MZCommerceInAppBuy.AppBuyInfoDataAccessFailure_message

Is this for iOS or for OS X?? Can you please send me the screenshot. I'll look into this, but I can't promise a response.

rich kubota - rkubota@apple.com

developer technical support CoreOS/Hardware/MFI

I have the exact same error message sent by one of my users too, the app is iMtG for iOS and the screenshot provided by the victim of the error is from iPhone. He seems to have WiFi on and the provider is Sprint.

A user just reported that same error message while attempting to restore an in-app purchase.

"MZCommerceInAppBuy.AppBuyInfoDataAccessFailure_message"

Our app has had in-app purchases in place for 5 years; this type of error is new.

Hi Rich,

We have users reporting the same issue. It appears this error is appearing when a user tries to make a purchase or when we're accessing StoreKit to look up productIdentifiers. Still researching though so posting here.

This issue is showing up for us on iOS.

Where should we send the screenshots to?

I'm getting the same error too. I haven't tried to make a purchase at all though. I am using an iPhone 6s and am a Verizon customer.

My user had an iPhone 6 with 8.1.1 iOS version.

It happened when he tried to restore purchases.

https://onedrive.live.com/redir?resid=ED61EAEEE966A90B!196&authkey=!ALitUbr7DIGh1Gw&v=3&ithint=photo%2cPNG

Getting this error as well when I open Tetriz Blitz, not happening on any other game.

iPhone 5s, iOS 9.2.1

Do not use my iPhone to purchase, in fact I have it blocked from online purchases, started 2 days ago, 14 Mar 16.

I've had six different users report it starting yesterday (March 15th). They say it happens every time they start or switch back to the app, or switch audiobooks, but sometimes sporadically. The ones reporting an iOS version have all said 9.2.1.

Just some more info on the error to see if we can find a pattern:

I've also had this error happen to me.

Looks like it happens when I switch on my phone, and enter an app, or the phone wakes up to an app instead of the home screen. The is different, Waze, Facebook, Booksmobile, various games, etc. and the error shows up on all of them.

Once I click the button it doesnt come on again until my phone is switched off and switched back on.

I can also confirm that it is a very recent problem, Mar 15 and I havent done any updates or anything to my phone recently to warrant the change.

I wasnt making any purchases, or interacting with the app store at the time. I was playing audiobooks though, or trying to switch out of that app like duke had mentioned.

Hi Rich,

One of my application user also reported the same issue. How to resolve this? Please update here.

Thanks

Dear Rich,

We are facing the same issue suddenly. Can I please send you the screenshot we have? Please let me know where to send it over?

Responding to help others out. Still collecting info but so far...

I have been looking through our users seeing this message pop up - and it definitely appears it's an issue with calling SKPaymentQueue's - restoreCompletedTransactions for some Apple Ids.

Several of them are trying to restore a purchase after making one earlier and getting an error when sending the receipt to our server to verify.

We do have a small number of users who are getting this message eventhough the SKPaymentQueue addPayment: went through, we got a receipt, verified it and activated the feature for a user. These users claim they get this message everytime they open the app eventhough their purchase is activated and the associated feature enabled.

What I was able to figure out is that this is likely related to SKProductRequest and Apple having some look up issues.

I did notice our app was making calls to SKProductRequest in several places where we didn't need to because we already had the data, so I've refactored our code base to prevent this.

The error alert hasn't been showing up to our users anymore since March 17th.

We have a user facing same problem and we are in trouble on the very.

The following is the story.

//================================

* The user of our app faced this error when user tried to buy our In-app Purchase item.

* The user reported us that app crashed with the error message

[mzcommercelnAppBuy.AppBuyInfoDateAccessFailure_message] at 16/3/2016.

* The user received a receipt mail from Apple and confirmed the result of billing, but our app did not receive a correct receipt data for StoreKit.

* The receipt data has no in-app array and we could not give item to user.

We send inquiry about this error to Apple Developer Support and iTunes Store Support via user.

But we could not obtain an effective answer from both.