"My Apps" is not available to me in iTunes Connect

Question

tmorgan OP

Created Oct ’15

Replies 7

Boosts 0

Views 2.2k

Participants 5

I recently joined the company I work for to the Apple Development Program. I am the agent.

When I try to log into iTune connect one of two things happen:

1) I get a message saying "Your Apple ID isn't enabled for iTunes connect."

or

2) I manage to connect but I get only 4 icons, that lead me to pages telling me to sign up for the ADP!!! There is no My Apps, Sales and Trends etc that their documentation says there should be.

This is incredibly frustrating, I have emailed Apple, have gotten no response (not even an acknowledgement that their webform email got received). There seems to be no help from apple. Is this a sign of what iOS development is going to be like???

Can anyone assist me in resolving this issue?

Answered by tmorgan in 77139022

Problem solved.

I got NO answer from filling out webforms/raising tickets, so I got on the phone after googling "Apple Support", rang their 1300 number and within 2 minutes the person who answered had fixed the issue. Although they didn't go into details on what the actual issue was, it seemed like the automated initial provisioning had got stuck at a particular stage. The operator was able to rectify immediately.

Thumbs down for the Apple web/email based support.

A big thumbs up for Apple phone support.

Boost

Answer 1

wyan OP

Oct ’15

The same issue. Please help!!

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Answer 2

chuckc192000 OP

Oct ’15

If one of the icons says "Manage eBooks" or something like that, you signed up for the wrong kind of developer program.

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Answer 3

tmorgan OP

Oct ’15

Thanks for your reply Chuck.

I enrolled in the Apple Development Program Organization level. I am the agent and the same issue occurs for all the admin accounts too.

All the documentation I have read says we should have access to myApps and Test Flight.

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Answer 4

RLKingSoftware OP

Oct ’15

Did you sign up for the enterprise membership? If so, this is why you have neither myApps nor TestFlight.

Enterprise accounts don't submit apps to the store and I'm pretty sure they don't have access to test flight

either though I could be wrong on that.

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Answer 5

tmorgan OP

Oct ’15

Accepted Answer

Problem solved.

I got NO answer from filling out webforms/raising tickets, so I got on the phone after googling "Apple Support", rang their 1300 number and within 2 minutes the person who answered had fixed the issue. Although they didn't go into details on what the actual issue was, it seemed like the automated initial provisioning had got stuck at a particular stage. The operator was able to rectify immediately.

Thumbs down for the Apple web/email based support.

A big thumbs up for Apple phone support.

0

Answer 6

jivey86 OP

Nov ’15

I'm also getting the same issue. I signed up in March and for the summer everything was working fine. Then I didn't sign on for September and most of October. Now when I try to check my apps I get the same issue. I've emailed Apple and got no email. Wasted about 1 week now. Before when I'd log on it wouldn't even recognize my developer account, but now it does. I just can't see my apps.

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Answer 7

jivey86 OP

Nov ’15

I fixed it by clearing my browser history and restarting my computer.

0