IAP Refund Problem - Server Notifications

Hello, I'm trying to develop the Server Notifications to receive an event when a user requests a refund after making an in-app purchase, so I can cancel the user's purchase in my app. But I did some tests and the notification did not come and I don't know how to proceed. I already checked the documentation and apparently everything is ok. Can someone please help me?

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carlos_gamedev
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To better assist you we would need to know which app this is in relation to, and any other information you having like when the refunds were initiated, etc. Please file a ticket with Developer Technical Support and/or file a ticket on http://feedbackassistant.apple.com, and then post the FB number here.

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App Store Commerce Engineer
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  • I created this ticket FB9881135 (IAP Refund Problem - Server Notifications)

    —
    carlos_gamedev

  • Could you please include the name of your app in the ticket?

    —
    App Store Commerce Engineer

  • The app is MegaJogos - Cartas e Tabuleiro Id 570050950.

    Carlos

    PS: for some reason the forum would't let me post an answer, so I had to ask my colleague to post ir for me.

    —
    ricardokenji1