My iphone 7 plus facetime and whatsapp video call is crashing in ios 13.4.1 , guys any others have this problem !?

I have exactly the same problem on my iPhone 7 Plus:

Facetime and whatsapp audio calls work, but video calls crash whatsapp and hang up on facetime.

Happened on 13.4 and still happening on 13.5.

Hi! Please check you’re on the latest iOS version. Also verify that you have updated WhatsApp to the latest version available in the App Store.

Try uninstalling both apps and download them again, see if the problem is solved. I’ve attached some articles that might help.

• How to update iOS/iPadOS apps.

• How to update iOS/iPadOS version.

Yes im having the same problem
insta messenger whatsapp facetime every app that use front camera crashes
i tried ios 13.4.1
ios 13.5
Ios 13.6 beta
ios 13. 6
ios 14 beta 1,2,3 and now on 4 but this bug continues 😔

Hi! I'm the same here, and it's so annoying...
I tried everything already, and I really hope iOS 14 update will fix it

Did anybody find solution to this?

Mine crashes as soon as I try to make or pick a video call....be it facetime or whatsapp

I'm on i0S 14

I've just recently started having this problem, it's happening on my Iphone 7 and anytime I try to make a call whether it be via Facetime, Data/Regular calls, Instagram, facebook, etc the call either goes through or has no sound (Data/Regular calls) and anything with video will ring and go through but immediately disconnects or closes out.

I have the same problem on my iPhone 7 plus, but for me it started happening when I upgraded to iOS 14 (prior to that no problem). Now on iOS 14.1 and my Facetime / Whatsapp VIDEO calls crash instantly when the app tries to talk with the camera. VOICE calls work fine on Facetime and Whatsapp but video will crash the app instantly. Same happens with Skype. Facebook Messenger will not crash but shows a black screen ie the other person does not see me just sees black. I have reset the device completely and uninstalled WhatsApp and reinstalled, I have reset the network settings and also turned on the local access switch in settings. Nothing works cannot do any video calls at the moment.

Just bought a used iphone7 Plus and came across Facetime and Whatsapp video calls crashing. No matter how many times the phone was reset or app reinstalled the problem persists. It is disgusting for Apple to make an important feature unusable and that too after so many iOS updates. Mine is running 14.0.1

1. exactly the same problem. Camera individually works fine. Doesn’t do jack with apps. Reset, hard reset, install, uninstall nothing helps.

for shame really. This thing’s been going on forever!

I have the same issue and I’m running the latest iOS version 14.3. Has anyone found a fix??

Hi., i faced the same problems. Mayb because the replacement part not original? Could it be possible?

Hi, I have the same issue. running 14.4.

Why is no one from Apple is answering this thread?!

@RMESI

Why is no one from Apple is answering this thread?!

Because it is a developers forum, not an Apple support channel.

You should use "Contact Us" at the bottom of this page : https://developer.apple.com/contact/topic/select

so where is the solution for this issue?

I don't think there is a solution.

I have this problem on an iPhone 7 as well. FaceTime connects, then hangs up with a "Call failed" message. As it's a spare phone, I completely wiped it and set it ip again with a brand new Apple ID. Still the same problem. The same Apple ID that fails can make FaceTime calls using another iPhone (an X in this case).

The problem started in iOS 14. Updating to iOS 15 and then 15.1 did not make one bit of a difference.

So it's not the installed software or a setting. It's also not the Apple ID. I also don't have a case on my iPhone 7 so there's no magnet or anything.

Maybe connecting the iPhone 7 to a computer with Xcode allows me to see a crash log of some kind. Is it some