Hello, My app has remained in “Waiting for Review” for more than 5 days. I have already: Contacted App Review through the official support form. Submitted an Expedited Review request. Checked App Store Connect for any outstanding actions. I have not received a response and the submission has still not moved to “In Review.” Could you please check whether the submission is stuck or being held for any internal reason, and escalate the case to the appropriate App Review team if necessary? I do not want to cancel and resubmit the app because this may restart the review queue. Please also let me know if there is any missing information, account issue, compliance requirement, or action required from my side. Thank you.

Is anyone else seeing this? Apple's documentation says "Your distribution certificate is valid for three years from when it was issued" (https://support.apple.com/guide/deployment/distribute-proprietary-in-house-apps-depce7cefc4d/web). On 2026-10-13 our automation created a new iOS Distribution certificate on our Apple Developer Enterprise Program account through the App Store Connect API (POST /v1/certificates, type IOS_DISTRIBUTION, with a CSR). The certificate expires 2027-11-12, which is about 395 days. Our previous enterprise iOS Distribution certificate, created in April 2025, got the full 3 years (expires 2028-04-28). To rule out our automation, I created another iOS Distribution certificate manually in the Developer portal on 2026-10-16. It also had a validity of about 396 days. We have revoked both so they can't be used. Questions: Has the validity period for Enterprise Program iOS Distribution certificates changed? If so, where is it documented? Is anyone else seeing ~395-day certificates on Enterprise accounts, from the portal or the API? Is there a supported way to request a specific validity period? I have also opened a case with Apple Developer Support (case ID 102999420277).

Hi, I am trying to complete the payment for my Apple Developer Program enrollment under my organization DigiSutra. I am facing two different errors depending on the device I use: On Mobile (iPhone): When I try to purchase/subscribe to the Apple Developer Program, I get the error: "Unable to Purchase – This item is currently not available in your country/region." On MacBook: When I try the same purchase, the process shows "Unable to Continue" and does not proceed further. I have already completed my D-U-N-S Number verification and all required organization details under the legal entity name DigiSutra. My Apple ID region and billing details are correctly set to India. I have tried this on multiple devices (iPhone and two separate MacBooks) using the same Apple ID, and the issue persists consistently — so this does not appear to be a device-specific issue. Could you please help me understand: Why the App Store is showing the Developer Program as unavailable in my region despite my account being set to India? Whether this is related to my organization enrollment/D-U-N-S verification still being in review on Apple's end? What steps I need to take to successfully complete this purchase? Account details: Organization: DigiSutra Country/Region: India Errors: "Not available in your country/region" (iOS), "Unable to Continue" (macOS) Looking forward to your assistance in resolving this at the earliest, as this is blocking my organization's app publishing process. Thank you, Jaimik Patel DigiSutra

Hi everyone, I've been completely blocked from enrolling in the Apple Developer Program for nearly three weeks now, and I'm hoping someone here has experienced something similar or can point me in the right direction. The situation: I purchased a second-hand Mac, and when I attempted to enroll in the Apple Developer Program, the identity verification was tied to a previous owner's Apple Account that was still active on the device. I didn't realize this at the time. I contacted Apple Developer Support (case #102976894449) on September 26th, explained the situation in full, and provided supporting documentation including the purchase invoice. I received two responses early on, but since October 2nd — nearly two weeks ago — there has been complete silence despite multiple follow-up messages. I also called Apple Developer Support directly, but the representative was unable to explain the cause of the enrollment error. To make things worse, I recently tried creating a brand new Apple Account with different credentials to start fresh, but I'm now getting the error: "Your account cannot be created at this time." So I am now blocked on two fronts: My existing Apple Account cannot complete enrollment due to the identity verification issue I cannot even create a new Apple Account What I need: A reset of the identity verification so I can complete enrollment OR removal of whatever block is preventing new account creation I have 11 apps fully developed and ready for the App Store. This is causing real financial damage. Case #102976894449 Has anyone been in a similar situation? Is there any way to escalate beyond standard support? Thanks in advance.

I'm enrolling my company in the Apple Developer Program as an organization, and the enrollment is now blocked. What happened: I filled in the organization details. Apple accepted our D-U-N-S number. At the work-email verification step, the code arrived in my inbox, but the page never showed a field to enter it. I requested the code again. The enrollment status page now says: "You've exceeded the maximum number of attempts. Please contact us." The Apple Developer app also says: "Enrollment through the Apple Developer app is not available for this Apple Account." What I've tried: Opened support case 102990275540 and followed up twice. No reply yet. Tried different browsers (Chrome and Firefox private window). Same result. Could someone from Apple help reset the enrollment attempts on my account or escalate the case? We're waiting to publish our app. Thank you.

Hello Apple Developer Support and Community, I am requesting assistance with my Apple Developer Program enrollment for my company, LUXARION LLC. It has now been 12 days since I completed the $99 membership payment, but my enrollment status is still showing as Pending. I have contacted Apple Support twice through the usual support channels, but I have not received a response or a resolution. I also contacted Apple Support through the Apple Support app, but I was redirected to the general Apple Developer Support page without a direct resolution. I am concerned because I have already paid the membership fee and still cannot access my active developer membership. Could someone from the Apple Developer Program Enrollment team please advise how I can escalate this existing enrollment and get a clear update on its status? I am not trying to submit a duplicate enrollment or make another payment. I simply need help resolving the existing pending enrollment. Thank you for your time and assistance.

Hey everyone, I applied for the App Store Small Business Program on February 18th and I still haven't heard anything back, that's almost 20 days now. Is this normal? How long did it take for those of you who got approved? I'm starting to wonder if my application even went through correctly. Would really appreciate hearing your experiences — especially if you applied recently. Did anyone else wait this long? Thanks

I'm extremely disappointed with my experience trying to change my Apple Developer account to a business account in Spain. I have contacted Apple Support multiple times because they keep asking me for what appears to be the wrong document. Unfortunately, after exchanging five emails, I feel like I'm talking to a wall. The senior advisor repeatedly sends almost exactly the same copy-and-paste response, asking for a “Certificación de denominación social.” This is particularly frustrating because, in Spain, this document is used during the company formation process to certify or reserve a company name. It is not the standard document used to prove that an existing company is currently registered and active. What makes this request even more absurd is that obtaining a Certificación de denominación social involves proposing multiple possible company names for registration. My company already exists and already has a legally registered name. It makes absolutely no sense to start proposing several new or random company names now simply to obtain a certificate for an Apple verification request. For an existing Spanish company, documents such as a Certificación de vigencia y cargos or a Nota Simple are the relevant documents used to verify the company's existence, current status, representatives, and official registration information. What is most frustrating is that Apple appears to be translating the name of a US document into Spanish without understanding which equivalent document is actually required under the Spanish company registration system. How is it possible that a company the size of Apple does not have clear guidance on the appropriate documentation for companies in Spain? After five emails, I still don't know exactly what document Apple actually needs. The responses are repetitive and don't address the explanation I have provided about the Spanish corporate documents. I would also like to know how long this process normally takes. Apple does not seem to provide any clear timeframe for converting an individual developer membership to an organization membership. Has anyone gone through this process recently, especially in Spain or another European country? How many days or weeks did it take from submitting the request until the account was successfully converted? At this point, I am worried that this could continue indefinitely because I seem unable to get a clear answer about which document Apple actually requires. Any advice or experience would be greatly appreciated because this process has become incredibly frustrating.

I’m looking for advice from anyone who has gone through the process of converting an Apple Developer account to an Organization / Company account. I’ve been trying to convert my account for organization and the process has been taking much longer than expected. Apple initially requested documentation to verify both the business and my authority to act on behalf of the company. So far, I have already provided or prepared everything they ask for. At this point, I’ve been waiting for 9 days without much clarity on whether my documents are sufficient

Our organization enrollment has been stuck on "Purchase your membership — complete your purchase now" for over three weeks, despite a fully settled payment confirmed by Apple's own invoice. We have received no meaningful response across multiple support cases. What we have tried: Three payment attempts across two cardholders, using cards confirmed working internationally and within the App Store itself Multiple support cases (102967185439, 102951154946, 20000139412498), no resolution Phone callback is not offered for our region, so that escalation path is unavailable to us Emailed Apple Developer Support directly multiple times, no reply This is clearly not a payment issue — Apple's own invoice confirms the charge is complete and settled. This appears to be a backend provisioning failure where the completed payment has not been linked to our verified enrollment. We are a legitimate registered business with a valid D-U-N-S number. Our app is already live on Google Play and Huawei AppGallery — Apple is the only platform where enrollment has failed to complete, and it is blocking our launch. Requesting: escalation to the enrollment/payment team to manually review Enrollment ID K36V8XF97H against confirmed payment invoice MD07881249 and complete our account activation. Happy to provide any verification details needed. If anyone from Apple Developer Relations can help escalate, or if any developer has resolved a similar backend-linking issue, we would greatly appreciate it.

Hello Apple Developer Support, I am requesting assistance with our Apple Developer Program enrollment migration from an individual account to an organization account, which has been stuck for [X months]. Timeline: Migration request submitted-3 months back Multiple phone calls and emails with Developer Support since last three months with no clear path forward or explanation of what is outstanding No specific blocker has been communicated to us despite repeated follow-up We urgently need this resolved as we have an app ready for immediate deployment and are fully blocked from publishing. Could an Apple Developer Support representative please review and advise: What specifically remains outstanding for this migration Whether any document or confirmation from our side is pending An estimated timeline for resolution Thank you for your help.

I'm trying to update my proprietary app but failed, I found there are 2 reasons blocking the app update video is playing in app the app is active in multitasking windowed mode anyone has similar issue and how you address this?

Hello everyone, I am seeking advice, or hopefully the attention of an Apple Community Moderator, regarding a structural loop I am stuck in with my Apple Developer Program enrollment. My independent corporate enrollment is currently being declined due to an automated historical account association, and standard support channels have not been able to resolve it. The Context • Back in 2015: I was added as an Admin or Team Member to a past client’s Apple Developer account to help them set up their environment. That client never ended up publishing any applications, and that account has been completely dormant for years. • In 2024: I officially incorporated my own separate, independent legal entity in the United States. I successfully obtained our IRS EIN, established a clean Dun & Bradstreet (D-U-N-S) profile, and applied for a fresh Apple Developer Organization Account using my company's official credentials. The Issue Our application was completely declined. Through correspondence, it became clear that Apple’s automated enrollment scanners are flagging my personal identity or Apple Account because of that legacy 2015 admin association. The system is treating my new, legitimate corporation as a duplicate or "associated entity" violation. The Roadblock I am the authorized legal signee for my new US company. This is a completely separate legal and financial entity. I have all official corporate documentation ready for verification, including IRS CP-575 EIN assignments, state Articles of Organization, and active D-U-N-S data matching our exact corporate address. Unfortunately, Tier 1 developer support templates are not addressing this backend identity-link issue. I simply need an Account Specialist or Risk Management team member to manually review the file, sever my identity link from that dead 2015 client team ID, and allow our US corporation to proceed with enrollment. Our business operations and product launch timelines are completely stalled. Has anyone successfully broken out of this legacy association loop? If any Apple Dev Forums moderators are reading this, could you please help escalate this ticket internally? Case ID for reference: 102966456983 Thank you for any insight or assistance. Regards Tanveer

An incomprehensible error occurs whenever I try to access Main Camera features. I have already acquired the Main Camera entitlement and granted the required permissions, yet the error persists. To make matters worse, even Apple’s provided sample code triggers the exact same issue. The error message is far too uninformative to diagnose the root cause, and I urgently need a resolution as this is completely blocking progress. Multiline [C:1-2] Error received: Invalidated by remote connection. failed to observe with mask <BLSXPCBacklightProxyObserverMask: 0x108accf80; didUpdateToState: YES; eventsArray: YES> error:<XPC error received on message reply handler (3:BSServiceConnectionErrorDomain) "The operation couldn’t be completed. XPC error received on message reply handler"> non-launching port is incompatible with service identifier "com.apple.PointerUI.pointeruid.default-service" nw_socket_copy_info [C1:2] getsockopt TCP_INFO failed [102: Operation not supported on socket] nw_socket_copy_info getsockopt TCP_INFO failed [102: Operation not supported on socket] Unable to find a compatible slice for binary archive at /System/Library/Frameworks/CoreImage.framework/ci_uberwrapper_bin.metallib *** Assertion failure in void ar_session_request_authorization(ar_session_t _Nonnull, ar_authorization_type_t, __strong ar_authorization_results_handler_t _Nonnull)_block_invoke(), session.m:1491, reason: This app failed to request an authorization. The NSWorldSensingUsageDescription / NSHandsTrackingUsageDescription / NSAccessoryTrackingUsageDescription / NSMainCameraUsageDescription keys may be missing from this app's Info.plist. <NSXPCConnection: 0x10e68dcc0> connection to service with pid 86 named com.apple.arkit.service.authorization: Exception caught during invocation of reply block to message 'requestAuthorizations:withReply:'. Exception: This app failed to request an authorization. The NSWorldSensingUsageDescription / NSHandsTrackingUsageDescription / NSAccessoryTrackingUsageDescription / NSMainCameraUsageDescription keys may be missing from this app's Info.plist. ( 0 CoreFoundation 0x0000000198b756d4 686CE4EB-CE52-3DD5-8B23-EF6A6BBFACEA + 1205972 1 libobjc.A.dylib 0x000000018d3a71cc objc_exception_throw + 88 2 CoreFoundation 0x0000000198b755c0 686CE4EB-CE52-3DD5-8B23-EF6A6BBFACEA + 1205696 3 ARKitCore 0x00000002bbd640cc 53FDDDD4-8DD1-3E86-ACB0-8867D29AF781 + 479436 4 CoreFoundation 0x0000000198b7c5b4 686CE4EB-CE52-3DD5-8B23-EF6A6BBFACEA + 1234356 5 CoreFoundation 0x0000000198b79558 686CE4EB-CE52-3DD5-8B23-EF6A6BBFACEA + 1221976 6 Foundation 0x000000019de4220c 61E78A52-3B44-3DCE-AF6D-92C33FA0FACA + 2109964 7 Foundation 0x000000019de41dd0 61E78A52-3B44-3DCE-AF6D-92C33FA0FACA + 2108880 8 Foundation 0x000000019de4651c 61E78A52-3B44-3DCE-AF6D-92C33FA0FACA + 2127132 9 libxpc.dylib 0x00000002c43d5a00 CE0BB604-B358-3F22-B1DA-FFACEFCA20AD + 150016 10 libxpc.dylib 0x00000002c43c5678 CE0BB604-B358-3F22-B1DA-FFACEFCA20AD + 83576 11 libdispatch.dylib 0x00000002c41045fc 4CF750D7-AC3B-3175-9863-2F059D3D3715 + 108028 12 libdispatch.dylib 0x00000002c41083ec 4CF750D7-AC3B-3175-9863-2F059D3D3715 + 123884 13 libdispatch.dylib 0x00000002c40f37c0 4CF750D7-AC3B-3175-9863-2F059D3D3715 + 38848 14 libdispatch.dylib 0x00000002c40f4450 4CF750D7-AC3B-3175-9863-2F059D3D3715 + 42064 15 libdispatch.dylib 0x00000002c40fe3ec 4CF750D7-AC3B-3175-9863-2F059D3D3715 + 82924 16 libdispatch.dylib 0x00000002c40fdd18 4CF750D7-AC3B-3175-9863-2F059D3D3715 + 81176 17 libsystem_pthread.dylib 0x00000002c4364e34 _pthread_wqthread + 292 18 libsystem_pthread.dylib 0x00000002c4362910 start_wqthread + 8 ) *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'This app failed to request an authorization. The NSWorldSensingUsageDescription / NSHandsTrackingUsageDescription / NSAccessoryTrackingUsageDescription / NSMainCameraUsageDescription keys may be missing from this app's Info.plist.' *** First throw call stack: (0x198b756c8 0x18d3a71cc 0x198b755c0 0x2bbd640cc 0x198b7c5b4 0x198b79558 0x19de4220c 0x19de41dd0 0x19de4651c 0x2c43d5a00 0x2c43c5678 0x2c41045fc 0x2c41083ec 0x2c40f37c0 0x2c40f4450 0x2c40fe3ec 0x2c40fdd18 0x2c4364e34 0x2c4362910) *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'This app failed to request an authorization. The NSWorldSensingUsageDescription / NSHandsTrackingUsageDescription / NSAccessoryTrackingUsageDescription / NSMainCameraUsageDescription keys may be missing from this app's Info.plist.' *** First throw call stack: (0x198b756c8 0x18d3a71cc 0x198b755c0 0x2bbd640cc 0x198b7c5b4 0x198b79558 0x19de4220c 0x19de41dd0 0x19de4651c 0x2c43d5a00 0x2c43c5678 0x2c41045fc 0x2c41083ec 0x2c40f37c0 0x2c40f4450 0x2c40fe3ec 0x2c40fdd18 0x2c4364e34 0x2c4362910) libc++abi: terminating due to uncaught exception of type NSException Xcode has killed the LLDB RPC server (pid: 2210) to allow the debugger to detach from your process. BlockQuote visionOS 27 beta 5

Hi all, We submitted a request to update our organization's legal name on our Apple Developer Program account in early June, about two months ago. It is a simple name change. Our company, D-U-N-S number and account holder are all the same, and the D-U-N-S record has already been updated with the new name. Since then: We've contacted Developer Support over 10 times The replies we get say the request is "being reviewed," with no timeline The old name is still shown as the seller on our App Store listing, which confuses our users and doesn't match our invoices and contracts For comparison, we made the same change with Google Play Console and it was done within 48 hours. We have customers who cant get the latest version. We cant release a new version - and the old one is crashing. We are loosing customer on this. We understand Apple needs to verify legal entity changes, but two months with no update or estimate makes it hard to plan. We have [an app update / a launch / a partnership] that depends on the correct name being shown. Has anyone been through this recently? How long did your organization name change take? Is there a way to escalate a stalled request? Did you have to provide extra documents (business registration certificate, etc.) before it moved forward? Any advice is appreciated, and if someone from Apple sees this, we'd be grateful if you could look at it. Thanks, John

Our company is enrolled in the Apple Developer Program as an organization. The current Account Holder is no longer employed by the company and cannot complete the Account Holder transfer. I am an authorized company representative. We can provide corporate documentation and authorization from a company officer to verify our organization and designate a new Account Holder. We have contacted Apple Developer Support under case 102964500080. Could Apple Developer Support review our case and advise us on the appropriate reassignment process? Thank you.

I applied on the Multicast Networking Entitlement Request site, but I did not receive a response email. How long does a response usually take?

Our organization has been trying to get an Enterprise account setup but it's been in processing for several months. We've contacted support multiple times since April without any progress. Any ideas how we can escalate our support ticket to get a resolution?

The word "EOOD" is flagged by the developer.apple and by your email server/client which results in not beeing able to upload files and send emails to support. The developer.apple site does not allow you to have this word in the description for the uploaded files. Go to https://developer.apple.com/contact/file-upload/ and upload a file(any), add this as description: ################################################################################################################ About the discrepancy - EOOD & LTD., in Bulgaria the companies with status: "Sole proprietorship with limited liability" are called "EOOD", so LTD is the international standard but in Bulgaria it's called "EOOD". You can check this here: https://euroformat.eu/documents-for-registering-ltd-eood-and-ood-in-bulgaria-for-foreigners/ https://www.mi.government.bg/en/business-handbook-for-sme/choice-of-legal-form-registration-documents-and-procedure/#id11en ################################################################################################################ The input gets red => can't upload this file. Why this is a problem - because apple support asked me to explain the difference between LTD and EOOD. The bug in email server/client is pretty much the same - sending email which contains EOOD does not get delivered to your support. You can try sending the same text I provided for the file description.

Hi everyone, I’m looking for some clarification regarding "Transparent Proxy configurations on macOS". We have a requirement where multiple security/networking solutions may need to use a "Transparent Proxy" on the same macOS device. For example, one solution may be used for web security/SSL inspection while another solution is required for a different security or network traffic use case. My questions are: 1.Does macOS support configuring and running multiple Transparent Proxy providers simultaneously on the same device? 2. If multiple Transparent Proxy configurations are deployed through MDM, how does macOS determine which proxy handles the traffic? 3.Is there any limitation on the number of Transparent Proxy configurations/providers that can be configured? 4.Can multiple Transparent Proxy providers coexist if they handle different traffic, applications, or network interfaces? 5. If multiple providers are configured, is there a supported mechanism to define priority, ordering, or traffic routing between them? 6. Are there any differences or limitations across recent macOS versions, particularly macOS 15 and macOS 26? 7. Is there any Apple documentation or recommended architecture for deploying multiple Transparent Proxy providers on the same Mac? If anyone has implemented or tested a setup with multiple Transparent Proxy providers on macOS, I’d appreciate any insights, documentation, or real-world experience. Thanks! Vijay