Google Play "Order management" equivalent in App Store Connect?

Hi,

I receive a lot of emails from users who say they purchased an in app purchase but haven't received it and want to know the order status of their purchase. Or they ask for a refund for example.

In the Google Play developer console there is a tab called "Order management" where I can search by orderid (and gmail address) and check the order status and see if for example the credit card didn't pass the credit check and thus the order cannot be fulfilled.

Is there any equivalent in Connect? Or another manual way how I can check the order status based on the user's order id?

Thanks in advance, Sjoerd

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sjoerdb
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Did you get an answer from Apple? Because I'm very interested in it too

Posted by
Elokence
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No, there is no way to do any of that.

Fundamentally if a user wants a refund or has a problem with payment, they need to contact Apple. There's no way that you can help them (and personally I prefer it that way, though I appreciate that others may have different opinions).

If someone emails me with a refund request, I typical ask them to compare with purchasing a book from an online retailer and then contacting the author to ask for a refund.

Posted by
endecotp
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