For some reason the noise canceling feature and long press option does not seem to be working on my AirPods Pro. I've reset multiple times but had no luck, I can select the option to toggle noise cancellation on/off but it does not actually work...additionally no matter what long press option I configure in settings I get no response when I long press on the Airpods when using them. I've tried multiple times to update the firmware the treditional way as well as using xCode beta but firmware does not update either. I don't thing it's matter of genuinity of the AirPods as the serial number shows all accurate info on Apple site.
Problem with AirPods Pro noise cancellation and press and hold features.
Hi there,
You might have better luck asking this question over in Apple Support Communities run by Apple Support.