I have an application on TestFlight and one user is reporting a crash that occurs each time he starts the app (and sent me a video showing it). I see all the crashes in iTunes Connect, but I am unable to investigate it as I cannot get to the symbolicated logs in any way.
The version was built with the "Release: DWARF with dSYM file" option so I would expect the debug information to be available on iTunes Connect and as this is distributed via TestFlight I expect the logs to be automatically sent.
What fails:
- XCode organizer shows "No crash info available for this version", and thus no logs at all
- The user sent me his crash file. When I load it into XCode by plugging in an iPhone and dropping the crash file into device logs in the Devices window of XCode, all appears in HEX format. I clicked any times on "Download dSYMs..." in the organizer for this version but it still shows me the HEX codes. Note that when I click "Download dSYMs..." in XCode there is a progress spinning wheel for a few seconds then the option becomes available again, so not entirely sure it has been downloaded successfully. For some other crashes, the same occurs, ie functions for my app are all in HEX, but symbolicating works for other functions (UIKit, QuartzCore etc)