Hi, I have received rejection from apple on my doctor booking app. apple requesting that I sign up with organizational not individual developer account means i lost my 99USD and must sign up with 299$ plus with a company the problem is that we paid every $ we have and we can't now establish a company its so expensive and we have at least a year to make a new company. We are from Iraq and trying our best to enhance the healthcare in our society and getting new technologies. i send an appeal to apple board telling them that we don't have any sensitive privacy issues. doctors will pay for registration so its a prepaid service on annual fees and patients will submit only name and phone number and register account through Facebook login to book for doctors they chose if anyone can help us with this situation. please find below the rejection.
Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
We found in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically:
- The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual.
The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data.
Next Steps
To resolve this issue, it would be appropriate to take the following steps:
- Your app must be submitted through an Apple Developer Program account enrolled as an organization. You may either enroll in a new Apple Developer Program account as an organization, or request that your individual account be converted to an organization account by contacting Apple Developer Support.
Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution.
Resources
- Learn how to transfer apps between accounts.
- Request a fee waiver for nonprofit organizations, accredited educational institutions, or government entities.