I have an enterprise App that I'm installing onto iPads in Single App (Kiosk) Mode. The iPads are configured in supervised mode and totally locked down: you can't press the home button, etc. Only the one App is allowed to be running on the device. The device is configured using Apple Configurator (to put into supervised mode) and the Apps and profiles are then installed/managed via MDM.
Att his point, all is good.
Then, through some weird mistakes, we have the following happen: (1) the single App is deleted (in my case I was trying to troubleshoot some MDM issues and I asked MDM to delete it) and then finally (2) the device loses internet connectivity.
This is where things go south. Since the single App is not installed on the device, the iPad shows the dreaded ""Guided Access App Unavailable" message. Since the iPad is in supervised, locked-down mode, and the single App is not available to show this seems a reasonable state. But since the device has lost internet connectivity I cannot push a new update via MDM so we're stuck.
I thought I would be able to somehow reset the iPad by using recovery mode, DFU, or the Apple Configurator. But since you have to click on an alert on the iPad to say "Trust this computer...", all appears lost. The iPad won't budge from the "Guided Access App Unavailable" since I can't confirm anything on the iPad itself.
Is there some way to reset and iOS device if you cannot, for some reason, interact with the device itself?
