Error 4042

Question

Here is my dilemma, it all happened after the last update on Tuesday, 26th October 2021.

Device: iPad Version: 6th Gen Wifi + Cellular Purchased: 2019/2020 Battery Percentage: 97% before update

So the thing is this, the iPad could not be turned on. However, when I plugged in via a power source, it loops at the White Apple Logo.

Tried hard reset, nothing happened. Connected via my iMac, nothing showed up on itunes. Tried on different mac device, macbook pro, macbook air even my windows gaming PC but no effect.

Tried entering into DFU mode while plugged into my Imac, ok Success, detect the iPad, however, mentioned iPad in recovery mode etc etc so tried restoring and update, that is when Error 4042 came out.

NOWWW the big issue came here. Called apple support, spoke to a lady, shared screen etc, nothing works. She arranged for me to head over to MBS outlet. Mentioned to her over the phone that I am fully vaccinated however my the window period for it to be deemed "effective" has not taken place. Did asked her to call Apple Store MBS to seek clarifications if it is true I could enter nonetheless because one entrance was via the shopping centre which I cant. Lady told me yea yea yea Apple MBS knows with regards to this, guess what, DENIED entry, manager at MBS just mentioned, cant do anything, cant be help.

So now after asking the whole line of APPLE related people, no one knows what is this error 4042. Tried searching up online, nope nothing. iPad is lightly used, take notes for school and kinda need this urgently before exam week, but no one seems to have any empathy. Makes me question for the last 10 years of being an applefanboy, ive come to this, so yea.

Any kind soul able to point me towards a correct direction? Please dont ask me go authorise retailers or dealers or service provider, their charges is might as well i get a new device.

Sorry for the long rant, no Apple staff wants to assist, exhausted almost all options.

iPad

3.7k

Posted by

AaronAlMarteen

Reply

Have an iphone 8 that I rarely used. Decided to turn it on a couple days ago and saw the apple reboot logo. I to restore it with my mac and the 4042 error showed up. Went to apple and they had no idea what this error is. The apple support working there told me it’s not under warranty so my options were pay $350 for another iphone 8 or toss this one. No idea what to do now.

—
Israel24

Add a Comment

Answer 1

I experienced exactly the same problem with my iPhone X. I am hoping that a call scheduled today with Apple Support will lead to a solution to this problem. I am very disappointed so far. I suspect that there is a problem with iOS 15.1 which led to this.

Posted by

atulmathur

The call schedule by Apple Support WILL NOT, I repeat WILL NOT give you the resolution. Trust me on this, I've been through it, they will just keep on passing it to the next person, even the highest of people did not know what this error was. All they do is Googled for it, like you and me, I mean if you wanna be a Customer Support, the least know your product knowledge to the best of your abilities. That aside, if it's still within warranty, bring it to the Apple store but you have to schedule an appointment first and get all your Vaccine completed. Trust me the apple support does not know stuff and gave me the wrong instruction, yet don't even want to be held responsible for it.

If not within warranty, best to repair with a third party or anyone you know who could do it. Because of the charges they quote, might as well get a new device. It will be the same for their authorised repair shops be it the one at Plaza Sing or Wheelock. Someone the update has screwed up the system and if it's not within the warranty, Apple will just tell you bluntly to get a new device cause that is what they do best.

I spoke to CS for 3 days straight no resolution, keeps asking me to plug in, CS doesn't even know what is DFU mode, told CS I tried on 3 different computers even on my different MacBooks and on a non-apple computer, results still the same. It is likely you will need to replace the hardware, I will update you, currently, my device is being sent for repair, not by anyone related to Apple cause even the Apple Store people don't know their stuff and you can never get through to them if you call the store's landline, only God knows why even they place a number or that function there in the first place.

—
AaronAlMarteen
That’s seriously disappointing! Like you, I too have been a very loyal Apple acolyte but you are really on to something when you talk about patchy Customer Service orientation in our Geography by Apple Support. I have 2 other cases with Apple Support and none of them seen a satisfactory closure in last 2 weeks. It seems that CS is not considered very important work anymore at Apple. I am hoping against hopes that someone will come through for me. Will keep you posted on this.

—
atulmathur
You were right Aaron, I spent better part of my day locking horns with series of Apple Support folks who seemed completely out of depth. Sure, they are extremely polite and use a lot of reassuring language but all those niceties are completely lost when they exhibit zero competence in resolving issues. Hey I could be great friends with them for their cordial demeanor and nice choice of words if I was looking for making friends but when I am talking to them for solutions then I need solutions.

Eventually I am asked to go to the Authorized Service Center which is yet another fountainhead of incompetence whose prime objective seems to be to fleece the customers rather than extending any genuine help in resolving issues.

I have had a misfortune of 3 separate cases with Apple Support & Authorized Service Center which have gone on for more than 2 weeks but with unsatisfactory results.

I hope someone from Apple looks at these experiences and tries to intervene. I always had the impression that Apple was big on Customer Centricity but these shoddy experiences are a testimony to how rank bad Apple Support is especially in this Geography.

I am ready to write a white paper on this subject now!

—
atulmathur

Answer 2

Hola Aarón!!! Pudiste solucionar tu problema? A mi me está pasando exactamente lo mismo con mi iPad de 6ta generación.

Posted by

Rebequita9216

Add a Comment

Answer 3

I just had the exact same issue with iPad 6th generation with 97% battery charge. The iPad is now completely black screen and does not power on. Apple customer service were not of much help and didn't really know what the issue is. Although being loyal to apple for many, MANY years now, they have really disappointed me.

Posted by

Aburub

Hello, Same issue on ipad pro 2016. Brought it back to the apple store for assistance, they told me to buy a new one... With this type of answer Not sure I will never buy from them again!

—
Davbenny
If you have itunes error 4042 does your tablet show the battery charging icon when plugging the charger?

I have the same problem on a iPad 7th Gen 128 GB, updated to iOS 15.5 with 97% battery while unplugged and now the tablet is a brick. On itunes I get error 4042. Took it in to local repair shop and they said they need to open it up to see if battery or the main board is the problem, they confirmed the charging port is ok. This is my daughter's tablet and would crash and reboot only when playing Robox and I though it was a game issue. Then started to happen during MineCraft and I knew now it was a tablet issue not a game issue. She accidently updated the iOS and after the install we were able to confirm it was running iOS 15.5 and then the screen went gray for a second and then completely powered off. It is a brick and when plugging in the power cable I cannot even see the charging icon.

Thanks Apple for the brick. I have: 2 iPad 6th 128 2 iPad 7th 128 1 iPad 8th 128 1 ipad 9th 256 1 iphone Pro 13 1 iphone Pro 12 1 iphone 12 But even with this loyalty to Apple I'm sure they will not help me out, I guess its planned obsolescence to get me to buy another iPad.

—
Ingenos

Add a Comment

Answer 4

Same issue here . Unable to restore from DFU mode in Apple Configurator 2. Have tried multiple cables, PC's, Macs, blah blah blah. Following this thread in the event that a true wizard comes up with a viable solution. I do believe it is software related, rather than hardware. My iPad 7 has been "babied" and is in brand new, pristine condition.

Posted by

davebaum1

Add a Comment

Answer 5

Hello, I have the same problem with my Ipad with is little used, impossible to restore or install new software with dfu... I hope apple can fix this problem or they can just change ipad for new ones to customers that have problems with fault 4042.

Posted by

Sajmon1987

Add a Comment

Answer 6

Same !! I think new IpadOS 15.5 have bug on Ipad Gen 6

iPad Version: 6th Gen Wifi + Cellular

Posted by

piupepong

Add a Comment

Answer 7

I had the same error(4042) on iPhone 11. It had the black screen of death. It didn't do anything. So I left iPhone plugged into my pc, while i went online to research this error code. This forum was the only thing that pop-up. This was an hour ago. Then as I'm reading these issues in this forum, my phone sign out of iTunes and came on and it works just fine. It just seems funny to me after reading these issues I thought my iPhone would never work again. I'm pleased or blessed cause it found a way out. Credit goes to the extra ordinary intelligence. Thanks.

Posted by

GuitarWilly

Add a Comment

Error 4042

Replies