Your App Store Connect account requires immediate attention

Question

Created Jul ’21

Replies 2

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I HAVE UPLOADED THE NATIONAL ID BUT STILL GETTING THIS MESSAGE. CAN YOU PLEASE GUIDE WHAT MORE DOCUMENT NEEDED.

The information or attachments you provided were not sufficient enough for us to conduct a complete compliance check. To avoid your App Store Connect account from being disabled, provide the information again in a clear and readable format. Make sure: The name on the ID you provided matches the name associated with this account. To manage your account information, go to appleid.apple.com. The information on the ID you provided matches the information you entered. The photo or scan provided is a passport or other nationally- or state-issued ID. The photo or scan is straight, properly focused, readable, and not obstructed in any way. If you have any questions, contact us.

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Answer 1

ajs256 OP

Jul ’21

Does your ID you uploaded have the same name as the one on your Apple ID? Can you attach a screenshot of the error?

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Answer 2

mahussain OP

Aug ’21

Dear Ahmed Al Hammadi, The information or attachments you provided were not sufficient enough for us to conduct a complete compliance check. To avoid your App Store Connect account from being disabled, provide the information again in a clear and readable format.

Make sure:

The name on the ID you provided matches the name associated with this account. To manage your account information, go to appleid.apple.com. The information on the ID you provided matches the information you entered. The photo or scan provided is a passport or other nationally- or state-issued ID. The photo or scan is straight, properly focused, readable, and not obstructed in any way.
If you have any questions, contact us.

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