There is a warning message displays in my itune connect's In App Purchase page but there is nothing highlighted in the table. This is very stange. Is there anyone having the same problem? Or can anyone help?
An In-App Purchase has been returned
The message is "An In-App Purchase has been returned and is highlighted in the table below."
Seeing this as well today -- on an App which does not even feature IAP.
Yes, I see the same on all my apps (some without in-apps) and without anything highlighted
Me too.
I have the same error message and there is no highlighted row in the table. Also I can't manage to send a new in app purchase to review. When I presses the button "Submit For Review" I am always received the following erro rmessage "You must upload a screenshot before submitting an In-App Purchase for review" But I am sure I uploaded screenshot.
Do you have any opinion about this problem?
Thanks
Yes seeing that as well. Not sure if its an error or not but it did remind me that I need to deal with in-app purchase return. Does anyone know which function handles that?
same problem here! App is on Pending Developer Release, but can't release it
Same problem... Please. Whats the sollution?
I'm having the same issue. I hope this doesn't effect my app being accepted!
Same issue. I have 4 apps, each with one in-app purchase (unlocking full version).
In-apps status is approved, nothing are highlighted and stats told me that at least yesterday there were sales.
Hope it's temporarily itunes bug.
Clearly something is going on, and of course this happens when I'm just about to submit my first app. Some of us are not pros at this coding stuff and seriously cant be dealing with this right now. It is expected to work on your end so that I don't assume that it is something I have done. I have tried creating multiple iAP's for multiple different apps and this message shows up the second I create an iAP. Nothing is even highlighted. Come on Apple...Why doesn't your products just work huh?
Same here, also just before I wanted to release a new App. The funny thing is that my IAP Sandbox Testing is messed up as well, transactions wouldn't download hosted content or they are not appriately finished when I call it in the payment queue. Something is fishy here.
Same thing here. And coincidentally, since that message appeared I have sold zero IAPs in my app, which is highly unusual. Does anybody have any idea what's going on?
I had a big drop in sales on last Sunday, and thought that discussed issue was a reason (looks like I've got a few sales before accident happened and zero after), but on Monday I had new sales in usual range for this day (but still at the bottom border of range).
Will try to test sales on my friend's device tommorow.
Guess we have to contact Apple support with this issue cause it doesn't tend to magically disappear.
Has anyone found any solution to this or reason why its happening? I'm experiencing the same issue with my app that is close to release.
No, there is clearly nothing we can do or a solution. Its a screw up on their part, and its like they dont realize how important it is that it needs to work. Some companies launch campaigns with apps that need to be released exaclty in a time frame or could cost them hundreds of thousands. I talked to them on the phone and repeated myself about 1000 times what happend, cause they were clearly thinking it was my fault. Best thing to do is call them really quick, tell them about the error, and refer them to this disucussion so they realize how important it is. Also, we should all refresh the page 1000 times until there is a million or so views, maybe then they will get to it haha.
Any status changes for you guys? I've also facing the same "issue". My app is in "waiting for review" - since 3 days and this error appeared after the second day...
It's my first app, so I tought I've destroyed something, but it doesn't seems so.
Have you been able to resolve this? I have both issues and have burned a few days assuming I screwed up my IAP implementation.
But I think it is on their end.
I am still having the same problem. I contacted Apple and send everything they asked and they replied that you are not going to continue to investigate into it unless I can provide them more info...😠
Having the same issue here and adding my voice. To any Apple representatives reviewing this discussion: we all understand you are overworked, underpaid and instructed to never admit failure. But, please at least make an effort to acknowledge our concerns, and take some action to resolve or clarify the situation for us. Thank you.
I actually contacted them and received the following generic reply, at least they're aware of the problem:
Hello,
Thank you for contacting us regarding the In-App Purchase message you are observing in iTunes Connect.
We are currently investigating and will let you know when we have an update. Thank you for your assistance.
Best regards,
Alex please keep us updated. Sad to see how the whole apple dev environment is going on. 😟
I'll update you as soon as I get any news, but honestly I don't expect to get any more news until the issue simply "disappear".
We are right in the middle of a development sprint and are not in the process of submitting an app update and waiting for a review so it doesn't directly affect us. But I was wondering, are any of you stuck in the submission / review / approval / release process because of this?
I' m facing the same problem with all of you and one more: I can't change the price of my products. Has anyone tried to change the product's characteristics?
How long is everyone here going to continue looking for help in the wrong forum before jumping over to the right one?