TestFlight Screenshots Downloads

Question

Created Jun ’20

Replies 2

Boosts 0

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Participants 2

I have an iOS app build that is being tested. The user has provided feedback and screenshots that I can see in Connect.
But I cannot download the zip file of the screenshot and feedback information. There are 3 screenshots.
Each time I try it just times out.

I have tried on a couple of different computers with the same result.

Can you help please?
Thanks

Boost

Answer 1

Daktech OP

Jun ’20

For anyone interested - I came back a few days later and again most attempts to download the feedback report resulted in an error after a long timeout. After many tries I got one to download, then eventually all 3 reports.

It seems to be a poorly designed system. As shown by the number of questions on this forum that never get answered.

0

Answer 2

tripplilley OP

Feb ’21

I also have this problem - trying to download the feedback report clicking the cloud-arrow icon usually results in a 500 internal server error and a failed download. I've tried both Chrome and Safari.

1