"Apple ID pending" error on Sales and Trends

App Store Distribution & Marketing App Store Connect
jjoz OP
Created Jul ’16
Replies 11
Boosts 0
Views 8.6k
Participants 7

Hi

Today I'm receiving an error when trying to access the Sales and Trends page in iTunesConnect. It's redirecting to provisioning.html and telling me that my Apple ID is pending. My Apple ID seems fine, no contracts outstanding, my dev membership doesn't expire for 3 months. I can access all the other pages in itunesconnect, except for the Sales and Trends page. Anybody experiencing similar issues, or seen this error in the past?


Thanks


Jacob

Answered by jjoz in 154321022

OK Guys, I think I've got a fix. It still wasn't working for me this morning, so I decided to try using Safari (I normally use Firefox). It worked straight away. So I went in to Firefox preferences and removed all the cookies for apple and itunes. Then I restarted the browser, and BAM! it now works 🙂


I hope this helps everyone else.


Good luck.

Replies  11
Boosts  0
Views  8.6k
Participants  7
MazenQ OP
Jul ’16

I'm having the same problem.

0
jjoz OP
Jul ’16

That makes me a feel a bit better lol

0
MazenQ OP
Jul ’16

same here 😁, that's why I wanted to reply.

0
JemmForce OP
Jul ’16

I too am getting the exact same error. It has never been an issue before this morning. All my contracts are in proper order.

0
jjoz OP
Jul ’16

I did the "Contact Apple" thing a couple of hours ago, let's see how long it takes them to resolve it.

0
MazenQ OP
Jul ’16

It is working now for me.

0
tubeuser OP
Jul ’16

I still see the error on my account

0
masih OP
Jul ’16

i am seeing the same error

but there is no way to contact apple !

0
felixpf OP
Jul ’16

same here, and no way to contact apple, too.

0
jjoz OP
Jul ’16
Accepted Answer

OK Guys, I think I've got a fix. It still wasn't working for me this morning, so I decided to try using Safari (I normally use Firefox). It worked straight away. So I went in to Firefox preferences and removed all the cookies for apple and itunes. Then I restarted the browser, and BAM! it now works 🙂


I hope this helps everyone else.


Good luck.

0
DigiSky OP
Aug ’16

Same error, removed cookies, but still wasn't able to open page as needed.. Your Apple ID is currently pending

0
"Apple ID pending" error on Sales and Trends
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