Unable to upload tvOS app ERROR ITMS-90523

App & System Services Core OS
mwcs01 OP
Created Sep ’15
Replies 9
Boosts 0
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Participants 6

I have tryied every thing I can thing with the first two and no luck (If take the topshelf image form demo bots I can get the first one to go away). The last one I can't find any documentation to help fix it.


ERROR ITMS-90497: Invaild Image Asset -Top Shelf Image - must be opaque.

ERROR ITMS-90523: Invalid Image Asstet - App Icon Small - can't have a transparent background layer.

ERROR ITMS-90502: Invaild Bundle. Apps that only contain arm64 slice must alos have 'arm64' in hte list of UIRequiredDeviceCapabilities in info.plist.

Answered by mwcs01 in 66284022

After many hours of struggling I removded the TopShelf Image saved and closed Xcode and then made sure to open the image in Preview and and export to make sure to turn off aplha. Then reimported and the TopShelf the ERROR ITMS-90497 went away.


As for the ERROR ITMS-90502 I had an TV Services Extension that I need to add the arm64 to.


But the ERROR ITMS-90523 was very missleading as it was accutally not an issue with App Icon - Small but App Icon - Large.

Replies  9
Boosts  0
Views  1.9k
Participants  6
KMT OP
Sep ’15

Why are you trying to upload demo projects to iTunes Connect?

0
mwcs01 OP
Sep ’15

No I have my own app I was just using the image from demo project to try and get past the error temporaly.

0
KMT OP
Sep ’15

I see - did you take the errors literally and try to satisfy them? I'd work them in order to see if that clears followers.

0
mwcs01 OP
Sep ’15

Yes I did, and like I said was able to get the first one to go away if I replaced my top shelf image with the one from demo bots project. I would be happy with some image that say place holder on it as long as it would work.


As for the ERROR ITMS-90502 I have tyried to build the archive with the AppleTV connected and with the Genirc TV build option.

0
mwcs01 OP
Sep ’15
Accepted Answer

After many hours of struggling I removded the TopShelf Image saved and closed Xcode and then made sure to open the image in Preview and and export to make sure to turn off aplha. Then reimported and the TopShelf the ERROR ITMS-90497 went away.


As for the ERROR ITMS-90502 I had an TV Services Extension that I need to add the arm64 to.


But the ERROR ITMS-90523 was very missleading as it was accutally not an issue with App Icon - Small but App Icon - Large.

0
hnunez OP
Sep ’15

I found that "ERROR ITMS-90523: Invalid Image Asstet - App Icon Small - can't have a transparent background layer." refers to the background image of the layering. That is the one that needs to be saved with no alpha index. The other two can be translucid.

0
MarkC OP
Oct ’15

I too have had the error


ERROR ITMS-90523: Invalid Image Asstet - App Icon Small - can't have a transparent background layer.


As someone briefly mentioned above (and I almost missed it), my problem was the LARGE icon (even though the error specifies SMALL icon). I spent hours creating and recreating the small icon to no avail using Gimp, PS, Preview, Imagemagick(!). One quick de-alpha of the large icon background and the error was no more... Hope that helps.

0
walex OP
Oct ’15

Yes, it's true. You must change small and large to remove the error.

0
KCFoundation Dev OP
Oct ’15

i got the error about the opaque top shelf image to

thanks to you my app is in iTunesConnect now

THANK YOU

0
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