AR not working on iOS but works well on Android

Hello, I have added the .usdz file in my website for iOS for a 3D model but it keeps giving me the error’ object requires a new iOS version’ when I click on the AR button. I have tried on multiple apple devices. Works great on android. Tried through safari as well as chrome. Any help would be appreciated. Thanks

Up vote post of Gdnd Down vote post of Gdnd
1.1k views
Posted by
Gdnd
Reply
Add a Comment

Replies

Hi, which iOS version are you trying to open the USDZ file on? Also, could you provide us with a link to the model? Either here or through Feedback Assistant.

Posted by
Graphics and Games Engineer
Up vote reply of Graphics and Games Engineer Down vote reply of Graphics and Games Engineer
Add a Comment

I have tried Iphone 12 pro, iphone 7, Apple Pro M1 chip tab. Please see the link below which works on Android and not Apple. 

https://themefantasy.com/3d.html

Posted by
Gdnd
Up vote reply of Gdnd Down vote reply of Gdnd
Add a Comment