App Review

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App review is the process of evaluating apps and app updates submitted to the App Store to ensure they are reliable, perform as expected, and follow Apple guidelines.

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Disabling Callkit for China Apps

We received the following message after an app rejection asking us to remove callkit integration due to some ruling on China."From Apple 5. Legal: PreambleGuideline 5.0 - LegalRecently, the Chinese Ministry of Industry and Information Technology (MIIT) requested that CallKit functionality be deactivated in all apps available on the China App Store. During our review, we found that your app currently includes CallKit functionality and has China listed as an available territory in iTunes Connect. Next Steps This app cannot be approved with CallKit functionality active in China. Please make the appropriate changes and resubmit this app for review. If you have already ensured that CallKit functionality is not active in China, you may reply to this message in Resolution Center to confirm. Voice over Internet Protocol (VoIP) call functionality continues to be allowed but can no longer take advantage of CallKit’s intuitive look and feel. CallKit can continue to be used in apps outside of China."The app is currently deployed to multiple countries including China.Removing China from deployed app store or totally removing Callkit is currently out of the option. We are currently apprehensive on the proper implementation on how to disable the feature specifically just for the Chinese region without violating yet another guideline. Does anybody have the same problem or knows an acceptable approach for this?
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by mokz16.
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App rejected due to no response when clicked on Log in button.

We are building a B2B app and recently we have submitted it for the review. We got replies saying that the app is not giving any response when clicked on login button after providing the given credentials. We did get some other suggestions and advises regarding other features. Anyways about login we tested the same build on the same device and iOS version and it is working. In the process I even bought two iPhones and an iPad. It’s working alright on all of those. We even tested the same build on iPhones/IPads that are outside of our organization through Test Flight just to make sure and it’s working. Is there anything we are missing? Frame work used: Flutter Login works through Firebase Authentication Tested on IPhone 12, 13, 13 pro max with iOS 15.0, 15.2 and also on iPhone 8 model with Older iOS version also on IPad Pro 12.9 with iOS 15.2 (This is what Apple has been testing on). Thank you
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by Storeplus.
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Ratings and Reviews are gone after renew membership

My app was temporarily removed from the App Store because I did not renew my yearly developer account. I just renewed it, and my app is now reappearing on the App Store. But all the reviews and ratings are now not showing up. Does anyone know if these will eventually appear?
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by Ward1.
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Why Apple keep rejecting my App?

I don't understand why Apple rejecting my app and did not provide information to resolve the issue. I asked a reason for rejection from App Review team and does not get any reply. How can I solve this issue?
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by mirzazain.
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33 Views

Review rejected with "Other",NO Detail infomation,why?

My app has been rejected with the reason "Other", and there is no other infomation.When i ask for more infomation, staff tell me that they need addition time to review, but still not provide other infomation.
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by Killuua.
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App update review got rejected

Hi All This is my 16 year old daughter's first app. It's a fun maths game. Version1.0 was approved after 2 days without any issue. Version 2.0 she added a leaderboard (using Playfab). and the update was rejected with below messages: "The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center." The same app update was approved by Google Store Console straight away. With the new leaderboard feature, the app asks the users to set a username but not linked to any email or any other personal account. No personal information is required. So we don't think this is called "collect user information", is this correct? We searched on the forum and I see other developers had similar issue but can't tell how their issue got resolved. Can any developer had the same issue advise, how long does the further review take? My daughter is passionate about the software development and she put a lot of effort to make this feature working. Now the rejection made her quite frustrated. So I'm seeking advice from the experienced developers. Thanks in advance!
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by Blippy.
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6.1k Views

App Preview Recommended Format

Hi Developers,We are trying to get our new app preview video into our app and trying to figure out what Apple's review process will approve. We have footage shot and edited for iPhone X format (886x1920 resolution H264) 30 second clip. Can we just post it at that resolution and App Store will convert it to the other resolutions or do we need to make multiple versions? (Have a iPhone 5.5" format at 1080x1920).The instructions at https://help.apple.com/app-store-connect/#/dev910472ff2. were not clear about app preview, only snapshots. Any advice will be appreciated.Albert Choy
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by askchoy.
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71 Views

Problem loading our login attempt indefinitely

Hi, I have an application published in the Marketplace. I made certain updates to the app. I did my tests.No problem. I did my tests via Testflight. There is no problem I encountered. But my app update request was returned by app review. The answer i got from them ;  "Specifically, our login attempt displayed loading indefinitely; we were unable to access the app features and functionality." Here are the ways that I tried and the app worked successfully. Connect from America using VPN.No problem, it works. I connected from using IPV6.No problem, it works. I tried with simulator.No problem, it works. I tried real device.No problem , it works. I tried testflight.No problem, it works. I tired version 15.2 and earlier.No problem , it works. I have no idea why apple staff are getting this error. Has anyone encountered such a problem before? What solutions would you suggest? I'm waiting for your help.
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by dogank.
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63 Views

What do coinbase and other crypto exchanges pay to the app store

The 30% apple charges developers on in app purchases is calculated from the fees the exchange app charges? If no, anyone knows if they charge them anything? If yes, what if crypto exchanges didn't charge any fees?
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by Estingo.
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33k Views

Unable to accept new developer program license agreement

Hello,This is crazy. I just wanted to update my app, but I need to accept the apple developer program licence agreement:The updated Apple Developer Program License Agreement needs to be reviewed.In order to update your existing apps and submit new apps to the App Store, the user with the Legal role (Team Agent) must review and accept the updated agreement in their account on the developer website.Yes, I searched the forum. No, I do not have to accept anything in itunes connect (banking, contratcs..) - there is a master agreement still active. Nothing to add there. I have a red banner in my account and I can review the agreement. But there is nothing in the agreement or below to say: "Yes, I accept it"What is the problem?Many thanks to the community.
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by multix.
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67 Views

Subscriptions not showing for an app not yet approved

Hello, I have an app that I am still developing, I'm trying to implement the in-app purchase. If I use a storekit configuration, it works perfectly fine. But when I want to use the real subscriptions from the store in a sandbox environment it's not working. The connection to the store works well, I have the console message saying it's getting the subscriptions but I get an empty array... My app hasn't been submitted for review yet (because I want to finish this in-app purchase before) so do I need to have the subscriptions not in "ready to submit" state? Thanks
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by peyrac.
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11k Views

How to delete old bulid from app store connect?

My old build rejected by apple because of some issues. I resolve those issues in my next build, & I want to submit it for review, but after clicking on SUBMIT FOR REVIEW my old build is showing REVIEW IN PROGRESS. I want to delete my old build, to avoid this.
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Apple Developer Program account has been flagged for removal

Has anyone successfully appealed when Apple flagged for account deletion? What do I need to do, how long does it take to appeal? It's really confusing that Apple always makes it difficult for small developers. My account has only 2 apps including: Chess timer. Sounds help babies sleep. These 2 apps don't even turn on the Ads mode for profit, is there any reason for my account to be investigated?
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by VeilaAda.
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465 Views

How to eliminate boringssl log warning?

I built a currency converter app, which gets the live currency value through API and display it. Testing on a physical phone my app works fine & no crash. But whenever I do API call I am getting warning in the simulator as below: [boringssl] boringssl_metrics_log_metric_block_invoke(144) Failed to log metrics I have tried changing some values but nothing works OS_ACTIVITY_MODE = default DEBUG_ACTIVITY_MODE -> Debug -> any iOS simulator SDK = default here my doubts are: How to eliminate this warning? Can I just ignore this warning? Will Apple accept my app with this warning?
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