Non removable Fantom / old iCloud backup

Hi there


- On my iCloud account i have 4.7gb of iCloud backup showing.
- Except non of my devices (Except my iphone 5 which is shows normally and using only a couple of hundre megs) are using icloud.

- In OSX 10(.11)I cant select a backup to remove.


It's actually costing me money as I've had to upgrade because no matter what i cant remove this!

It's not photos - that is much smaller and shown sepreately.


I've been to iCloud.com and removed any former devices (I had an iphone exchanged so thought it may be from that) etc from Find my iPhone , trusted devices etc.


Still the problem persists.


AppleCare wont help as I'm currently on the betas. I will try again in a couple of weeks when it's all final

Can anybody help with an idea? Seems to me that there's a backup locked on the service somewhere which is currupted.


See this - on the mac - impossoble to select the big backup : https://drive.google.com/file/d/0BxITnQd7JjcvaWhQbmVoVVl4bTQ/view?usp=sharing

And this - with the icloud metre showing the fantom back up: https://drive.google.com/file/d/0BxITnQd7JjcvNWNzclZoVzZoanM/view?usp=sharing

And: showing specifcially the amount : https://drive.google.com/file/d/0BxITnQd7JjcvaWhQbmVoVVl4bTQ/view?usp=sharing


Thanks to anyody who can help! William

same problem here. apple support couldnt help me either.


have you found a solution yet?

nope, alas.

You?

Im now on Final build, and tried the various things people have mentioned in these forums, but so far to no avail. (switching off all the apps in manage sotrage section just has the infinite circle spinning on my iphone 5)


Will try agsin when i get my 6s. if that doesnt work, Ill call apple and explain I'm not on final iOS and expect support for this! There's no reason to live with the best part of 4gb of my icloud allocaiton gone!


One guy managed to get 'Tier two' support at AppleCare to expunge the server their end.

Non removable Fantom / old iCloud backup
 
 
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