Hi,
My iOS app hasn't received any reviews that I can see since 05/09/2020, ten weeks ago.
Are my app ratings/reviews being moderated and rejected?
I believe there must be some sort of moderation going on, because the Android version of the app has received 20+ user reviews in the same time period, and our users are 70%+ iOS users.
In this period I would have forecasted at least a few positive reviews, and no doubt a couple negative ones due to standard onboarding issues. We've never run any sort of shady review collection activity.
Is there any way to view pending ratings/reviews?
Any suggestions on how to resolve this much appreciated, as this is obviously affecting our download rate!
Cheers
My iOS app hasn't received any reviews that I can see since 05/09/2020, ten weeks ago.
Are my app ratings/reviews being moderated and rejected?
I believe there must be some sort of moderation going on, because the Android version of the app has received 20+ user reviews in the same time period, and our users are 70%+ iOS users.
In this period I would have forecasted at least a few positive reviews, and no doubt a couple negative ones due to standard onboarding issues. We've never run any sort of shady review collection activity.
Is there any way to view pending ratings/reviews?
Any suggestions on how to resolve this much appreciated, as this is obviously affecting our download rate!
Cheers