Testflight Crash Reports only for live apps?

Question

Created Jun ’15

Replies 26

Boosts 0

Views 12k

Participants 23

We are using pre-release build tsting via Testflight. Though the app crashes, I am not getting any Crash Reports in Xcode. Is this normal? Strangely, I did get a handful of crash reports with the first release, but none since.

Furthermore, Apple support says that Testflight does not send reports for prerelease builds - only for live apps in the store. But this makes no sense to me, so I wanted to see if this is the case for everyone or just for me (not getting reports for apps you're beta testing). What's the point of Testlfight if you don't get any crash reports? You can use Ad Hoc builds to get the app into testers' hands...

Boost

Answer 1

OP

Apple

Jun ’15

Hi Stephen,

Thanks for your post. Crashes for Apps distributed on TestFlight should appear in in the Crashes Organizer. I'm curious what you mean when you say "Apple support says that Testflight does not send reports for prerelease builds". Is this something you see in the documentation or did you hear this from an Apple Developer Technical Support representative? You can find more information on the Crashes Organizer here ( https://developer.apple.com/library/ios/documentation/IDEs/Conceptual/AppDistributionGuide/AnalyzingCrashReports/AnalyzingCrashReports.html).

If you’re willing to start a Radar bug report on bugreport.apple.com, we can try to diagnose the issue. Please include in the report the following information about the app that you’re not seeing crashes for: bundle identifier, Apple ID for the app (you can find this on iTunes Connect when viewing your app’s version on the store under “General App Information"), version number, and build number. After you've created the Radar please reply back on this thread with the Radar number and we'll take a look.

Thanks!

Chris

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Answer 2

alex_kac OP

Jun ’15

I'm seeing the same thing - no crashes for TestFlight builds at all. In fact, I actually have no crashes showing up Xcode at all of any kind.

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Answer 3

OP

Apple

Jun ’15

Hi Alex,

If you're willing please follow the same instructions I've described for Stephen. Please paste the bug report number on this thread and we will follow up.

Best,

Chris

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Answer 4

ollyr OP

Jul ’15

Hi Chis,

Just jumping on this thread to report the same issue... in my case they did appear up until mid-May this year, and have stopped since.

I have also submitted a bug report, number 398860966.

If there are any workarounds in the meantime, it would be great to know!

Many thanks,

Olly

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Answer 5

imjonmi OP

Jul ’15

Hello, I am having the same issue, my radar number is 21813656.

Thank you!

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Answer 6

clt OP

Jul ’15

Hi Chris,

I'm having the same issue as described in this thread. Here's my radar number: 22057952

Thanks,

Carl

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Answer 7

OP

Apple

Aug ’15

Hi Olly, I'm not finding that bug report number. Is it correct? Thanks

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Answer 8

ratkins OP

Aug ’15

Same problem here: Radar number 22327017

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Answer 9

ncowburn OP

Aug ’15

Filed rdar://22400351 today with the same issue.

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Answer 10

gtsiap OP

Sep ’15

Hello I also have the same issue.

The radar number is 22595470.

Please have a look in this issue.

thank you

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Answer 11

imjonmi OP

Sep ’15

Are there any updates here? I checked my radar, and it says it was closed as a duplicate of 21681894, however I'm not able to find that ID. Still get the same error.

Thank you

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Answer 12

cdl_cam OP

Oct ’15

I too am having the same problem.

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Answer 13

snowman647 OP

Feb ’16

We have the exact same problem. We can never see any crash reports for beta releases in Crash Organizer.

We've just created a Radar: rdar://24585508

We included all the necessary info that you asked.

Please take a look!

Thank you very much,

Michael

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Answer 14

Anthurium OP

Feb ’16

Same issue here. No crash reports for ANY build uploaded to iTunes Connect, and now I am stuck being unable to reproduce or get any information on a crash reported by the AppStore testers.

Submitted bug report 24771179

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Answer 15

philAndrews OP

Feb ’16

Have you checked to make sure you have the right build selected? In Organizer, in the pane that says "No Crashes" there are two unobvious buttons that say "App Store" and the one to the right of it has a number. If you click the number it will show all of your versions and builds. The buttons are pretty easy to miss.

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