Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Posts under Accounts tag

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Why can't I remove my app from AppleID?
Hello everybody, in my React Native-Expo-Firebase app, I am trying to integrate Sign in with Apple, along with the related token revocation at user deletion. I did succeed in integrating the login, and the app correctly appears in the Apple Id list (the list of apps currently logged with Apple ID). The problem is that, if I select the app and press "Interrupt Apple login usage for this app", the app simply stays there, nothing happens. If I do the same with another app, this works fine. Either if I do this via my iPhone's settings, or via https://account.apple.com/account/manage -> Sign in with Apple, I get the same result, the app cannot be removed. I hope I managed to explain my situation clearly, I'd be happy to provide more info if necessary. Thank you in advance.
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Apple Sign In - Double prompt issue
Hi, we have PWA for which we´ve built a wrapper using PWA Builder tool and we are experiencing an issue with apple sign in. When we try to redirect the user to "https://appleid.apple.com/auth/authorize?...params...", a bottom sheet login prompt appears and only once the user signs in using the prompt he is then redirected to the url where he needs to sign in again and then we get the callback. We want to get rid of that bottom sheet prompt. The code we´ve tried: ` iosButton.addEventListener('click', function () { window.location.href = "https://appleid.apple.com/auth/authorize?client_id=xxxxx&redirect_uri=xxxxx&response_type=code%20id_token&scope=name%20email&response_mode=form_post"; });` The alternative code we´ve tried for which it seems that nothing happens, we only see the "Started" alert, we´ve confirmed that there is no other error : ` <script src="https://appleid.cdn-apple.com/appleauth/static/jsapi/appleid/1/en_US/appleid.auth.js"></script> <script> (function initAppleSignIn() { try { window.AppleID.auth.init({ clientId: "{{ env('APPLE_WEB_CLIENT_ID') }}", scope: "name email", redirectURI: window.location.origin +"/auth/apple/callback", usePopup: true }); } catch (e) { console.warn('Apple Sign-In init skipped:', e); } })(); function appleButtonClicked() { alert("Started"); try { const res = await window.AppleID.auth.signIn(); } catch (err) { alert("Got error"); } alert("Got here"); } </script>
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Issues with Password based Platform SSO
We are using Apple's PSSO to federate device login to out own IdP. We have developed our own extension app and deployed it using MDM. Things works fine but there are 2 issues that we are trying to get to the root cause - On some devices after restarting we see an error message on the logic screen saying "The registration for this device is invalid and must be repaired" And other error message is "SmartCard configuration is invalid for this account" For the 1st we have figured out that this happens when the registration doesn't happen fully and the key is not tied to the user so when the disk needs to be decrypted at the FileVault screen the issue is raised. For the "SmartCard configuration is invalid for this account" issue also one aspect is invalid registration but there has been other instances as well where the devices were registered completely but then also the the above error was raised. We verified the registration being completed by checking if the SmartCard is visible in the System Report containing the key. Has anyone seen the above issues and any possible resolution around it?
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Failed to submit my application for my Apple Developer Account
I am trying to have an Apple developer account, but when I submit the payment it says that the bank didn’t authorise my transaction, which is not true because I already spoke to the bank and they say they didn’t get a notification of any transaction and they didn’t block anything. I believe the error is on Apple's side and I would be very happy to have any support, especially since I can’t reach to Apple via call and I can’t find their email. Thank you
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Unable to Process Developer Program Payment – Case #102708816548
Hello Apple Developer Community, We’ve been attempting to pay the Apple Developer Program enrollment fee for several weeks. Despite trying multiple browsers, credit cards, and devices, the payment consistently fails to process. We also receive an error when trying to add a card to our profile. We've contacted support multiple times and have been assigned case number 102708816548, but the issue remains unresolved. Additionally, we’ve been unable to submit a support request via developer.apple.com/support — the site either fails to load the form or does not allow us to proceed with a phone or email request. This has made it extremely difficult to escalate the issue through official channels. We are a verified business and have followed all instructions provided by support. We’re now seeking help through the forums in hopes of escalating this issue or connecting with someone who has resolved a similar problem. Any guidance or suggestions would be greatly appreciated.
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D-U-N-S Number Not Accepted for Sub Office / Chapter Organization
We are a sub-office (chapter) of an organization, but we operate independently under a government gazette notification. We have obtained our own D-U-N-S Number in our chapter’s name. However, when we try to enroll in the Apple Developer Program, Apple is not accepting our D-U-N-S Number. The response we received was that we need to use the account of our head office. The issue is that we are effectively a head office ourselves, operating independently with government recognition, and other platforms have already accepted our D-U-N-S Number without issue. Has anyone faced a similar situation? How can we resolve this with Apple so our chapter can have its own developer account?
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Inquiry on Automatic Passkey Upgrades in iOS 26
Hi everyone, I’m working on adapting our app to iOS 26’s new passkey feature, specifically Automatic Passkey Upgrades. https://developer.apple.com/videos/play/wwdc2025/279/ Our app already supports passkey registration and authentication, which have been running reliably in production. We’d like to extend passkey coverage to more users. According to the WWDC session, adding the parameter requestStyle: .conditional to createCredentialRegistrationRequest should allow the system to seamlessly upgrade an account with a passkey. However, in my testing, I consistently receive the following error: Error | Error Domain=com.apple.AuthenticationServices.AuthorizationError Code=1001 "(null)" Test environment: Xcode 26.0 beta 4 (17A5285i) iPhone 11 running iOS 26.0 (23A5297n) Questions: Is the Automatic Passkey Upgrades feature currently available in iOS 26? I understand that the system may perform internal checks and not all upgrade attempts will succeed. However, during development, is there a way to obtain more diagnostic information? At the moment, it’s unclear whether the failure is due to internal validation or an issue with my code or environment. Thanks.
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Sep ’25
"Bad URL" when signing in to XCode
The other day the XCode account had some error that I so that I decided to log out and in again. But when trying to log in to my apple account I get this "Bad URL" with the description "Try signing in again or contact Apple Developer Support to resolve account access". This only happens on the XCode on my work computer. I can log in to XCode on other computers with the same account. This happens only on this computer and with any account that I try to log in to. Obviously there is some cache file somewhere that I need to delete. But I am not finding it.
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Sep ’25
Entitlement for video streaming service automatic login
I'm trying to use the new (in tvOS 26) video streaming service automatic login API from the VideoSubscriberAccount framework: https://developer.apple.com/documentation/videosubscriberaccount/vsuseraccountmanager/autosignintoken-swift.property It seems that this API requires an entitlement. This document suggests that the com.apple.smoot.subscriptionservice entitlement is required. https://developer.apple.com/documentation/videosubscriberaccount/signing-people-in-to-media-apps-automatically However, it seems more likely that com.apple.developer.video-subscriber-single-sign-on is the correct entitlement. https://developer.apple.com/documentation/bundleresources/entitlements/com.apple.developer.video-subscriber-single-sign-on Which is the correct entitlement and how do I obtain it? I don't want to fully comply with the video partner program. https://developer.apple.com/programs/video-partner/ I just want to use this one new automatic login feature.
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Sep ’25
Apple terminated my account without even validating their "Evidence"
I truly believe Apple doesn't care about false positives when terminating developer accounts. They keep the doors closed and appeal is futile. Background I'm an independent mobile game developer for 5+ years. I share my games on social media and get organic users, so everything is transparent. My latest game is a relaxing ball game. It has tap mechanics and players should tap when a ball hits to a xylophone-like bars. In addition, game had level editor feature that players can create their levels, publish and create their videos and share on social media (like geometry dash) A publisher approached me and proposed me to publish my game on their account. I said ok, because I don't have any budget and operational resource. A few months after, Apple terminated publisher's account without telling any specific reason. They said fraud. After 15 days, I got account termination message: Evidence of Dishonest or Fraudulent Activity Your account is associated with terminated developer accounts and/or accounts engaged in fraudulent activities. These associations may include, but are not limited to, shared account information, submissions with similar or identical App Store metadata, app binaries with shared code, resources, or assets, or the transfer of apps engaged in fraudulent activities between accounts. I had a legal agreement with publisher. I said I can provide any documents but the appeal didn't have any effect. I have spent years on making games and finally made one to grow. Then, this happened. What exactly is this fraudulent activity? You will not, directly or indirectly, commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program (e.g., submitting fraudulent reviews of Your own Application or any third-party application, choosing a name for Your Application that is substantially similar to the name of a third-party application in order to create consumer confusion, or squatting on application names to prevent legitimate third-party use). Further, You will not engage, or encourage others to engage, in any unlawful, unfair, misleading, fraudulent, improper, or dishonest acts or business practices relating to Your Covered Products or Corresponding Products (e.g., engaging in bait-and-switch pricing, consumer misrepresentation, deceptive business practices, or unfair competition against other developers); I haven't used remote config to deceive the reviewer I haven't bought reviews or incentivized players for reviews I used a unique name, so no trademark infringement or whatsoever I have clearly indicated all the prices and never deceived players I never had any deceiving ads whatsoever to trick users So what's the actual reason? Existing Earnings Let's discuss what happens to existing earnings (ie proceeds) Do they pay developer? No. Do they refund customers? No. If Apple thinks it's a "fraud" money, do they have a right to seize the funds? If Apple things it's not a fraud, then why do they ban my/publisher accounts?
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Sep ’25
Urgent Help Needed: Apple Developer Account Deleted Due to App Name Similarity Issue
Hello everyone, I'm a developer who has been facing a significant issue with my Apple Developer account and the app submission process. I hope to get some guidance or assistance from the community or Apple support. Timeline of Events Four months ago: I prepared an app and submitted it to TestFlight for review. Initial rejection: The app was rejected due to technical issues such as screenshots, app description, and insufficient permission explanations for features like location, camera, and microphone. Resubmission after fixes: I carefully addressed all the issues mentioned by the Apple review team and resubmitted the app. Second rejection: This time, the app was rejected citing general policy violations related to copyright issues. The rejection was vague, and I couldn’t understand the exact problem. Further attempts: To resolve the issue, I removed all video, photo, and media content from the app and resubmitted it. However, it was still rejected for the same reason. I went through this process about 7-8 times, each time getting rejected without clarity on the root cause. Account deletion notice: Eventually, I received an email stating that my account was set to be deleted in 30 days. This was alarming because I had been diligently trying to comply with Apple’s policies for months. Deleting the app: To prevent any harm to my account, I decided to delete the app from my account within the 30-day period, effectively abandoning the project. Account still deleted: Despite deleting the app, my account was still deleted after 30 days. Discovery of similar app name: Later, I noticed that there was another app on the App Store with a name very similar to mine. For example, my app was named "ABcdefgh," and the existing app was "AB.cdefgh," with the only difference being the "." I believe this name similarity might have been the cause of the copyright issue, but it was too late as my account had already been deleted. Contact with Apple Turkey: I reached out to Apple Turkey, and they were very attentive, spending about 40 minutes trying to help me. However, they ultimately informed me that they couldn’t intervene and that the issue could only be resolved through Apple America. Attempts to contact Apple America: I tried filling out forms multiple times to contact Apple, but since I had deleted the app, I couldn’t see the responses from the team. Impact of the Issue This situation has been very distressing as I’ve lost my developer account and the ability to publish apps. My users are constantly inquiring about the iOS versions of my apps, and I’m unable to provide them due to this issue. Request for Assistance I’m seeking advice on how to resolve this issue. Specifically: Has anyone else experienced a similar issue with app name similarity leading to account deletion? Are there any specific steps I can take to appeal the account deletion? Is there a direct way to contact Apple America for developer account issues? Any guidance would be greatly appreciated. Thank you for taking the time to read my post. I appreciate any help or suggestions you can provide. Best regards.
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Sep ’25
Having an issues viewing application on testflight after successfully sending it to app store connect with eas
Hello, Im having an issue seeing my application appear in in testflight. as soon as i run the command eas submit - p ios --latest it completes and says Your binary has been successfully uploaded to App Store Connect! It is now being processed by Apple - you will receive an email when the processing finishes. It usually takes about 5-10 minutes depending on how busy Apple servers are. When it's done, you can see your build here: the app sometimes flashes on the screen in testflight then is gone forever This is an expo react native application.... I was able to submit builds but all of a sudden this started occuring.
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Aug ’25
Apple Developer Program Enrollment
I enrolled for the Apple Developer Program on 19 June 2025 for my company. I was then requested to upload the necessary supporting documentation to proceed with the approval process which was done on the same day (19 June) with the case ID 102634582811. I have followed up with Apple nearly weekly since then and still have no concrete feedback or resolution to the status of my enrollment and what remediation is required if any. I have done some research and approval for the Developer Program takes 3 weeks at most from what I have heard and read. Its been over two months and I feel as though the responses I am receiving are automated without any human intervention or review into my case. This has been a frustrating process which is drastically impacting business productivity as our ability to have access to the developer portal mean we cannot build and distribute our app to users. I really hope this post can help provide some direction and at most a resolution
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Aug ’25
Ongoing Support Failure – Repeated Case IDs, No Resolution
I’ve submitted several requests over the past days to get help updating the corporation information on my existing, paid Apple Developer account. So far, all I’ve received are automated emails saying “Thanks for contacting Apple Support”—each with a new case ID, but no actual progress. I even tried requesting a phone call multiple times, but that too just resulted in the same meaningless email with yet another case number. Not a single person has contacted me, and the issue remains completely unresolved. This is deeply frustrating and unacceptable, especially when the matter is time-sensitive. It feels like all support channels are shut off. I'm honestly shocked at how unresponsive and ineffective Apple Developer Support has become. I need urgent, human help. How do I escalate this beyond automated replies? Would appreciate if someone from Apple or the community can point me in the right direction. Case ID: 102660240710 Case ID: 102659341033 Case ID: 102660088312 case ID: 102653904957 case ID: 102655915128
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Aug ’25
How to publish medical app being a sole proprietorship?
Hi, I’m a doctor who has developed an app to address the common questions I’ve encountered from patients. I operate under a sole proprietorship registered in India. Apple is preventing me from publishing my medical app through an individual account and has not responded to my request to switch to an organization account. It’s been over a week, and I’ve invested significant effort into this project, which is now causing a great deal of anxiety. Can anyone advise me on what steps I should take next?
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Aug ’25
Request for Account Upgrade to Organization Account
I am writing to request an upgrade of my account from a personal account to an organization account. I attempted to reach out a few days ago but have not received any feedback over the past 4-5 days. This matter is quite urgent as my project, which is related to finance, needs to be launched soon. I am concerned that the app might reject it since it is currently linked to a personal account rather than an organization account. I would greatly appreciate your prompt assistance in resolving this issue. Thank you for your attention to this matter.
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Aug ’25