experience. Console Error Previously, I observed the following error in the browser console: TypeError: Cannot read properties of undefined (reading 'appClipDefaultExperience.id')
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345
Activity
15m
App Store Connect Business page silently fails on submit + stuck on loading screen
I've been experiencing two critical issues with App Store Connect for several weeks and have contacted Developer Support multiple times by email with no response. Environment: macOS (Sequoia), tested on Chrome and Safari, multiple devices and networks. US-based organization account. ISSUE 1 — BUSINESS PAGE NOT FUNCTIONING (ongoing for weeks) The Business > Agreements/Tax/Banking page does not work correctly. After filling in all required information and clicking Submit, the page silently refreshes back to the unfilled state. No success message, no error message. This happens consistently across all browsers and devices. The browser console shows the following error on page load: [maison] No route found https://appstoreconnect.apple.com/business/atb/[entity-id] This suggests the SPA router fails to initialize the page, which would explain why submit has no effect. Both my Free App and Paid App agreements are stuck in pending status ("Waiting for Tax/Bank Info"), and I cannot complete the required identity verification through the UI. WHAT I'VE TRIED Multiple browsers (Chrome, Safari) Multiple devices and networks Cleared all cookies and cache Disabled all browser extensions Contacted Developer Support by email — no response after 7+ days IMPACT I cannot launch my paid app because the Paid App Agreement cannot be completed. Has anyone encountered the [maison] routing error on the Business page? Any workarounds would be greatly appreciated.
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24
Activity
3h
App Store Ratings and Reviews Missing or Disappearing
Hello everyone, We’ve recently noticed an issue with our app’s ratings and reviews on the App Store. Some users have informed us that they left ratings and/or reviews, but these never appeared. Additionally, we’ve observed some reviews disappearing after they were initially visible. We contacted Apple Support, and while they pointed us to the App Store terms and conditions—indicating that Apple has discretion over review removal—we’re trying to determine if there might be a technical reason behind this behavior. Here are some specifics: It has been a while since we’ve seen any new ratings or reviews, even though users have confirmed submitting them. Some reviews that were previously approved and visible have disappeared without explanation. We’ve ensured—to the extent possible—that our app complies with all guidelines and policies, so we’re ruling out violations as the cause for now. Since the app is still new, even a few ratings or reviews missing is quite impactful. Has anyone else experienced similar issues? Could this be related to a known bug or technical limitation? For example, could regional settings, delays in processing reviews, or other factors be affecting visibility? We would greatly appreciate any advice on how to investigate this further or escalate the matter effectively. If you’ve encountered this before, what steps did you take to resolve it? Thank you for your help!
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122
Activity
6h
In-App Purchase dialog not appearing during App Review but works on physical device
Hi everyone, My app has been rejected twice under Guideline 2.1(b) - App Completeness because the reviewer says the In-App Purchase does not trigger a purchase flow when tapping the purchase button. However, I have tested it on a physical iPhone (iOS 18.6.2) and the StoreKit purchase dialog appears and completes successfully. I have confirmed: Paid Apps Agreement is active In-App Purchase product (non-consumable) is configured correctly Sandbox test account works fine Purchase flow works on physical device with screen recording as proof The reviewer tested on iPad Air 11-inch (M3) with iPadOS 26.4. My app uses Flutter with the in_app_purchase package (v3.2.0). The purchase implementation: Calls InAppPurchase.instance.isAvailable() Queries product details with queryProductDetails() Calls buyNonConsumable() when user taps purchase button I found and fixed a potential null reference issue in the purchase completer that could cause the purchase to fail silently, but I'm not sure if this was the exact cause since I cannot reproduce the issue. Has anyone experienced a similar situation where IAP works on device but fails during App Review? Any suggestions on what might be different in the review environment? Thank you.
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2
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42
Activity
8h
Stuck in "Waiting for Review" for 9 days (v1.0.3 Update)
Hi everyone, I am experiencing an unusual delay with my app update. I submitted version 1.0.3 of my app, "MarketNow", on March 12, 2026, but it has been stuck in the "Waiting for Review" status for 9 days now. Typically, updates are reviewed within 24–48 hours, so this 9-day wait is quite concerning. I have already sent a formal inquiry through App Store Connect but haven't received a specific update yet. Is anyone else seeing long wait times for updates this week? Could this be related to a backlog before the April SDK deadline, or is there a known issue with the Finance category review queue? Any insights would be helpful. Thanks!
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4
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100
Activity
8h
Swift Playgrounds and App Store Connect
Hello everyone, On my iPad when I press upload to App Store Connect, It tells me uploaded successfully to App Store Connect. When I go to App Store Connect and to Build section, My app is not there. Am I looking in the right place?
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912
Activity
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Entitlement values for the Enhanced Security and the Additional Runtime Platform Restrictions
I recently turned on the enhanced security options for my macOS app in Xcode 26.0.1 by adding the Enhanced Security capability in the Signing and Capabilities tab. Then, Xcode adds the following key-value sets (with some other key-values) to my app's entitlements file. <key>com.apple.security.hardened-process.enhanced-security-version</key> <integer>1</integer> <key>com.apple.security.hardened-process.platform-restrictions</key> <integer>2</integer> These values appear following the documentation about the enhanced security feature (Enabling enhanced security for your app) and the app works without any issues. However, when I submitted a new version to the Mac App Store, my submission was rejected, and I received the following message from the App Review team via the App Store Connect. Guideline 2.4.5(i) - Performance Your app incorrectly implements sandboxing, or it contains one or more entitlements with invalid values. Please review the included entitlements and sandboxing documentation and resolve this issue before resubmitting a new binary. Entitlement "com.apple.security.hardened-process.enhanced-security-version" value must be boolean and true. Entitlement "com.apple.security.hardened-process.platform-restrictions" value must be boolean and true. When I changed those values directly in the entitlements file based on this message, the app appears to still work. However, these settings are against the description in the documentation I mentioned above and against the settings Xcode inserted after changing the GUI setting view. So, my question is, which settings are actually correct to enable the Enhanced Security and the Additional Runtime Platform Restrictions?
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1.3k
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App Store version stuck after Pending Developer Release – cannot add builds or create new versions
Hello everyone, I’m running into a situation in App Store Connect that appears to be a backend lock related to an approved version, and I’m looking for confirmation or similar experiences. Context: App had version 1.2.6 Version progressed to Pending Developer Release Before releasing to users, I chose Developer Reject I then edited the version number (to 1.2.7) Current State / Issue: After this, App Store Connect is effectively blocked: ❌ Cannot associate any builds to the version ❌ Uploading a build with the same version and higher build number does not help ❌ Cannot create a fresh version (no “+ Version” button is visible) ❌ App Store Connect API returns: ENTITY_ERROR.RELATIONSHIP.INVALID ❌ Remove Version / Delete Version is not available Even attempting brand‑new version numbers does not work. It looks like App Store Connect still considers the previously approved Pending Developer Release version to be active and locked internally. What I understand so far From my understanding: Once a version reaches Pending Developer Release, the appStoreVersion record becomes finalized Editing the version number does not truly create a new version Developer rejection does not unlock the version–build relationship Only one approved / pending version is allowed per app This seems to leave the app in a state where no new versions can be created without backend intervention. Question Can anyone confirm: That once a version reaches Pending Developer Release, it can only be reset or removed by App Store Connect Support, and That there is no self‑service workaround (UI, API, CI, or Transporter) to recover from this state? If anyone has gone through this and successfully had Apple reset the appStoreVersion record, I’d appreciate confirmation or tips on getting it routed correctly. Thanks in advance.
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Pending User Info
Hi, I received this message recently, but after completing the process and uploading the KRS document for my company in Poland, it doesn’t seem to save. The same message keeps appearing again. I’ve tried around 50 times, but it just loops back to the same step. All agreements, tax forms, and compliance requirements are already active. I contacted the support but no reply. Anyone have any suggestion ?
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App Review stuck for weeks on individual account, expedite requests ignored, multiple apps affected
Hello everyone, I am trying to understand whether this is a normal delay or if there may be an account-level review issue affecting my submissions. I am an individual developer. I submitted my first app for review on March 14, 2026. It remained without a meaningful response until March 31, 2026. During this time, I sent three expedite review requests, but none of them helped. Because nothing moved, I withdrew the previous submission and uploaded a third build for the same app. However, the app is still stuck in review flow. At the same time, I submitted my second app on March 22, 2026. I also requested an expedite review for that app, but it is still in Waiting for Review as well. So currently: • App 1 was first submitted on March 14, 2026 • Multiple expedite requests were sent • The original submission was withdrawn and a new build was submitted • App 2 was submitted on March 22, 2026 • Both apps have been heavily delayed • One is still in review flow, and the other is still Waiting for Review I would like to ask: 1. Has anyone experienced this kind of delay on an individual account, especially with multiple apps at the same time? 2. Could this indicate an account-level issue, manual queue hold, or some kind of hidden review flag? 3. Is there any effective way to escalate this beyond normal expedite requests? 4. Would contacting App Review again help, or is there another correct channel for this situation? 5. If I withdraw and resubmit again, is there any chance that it makes the delay worse? I am not asking for special treatment. I am only trying to understand what may be causing such an unusual delay and what the most effective next step is. Any insight from developers who faced a similar situation would be very helpful. Thank you.
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I have submitted my app and it has been waiting for review.
I have submitted my app and it has been waiting for review. I am the owner of the App and I applied for expedited review, but it didn't work. The version we submitted updated the information of the App. We consulted Apple and asked to continue waiting by using "Contact Us". I also submitted the information and they said to wait further. So we can only seek help from the reviewers here. Application ID: d6479289380
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Pending Termination Notice (Guideline 5.6, Section 3.2(f)) – No Response After 14 Days – Case 30000003321343
Hello, I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc. Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice. Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information. Timeline: • March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation. • March 25: Submitted a follow-up through the App Review Status contact form. • March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343). • April 1 (today, Day 14): No response received from the App Review Board. Questions: Is there a way to confirm that our appeals are currently under review by the App Review Board? Are there any additional steps we should take to bring this to the Board's attention? Is there any mechanism to submit supplementary documentation, as the appeal form did not support attachments? We remain fully committed to compliance and ready to provide any additional information requested. Thank you for any guidance. Yifu Zhang, Account Holder Case ID: 30000003321343
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First app release rejected because IAPs didn’t appear, and now the In-App Purchases section is missing from the app version page
I’m trying to submit the first release of my iOS app together with the app’s first consumable in-app purchases, and I’m stuck in what looks like an App Store Connect state issue. My app was already rejected by App Review because the in-app purchases did not appear inside the app when the reviewer opened the paywall. Current setup: First app release Current app version page: iOS App Version 1.0.2 Current attached build: 5 App has never been released before 4 consumable IAPs: com.glowup.credits.100 com.glowup.credits.500 com.glowup.credits.1000 com.glowup.credits.2500 What I see in App Store Connect: All 4 IAPs show Waiting for Review On the iOS App Version 1.0.2 page, the In-App Purchases and Subscriptions section does not appear at all Because of that, I cannot explicitly select or attach the IAPs from the version page What I’ve already done: Uploaded a new build and attached build 5 to version 1.0.2 Removed my local StoreKit configuration file so the app now uses live App Store / StoreKit only Confirmed RevenueCat is configured correctly and sees the offering/packages RevenueCat logs show the products exist remotely, but StoreKit cannot fetch any live products and returns an “offerings empty / none of the products could be fetched” type error RevenueCat also reports the products are still in WAITING_FOR_REVIEW My questions: If the IAPs already show Waiting for Review, are they automatically linked to the current app submission? Is it expected that the In-App Purchases and Subscriptions section can disappear from the app version page in this state? For a first-release app that was already rejected, is attaching a new build and clicking Update Review enough, or is there another step required to associate the IAPs with the resubmission? Has anyone seen App Review reject an app for missing IAPs while the IAPs were still pending review and not yet fetchable from StoreKit? Any guidance from someone who has dealt with this exact first-release + first-IAP submission flow would help a lot.
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App Update Visible on App Store but Not Auto-Updating on User Devices
Hi everyone, I recently released a new version of my app on the App Store and the update is visible to users, but it is not auto-updating on their devices even when they have automatic updates enabled in their App Store app settings. What I have verified so far: The update is live and visible on the App Store The version number and build number are correctly incremented The app has been fully approved and released Tested on multiple devices with auto-update turned ON Waited more than 48 hours after release Users can only get the new version by manually going to the App Store and tapping Update. This includes important bug fixes so I want to ensure users are on the latest version. Has anyone else faced this recently? Could this be a server-side propagation delay or something I may have missed? Any guidance would be greatly appreciated!
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41
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React Native IAP: getProducts returns empty array in TestFlight despite complete configuration
Hi everyone, I’m currently developing an iOS app using React Native and implementing consumable In-App Purchases (IAP). I'm facing an issue where getProducts returns an empty array without any error messages when testing on a TestFlight build. I have already completed the following setup: Agreements, Tax, and Banking: All forms are signed and the status is "Active" in App Store Connect. Product Configuration: The Consumable product is created in App Store Connect with the status "Ready to Submit". App Store Connect Integration: The product is correctly linked under the "In-App Purchases and Subscriptions" section of the App version. Xcode Capability: The "In-App Purchase" capability has been added to the project. Implementation: The Product ID in my React Native code (using react-native-iap) matches the ID in App Store Connect exactly. Despite these steps, the product list remains empty. Are there any hidden requirements or specific configurations for TestFlight that I might have missed? Any guidance would be greatly appreciated. Thanks!
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App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
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164
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App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
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164
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App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
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270
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