App Review

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App review is the process of evaluating apps and app updates submitted to the App Store to ensure they are reliable, perform as expected, and follow Apple guidelines.

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Hello Community, \o/ I hope everyone is doing well. I'm reaching out to seek advice or insights from anyone who might have encountered a similar situation with the App Store review process. I submitted my app for review on 14th of the February, and since then, the status has remained in review without any updates. We're now beyond the typical review timeframe, and this extended period without feedback or approval status is becoming a concern, especially with pressing deadlines and commitments we've made based on expected timelines. Has anyone here experienced such a long review time for their app submission? If so, how did you address it? Were there specific steps you took to inquire about the delay or expedite the review process? Any suggestions on how to effectively communicate with the App Store review team in this scenario would be greatly appreciated. Additionally, if there are any common pitfalls or issues that could potentially lead to longer review times, I'd be grateful for your insights to ensure we're not overlooking anything that could help resolve this delay. Thank you in advance for your time and assistance. Your support and shared experiences are invaluable to developers like myself navigating these challenges. Best regards,
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It is an educational software that deals with hardware on the surface, but the data is all fake and does not actually need to be connected to the hardware. Apple rejected it, saying it was related to hardware and asked for hardware-related things. How to solve it? Thank you very much!
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by Happylege.
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I know through documents on the official website that there are only three opportunities a year. If the user deletes the app and then downloads it again, will the app review induction pop-up appear again?
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by jmbaek.
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I know through the official website that there are three opportunities in a year. If the user deletes and re-downloads the app, will the app review induction pop-up pop up again?
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by jmbaek.
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My old build rejected by apple because of some issues. I resolve those issues in my next build, & I want to submit it for review, but after clicking on SUBMIT FOR REVIEW my old build is showing REVIEW IN PROGRESS. I want to delete my old build, to avoid this.
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I have deleoped a tool app for record things and schedule time , and fully offline, so it's easy to use and dont need to worry about data leak. But AI move so fast, i want to integrate into this app, help user get more insight from recorded things or better plan. Also simplify cross-device data sync (now user need import/export for backup or sync); So there're two options for me: Integrate AI directly into current apps , online features (AI/Account) as additional services . But this might break user experience, or uninstall app afraid of privacy leak. Create new version from current code base, and release as new app with online features. Old version keep update focus on offline experience. The second option balanced user experience and most acceptable, but I dont know Apple will reject my second one or not? (because there're many same functions),
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by yuhj.
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Hello, our app has been stuck for a long time in review. We have contacted app review team multiple times, even requested to fast track our review and it got accepted. This update is crucial as we have an event in few days and we need the update to be ready then. App review team only replied with general stuff and didn't help explain why.. This is the case number I have raised with the app review team: 102230986237 Apple id: 6444034060 Hopefully someone here can help..
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After I submitted our app, it was rejected with reasons: `"Regarding 5.1.1, the following fields or actions are required for registration but do not appear to be directly relevant to your app’s core functionality: Thai National ID Phone number. To resolve this issue, it would be appropriate to either remove all required fields that are not relevant to the app or make those fields optional."` I need the two fields above. How can I resolve it? I asked reviewer but they said they cannot help detail feature for us. About phone numbers, our system wants to send SMS to them, change passwords, and send notification. Step: (edit profile -> edit phone number -> verify OTP) to change password you can check it. About Thai National ID, do you think it can be suitable when we use it for KYC, and verify customers? Actually, when the user registers a new account, if we do not approve the account, means KYC is unsuccess, the user will not use any main features (Saving and interest pay invoice). We are using Thai national ID and password to login.
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This is the first application of our studio that wants to develop interactive books. Naturally, our application is a book, but it is not possible to publish it in EPUB format, as the reviewer advises to do, since it has many interactive functions that are designed to attract young readers. Our studio spent more than 4 months developing the application, 3D characters, entertaining animation, music, sounds, a convenient interface, and marketing materials were created. We told reviewers about all this, but we always get a refusal with the same wording. This is despite the fact that the Apple Store is full of interactive books that, for some unknown reason, were allowed. We do not understand such injustice. It also cannot be said that we copy existing applications and do not provide anything new. First of all, our book is a unique story, then we made our own design for the pages, which is significantly different from existing analogues, we specially wrote music for the book, which others do not do. Please tell me, if we add children's mini-games to the book, will this allow us to publish the application? Or will it be a waste of time? Since this will all also remain a book at its core. Does Apple really dislike children so much that they only allow children to read only printed books? Please advise what can be done. We really believe that we have created a cool interactive book that many people will enjoy if we are given the opportunity to publish it. If not, then difficult times will come for the studio, since we spent a lot of effort and money on development and do not even have the opportunity to show our work. This puts an end to all our plans. All because of the person who decided that the book should be in the book section, and the fact that it is full of interactivity does not bother him.
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Hi everyone, We can't submit a new build of our titles since Friday. The game is live in [some territories in] the appstore already, so this is just a new release. The button goes to a spinner for a short while, and then just goes back to being the blue "Add for Review" button. Any advice or guidance would be very much appreciated. Ref: Thanks in advance!
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Please if you are reading this and are part of the apple review team, please review my subscriptions of my app. How on earth would my app be approved but not the subscriptions??? The app relies on the subscriptions
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by kelechi88.
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Hi There, I'm trying to understand the limitations we may have for an app we are developing. We have a coffee shop app, which would like to offer of a deal - example: a monthly coffee subscription, for $20 you get 10 black coffees for the month which can be redeemed in either our web or mobile apps during the set duration. This is not an in-app purchase, but one that will end up with physical coffee, though it will be received over a period of time. Do we know if it's okay to use a webview to link to the subscription page for managing their coffee subscription (handled outside of IAP as it is a physical good)? They would add their payment info the same way they already do with other integrations like square or stripe payment forms, and then we link them to the actual payment site. I see some things about not even giving the option to show the link or tell the customers what the link is if they want to investigate the option which would be very difficult for the customer to manage. We want a good experience. The guideline itself says "you must use purchase methods other than in-app purchase to collect those payments, such as Apple Pay or traditional credit card entry." Does anyone see an issue with the planned approach? I see the different lawsuits with EPIC and what not and we don't to end up with a rejected app if we can avoid it.
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Our new app version is being rejected because it has Device ID checked in privacy, but the new version of the app no longer has tracking function. When I try to remove user tracking from privacy, the following message appears "Your app contains NSUserTrackingUsageDescription, indicating that you will request permission to track users. To update this information on your app's product page, you must indicate which data types are tracking users. If this is incorrect, update your app binary and upload a new build to App Store Connect." We no longer has the NSUserTrackingUsageDescription on binary/build. I've already sent several resources to apple informing the situation but they keep rejecting with the same message: "Guideline 2.5.1 - Performance - Software Requirements We noticed your app's binary contains references to App Tracking Transparency, but you have indicated you do not intend to ask users for permission to track at this time. Since App Tracking Transparency is only intended to be used by apps requesting authorization to track, it would be appropriate to disable App Tracking Transparency before resubmitting your app for review. Next Steps To resolve this issue, remove any App Tracking Transparency-related keys in your app's info.plist and from localized string files. In addition to removing these keys, you may also choose to fully remove other references to the AppTrackingTransparency framework from your app. If your app does not track users, update your app privacy information in App Store Connect to not declare tracking. You must have the Account Holder or Admin role to update app privacy information." I am not able to update my app. Any suggestions?
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Our app was just rejected by Apple because they say the subscription management sheet never loads. It just spins indefinitely. We're using StoreKit's manageSubscriptionsSheet view modifier to present the sheet, and it's always worked for us when testing in SandBox. Has anyone else had this problem? Given that it's Apple's own code that got us rejected, what's our path forward?
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by Ken_D.
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Hello, My app was rejected because it offers repair services for mobile devices not produced by Apple. Could any body explain to me what's the problem here and how can I avoid app rejection due to it. My app is selling mobile spare parts for all kinds of mobiles it doesn't provide any kind of repair services, it just sell mobile spare parts and mobile maintenance tools like tweezers, does the problem is with maintenance tools?! This is apple rejection message: Guideline 2.3.10 - Performance - Accurate Metadata We noticed that your app includes functionality that isn't focused on the iPhone, iPad, Mac, Apple TV, or Apple Watch experience. Specifically, your app offers repair services for mobile devices not produced by Apple, which is not appropriate for the App Store.
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I find odd that the App Store Connect still requires 5.5" iPhone screenshots of the iPhone 8 Plus, given that this specific phone is no longer supported by the latest release: iOS 17. I am well aware that the iPhone SE still has a similar screen ratio, and that it is still being supported by iOS 17, but it doesn't have the same pixel requirements (1242 x 2208), which means that in order for my app to be even reviewed (which is an iOS 17+ exclusive), I'm gonna have to create images that will then be upscaled to the right dimensions. Am I missing something here, or is it Apple who missed this detail?
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by 1amChris.
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I am developing a time control app, that allows the employees of a company to register their work hours (entry, exit and interval times). After careful studies on wich distribution method to choose, we decided that an Unlisted App would be the best approach. We thought of distributing the app via Ad Hoc, but the security clearences needed to run it conlficts with some laws of my country, and any sort of MDM is out of the question, since the app is intended to be run o both users private or company owned devices alike. This way, having it on the App Store as unlisted would solve both theese problems, since it would facilitate distribution to the users, and still have some sort of privacy. Problem is, when I sent my app for revision, i received the following message: "We found in our review that your app is intended to be used by a specific business or organization, including partners, clients, or employees, but you've selected public distribution on the App Store in App Store Connect. Since the App Store is intended for apps with a public audience, we recommend reviewing the other distribution options available to you through your Apple Developer Program Account. " I would like to ask for some support on this, did my intentions have been misinterpreted, or should I look for another solution to distribute the app? For clarification, I have created a Unlisted App request, and then sent my app for revision.
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Hi we tried submitting our app , but the reviewer keeps rejecting the app multiple times stating that "your app was still loading indefinitely after we had tapped on the “LOGIN” button" after this we have inspected on our backend, we found that there were no request on our server. My testers didn't run into errors when testing our app with Testflight. Below is the URL of my server https://mobile.shcilservices.net/Mobile_1/Hello.html It should give response as : "Hello World !" I have been rejected multiple times,I wonder if anyone has same experience and the way to resolve it. Thank you.
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by sharepa.
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Hello everyone i used the latest xcode version 15.2 is support only ios 17.2 but when i tried to publish in apple store it was rejected because it does not support ios 17.3.1 (Tested apple team). so i installed the latest xcode 15.3_beta_3 and it made ios 17.4.1 BUT the issue is does not support in apple store and can not upload it. I tried to talk with support team many time but they are not answer me well, would you help me please? THIS is my ticket to support team:: Hello I checked the xcode releases: 1- latest is Xcode Version 15.3 beta 2 (15E5188j) (support ios 17.4.1 ) i made the application version 1.0.6 with that but can not upload because it is Beta 2- previous Xcode is Version 15.2 (Support ios 17.2) Please check below photos Link, So what should I do now? you are checking on ios 17.3.1 but latest stable Xcode 15.2 is only support ios 17.2 and latest Beta version thar support ios 17.4.1 (but can not upload because of Beta version) So What can i Do would you Help me Please??!! Link ::>> https://www.mediafire.com/folder/lf6fnr0re963h/Apple+Support THANKS
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