I've noticed my TestFlight external users list within the "My Apps" section of iTunes Connect is incorrectly reporting the download status of my app (under the "iOS" column) for many of the users. Many show they have been "Notified' when in reality they have downloaded the app. Others show that they have downloaded a previous version from the one I am currently testing when in reality they have updated to the current version. I've checked with many of my testers to make sure it's not something that's going on on my end and this problem persists across the board. I'm becoming extremely frustrated with iTunes Connect and all of the problems that come with it. I am not able to accurately manage my testers because of the incorrect information it provides me. I have had countless conversations with support and have never received a helpful solution and it doesn't seem like the engineering staff has done anything to fix some of the smallest issues at hand. Has anyone else been experiencing these issues?
Is anyone else's TestFlight incorrectly reporting which versions of your app your external users have downloaded?
I have noticed a similar effect. In the iOS column on TestFlight->External Testing, iTunes Connect shows the wrong status for some users (like an test version they have installed some time in the past and later replaced by a more recent test version), but the correct date of the last status change (f.i. the date they installed the latest version). In Activity->All Builds->Version[latest build]->Testers however, iTunes Connect shows me the correct date and the devices that this version was installed on. Did you see that as well? Did you file a bug report?
Same here.
Yes, the infomation I see in the External Tester area is totally bogus therefore completely worthless. My portal shows some of my testers' status as "Notified" over six months ago (ie never installed) even though I've seen the current app running on their device. I'm not sure what the deal is, but it seems nothing here is reliable even after months of time for the system to "refresh".