Our audio player uses the html audio tag for playback. Most audios are 2-3 seconds long,
some audios are up to 10 seconds long. Sources are all mp3 format retrieved from a CDN and audios are changed by swapping the "src" URLs.
Audios fail to play almost randomly. When playback fails, reloading the page does not fix the problem.
The page must be closed, phone restarted, and website opened in new Private window.
Devices affected:
Reproduce Error:
some audios are up to 10 seconds long. Sources are all mp3 format retrieved from a CDN and audios are changed by swapping the "src" URLs.
Audios fail to play almost randomly. When playback fails, reloading the page does not fix the problem.
The page must be closed, phone restarted, and website opened in new Private window.
Devices affected:
many devices that worked fine. Start having this error after upgrading to iOS 14
Multiple iOS 14 devices
No particular pattern to devices
more prevalent on iOS 14 devices
devices that have failures, always fail
devices that play fine, never failDevices NOT affected:
Desktop
AndroidSongs fail almost randomly in different situations:
Playback can fail at any point before a song ends.
Playback can fail after changing songs.Error message on failure:
Reproduce Error:
Devices that fail always seem to fail.
Devices that work can not reproduce the error.Workaround:
Delete iOS homepage shortcut if it exists (must be deleted)
Close page
Restart phone
Open new Private tab in Safari
Login and playback will work again