Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Posts under Accounts tag

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Error: We are unable to process your request.
Good evening! I tried to create an Apple Developer Account, but after filling in information (Name, Lastname, Address, and other information) → I accepted “This is a legal agreement between your organization and Apple.” → After, I got an error: “We are unable to process your request. An unknown error occurred.” I created ticket “102795742760” on January 7, 2026, but I am still waiting for a response, despite waiting for 2 business days. Could you help me with this problem? Thank you!
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Seeking Solutions: Distributing iOS Apps with CarPlay Entitlement via Enterprise Profiles
Dear Apple Developer Support Team, We are seeking a solution that would allow us to include the CarPlay entitlement while distributing our app using an enterprise profile. Could you please provide guidance on how we might achieve this? Are there any alternative approaches or considerations that could help us navigate this limitation? Your expertise and advice would be greatly appreciated as we work to ensure our app meets the needs of our users while complying with Apple’s guidelines. Thank you for your time and support.
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Switch from Individual to Organization Membership
Hi there, How long does it take to make a switch from Apple individual to organization membership? I initiated the process a 2 weeks ago, and I am get to receive another notification from Apple. Keeps showing We’re processing your membership migration from an individual to an organization. And I am unable to submit an application that requires Organization account.
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Change account from Enterprises to Public
We need clarification on the following scenario and whether the requested actions are possible. Currently, we have an Enterprise iOS application that is distributed internally through Microsoft Intune using an Enterprise Apple Developer account. We are now planning to release the same application publicly via the Apple App Store using an App Store (public) Apple Developer account. While attempting to create a new app in App Store Connect, we are unable to proceed because the Bundle Identifier is already registered under the Enterprise account, and Apple does not allow creating another app with the same identifier. We would like clarification on the following points: Is it possible to move or transfer an app (or its Bundle Identifier) from an Enterprise Apple Developer account to a Public/App Store Apple Developer account? If yes, what is the recommended process to do so? If not, what alternatives are available while retaining the same Bundle Identifier? 2. If the app is successfully published on the App Store using the same Bundle Identifier, what will happen to users who already have the Enterprise version installed via Intune? Will their existing app automatically update from the App Store? Or will they need to uninstall the Enterprise version and install the App Store version manually? We would appreciate your guidance on the supported approach and best practices for this transition to ensure a smooth migration for existing users.
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Unresolved Apple Developer Program Enrollment Issue
Hello everyone, I am facing a persistent and unacceptable issue with my individual enrollment in the Apple Developer Program that has been ongoing for nearly three months. Despite multiple attempts to communicate with Developer Support, I am continuously receiving the exact same generic statement: "For one or more reasons, your enrollment... couldn't be completed," with no clear explanation or actionable steps provided. This lack of genuine assistance and transparency is deeply frustrating and prevents me from publishing my application. Key Details of the Situation: Apple ID Region: Türkiye Current Residence and Address: United Kingdom (UK) Identity Verification: I used my Turkish passport along with my UK residential address. Enrollment Status/Error: After submission, I received the "Contact us to continue your enrollment" prompt. Case Number: 102720548696 Support Experience: The case has been handled by multiple support staff (Migeylis, Alex), all of whom have provided identical, non-specific template responses, failing to address the core problem. It appears the conflict between my Apple ID region (Türkiye) and my UK physical address/Turkish passport documentation is the likely cause. I am seeking clarification on whether this is a known issue for developers with mixed international details and what concrete steps are required to resolve this ambiguity. Has anyone in the community experienced a similar issue? If so, what was the path to resolution? I urge Apple officials to escalate this matter immediately and provide a specific, helpful, and transparent resolution. Every developer deserves equal and fair treatment in the enrollment process. Thank you in advance for any insights or assistance. Best regards, Onur
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Accepted Developer Program Agreement on developer.apple.com, but App Store Connect still shows "Agreement Update" warning.
I am the sole Account Holder for my Apple Developer Program account and am encountering an issue where the acceptance of the updated Apple Developer Program License Agreement is not syncing correctly between the two developer portals. Issue Details: Agreement Status on developer.apple.com: I successfully accepted and reviewed the updated agreement at https://developer.apple.com/account. The Agreements section confirms the acceptance date as December 11, 2025 (as seen in the attached image). Status on App Store Connect: Despite this confirmation, when I sign into https://appstoreconnect.apple.com/, I still see the following critical warning: "The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account." Impact: This prevents me from performing key tasks, such as creating a new app, which triggers an "Agreement Update" alert that only directs me back to the already-accepted agreement on the Developer website. Troubleshooting Steps Taken: I confirmed I am logged in as the Account Holder. I cleared my browser cache and attempted the process on a fresh browser session. My macOS is fully up to date. I have already contacted Apple Developer Support but have not yet received a reply. Request for Assistance This is blocking my ability to submit and update apps. I am aware that direct phone support is often recommended for these issues, but my country is not listed for phone extension support. Has anyone else experienced this sync delay or found a workaround that resolves the "Agreement Update" alert on App Store Connect when the agreement has been accepted on the Developer website? Any advice on the next immediate steps I should take while waiting for my support ticket to be processed would be greatly appreciated.
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URGENT Update: Org Enrollment H6899PPP9F (AI Prosperity Limited) – 7+ Weeks Pending Activation (JV Sales Proof Attached)
Hi Apple Developer Community and Enrollment Team, Update on organization enrollment H6899PPP9F for AI Prosperity Limited (D-U-N-S [yours]): All initial issues (D-U-N-S, email blocks, docs) resolved weeks ago, with enrollment number issued—yet final activation remains pending over 7 weeks since full submission on 11/27/2025. No ETA or outreach despite prior calls/emails/forum posts. To highlight the stakes: Our app powers a joint venture under the "Freedom Mastery" brand (planners promising QR-app access), with ~+10K customer engagements via physical sales trying to download the app. Key proof (attachments), 500-1000 customers added every day from now on: Amazon Seller Central (Nov 1–Dec 11, 2025): 9,360 units, $323K+ sales, avg $30/order—listings here tease app integration (1K–4K reviews/SKU). Shopify (same period): 9,999+ orders, $63K+ sales, 195K sessions—direct traffic to app waitlist. Redacted JV agreement excerpt: Confirms AI Prosperity Limited's legal authority/control over "Freedom Mastery" branding and sales. Dev entity (AI Prosperity Limited) matches all docs/D-U-N-S, but the JV tie may need verification—happy to provide full details. These buyers (many iOS users) are inquiring daily; delays risk churn/refunds in our habit-tracking space. Request: Escalate to senior review for activation/ETA. Ready for any clarifications. Thanks—excited to launch on Apple! Frederik AI Prosperity Limited Enrollment ID: H6899PPP9F
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AppStore Connect redirects me to iTunes Connect in 2025
I recently began developing iOS apps in 2025. I enrolled in an Apple Developer Account on December 10, 2025 and expected to get App Store Connect to upload my app to the app store. After succesfully paying for a membership, I tried to access App Store Connect but I'm redirected to the now-defunct iTunes Connect. Worst part is the URL mentions AppStore Connect, but the slug points to iTunesConnect and I can't get out of it: https://appstoreconnect.apple.com/WebObjects/iTunesConnect.woa/ra/gettingstarted From here, if I click on the "Apps" button, it redirects me again to the https://developer.apple.com/programs/ website. This is read-only documentation, and I can't take any action to upload my apps. Interestingly enough, if I try to access appstoreconnect.apple.com from Safari, the above loop happens. But if I try to access it from Arc Browser, I see this error instead: To access App Store Connect, you must be an individual or team member in the Apple Developer Program, or invited by an individual to access their content in App Store Connect. Learn More But I am the Account Holder. I found this related post, but it's a dead end: https://developer.apple.com/forums/thread/775608
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Dec ’25
Urgent Help Needed: Apple Developer Account Deleted Due to App Name Similarity Issue
Hello everyone, I'm a developer who has been facing a significant issue with my Apple Developer account and the app submission process. I hope to get some guidance or assistance from the community or Apple support. Timeline of Events Four months ago: I prepared an app and submitted it to TestFlight for review. Initial rejection: The app was rejected due to technical issues such as screenshots, app description, and insufficient permission explanations for features like location, camera, and microphone. Resubmission after fixes: I carefully addressed all the issues mentioned by the Apple review team and resubmitted the app. Second rejection: This time, the app was rejected citing general policy violations related to copyright issues. The rejection was vague, and I couldn’t understand the exact problem. Further attempts: To resolve the issue, I removed all video, photo, and media content from the app and resubmitted it. However, it was still rejected for the same reason. I went through this process about 7-8 times, each time getting rejected without clarity on the root cause. Account deletion notice: Eventually, I received an email stating that my account was set to be deleted in 30 days. This was alarming because I had been diligently trying to comply with Apple’s policies for months. Deleting the app: To prevent any harm to my account, I decided to delete the app from my account within the 30-day period, effectively abandoning the project. Account still deleted: Despite deleting the app, my account was still deleted after 30 days. Discovery of similar app name: Later, I noticed that there was another app on the App Store with a name very similar to mine. For example, my app was named "ABcdefgh," and the existing app was "AB.cdefgh," with the only difference being the "." I believe this name similarity might have been the cause of the copyright issue, but it was too late as my account had already been deleted. Contact with Apple Turkey: I reached out to Apple Turkey, and they were very attentive, spending about 40 minutes trying to help me. However, they ultimately informed me that they couldn’t intervene and that the issue could only be resolved through Apple America. Attempts to contact Apple America: I tried filling out forms multiple times to contact Apple, but since I had deleted the app, I couldn’t see the responses from the team. Impact of the Issue This situation has been very distressing as I’ve lost my developer account and the ability to publish apps. My users are constantly inquiring about the iOS versions of my apps, and I’m unable to provide them due to this issue. Request for Assistance I’m seeking advice on how to resolve this issue. Specifically: Has anyone else experienced a similar issue with app name similarity leading to account deletion? Are there any specific steps I can take to appeal the account deletion? Is there a direct way to contact Apple America for developer account issues? Any guidance would be greatly appreciated. Thank you for taking the time to read my post. I appreciate any help or suggestions you can provide. Best regards.
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Dec ’25
Apple Developer Enrollment Refuses to Take My Money (Payment Constantly Declined)
I'm trying to enroll in Apple Developer and I continuously getting a "Payment Declined" message despite trying 4 credit cards, a debit card and even my apple card. When I try this through the developer app the "Enroll Now" button is greyed out. It's not a bank issue I've already checked and they don't see any requests coming through. I’ve tried multiple times with no luck. Contacted Apple support and they are extremely slow with the responses with very little help. Does anyone have any thoughts on how to fix this?
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Dec ’25
Unable to Process Developer Program Payment – Case #102708816548
Hello Apple Developer Community, We’ve been attempting to pay the Apple Developer Program enrollment fee for several weeks. Despite trying multiple browsers, credit cards, and devices, the payment consistently fails to process. We also receive an error when trying to add a card to our profile. We've contacted support multiple times and have been assigned case number 102708816548, but the issue remains unresolved. Additionally, we’ve been unable to submit a support request via developer.apple.com/support — the site either fails to load the form or does not allow us to proceed with a phone or email request. This has made it extremely difficult to escalate the issue through official channels. We are a verified business and have followed all instructions provided by support. We’re now seeking help through the forums in hopes of escalating this issue or connecting with someone who has resolved a similar problem. Any guidance or suggestions would be greatly appreciated.
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Dec ’25
Urgent: Org Enrollment Escalated to Higher Review (Docs Submitted 11/27) – Delaying Launch for 4K+ Waitlisted Users
Hi Apple Developer Community and Support Team, I'm reaching out for advice and potential escalation on a stalled organization enrollment that's blocking our app launch. Here's a quick timeline: Initial enrollment hit issues with D-U-N-S verification (now resolved) and email code delivery, leading to multiple failed attempts and temporary blocks. After unblocking via support, we resubmitted and were directed to higher department review. Submitted all required docs (company formation, passport/ID, etc.) on Wednesday, November 26, 2025. No updates since—it's now Day 6 with zero communication on ETA. This is critically urgent for our business: We have ~4,000 users pre-registered and waiting to download our personal development app (focused on habit-building and goal tracking). Projections show another 10,000 sign-ups in the next two weeks alone, pushing us to 15,000+ if resolved soon. These folks are already investing—our physical planners (promoting the app) are selling via Amazon and our website, http://www.freedommastery.com selling Life planners) and they're expecting seamless iOS access on launch day. Every day of delay risks churn, lost revenue, and momentum in a competitive space. I've followed up via phone/email multiple times, but frontline support can't provide timelines or status. Enrollment ID: [Redact or insert your anonymized ID here for tracking]. Has anyone navigated a similar higher-review holdup? Tips for bumping priority (e.g., additional proof of urgency like waitlist data)? Any rough ETAs from recent org approvals? Grateful for any insights—Apple's ecosystem is key to our growth, and we'd love to get these users onboard ASAP. Thanks in advance!
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Dec ’25
Publish Account Change
We are preparing to transfer one of our live applications to a different Apple Developer Organization and need clarification to avoid service disruption. We would like guidance on the following points: Sign in with Apple and Service ID Transfer: We want to confirm whether the Service ID used for Sign in with Apple must be transferred along with the app, or if its configuration will automatically migrate as part of the transfer. Additionally, is there a way to verify whether the app currently has any explicit association or dependency with the existing Service ID on the current developer account? As per our findings, we do not have a ServiceID associated with SIWA. The SIWA is handled natively by iOS. Creating or Updating a Service ID Before Transfer: Since, the ServiceID is not associated, if we create a new Service ID now and assign it to the existing app for Sign in with Apple, will this have any impact on users who are already using the live app? Specifically, will creating or modifying a Service ID change the authorization state for currently authenticated Apple Sign In users? Transfer Identifier Timing: The transfer process requires generating a transfer identifier. Should this be done ahead of the Account Migration or only at the start of the transfer? Also, will generating or using the transfer identifier require any change on the client side related to Apple Sign In? We would appreciate recommendation for these steps and whether users should expect any authentication or billing disruptions during or after the app transfer.
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Dec ’25
Enrolling, LLC Disregarded company (Non- Us Resident)
Hi There, I´m From Spain with an LLC Company in the USA. Is a Disregarded company, the problem is that when I try to set up the paid apps agreement, Apple display the form W-9 instead of Form W8-BEN (that is for non-us resident) My question is... is this right? Under the name of my company, appear an option that ask me ... "Who is the Beneficial Owner? " You can choose between : Individual, Limited Liability - Disregarded Entity, Limited Liability - Partnership, Other... I choose Limited Liability - Disregarded Entity I m not sure if the form W-9 is the right for me because my other online business is about selling books on amazon and there the form that I m using is W8-BEN
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Nov ’25
Apple Sign In - Double prompt issue
Hi, we have PWA for which we´ve built a wrapper using PWA Builder tool and we are experiencing an issue with apple sign in. When we try to redirect the user to "https://appleid.apple.com/auth/authorize?...params...", a bottom sheet login prompt appears and only once the user signs in using the prompt he is then redirected to the url where he needs to sign in again and then we get the callback. We want to get rid of that bottom sheet prompt. The code we´ve tried: ` iosButton.addEventListener('click', function () { window.location.href = "https://appleid.apple.com/auth/authorize?client_id=xxxxx&redirect_uri=xxxxx&response_type=code%20id_token&scope=name%20email&response_mode=form_post"; });` The alternative code we´ve tried for which it seems that nothing happens, we only see the "Started" alert, we´ve confirmed that there is no other error : ` <script src="https://appleid.cdn-apple.com/appleauth/static/jsapi/appleid/1/en_US/appleid.auth.js"></script> <script> (function initAppleSignIn() { try { window.AppleID.auth.init({ clientId: "{{ env('APPLE_WEB_CLIENT_ID') }}", scope: "name email", redirectURI: window.location.origin +"/auth/apple/callback", usePopup: true }); } catch (e) { console.warn('Apple Sign-In init skipped:', e); } })(); function appleButtonClicked() { alert("Started"); try { const res = await window.AppleID.auth.signIn(); } catch (err) { alert("Got error"); } alert("Got here"); } </script>
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Nov ’25
App Removed & Account Pending Termination
My account has been active and in good standing for the past 2 years, and during this time I have never received any warnings or issues. Recently, after Apple reviewed my account, I received a notification about possible termination. After carefully reviewing the situation myself, I realized what may have caused this: I originally registered my Apple Developer account as an Individual Developer Account, However, the bank account used for App Store payments belongs to my registered company, At the time, I was not aware that the legal entity of the bank account must match the Apple Developer account registration. This was not done with any intention to misrepresent or misuse the platform. It was simply a misunderstanding of the account requirements. We have never deceived our users or the Apple Review Team in any way. For us as developers, providing an excellent user experience has always been our top priority, and we have always aimed to follow Apple’s review and compliance standards closely. We sincerely hope that, given our situation, the Apple Review Team could grant us an opportunity to correct these issues.
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Nov ’25