Our iOS devices are managed by our AirWatch Workspace ONE UEM. Recently we have encountered a problem where the VMware Hub application is unable to process installation requests for approved public iOS applications.
Below is the error observed with the exclusion of the URL link information...
2021-04-12 15:08:39:347 3682687 [E] [Error] GET '<WorkSpace ONE Access URL>' [2577.4581 s]
Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={NSUnderlyingError=0x28013c9f0 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, NSErrorFailingURLStringKey='<WorkSpace ONE Access URL>, NSErrorFailingURLKey='<WorkSpace ONE Access URL>, _kCFStreamErrorDomainKey=4, _kCFStreamErrorCodeKey=-2102, NSLocalizedDescription=The request timed out.} [com.air-watch.agent NetworkLogger:95]
2021-04-12 15:08:39:347 3682668 [I] Saved samples of type AWDataSampler.DataSamplerDataUsageModule [com.air-watch.sdk.dataSampler Sampler:163]
2021-04-12 15:08:39:347 3682689 [V]
[com.air-watch.sdk.services EndpointRequest:215]
I am trying to understand all the error codes displayed on this output. Nothing between the Airwatch console and our setup has changed. This was working great and before I can point my finger at a possible cause (InTune) would like to better understand the errors displayed on the logs collected from the iOS device.
Below is the error observed with the exclusion of the URL link information...
2021-04-12 15:08:39:347 3682687 [E] [Error] GET '<WorkSpace ONE Access URL>' [2577.4581 s]
Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={NSUnderlyingError=0x28013c9f0 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, NSErrorFailingURLStringKey='<WorkSpace ONE Access URL>, NSErrorFailingURLKey='<WorkSpace ONE Access URL>, _kCFStreamErrorDomainKey=4, _kCFStreamErrorCodeKey=-2102, NSLocalizedDescription=The request timed out.} [com.air-watch.agent NetworkLogger:95]
2021-04-12 15:08:39:347 3682668 [I] Saved samples of type AWDataSampler.DataSamplerDataUsageModule [com.air-watch.sdk.dataSampler Sampler:163]
2021-04-12 15:08:39:347 3682689 [V]
Code Block URL: '<WorkSpace ONE Airwatch.Agent URL> Method: POST Timeout: 60.0 Headers: [Cache-Control: no-cache, Accept: application/json; charset=utf-8, SecureChannelRequestType: supportInfo, Content-Type: application/json; charset=utf-8]
Content Size: 3023[com.air-watch.sdk.services EndpointRequest:215]
I am trying to understand all the error codes displayed on this output. Nothing between the Airwatch console and our setup has changed. This was working great and before I can point my finger at a possible cause (InTune) would like to better understand the errors displayed on the logs collected from the iOS device.