Locked out of Apple Support

As the title says, I keep getting locked out of Apple Support.


When not being a (non recepiant of an amazing Apple Design Award and) developer, I'm repairing Mac's and such. Attempting to access "How to troubleshoot Wi-Fi connectivity in OS X Lion or earlierLearn how to troubleshoot Wi-Fi network connectivity issues on your Mac" gives me "Access Denied" "You don't have permission to access "http://support.apple.com/en-us/HT202222" on this server." and a referance number. Normally accessing these documents without going through Apple Support, I cleared my browser and cache and went through here: http://www.apple.com/support/macbookpro/wifi/. Same problem.


What I've done:


  • Cleared my cache
  • Cleared my history
  • Cleared my history & website data
  • Restarted Safari
  • Restareted OS X


All results in the same "Access Denied" and no permission to access to "support.apple.com" all together unless I access Apple.com first and click the "Support" button.

go to

http://www.apple.com/support

click mac

under OS X find the one labeled 'see more OS X topics'

click 'Wi-Fi, AirPlay and AirDrop' and then click the second result.


this might help

Locked out of Apple Support
 
 
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