iPhone app is rejected

Question

Created Jun ’16

Replies 4

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Participants 4

We have develoed an app which basically includes chat feature(Text chat and video chat). our app doesn't support sending of image only text chat is supported.

But the app is rejected by Apple team with given following description

Safety - 1.2

Additionally, your app enables the display of user-generated content but does not have the required precautions in place.

Specifically, we were unable to locate a flagging mechanism and a blocking mechanism in both the video and text chat sections of your app.

Next Steps

Please revise your app to implement all of the following precautions:

- Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content. (We need to add text at login page)

- A method for filtering objectionable content.

- A mechanism for users to flag objectionable content.

- The ability to block abusive users from the service.

- The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content.

Please help me to fix this issue.

Thanks.

Boost

Answer 1

kane.codes OP

Jun ’16

Text is still content. They're worried that people will be able to send abuse without any way of your users blocking them or flagging it to you to sort out. You'll need to add a way of blocking users and flagging messages, just as the reviewers suggest.

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Answer 2

ps97 OP

Jun ’16

Hi kane.codes

We can block user but can you give me some idea how can we implement "flagging messages"?

Thanks.

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Answer 3

PBK OP

Jun ’16

Have, for example, a "Contact Us" button that allows a user to send you a message identifying a post that they believe is objectionable. And have some way of deleting that particular post in addition to blocking the user who posted it.

For example - if I write blah-blah-blah in this reply and you think blah-blah-blah is inappropriate you can tap that "Actions" button down there and "Report Abuse" and then Apple can delete this one comment and lock me out of the forum.

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Answer 4

KMT OP

Jun ’16

1) You need to provide a mechanism for users to flag/report (button) the content as objectionable, and then let a moderator view the same content. If it breaks your guidelines, then your moderator can delete/hide the content and suspend/block the user.

2) Also clearly mention these guidelines in the app's terms and conditions during sign up, so that users can't participate without accepting/agreeing.

3.) Consider applying a 17+ rating.

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