App causing crashes on website

Maybe pull the current version from sale until the new one is approved? That won't stop existing users from being able to use the app, but it might keep the problem from getting worse. You could also try changing something on your server to keep it safe from the rogue app.

Removing from store is the only option you have.

Apple will not answer until the 29th (or even after as their queue is probably full with requests).

As bob133 said, you can alter things on your server so it won't crash (since when servers crash due to app issues? what about some try-catch?).

Thanks Naomi and bob133\

I've just pulled the current version from Sales to avoid worsen it even more.

The crashes aren't code-relates, instead, what is happening is that my app and my site use the same database, so whenever I started to see a high traffic coming from the app update, both app and site put my server down.

I've changes some things on the backend, to diminish the number of responses server gives back to the app, but the initial requests are still going on, until the get to update the app itself.

Thanks for your responses!

Best

Felipe

So it sounds to me like what you really need to do is upgrade your server infrastructure. If it's not powerful enough to keep up with the requests of both the app and the website, then that would explain why it keeps crashing. In that case, I'm not sure you need to update the app (although, if you added code to detect if the server is overloaded, you should definitely keep that).

Did you perform any load testing before releasing that app?