Mac App Store not working

Question

Created Dec ’15

Replies 3

Boosts 0

Participants 4

I am not a developer - this was a public beta - but Apple removed my question from the usual forum and said I had to post it in the developer forum.

I have 6 updates waiting in the Mac App Store on my MacBook Air. The site never fully loads, ie if I go to Featured, I can see apps but not their logos.

When I select Update or Update All, nothing happens. Sometimes there will be a bar and it will sit at 0MB out of 729MB (or similar) but then I get a message that the request timed out.

All the apps that require updating are Apple - such as iMovie, Pages, etc. VERY frustrating - my wifi works but the Mac App store doesn't, even when I try with Hotspot connection. Running El Capitan 10.11 Beta and can't update to run anything else!

I have reinstalled El Capitan but the problem persists.

Boost

Answer 1

junkpile OP

Dec ’15

Not running a beta unless you need to is the best solution, IMHO.

Does it do the same if you create a new user on your Mac? Perhaps the issue is corrupted user preferences somewhere.

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Answer 2

KMT OP

Dec ’15

File bugs....wait for the next beta.

0

Answer 3

allicando OP

Jan ’16

Slightly related, maybe removing the plist files could fix this? From http://www.howtoturnitoffandonagain.com/2016/01/08/how-to-fix-mac-app-store-not-showing-anything/

Paste the following command into the window and hit Enter*: rm -rf ~/Library/Preferences/com.apple.appstore.plist
Repeat step 2 with the following command instead: rm -rf ~/Library/Preferences/com.apple.storeagent.plist
Repeat step 2 once again with the following command instead: rm -rf ~/Library/Preferences/ByHost/

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