10.11. 4 - Verification Failed There was an error connecting to the Apple ID Server

Question

JCM1776 OP

Created Mar ’16

Replies 6

Boosts 0

Views 13k

Participants 6

I've seen this issue for iOS but not often MacOS.

I cannot log onto iCloud, iTunes, iBooks, or any services using the Apple ID Server.

This issue is ONLY on my main account on my MBP. I can log onto my account with other devices, even with other user accounts on my MBP. It is not net work dependent, it fails on any network.

Where I've seen this issue discused a confict with Kaspersky virus software. I don't run Kaspersky.

I suspect a corrupt com.apple.ids.service.com.apple.***. . . plist file and have deleted the ones associated with iCloud accounts but no success.

I'm close to doing a clean install, but would like to avoid that hassle if I can.

I think I been through every forum and KB on the subject and haven't found a solution.

Any ideas?

Boost

Answer 1

JCM1776 OP

Mar ’16

I tried to post system information and error messages. But got the "invalid character" message.

Then there is a post limit .....

Hey Apple how are we supposed to trouble shoot if we can't post error messages.

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Answer 2

EC3N OP

Apr ’16

Try to switch of OCSP and CRL verification in Keyring or set it to "Best attempt"

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Answer 3

bmk OP

Apr ’16

This worked for me.

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Answer 4

lonniewills OP

May ’16

So, its the oddest thing that this was working when I set up my macbook pro recently but then after doing the last Mac OS update I couldnt access the apple ID server. I created another user and it worked fine but not my original user for the mac book. Thank you for suggesting checking for the certificate verification, that worked and resolved my issue. Here is how to do that for anyone that isnt quite sure:

You can set this in Keychain Access this way:

1. Open /Applications/Utilities/Keychain Access

2. Go into the Keychain Access menu and select Preferences…

3. In the Preferences window, click on the Certificates tab.

4. Set the first two options, for OCSP: and CRL: , to Best Attempt. It should be OK to leave Priority: set to the default setting.

You can also set these settings from the command line. You’ll need to run these commands on a per-user basis, as Keychain is looking to the ~/Library/Preferences/com.apple.security.revocation.plist file for these settings.

To set the CRL settings:

defaults write com.apple.security.revocation CRLStyle -string BestAttempt

To set the OCSP settings:

defaults write com.apple.security.revocation OCSPStyle -string BestAttempt

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Answer 5

Karl Storrer OP

May ’16

It worked for me! Thank You!

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Answer 6

hibridon OP

May ’16

this was VERY HELPFUL. worked perfectly. now, i only need to remember when i get a similar error in the future

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