updating apps & software update

Question

Created Aug ’15

Replies 7

Boosts 0

Participants 4

I have had a couple of strange issues develop on my iPhone 6+ running the latest DP.

If I try to update any apps it shows the circle with a blue solid square in the middle but the download never progresses, it just hangs at the initial point.

I have tried to delete and re-download but same story.

I have tried downloading a new app I dont have from the 'featured' content on the App store - same story.

Also if I try to check whether there is a software update on the Settings -> General -> Software Update, it says "checking for updates" for ages and then I get a message, "Unable to check for Update, An error occurred while checking for a software update"

All was normal up to a couple of days ago. Wondering if anyone has seen similar problems? (I have seen a couple of reports of similar issues with the App Store.)

Boost

Answer 1

KMT OP

Aug ’15

Did you check the release notes for the beta to see if this is a known issue? Did you report a bug to see if it's known there yet?

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Answer 2

Max108 OP

Aug ’15

Hi dhunga,

I don't have (nor have I seen elsewhere) the issue you're having, but you can go some way towards diagnosing if the issue is with a glitch in your settings or to do with some conflict between Beta 5 and your particular config. by trying again after each of the following:

Hard reboot of iOS (holding home and power buttons until black screen)

Settings > General > Reset > Reset Network Settings.

And, last, if you're prepared to re-do your settings again, Settings > General > Reset > Reset all Settings.

Max.

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Answer 3

dhunga OP

Aug ’15

*sigh* I really hate smart arse replies like this. How did you think that was helping?

If YOU had checked the release notes you would know its not a known issue so why even ask?

Of course I havent yet reported a bug, I dont know if it is a bug or just an issue specific to me, hence my question.

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Answer 4

dhunga OP

Aug ’15

Yep, thanks, dont the hard reset, next up as you suggest is a reset of network settings, then I guess I better try a re-install of the DP.

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Answer 5

dhunga OP

Aug ’15

Ok Max, I did a reset of the Network Settings and it didnt seem to fix it, but then i followed it up with signing out of everwhere the Apple ID was signed in and then rebooting the phone before adding them back in.

Suddenly I could see the software version again and then I was able to start updating apps again, so I think it was probably a combination of everything I fiddled with!

In hindsight it doesnt help that I use various Apple ID's for different purposes on the phone!

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Answer 6

Max108 OP

Aug ’15

Glad you got it sorted. And yes, multiple Apple ID's can be a nightmare when it comes to diagnosing an issue with an already complex array of potential underlying issues - I know just what you mean 🙂

To mark your question as answered (it goes green so that others can easily see there is a solution for it) you have to log in to these Developer Forums first (top left of this page) and then come back to this thread - you can use your own solution if you like. Also, If a reply was helpful, use the Actions menu under it to "Mark as Helpful"

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Answer 7

comptonsw OP

Aug ’15

I've seen this often in all of the ios9 betas. I've seen App Store updates hang for hours at a time, but generally they resolved themselves. One of my apps actually disappeared after a failed update and I had to manually reinstall it from the App Store.

During one debugging session, Xcode reported that it couldn't install my app on the device, due to an ongoing installation (presumably a hanging App Store update). I had to do a hard reset on the device to recover.

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