Video issues 27-inch iMac late 2012, OS 10.11 betas

27-inch iMac Late 2012, 3.2 GHz Intel Core i5. I'm currently running the most recent GM Candidate version (15A282a) of OS 10.11 El Capitan.


I added 8 GB memory to the 8 existing GB, a few hours before the problem occurred and everything seemed normal and good.


Just before the trouble:


I was working with the WineSkin Winery and WineBottler apps. The only way I could make them work was to turn off System Integrity Protection by booting to Safe Mode and entering csrutil disable in the terminal. The applications may require access to fonts or other system elements that SIP was preventing. I had some success creating wrappers with both applications but after booting to Safe Mode again, enabling SIP and rebooting there were problems with the Video.


What's happening:


The Desktop icons are ghosting clearly on most screens including the login screen, but not the start-up screen with the Apple logo and progress bar. The icons even show up on the Desktop of another user. They are most vivid in application windows with dark backgrounds. You might also see the user images from the login screen on the Desktop.


Ghosts of recently opened applications remain on the screen for hours after being open for just a few minutes. When moving an icon on the Desktop, a ghost of the icon can remain behind. It's the ghosts and not the icons themselves that show up very vividly in the dark portions of open application windows, although you might not see the ghost icons or application windows on the Desktop itself.


Actual icons appear normal, clear and bright but everything else except for black text on white, has a slight low contrast grayish look. What should be black in windows is gray. There may also sometimes be a horizontal shimmering effect in dark application windows.


Depending on how dark they are, application windows appear to be translucent to almost transparent with the Desktop picture and icon ghosts visible through the application window. White windows are opaque with no ghosts.


There are horizontal ghost extensions of windows and the graphics and text within them, that spread all of the way across the screen. A line of text within a window will be a dim horizontal line extending past the window for the width of the screen.


Some screens like the logout and shutdown screens have a brief horizontal shimmering effect.


I tried to take some screenshots of these things but in the pictures, contrary to what’s on the screen, everything appears completely normal.


What I've done to try to fix it:


I removed the new memory and then put it back when there was no change.


I zapped the NVRAM (restart with Command - P - R).


I ran the Diagnostic (restart wth D). Everything tested normal.


I deleted the "com.apple.windowserver.plist" prefs


I attempted to calibrate the display but it only allows whitepoint to be set and not the Set Up function which it skips over.


I reinstalled the 10.11 beta and the 15A278b update and later the 15A282a 10.11 GM Candidate but the problem remains.


Before reverting to Yosemite, I'm hoping for a guess as to whether this is a hardware problem or something that might be fixed in an upcoming El Capitan release?

Answered by Max108 in 52811022

I'm afraid that if you still have the issue after booting into a Yosemite USB installer then it looks likely to be hardware after all 😟

Hi Spokestune,


Great exposition 🙂

I have a good sense of what's happening without a picture.


Anyway, it's the SMC, not the NVRAM that is associated with driving external monitors.

To reset the SMC on Intel-based iMac:

  1. Shut down the computer.
  2. Unplug the power cord.
  3. Wait fifteen seconds.
  4. Attach the power cord.
  5. Wait five seconds, then press the power button to turn on the computer.


Let me know how you get on.

-Max.

I tried it but nothing has changed.


I made a black (#000000) JPEG that I can drag over the desktop which has a very faint ghost of a browser window. When I drag the black window (looks gray) over it, I can clearly see the bold lettering of a webpage my wife was on in her user account over an hour ago.

I think it's almost certainly something to do with the RAM - the timing, and also because the windowserver reads from RAM a great deal. The windowserver isn't running during the boot screen, which is why you don't see ghosting then. I doubt that you have a hardware issue - just a software one triggered by the hardware change.

If you have an external drive you can install El Capitan GM Candidate on then this will confirm that.

You may prefer to install Yosemite for a true benchmark, but after that you would need to see whether or not it was El Cap GM itself or just your local install of it that was the issue. I'm assuming that it's just your local install, which is why I suggest a fresh El Cap GM.

You could also try booting in Safe Mode (hold shift from startup to when you see the progress bar) as this will cause the iMac to use alternative display drivers to the ones it uses normally. This would also be a useful diagnostic - As would starting in Recovery Mode (same as above but hold cmd+R)

I have to invest in a new larger external drive anyway so I guess that's the next logical move. Thanks for the help and advice!

If you have a 8GB USB flash drive or more you could create a bootable Yosemite Installer and see if that displays normally.

Good plan. Google "Yosemite USB installer" or run the same search on these forums.

thank you Max. It was probably an accident. 🙂

I doubt that 😀... It's probably evident to you Spoketune, but a USB installer is standalone - it doesn't use anything from your current install and so it is a quick and easy diagnostic. And if Yosemite USB installer tests good then you can use the same stick for El Cap GM installer...

I made a USB Installer, booted from it and unfortunately, the video issues were still there. That is however, a useful trick to know.


I took the memory hatch off, reseated all of the RAM, then booted with it open and tried pushing gently on the memory housing to see if anything changed on the screen (Don't try this at home). Nothing did.


I'm sensing an impending costly visit to the Apple Store but I'm very willing to keep trying things if there are any more ideas...

Accepted Answer

I'm afraid that if you still have the issue after booting into a Yosemite USB installer then it looks likely to be hardware after all 😟

Thanks for all the help Max108. At least the arrows are all pointing to the same direction now.

No problem. I hope it doesn't prove too expensive!

Video issues 27-inch iMac late 2012, OS 10.11 betas
 
 
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