Hello everyone, I am a developer and admin on App Store Connect, and I'm experiencing some issues with my account. Here’s a summary of the situation: Account Email: [Redacted] Team ID: [Redacted] Upon visiting the resources page, I encountered a popup stating: Unable to find a team with the given Team ID to which you belong. Please contact Apple Developer Program Support. When I sought assistance from a account holder, they attempted to log in using the account email but were unable to access it, despite entering the correct credentials multiple times. The login page prompted them to enter the email or phone number and password for the Apple account. Currently, I admin can log into App Store Connect, but the account holder is unable to access their account. We are facing difficulties because the Team ID appears to be disabled or unavailable in Xcode. We still have an Individual Developer subscription, but we intend to upgrade to an Organization level. I submitted a request for "Organization Membership" earlier this month. After contacting Apple support helpline multiple times, we received inconsistent responses, including suggestions to create a new account or contact developer support via email. Our main issues are: The account holder is unable to log in. The Team ID is not functioning. If we cannot continue with the individual account, we are open to using a different email for the account holder, as he handle sensitive information such as verification and payments. I have already submitted my request and am opening this thread in hopes of finding a speedy solution and guidance. I've seen multiple threads on this issue, but none have provided a resolution. Any guidance or suggestions on how to resolve these issues would be greatly appreciated! Thank you!

Email Multiline Dear Shiba Kar, The information or attachments you provided were not sufficient enough for us to conduct a complete compliance check. To avoid your App Store Connect account from being disabled, provide the information again in a clear and readable format. Make sure: The name on the ID you provided matches the name associated with this account. To manage your account information, go to appleid.apple.com. The information on the ID you provided matches the information you entered. The photo or scan provided is a passport or other nationally- or state-issued ID. The photo or scan is straight, properly focused, readable, and not obstructed in any way. If you have any questions, contact us. Regards, The App Store Team BlockQuote How can I resubmit

these are the questions that apple asks repeatedly. This is the Home Screen of the app. What are the ways to publish my app publicly. what changes should I make if they keep on asking these questions? I have an organisational signup and with the organization ID users can be registered. the transfers are loaded from DB, if the registered user has a transfer assigned, it will be shown in the Home Screen.they can accept or reject the transfer as required!

Hello Apple Support, I'm reaching out in desperation, as my Apple Developer account was suddenly blocked without any prior notice. I'm writing from a different email address because I can't access my original account at all. I've dedicated years of hard work, energy, and resources to build my applications and support my users through this platform. The sudden blocking of my account has not only put my business in jeopardy but also significantly impacted my personal life, as my income and livelihood heavily depend on it. The potential loss of revenue and the disruption to my users is devastating. I’m deeply hurt and disheartened by the lack of communication and would appreciate any help to resolve this situation as quickly as possible. I kindly request guidance on how I can recover my account, or at the very least, understand why this action was taken. Thank you for your attention to this matter. I’m hopeful for a quick resolution.

Hi, ok everyone. I need help please. My developer account was suddenly blocked without any reason and any notice. What I should do now? On regular support I didn't get any useful information, they said that this is probably permanent. WTH?? Can I even know what I have done wrong???Any help please! I cant beleive it. I have building app for years to get some subscribers and now the block me without ANY info !!!!??? I pay for developer account for some year I was at wwdc etc. and now I get blocked. WTF PLEASE HELP! the account Im writing from is not the account that was blocked! I would write with my main developer account but I cant login.

Our CI process uses XcodeBuild tools. It used to work very well. The shell code is as follows: step 1 "++++++++++++++++clean++++++++++++++++" xcodebuild clean -workspace ${WORKSPACE_NAME}.xcworkspace \ -scheme ${SCHEME_NAME} \ -configuration ${configuration} step 2 "+++++++++++++++++archive+++++++++++++++++" xcodebuild archive -workspace ${WORKSPACE_NAME}.xcworkspace \ -scheme ${SCHEME_NAME} \ -configuration ${configuration} \ -archivePath ${ARCHIVE_PATH} -allowProvisioningUpdates YES step 3 "+++++++++++++++++ipa+++++++++++++++++" xcodebuild -exportArchive \ -archivePath ${ARCHIVE_PATH} \ -exportPath "${IPA_PATH}" \ -exportOptionsPlist ${EXPORT_METHOD_PLIST_PATH} \ -allowProvisioningUpdates YES But after upgrading to xcode16, every time I execute the step3, it fails. The error log is like this ** ARCHIVE SUCCEEDED ** 2024-11-08 16:19:54.360 xcodebuild[36487:6743710] [MT] IDEDistribution: -[IDEDistributionLogging _createLoggingBundleAtPath:]: Created bundle at path "/var/folders/ch/1mvd9gz11cn8zy9h254qz2600000gn/T/***.xcdistributionlogs". error: exportArchive No Accounts error: exportArchive Provisioning profile "iOS Team Store Provisioning Profile: com.***" doesn't include signing certificate "Apple Distribution: *** Co Ltd (***)". ** EXPORT FAILED ** At this time, my Apple developer account disappeared in xcode-setting-account, and it automatically logged out. If I log in again and execute the shell command, the above phenomenon will reappear. What is the cause of this, and what do I need to do to solve this problem? I look forward to your reply

My first review for my application has been rejected stating Guideline 2.1 - Information Needed- We were unable to sign in with the following demo account credentials you provided in App Store Connect. However, we were able to actively sign in and navigate through the entire application without any issues. How can I find out what is the exact problem the review team is facing and how do I fix it to ensure a smooth release?

Regarding ad-network registration On our website, we run ads and promotional campaigns exclusively aimed at guiding users to download our app. We would like to use SKAdNetwork to track the effectiveness of these ads in driving app installs from our own website. Following the documentation, we understand we need to "register your ad network"，「Ad Network ID Request Form」(https://developer.apple.com/documentation/storekit/skadnetwork/registering_an_ad_network). However, we encountered an issue in the registration process. The first question asks: “Is your company an ad network?” Since we are not an advertising company, selecting “NO” does not allow us to proceed, and we receive the message: “Please contact your ad network for more information about using AdAttributionKit.” Our question is: if we are not an ad network, is it possible to register an ad network? Selecting "NO" does not allow us to proceed, so how should we handle this?

I recently created an account and attempted to pay the $99 USD fee for the Apple Developer Program. I was informed that it might take up to 48 hours for the payment to be processed. However, it has now been 6 days, and the payment has not been debited from my account, nor has the membership been activated. I've double-checked my payment method, account details, and any possible notifications but haven't found any issues or updates regarding this delay. I also contacted Apple Support through email a few days ago but have not received any response so far. Has anyone experienced a similar problem where the payment hasn't been processed after several days? If so, what steps did you take to resolve it?

Hello developers, I've tried purchasing a developer membership and I got an order confirmation saying that the order processing may take UP TO 48 hours. Here I am 5 days later and it's still not processed, my card was not charged, and I get no responses from support. Is this normal or am I being given the 3rd world treatment due to my country of origin?

I have a question and would appreciate any tips or ideas from anyone who’s faced a similar situation. For the app I'm working with, which provides game predictions for multiple sports, Apple has rejected it, citing that the app requires users to register or log in to access features that they don’t consider to be account-based. They mentioned they couldn’t find any account-based features in the app. Currently, users can’t view any data without an account, as I believe the app’s information has intellectual value and should be protected, so users can only access those inforamtion, after creating an account. Has anyone had experience with this, or do you have suggestions on how best to address Apple’s concerns? We are adding the guest account, but I'm not sure if that will be enough. Notice that the whole business model for this app was created based on user accounts.

Hello, One of the apps my team is developing is using Keycloak for allowing users to authenticate inside the application. We are using Keycloak primarily to act as the backend identity provider and not forcing users to authenticate via social logins (Facebook, Google, etc.). Under point 4.8 (at the time of posting) in the AppReview guidelines, would the app need to also offer another login service?

Hello,!!!!! i´m tryin to switch my account from developer to normal human being, and i have no way to get in touch with any customer seervice from the developer side of apple. So this is my best option to open my case. We have not found no email or phone or any way at all to get assitance for this from the developer side of apple. So pls, is there any way to sort this out? Thank you so much!

I'm trying to create my developer account for my organization This is what happened to me I registered through the web interface - I passed verification through a phone call. At the payment stage, after 3 attempts, I failed to make the payment without explanation for any reason, I filled out the form and waited 48 hours, but nothing happened I contacted support - I was advised to change the type of registration to the mobile application in order to make a payment through Apple Pay, I gave my consent and waited I went through re-registration (1 step only because I had to provide a photo of the physical person's documents) - after which I received a message that the application is being considered 3 months have passed since that moment - and my appeals to support do not solve anything, they stopped answering me, the last one was 10 days ago Tell me how to act - because I have a planned release and I still can't register an account, and the support does not provide any clear explanation or template response - which shows that no one reads what I write, and as a result of complete ignoring for 10 days, I am already waiting for a response and nothing

We have two different accounts with the same name but two different team IDs. Will this cause any impact, and do we need to take any action from our side as we have received email from Apple saying that "New iOS 18 security changes may affect your account" We’re reaching out to let you know that we’ve made some security changes to iOS 18 that may impact your ability to run apps that your organization has signed. These changes specifically impact accounts that share the same team name across multiple Apple developer accounts. If you’re experiencing any issues getting your enterprise app to load, we recommend that you contact our support team to request that each of your accounts be assigned a unique team name, then generate new developer certificates and provisioning profiles for each account.

Hello, Our DSA status has been in review for some time now. Will we be able to submit app updates while the account is in review?

Updated to XCode 16, and when adding my account, I'm getting a 500 error. Sometimes it says the response is in the wrong format? Have I got something setup incorrectly with my developer account causing the server side error, or is this something Apple's working on?

Hello all, I recently shared a post to Reddit r/iCloud "Apple Alias Converted to Primary Apple Account" about an experience I had with changing my primary iCloud address to my alias after a name change. All the outlets have picked up on this story which may be misleading. I was under the impression this may be a bug, and now everyone's replicating this process without precaution. My question to the amazing Apple Developers and potentially Apple as well: Is the ability to change your Primary Apple Account to an Apple Alias (permanently) a known, previously discussed, upcoming feature? All Apple docs & support state otherwise. Really just seeking confirmation and I greatly appreciate expert input. Also happy to change Tags based on feedback (if possible). Thanks all! Caol

Hello, I have a few questions Is it possible to transfer a whole individual developer account to another person If you transfer applications to another account, is it possible to change the bundle ID What are the general ways to change the bundle ID of an application

Our CI process uses XcodeBuild tools. It used to work very well. The shell code is as follows: step 1 "++++++++++++++++clean++++++++++++++++" xcodebuild clean -workspace ${WORKSPACE_NAME}.xcworkspace \ -scheme ${SCHEME_NAME} \ -configuration ${configuration} step 2 "+++++++++++++++++archive+++++++++++++++++" xcodebuild archive -workspace ${WORKSPACE_NAME}.xcworkspace \ -scheme ${SCHEME_NAME} \ -configuration ${configuration} \ -archivePath ${ARCHIVE_PATH} -allowProvisioningUpdates YES step 3 "+++++++++++++++++ipa+++++++++++++++++" xcodebuild -exportArchive \ -archivePath ${ARCHIVE_PATH} \ -exportPath "${IPA_PATH}" \ -exportOptionsPlist ${EXPORT_METHOD_PLIST_PATH} \ -allowProvisioningUpdates YES However, there is a problem after upgrading Xcode16. When it is executed to the third step, there will be an error in the error account. Even if I delete my developer account, and then log in again, the same error will still be reported. The specific error is as follows: ** ARCHIVE SUCCEEDED ** /var/folders/ch/1mvd9gz11cn8zy9h254qz2600000gn/T/jenkins6531487518988891980.sh: line 194: -allowProvisioningUpdates: command not found +++++++++++++++++ipa+++++++++++++++++ 2024-10-10 18:20:35.630 xcodebuild[58030:2528109] [MT] IDEDistribution: -[IDEDistributionLogging _createLoggingBundleAtPath:]: Created bundle at path "/var/folders/ch/1mvd9gz11cn8zy9h254qz2600000gn/T/xxxxxx_2024-10-10_18-20-35.623.xcdistributionlogs". 2024-10-10 18:20:35.724 xcodebuild[58030:2528191] DVTDeveloperAccountManager: Failed to load credentials for xxxxxxxxxx: Error Domain=DVTDeveloperAccountCredentialsError Code=0 "Invalid credentials in keychain for xxxxxxxxxx, missing Xcode-Username" UserInfo={NSLocalizedDescription=Invalid credentials in keychain for xxxxxxxxxx, missing Xcode-Username} 2024-10-10 18:20:35.733 xcodebuild[58030:2528191] DVTDeveloperAccountManager: Failed to load credentials for F38D3CD7-C794-4F88-93ED-4FDDD8EDF72B: Error Domain=DVTDeveloperAccountCredentialsError Code=0 "Invalid credentials in keychain for F38D3CD7-C794-4F88-93ED-4FDDD8EDF72B, missing Xcode-Username" UserInfo={NSLocalizedDescription=Invalid credentials in keychain for F38D3CD7-C794-4F88-93ED-4FDDD8EDF72B, missing Xcode-Username} 2024-10-10 18:20:35.742 xcodebuild[58030:2528191] DVTDeveloperAccountManager: Failed to load credentials for ***@***.com: Error Domain=DVTDeveloperAccountCredentialsError Code=0 "Invalid credentials in keychain for ***@***.com, missing Xcode-Token" UserInfo={NSLocalizedDescription=Invalid credentials in keychain for ***@***.com, missing Xcode-Token} 2024-10-10 18:20:40.521 xcodebuild[58030:2528195] IDEDistribution: Failed to log in with account "(null)" while checking for an App Store Connect account (Error Domain=DVTServicesAccountBasedSessionErrorDomain Code=0 "Unable to log in with account ''." UserInfo={NSLocalizedFailureReason=Unable to log in with account ''., NSLocalizedRecoverySuggestion=The login details for account '' were rejected., DVTDeveloperAccountErrorAccount=<DVTAppleIDBasedDeveloperAccount: 0x600002d92a80; username=''>, NSUnderlyingError=0x600002758ab0 {Error Domain=DVTPortalServiceErrorDomain Code=1100 "Your session has expired. Please log in." UserInfo={payload={ creationTimestamp = "2024-10-10T10:20:40Z"; httpCode = 200; protocolVersion = QH65B2; requestUrl = "https://developerservices2.apple.com/services/QH65B2/viewDeveloper.action"; responseId = "12827504-3d86-4601-bcf7-efc0dccb0655"; resultCode = 1100; resultString = "Your session has expired. Please log in."; userLocale = "en_US"; userString = "Your session has expired. Please log in."; }, NSLocalizedDescription=Your session has expired. Please log in.}}}) 2024-10-10 18:20:40.760 xcodebuild[58030:2528195] IDEDistribution: Failed to log in with account "(null)" while checking for an App Store Connect account (Error Domain=DVTServicesAccountBasedSessionErrorDomain Code=0 "Unable to log in with account ''." UserInfo={NSLocalizedFailureReason=Unable to log in with account ''., NSLocalizedRecoverySuggestion=The login details for account '' were rejected., DVTDeveloperAccountErrorAccount=<DVTAppleIDBasedDeveloperAccount: 0x600002de7e80; username=''>, NSUnderlyingError=0x6000027842d0 {Error Domain=DVTPortalServiceErrorDomain Code=1100 "Your session has expired. Please log in." UserInfo={payload={ creationTimestamp = "2024-10-10T10:20:40Z"; httpCode = 200; protocolVersion = QH65B2; requestUrl = "https://developerservices2.apple.com/services/QH65B2/viewDeveloper.action"; responseId = "e49c99d0-861c-4d80-9cd7-8430bcdfa6a6"; resultCode = 1100; resultString = "Your session has expired. Please log in."; userLocale = "en_US"; userString = "Your session has expired. Please log in."; }, NSLocalizedDescription=Your session has expired. Please log in.}}}) 2024-10-10 18:20:41.053 xcodebuild[58030:2528195] IDEDistribution: Failed to log in with account "(null)" while checking for an App Store Connect account (Error Domain=DVTServicesAccountBasedSessionErrorDomain Code=0 "Unable to log in with account '***@***.com'." UserInfo={NSLocalizedFailureReason=Unable to log in with account '***@***.com'., NSLocalizedRecoverySuggestion=The login details for account '***@***.com' were rejected., DVTDeveloperAccountErrorAccount=<DVTAppleIDBasedDeveloperAccount: 0x600002de7b80; username='***@***.com'>, NSUnderlyingError=0x6000027a4780 {Error Domain=DVTPortalServiceErrorDomain Code=1100 "Your session has expired. Please log in." UserInfo={payload={ creationTimestamp = "2024-10-10T10:20:41Z"; httpCode = 200; protocolVersion = QH65B2; requestUrl = "https://developerservices2.apple.com/services/QH65B2/viewDeveloper.action"; responseId = "5819c66e-bd35-4af3-ae6a-0e66193fa2bb"; resultCode = 1100; resultString = "Your session has expired. Please log in."; userLocale = "en_US"; userString = "Your session has expired. Please log in."; }, NSLocalizedDescription=Your session has expired. Please log in.}}}) error: exportArchive The operation couldn’t be completed. Unable to log in with account ''. error: exportArchive Provisioning profile "iOS Team Store Provisioning Profile: com.xxxx.xxxxx" doesn't include signing certificate "Apple Distribution: xxxxxxxxxxx". ** EXPORT FAILED ** At the same time, a lot of blank error accounts will appear in Xcode-Settings-ACCOUNT. The screenshots are as follows How should I solve this problem, I look forward to your reply very much