UDID Appearing incorrectly on Apple Dev Account

Hi.

This is may sound quite strange, but I hope someone else has experienced this and can help me.

I recently had a request to add 2 iPhone 12 Pro Max UDID's to my developer account.

1 device from the UK adds fine with no issues.
The second device from UAE, adds successfully however the Device shows as iPhone but the Device Type is appearing as iPad Pro 12.9-inch Wi-Fi (4th generation).

Due to this we are unable to install any of our test apps on this device.

We are 100% sure it is an iPhone 12 Pro Max.

Any direction or support would be appreciated.

Thanks,
R

Getting similar, except this time a 12.9" iPad pro is showing 11" when entering UDID

UDID Appearing incorrectly on Apple Dev Account
 
 
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