Summary: Some of our user will get "Cannot connect to iTunes Store" prompt when they try to redeem app promo code. Our user who got this problem always can reproduce this bug. The user who can successfully redeem promo code will successfully redeem App promo code.
Steps to Reproduce:
1. Open the App Store on iPhone.
2. Scroll down to pick Redeem button
3. Input Apple ID.
4. Tap "You can also enter your code manually"
5. Input the redeem code.
6. Tap Redeem button.
Expected Results: We expecting every one who get the redeem code can fetch our app for free.
Actual Results: user will get "Cannot connect to iTunes Store" prompt Version: iOS 8.3 / iOS 8.4
Notes: The problem iPhones have registered iCloud and they can purchase free app in App Store. Configuration: Default configuration like other people who can successful redeem app.
These video can show what really happened.
In the console log:
Jul 31 12:25:37 Meinrad-Formosas-iP6 wifid[37] <Notice>: WiFi:[460002337.142297]: Already connected to ABCD.
Jul 31 12:25:38 Meinrad-Formosas-iP6 itunesstored[2635] <Warning>: <RedeemCodesOperation: 0x156b87610>{name = '(null)'} caught *** setObjectForKey: object cannot be nil (key: 933114235) exception with stack trace: (0x1866302d8 0x1982fc0e4 0x186519428 0x10012c9f0 0x10012b410 0x1967920c4 0x19679143c 0x1874581cc 0x187519f28 0x198979954 0x1989840a4 0x19897ca5c 0x198986318 0x198987c4c 0x198b5922c 0x198b58ef0)
Jul 31 12:25:39 Meinrad-Formosas-iP6 kernel[0] <Notice>: IOReturn IOAsynchronousScheduler::checkAndQueueArgument(IOAsynchronousScheduler::ArgumentEntry *): max argument count (128) reached. Notify a few first.
Jul 31 12:25:41 Meinrad-Formosas-iP6 locationd[61] <Notice>: Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0
Jul 31 12:25:43 Meinrad-Formosas-iP6 itunesstored[2635] <Warning>: <RedeemCodesOperation: 0x156b3bdd0>{name = '(null)'} caught *** setObjectForKey: object cannot be nil (key: 933114235) exception with stack trace: (0x1866302d8 0x1982fc0e4 0x186519428 0x10012c9f0 0x10012b410 0x1967920c4 0x19679143c 0x1874581cc 0x187519f28 0x198979954 0x1989840a4 0x19897ca5c 0x198986318 0x198987c4c 0x198b5922c 0x198b58ef0)
Jul 31 12:25:43 Meinrad-Formosas-iP6 wifid[37] <Notice>: WiFi:[460002343.829722]: Client itunesstored set type to normal application
Jul 31 12:25:43 Meinrad-Formosas-iP6 wifid[37] <Notice>: WiFi:[460002343.829997]: __WiFiManagerSetEnableState: state TRUE, manager->enable.setting TRUE, manager->unlockedSinceBoot TRUE
Jul 31 12:25:43 Meinrad-Formosas-iP6 wifid[37] <Notice>: WiFi:[460002343.830324]: BG Application: Not Present, BG Daemon: Present. Daemons: lockdownd networkd apsd
Jul 31 12:25:44 Meinrad-Formosas-iP6 locationd[61] <Notice>: Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0
Jul 31 12:25:46 Meinrad-Formosas-iP6 mstreamd[5655] <Notice>: (Note ) mstreamd: mstreamd starting up.
Jul 31 12:25:46 Meinrad-Formosas-iP6 mstreamd[5655] <Notice>: (Note ) PS: Media stream daemon starting...
