Unable to install from TestFlight

Question

Lord Andrei OP

Created Nov ’15

Replies 15

Boosts 0

Views 12k

Participants 15

Sent a beta build up to iTC. (Processed for about 80 minutes which is oddly long)

Users on TestFlight (and I've verified this) are getting an install failure.

The install wheel fills to about 95%, then stops and an alert appears:

Unable to Download App

"<My app name>" could not be

installed at this time

(Done)|(Retry)

Retry does not change anything.

Done resuts in another Alert:

Could not install <My app name>.

Your request couldn't be completed.

Try again.

(OK)

Obviously, this is a critical situation for our process.

Boost

Answer 1

Claus79 OP

Nov ’15

I'm experiencing the same problem. It seems like an issue in TestFlight but the Service Status reports no error.

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Answer 2

pivt OP

Dec ’15

I've just started experincing this today, too 😟

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Answer 3

mike OP

Dec ’15

I'm seeing this now too.

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Answer 4

vidmob OP

Dec ’15

We are seeing this as well

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Answer 5

dmccgh OP

Dec ’15

We are getting something similar "could not be downloaded at this time", and we're getting that nearly instantaneously.

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Answer 6

mike OP

Dec ’15

If I look at the log when the install fails, there's this:

Dec 9 16:33:54 Mikes-iPhone profiled[92] <Notice>: (Note ) MC: Provisioning profiles changed

Dec 9 16:33:54 Mikes-iPhone profiled[92] <Notice>: (Note ) MC: Updating MIS trust...

Dec 9 16:33:54 Mikes-iPhone ondemandd[165] <Error>: *************************************************************

Dec 9 16:33:54 Mikes-iPhone ondemandd[165] <Error>: **** This application is missing the initialODRSize key. ****

Dec 9 16:33:54 Mikes-iPhone ondemandd[165] <Error>: **** This application WILL NOT be imported. ****

Dec 9 16:33:54 Mikes-iPhone ondemandd[165] <Error>: **** Prefetch and initial assets will NOT be fetched. ****

Dec 9 16:33:54 Mikes-iPhone ondemandd[165] <Error>: *************************************************************

anybody have any idea what this is?

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Answer 7

Adams79 OP

Dec ’15

I've exactly the same message in the logs...

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Answer 8

robglassey OP

Dec ’15

An app I uploaded to Testflight earlier and had been downloading and using fine has now suddenly stopped installing via Testflight. It is likely an issue at Apple's end with nothing you can do to fix it.

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Answer 9

theseuslives OP

Dec ’15

We are also experiencing this issue with a build that was downloading just fine until about 3 hours ago.

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Answer 10

Phamer55 OP

Dec ’15

Experiencing the issue here too...was working fine yesterday.

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Answer 11

michael@3ds OP

Dec ’15

Ditto here. It was working fine before the upgrade to Xcode 7.2, which, looking back, was a really bad idea.

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Answer 12

mbahl OP

Dec ’15

i am seeing the same issues even with xcode 6

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Answer 13

mfryer OP

Dec ’15

Hey Apple,

Remember all those other problems I've hit you up about that you haven't done **** to fix? Well, this one would be a great place to start.

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Answer 14

phileckert OP

Jul ’16

We have the same problem here, since days. First it only affected our internal test, but now our public beta-test as well.
Does anybody have a solution for this? We tried removing all certificates already, reinstalled Testflight, restarted the device etc.

Cheers,

Philipp Eckert

TVSMILES GmbH

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Answer 15

ntsafrir OP

Jul ’16

I got this error also for one my apps in the last day.

I use the same build script with fastlane, nothing changed. Other apps uploaded successfully (on different account)

I tried to restart the device, bump the build number and upload, bump the version , still fail to install.

Jul 27 18:31:47 iPhone-6S appconduitd[117] <Error>: 0x16e087000 -[ACXDeviceConnectionClient fetchWatchAppBundleIDForCompanionAppBundleID:completion:]: 503: No watch app found for companion app bundle ID com.<redacted>
Jul 27 18:31:47 iPhone-6S profiled[141] <Notice>: (Note ) MC: Provisioning profiles changed
Jul 27 18:31:47 iPhone-6S profiled[141] <Notice>: (Note ) MC: Updating MIS trust...
Jul 27 18:31:49 iPhone-6S ondemandd[166] <Error>: *************************************************************
Jul 27 18:31:49 iPhone-6S ondemandd[166] <Error>: **** This application is missing the initialODRSize key. ****
Jul 27 18:31:49 iPhone-6S ondemandd[166] <Error>: ****        This application WILL NOT be imported.       ****
Jul 27 18:31:49 iPhone-6S ondemandd[166] <Error>: ****   Prefetch and initial assets will NOT be fetched.  ****
Jul 27 18:31:49 iPhone-6S ondemandd[166] <Error>: *************************************************************
Jul 27 18:31:50 iPhone-6S nsurlsessiond[129] <Error>: Task 15 for client <CFString 0x19c474920 [0x1a0ee4150]>{contents = "com.apple.itunesstored"} completed with error - code: -999
Jul 27 18:32:03 iPhone-6S appconduitd[117] <Notice>: 0x16e087000 -[ACXDeviceConnectionClient fetchProvisioningProfilesForDeviceWithPairingID:completion:]: Requested by TestFlight (pid 226)
Jul 27 18:32:03 iPhone-6S appconduitd[117] <Notice>: 0x16e087000 __88-[ACXIDSMessaging sendMessage:toDevice:withPriority:timeout:logDescription:handleReply:]_block_invoke: Sent get profile list message with IDS UUID ____
Jul 27 18:32:04 iPhone-6S profiled[141] <Notice>: (Note ) MC: Provisioning profiles changed
Jul 27 18:32:04 iPhone-6S profiled[141] <Notice>: (Note ) MC: Updating MIS trust...

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