Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Posts under Accounts tag

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Paid app agreement
Having issues updating app and publishing online, due to paid apps agreement. The app is free for distribution not a paid app, hence it is price at 0$. Can't access the agreement as well to verify and account is showing error messages when action is done. Also getting a membership expired message, and account membership is renewed till 2026.
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Not Getting any update on Developer account
I am facing a problem. I have enrolled developer program on 7th may, 25. It says will take 2 days but I haven't received any confirmation. Again I submitted information on 11th February, 25 but still haven't received any email about confirmation or rejection. I tried to contact apple support. They created ticket for me. But haven't received any further information from them. It seems like I am a ghost and apple is not seeing me. Can anyone tell me what is the problem. Thank you
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Issue Unresolved Since December 13, 2024 – Case ID: 102485600459
Hello, I originally reported this issue on December 13, 2024, and received a case ID from Apple Developer Program Support: 102485600459. However, the issue remains unresolved, and I have not received any further updates. Could someone please assist me in getting this matter addressed? Any guidance or escalation options would be greatly appreciated. Thank you.
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Notice of Termination
Dear Apple Support Team, I am Tianwei Yue. I received your email this morning regarding the immediate termination of our Apple Developer Program License Agreement and Apple Developer Agreement, citing alleged fraudulent behavior and violations of certain terms. We are both surprised and deeply anxious about this decision. Firstly, the email mentioned that if we wish to file an official complaint under the applicable Platform Regulation, we could contact you via “Contact Us”. However, when I logged in with my account and clicked the “Contact Us” link, the system responded with “You’re not eligible to make this request.” We would appreciate guidance on how to properly submit an official complaint or if there is an alternative way to reach out for assistance. Secondly, I would like to emphasize that the “mathos ai” application operated under this account currently has over 3 million active users. Our application has consistently maintained a high user rating of 4.6 and a record of excellent service. The immediate deletion of our account has rendered the service inaccessible to a large number of customers who use Apple products, severely impacting their experience. We believe that this decision does not align with the shared values of customer care that both Apple and we have always upheld. We have always been proactive in handling user accounts, refunds, and payment issues, and we continuously strive to provide high-quality service to our users. Consequently, we are puzzled by the reason for the account suspension and believe that there might be some misunderstanding or miscommunication. We sincerely hope to connect with the relevant Apple personnel to understand the issue in detail and provide any necessary additional information to resolve any concerns and restore our service. Thank you very much for taking the time to read our email. We look forward to your prompt response so that we can resolve this issue and jointly safeguard the interests of our valued customers. Sincerely, Tianwei Yue
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I paid but did not receive a subscription
Good afternoon. I have a problem with the fact that they deducted $99 from me on February 13, 2025, but they never gave me a developer ID. I assume that the problem arose due to the fact that during the first attempts to write off, there was a limit on the card for online purchases. But then I removed this limit, and the payment went through. Please help me as I have been trying to register for a long time. Thank you
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Request for Reconsideration of Apple Developer Account Termination
Dear Apple, I am writing to respectfully request a reconsideration of the termination of my Apple Developer account. I fully understand and accept the previous decision, and I would like to provide some background information to help you understand my situation. My account was terminated in 2018 due to the sale of an app to another party. This action unintentionally linked my account to activities that violated Apple’s guidelines. I acknowledge that this violated the Apple Developer Program License Agreement, and I deeply regret this mistake. At the time, I only intended to generate some additional income and did not fully understand the consequences of my actions. Since then, I have spent considerable time understanding Apple’s guidelines and policies. I now realize how important these rules are to maintain the integrity and safety of the App Store and its users. I assure you that such oversights will not happen again. I have learned from this experience and am fully committed to adhering to Apple’s guidelines moving forward. I am passionate about being a part of the Apple Developer community and contributing positively. I kindly request that you consider reinstating my developer account. I understand the seriousness of my past mistake and promise to uphold the highest standards of conduct in the future. Since joining the Apple Developer Program in February 2016, I have always been hopeful of creating high-quality products and providing users with great experiences. After selling the app in December 2018, I realized that I should have trusted in my creations and focused on building something valuable, rather than seeking short-term gain, which led to this unfortunate outcome. If there are any additional steps I need to take or further information I can provide to assist in the review of my case, please let me know. Thank you for considering my request. I look forward to the possibility of contributing to the Apple Developer community once again. Sincerely, Wang Chaojie
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I got charged the annual developer renewal fee twice, then my account got suspended
So I got charged the annual developer fee on December 2024, and then again this February 2025. Worse, a few days after getting charged twice, I received an email from Apple saying my developer account subscription has been suspended due to failure in paying the annual fee. I already submitted a support ticket to Apple, but I haven't gotten a response yet. Is there something else I can do? Would appreaciate any help. Thanks!
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Developer membership renew button not showing
My membership got expired and I don't see the renew button anywhere on the website or the developer app. In my case, I have changed the developer account email address 6 months ago and the new email was not mapped for renewal that's why the renew button was not showing (I guess). I tried to reach to Apple support, the phone support wasn't available so I wrote couple of emails. After 48 hrs they have sent an email saying the new email address has been mapped but still I see no renew button. I added required funds and disabled the auto-renew option yet no hope. it's been four days still no replay from Apple. I was constantly checking for the phone support. Today I saw phone support was available so I immediately requested the call and explained the support staff about my situation and he fixed within a minute. so guys if you are facing similar issue and see no solution even after contacting multiple times via emails, wait for phone support and request a call. This is the fastest and efficient way to resolve this "renew" issue. add the required funds so that the subscription payment will be done instantly. Have a good day y'll
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how to determine the Account Holder for a company / organization's Developer membership?
Greetings everyone, this is my first post here...thanks in advance for any guidance you may have. I work for a non-profit (charity status) and was attempting to sign up for a Developer account, with a fee waiver, in order to do some work for our organization that requires Developer access (enabling Sign In With Apple on a Discourse forum). I've received an e-mail from Developer Support saying my application was denied because there is already an Account Holder for our company's "existing membership." We are a small team that experiences a lot of turnover, and I presume this has to do with a predecessor. I've written back to support and am awaiting a reply, but am concerned they might only reply to whatever e-mail address is associated with this "existing membership" and that very well might be an inactive mailbox in our Google Workspace. I've explained all that and asked Apple if they can please let me know who this previous contact is. It's been a few days, while I'm waiting I thought I would ask if there is any other way to look up the contact for a given organization, or if I just need to wait and hope to hear back from Developer Support? Thanks for any advice.
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ecovering Company's Apple Developer Account from Unreachable Admin
Hello Developer Community, I'm facing a critical situation with our company's Apple Developer Account. We are unable to access our account because: The admin of our Apple Developer Account is a former team member We cannot reach this person anymore We need to regain access to maintain our app on the App Store Questions: What is the official process to recover account access in this situation? What documentation will Apple require to verify our company ownership? Who should we contact at Apple to start this process? Any guidance from developers who have experienced a similar situation would be greatly appreciated. Note: I'll be happy to provide more details if needed, while keeping sensitive information private. Thanks in advance for your help!
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Jan ’25
Apple Developer account
Hello, I created my Apple Developer account and it was authorized, but when I went ahead and paid $99, my card was not charged (I've used two different credit cards, all in my name) and I still haven't been successful. Has anyone else experienced the same thing and what would be the best way to resolve this? NOTE: I receive an email and proof that the purchase was successful, but nothing has changed.
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Jan ’25
Developer Account Renewal Country Payment Change
Hi, Help!! So I was in Thailand for a number of years and developed an app over there and signed up as a developer over there. But now I'm in the USA indefinitely and I'm unable to change my payment method. How can I change it? I called the USA support line twice and no one was able to help me. I tried the Thailand phone number and I'm unable to call from the USA. Any suggestions? Thanks!!
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Dec ’24
missing entitlements with fastlane
hi I am using fastlane and match to upload an app to test flight. The app requires com.apple.developer.storekit.external-link.account to be activated. My identifier has activated the capabilities and when I look at provisional profile, it also has it, but when the app has been uploaded, it's missing (although all other entitlements are there). Now it gets weird: Every time I run my flow I delete derived data, deletes all downloaded provisional profiles and use match to redownload them with read only (force is not an option). It does not work. I go to Apple dev and Toggles the capability off and on and saves. This invalidates the profile. I press edit and save. So no real changes. Run my flow and the app is uploaded correctly WITH the correct capabilities. Runs the flow again without the manual steps and the entitlements will be missing once again. Repeats the toggle stuff and the subsequent behavior repeats itself. Same flow and same code and same settings, app and profile.... I am building automated flows so this does not really work for me.... Heeeelp...
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Dec ’24
Change Dev Account "Enrolled As" Status
I'm a developer that has only produced for a single company. Though my developer account shows me as the account holder, my "Enrolled as" status is "Organization," and the "Entity" field shows the name of that company. I want to build an app for a separate company/organization, but unsure how to proceed. My App Store Connect account shows the original company name beneath my name as the only option in the account ID selector menu, so when I begin the New App process it automatically assumes I'm doing it for that company. Can I change my "Enrolled as" status to something independent of any organization, do I need to create a completely separate account to do this, or how should I proceed? Any help would be appreciated. Thanks.
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Dec ’24